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ShipStation Review

ShipStation
Our score: 9.0 User satisfaction: 100%

What is ShipStation?

ShipStation is an advanced ecommerce and shipping solution where online retailers can import and manage their orders. This platform doesn’t limit the number of selling channels from where the user can import information, and integrates with a number of shopping cart apps and market places to ensure unobstructed fulfillment. On the large list of available integrations, you will also find popular payment gateways, email providers, and BI tools, or add your favorite shipping service or carrier for free.

This system is also one of the rare representatives of its industry that is fully mobile optimized, meaning that the user gets a special app that tracks, ships, and manage orders from all types of mobile devices. As you will read in the Pricing section, ShipStation offers several payment plans where you can easily depict the most suitable one for your company.

Overview of ShipStation Benefits

ShipStation is an all-in-one hub for organized order management that saves companies times and finances. Satisfied users define it as the ideal fulfillment organizer and a leader of its industry that integrates with all carriers, ecommerce tools, and BI systems that make online retail successful. Thanks to this system, companies begin delivering more professional customer service, and avoid easily all delays and costly mistakes.

The first thing ShipStation allows you to do is to import order data from an unlimited number of sources, including all popular shopping carts and marketplaces. Once data is inside, you can make use of the system’s advanced features, as for instance automated order and bulk printing labels for your product. The best part of this process is that adding selling channels doesn’t involve recurrent fees.

ShipStation won’t restrict you from continuing to work with your preferred carriers and fulfillment providers. You can add all the accounts you’re using, setup and arrange order details in a business-specific fashion, and start delivering in minutes. One of the most distinctive advantages of this system is that it is considerably simple to use – follow the instructions provided by the vendor, and you will run it successfully the very same day you’ve installed it.

Another important benefit is that ShipStation preserves the discounted rates from carriers and fulfillment providers (up to 40%), and import those to your free USPS postage account to lower your monthly subscription.

Overview of ShipStation Features

  • Simultaneous printing of labels and packing slips together
  • Custom branding on packing slips, shipping labels, and shipping confirmation emails
  • Integrations for USPS, UPS, FedEx and DHL accounts
  • Free Express 1 account with discounts on USPS Priority and Express Mail
  • Automatic order retrieval from multiple sales channels
  • Customized email confirmations and tracking info
  • Shipping rates calculated and compared in real time
  • Automated shipping options with pre-defined rules and order filters
  • Returns processing with a single click
  • Reporting tools for orders, products, shipping costs, etc.
  • Integrations for all major online shopping carts and marketplaces
  • API access and Custom Store Integration
  • Batch-printing for up to 500 orders at once

ShipStation Position In Our Categories

Position of ShipStation in our main categories:

TOP 50

ShipStation is one of the top 50 eCommerce Software products

TOP 20

ShipStation is one of the 20 Sales Software products

ShipStation is also listed in the following subcategories:

Every company has its own characteristics, and might call for a special Sales Management Software solution that will be designed for their business size, type of customers and employees and even individual industry they support. It's not wise to count on locating an ideal app that will work for each business no matter what their background is. It may be a good idea to read a few ShipStation Sales Management Software reviews first and even then you should remember what the service is supposed to do for your company and your employees. Do you need a simple and intuitive app with only basic functions? Will you actually make use of the advanced functionalities required by pros and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid app that will fit your budget.

How Much Does ShipStation Cost?

ShipStation Pricing Plans:

Free Trial

Starter

$9/month

Bronze

$25/month

Silver

$45/month

Gold

$65/month

Platinum

$95/month

Enterprise

$145/month

ShipStation offers six SMB and enterprise pricing packages for users to choose from. Give details a look, and select the best plan for your company:

Starter – $9/month

  • 50 Shipments/month
  • All Selling Channels
  • 1 User
  • Branded Labels & Packing Slips
  • E-mail & Community Forum Support

Bronze – $25/month

  • 500 Shipments/month
  • All Selling Channels
  • 1 Users
  • Branded Labels & Packing Slips
  • E-mail & Community Forum Support

Silver – $45/month

  • 1,500 Shipments/month
  • All Selling Channels
  • 2 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

Gold – $65/month

  • 3,000 Shipments/month
  • All Selling Channels
  • 3 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

Platinum – $95/month

  • 6,000 Shipments/month
  • All Selling Channels
  • 5 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

Enterprise – $145/month

  • Unlimited Shipments/month
  • All Selling Channels
  • 10 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Sales Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ShipStation reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ShipStation. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ShipStation Comparisons

ShipStation user reviews

Simply reliable.

Read full review >
Wade
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2018 Company Size: More than 100 Employees Industry: Unavailable

A very decent ship station.

Read full review >
Greg
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2018 Company Size: 1-10 Employees Industry: Sporting Goods

For a shipping platform, it has everything I need.

Read full review >
Tom
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

It did great wonders to my business!

Read full review >
Faye
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.04.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

An all-around product with excellent features and customer support.

