Shortcuts Hair Salon Software Review

PROS: It's has a user friendly booking screen. I have nothing else positive to say about it.

CONS: Remote access. Modern Reports. Better customer Service & Support. Just in general to offer a product that evolves with the needs of modern salon business.

PROS: It has all the features of a high quality software system with good reports

CONS: They lock you in for 3 years contracts making it very hard to get out of if you no longer require the service. The server continually drops out and shuts down and customer service blame anything else besides their program, they also installed outdated processors that eventually failed us and then they told us it’s not their responsibility and we need to pay a technician to check our computer

PROS: The interface on it\'s basic level is easy to use. POS is easy to use so long as you don\\\\\\\'t use any of the features.

CONS: I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can\\\\\\\'t use properly are extra costing. Overall I paid for the extra services so that I could use the software to it\\\\\\\'s best and after signing the contract there only some features available. The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80\\\\\\\'s. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working \\\\\\\"for\\\\\\\" shortcuts instead of it working for me. I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn\\\\\\\'t and has never worked for me. When I have asked for education to that on my part I know I am using it to it\\\\\\\'s fullest ability, I have been quoted a few hundred dollars each time. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

PROS: Best aspects first is the Appointment Book, it does all the works without clicking all options, just by the Colour Display you can identify already what is the updates in each clients. Next is the Reporting Menu, you all the data that you needed to be more effective on your business is there, now that they have Custom Reports, it is detailed data of required TAX Details. And more important is the Security, i am secured that everything is in LOG so whenever we want to investigate, it will show us all changes.

CONS: I think its just the report exporting in Excel, it gives a lot of blank Rows and Cells.

PROS: Remote access. That's it. Nothing else. Customer care not existent.

CONS: No technical support. Extra charges if you require support on how to do marketing. After I already pay £106 a months. Absolutely appalled by the lack of customer care