SmartKarrot Review
What is SmartKarrot?
SmartKarrot is a comprehensive and configurable product and customer success platform that allows subscription businesses and digital-led companies to turn data into actionable and meaningful insights. It enables them to access customer data across various systems and touchpoints from a single solution and obtain insights into the customer journey and product adoption, usage, and engagement. This way, they will be able to improve customer experiences and drive better business outcomes.
SmartKarrot gives users a 360-degree view of their customers. They can track customer accounts and get all account-related data they need. This enables them to easily identify customers who are at risk of churning, need support for onboarding and product adoption, or ready for upselling. SmartKarrot helps users monitor and understand how customers are using and interacting with their products. They can use heat maps to track customers’ usage of their product features as well as create event flow funnels to analyze customer behavior.
Show MoreOverview of SmartKarrot Benefits
Operationalize Customer Success
SmartKarrot enables subscription businesses and tech companies to operationalize and scale their customer success initiatives. The platform lets them track the entire customer journey so they can understand their customers better, enhance relationships, and produce great experiences. SmartKarrot captures all the crucial customer information they need from multiple systems and touchpoints and consolidates them in one place.
They can monitor customer accounts and view account-related information and details like revenue, support tickets, tasks, and communication. They are even given the ability to score customer accounts based on their own business KPIs. As a result, they will be able to identify at-risk customers or those they can upsell. They can also assess if customers need support for better product adoption and usage.
Drive Product Success
With SmartKarrot, users can easily get insights into how customers are using and interacting with their products. It provides them with rich intelligence related to product usage like what customers are doing with the products and for how long. To understand how customers are using the features of their products, the platform allows users to view heat maps. Moreover, they can set up event flow funnels to track and analyze customer behavior and product engagement. These capabilities help them make the right product management decisions and achieve their product adoption goals.
Turn Insights Into Actions
The platform allows product and customer success managers along with their teams to immediately turn insights into actions. For example, SmartKarrot permits them to check trends in customer onboarding, product adoption, and customer satisfaction by launching outreach campaigns across various channels. They can gather feedback from customers and create product management plans. This way, they will be able to create products their customers will find useful and guide them to use these products better. In addition, the platform is built with task management and alert features that automate their multi-channel outreach campaigns.
Show MoreOverview of SmartKarrot Features
- 360-Degree Customer View
- Touchpoint Management
- Account Monitoring
- Account Health Score
- Product Adoption
- Product Usage
- Task Management
SmartKarrot Position In Our Categories
Keeping in mind companies have their own business demands, it is reasonable that they steer clear of settling on an all-in-one, ideal business application. Still, it is hard to try to stumble on such application even among branded software systems. The best thing to do can be to make a list of the different key functions that require research including key features, budget, technical skill competence of staff, business size, etc. Next, you should follow through your product research systematically. Go over these SmartKarrot reviews and check out each of the software solutions in your shortlist more closely. Such all-encompassing product research ascertains you drop poorly fit applications and subscribe to the one which meets all the aspects your business requires.
Position of SmartKarrot in our main categories:
TOP
200
SmartKarrot is one of the top 200 Customer Experience Management Software products
If you are considering SmartKarrot it could also be beneficial to investigate other subcategories of Customer Experience Management Software listed in our database of B2B software reviews.
It is important to keep in mind that almost no software in the Customer Experience Management Software category is a perfect solution that can meet all the needs of various business types, sizes and industries. It may be a good idea to read a few SmartKarrot Customer Experience Management Software reviews first as certain services can excel exclusively in a really small set of applications or be prepared with a really specific industry in mind. Others can work with an intention of being simple and intuitive and consequently lack complex features welcomed by more experienced users. There are also software that cater to a wide group of users and give you a powerful feature toolbox, but that usually comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you choose a software that offers specifically the features you look for.
How Much Does SmartKarrot Cost?
SmartKarrot Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are SmartKarrot pricing details?
SmartKarrot Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
SmartKarrot is built for small and medium-sized subscription businesses and tech companies. You may contact the vendor for enterprise pricing and request for a quote.
User Satisfaction
Positive Social Media Mentions
29
Negative Social Media Mentions
0
We know that when you choose to buy a Customer Experience Management Software it’s vital not only to see how professionals score it in their reviews, but also to find out if the real users and enterprises that bought this software are indeed satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartKarrot reviews across a broad range of social media sites. The information is then presented in a simple to understand form showing how many people had positive and negative experience with SmartKarrot. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SmartKarrot?
SmartKarrot integrates with the following widely used applications and tools:
- Salesforce
- Asana
- Hubspot
- Slack
- Jira
- Freshdesk
- Stripe
- Zendesk
SmartKarrot
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular SmartKarrot Alternatives
Top Competitors To SmartKarrot By Price
Product name:
Price:
Trending Customer Experience Management Software Reviews
8.6
100%
SmartKarrot Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?