Read full review >
Diane
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: 1-10 Employees Industry:

What are ShipStation pricing details?

ShipStation Pricing Plans:

Free Trial

Starter

$9/month

Bronze

$25/month

Silver

$45/month

Gold

$65/month

Platinum

$95/month

Enterprise

$145/month

ShipStation offers six SMB and enterprise pricing packages for users to choose from. Give details a look, and select the best plan for your company:

Starter – $9/month

  • 50 Shipments/month
  • All Selling Channels
  • 1 User
  • Branded Labels & Packing Slips
  • E-mail & Community Forum Support

Bronze – $25/month

  • 500 Shipments/month
  • All Selling Channels
  • 1 Users
  • Branded Labels & Packing Slips
  • E-mail & Community Forum Support

Silver – $45/month

  • 1,500 Shipments/month
  • All Selling Channels
  • 2 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

Gold – $65/month

  • 3,000 Shipments/month
  • All Selling Channels
  • 3 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

Platinum – $95/month

  • 6,000 Shipments/month
  • All Selling Channels
  • 5 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

Enterprise – $145/month

  • Unlimited Shipments/month
  • All Selling Channels
  • 10 Users
  • Customized Packing Slips & Branded Labels
  • Live Chat, E-mail & Community Forum Support

What integrations are available for ShipStation?

ShipStation integrates with the following business systems and applications:

  • Stitch Labs
  • Shopify
  • Orderhive
  • TradeGecko
  • Finale Inventory
  • Cin7
  • Sellbrite
  • Brightpearl
  • Squarespace
  • Chargebee
  • BizSlate
  • Magento
  • Bitium
  • Paypal
  • Square
  • WooCommerce
  • SellerActive
  • BigCommerce
  • PrestaShop
  • DEAR Inventory
  • CS-Cart
  • Scout
  • Volusion
  • Zoey
  • Shipwire
  • Yahoo! eCommerce
  • SureDone
  • Pearl
  • Spark Pay
  • Clear Spider

ShipStation average rating:

Average score
5/5 (10 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Aubrey

PROS: There are a lot of awesome features seen with this platform. One that stands out is its ability to flag and map orders. This functionality gives you the ability in making use of carrier shopping to its full potential. If you currently have a product line with more than one similarities, mapping is quickly done in assigning carrier service and printing labels. Such features helped double our business YOY without added labor.

CONS: It'd be great having further flexibility when it comes to tagging customers. A majority of today's online business require customer-level flagging for marketing. The lack of flagging for info can be challenging in adding targeted marketing for outgoing packages.

Reviewed 2 years ago

Read full review >

The least favorable review

Greg

PROS: I love how it's able to seamlessly merge with our site's platform (Shopify) in tracking/shippung and uploading info quickly. We utilize it for tracking info on all outgoing orders at the same time. It happens to be the only app we know serving such purpose. And it works really great with Shopify. Once you use the UI several times, you'll be familiar with and understand which functionality is suited for the things you need.

CONS: Its UI has so many options --- both a good and bad thing. It took some time to properly understand the basics. But when I finally did it, everything was simple. I dislike how it's not able to do a refresh whenever you login. You'd have to do a refresh/re-sync on your Shopify order dashboard whenever you log in everytime. This would ensure your orders are set to be managed.

Reviewed 1 year ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Simply reliable.

Read full review >
Wade
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: I love how consistent and reliable they are. I never went through any slow downs or a break in internet connectivity. To be honest, I barely ran into any issues. ShipStation is so easy to utilize. It really gets things done. I like how I can offer great service to my customers as a result of this excellent system.

CONS: It takes a bit of time uploading and refreshing the "all stores" section in acquiring new orders to show up. I suggest they speed up the upload time. That way, it would easier and quicker in tagging new orders for our warehouse.

What do you think about this review? Great Poor

A very decent ship station.

Read full review >
Greg
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2018 Company Size: 1-10 Employees Industry: Sporting Goods

PROS: I love how it's able to seamlessly merge with our site's platform (Shopify) in tracking/shippung and uploading info quickly. We utilize it for tracking info on all outgoing orders at the same time. It happens to be the only app we know serving such purpose. And it works really great with Shopify. Once you use the UI several times, you'll be familiar with and understand which functionality is suited for the things you need.

CONS: Its UI has so many options --- both a good and bad thing. It took some time to properly understand the basics. But when I finally did it, everything was simple. I dislike how it's not able to do a refresh whenever you login. You'd have to do a refresh/re-sync on your Shopify order dashboard whenever you log in everytime. This would ensure your orders are set to be managed.

What do you think about this review? Great Poor

For a shipping platform, it has everything I need.

Read full review >
Tom
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: ShipStation has made it so much easier for our company to use it. Its UI is intuitive. Their tutorials and customer suppor has been excellent. I love how I'm able to depend on my team for responses. It's the customization that puts them ahead of the pack since you're able to tag, do automation protocols setup, define products, and instate just about anyt criteria you can think of to create an efficient way of handling shipping orders.

CONS: Their ShipStation Connect happens to be the only glitch that I found in their system. It tends to drop off connecitivity on a whim and is never really that much reliable. I still have no idea when it could end up failing.

What do you think about this review? Great Poor

It did great wonders to my business!

Read full review >
Faye
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.04.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: ShipStation was one reason why I was able to launch and succeed with my site (www.buiced.com), an e-commerce platform for my brand. It was easily integrated into my site. It lets me manage shipments across varying platforms efficiently. It functione well in keeping my marketplaces notified whenever an order gets shipped. Their customer support is beyond excellent.

CONS: There's nothing much to hate about it. I feel they're fair enough in charging its users. It made my life a whole lot easier when dealing with shipments. I suggest they find some way in integrating with someone, but not integrating with each other.

What do you think about this review? Great Poor

An all-around product with excellent features and customer support.

Read full review >
Diane
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: 1-10 Employees Industry: N/A

PROS: I've deployed ShipStaion to bigger Shopify stores. Turns out, they also love using it. It lets me operate on an enterprise shipping station without having to spend on any software or hardware. It only runs in your web browser. It's a great tool with automated weighing and printing features.

CONS: Phone support would've been great. More options are needed when it comes to training. Bigger companies are tasked to pay more for added help from the ShipStation team when it comes to product usage and training. For the average individual, it's intuitive. But for someone who isn't familiar using computers, it'd be a boost to have somebody who can assist in using the product.

What do you think about this review? Great Poor

It saved us a lot of hours with manual-based data entry.

Read full review >
Lorenzo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.02.2018 Company Size: 1-10 Employees Industry: Internet

PROS: ShipStation software connects our site and multi-channel orders straight to our warehouse. Before, we had to through manual copying and pasting order details from several platforms into the UPS software. Nowadays, our warehouse can simply log in one place and then click a button for the order to be shipped. It's precise. What's more, it's a whole lot faster!

CONS: It'd be nice if phone support is available. But having live chat is ok, I guess. Live chat agents are typically knowledgeable with their products although the process of getting the message is slower compared to talking things out over the phone.

What do you think about this review? Great Poor

Brilliant tool

Read full review >
Tracy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: I love how it's really easy to use. We utilize several systems in our operation and so far, this has been my ultimate favorite. Its setup helped our company to operate efficiently and smoothly. Relationship between deparments is a lot stronger due to the access they get with ShipStation. Not only will you see an order, but you get a glimpse at the person responsible for packaging, it's current state of process, and etc...

CONS: There's nothinh much to hate when it comes to programming. However, there have been times where it ran into an issue with Stitch, our other system. But to tell you the truth, the problem in itself is with Stitch --- not ShipStation. ShipStation can run a little slowly when extracting and pulling info. So we ended up manually clicking the updates for all stores.

What do you think about this review? Great Poor

ShipStation enhanced my productivity and saved me a great deal of time

Read full review >
Antonio
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.01.2018 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: I like how ShipStation can link me to all our marketplaces and have our orders funnelled via a single system. Since we're able to accomplush our shipping and order procressing with ShipStation, we saved plenty of of time in shipping orders. I love ShipStaion can automatically post back tracking info for all orders. It saved us a lot of time!

CONS: ShipStation doesn't give you the chance to edit record details of each customer. We got orders from customers with varying addresses and the platform will see them as new customers. Furthermore, you have no option in merging accounts. If a customer happens to make a purchase in Amazon and then another one in eBay, it'll see it as two customers instead of one. Hence, it's difficult keeping track of a customer's movement.

What do you think about this review? Great Poor

A true GodSend that did a lot of wonders!

Read full review >
Mamie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.12.2017 Company Size: 1-10 Employees Industry: Unavailable

PROS: It's really easy to use. Its got great shipping discounts that should suffice but how it's able to expedite shipping is simply amazing. Our shopping cart offers such similar built-in service that we can utilize for free (without jumping ship). Just about anyone who uses it has a number of good things to appreciate. As for me, I love everything it provides.

CONS: It's missing an integration with HS code lookup when dealing with international shipments. It's a no-brainer since DHL, FedEX, and UPS were more than capable enough of doing it. At times, it would slog while in the middle of processing. This can be a problem when getting down to the wire before cutoff time. We had a hard time utilizing several postage services --- restricting us from getting to certain discount rates.

What do you think about this review? Great Poor

It’s efficient when it comes to its shipping aspects.

Read full review >
Aubrey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: There are a lot of awesome features seen with this platform. One that stands out is its ability to flag and map orders. This functionality gives you the ability in making use of carrier shopping to its full potential. If you currently have a product line with more than one similarities, mapping is quickly done in assigning carrier service and printing labels. Such features helped double our business YOY without added labor.

CONS: It'd be great having further flexibility when it comes to tagging customers. A majority of today's online business require customer-level flagging for marketing. The lack of flagging for info can be challenging in adding targeted marketing for outgoing packages.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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