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MyFeelBack REVIEW

Customer Experience Management Software

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USER SATISFACTION N/A
OUR SCORE 8.3

What is MyFeelBack?

MyFeelBack is a SaaS platform for capturing feedback from customers through ultra-targeted surveys. It is touted as the smart way to collect high-quality insights from customers in order to understand their preferences, needs and concerns, and in the process identify areas for improvement. Ultimately, this will result in better business decision-making, enhanced customer engagement, and providing a positive bottom line.

Learning from your customers is an indispensable business approach. A whole industry category of customer relations was built around the need to know customer preferences and behavior. What better way to be knowledgeable about customers’ wants and buying decisions than to ask them directly – from concerns and issues to tastes and trends. This may sound like a simple task, but it takes a whole lot more than asking a simple question. You need to “ask the right question to the right person at the right time” to elicit a proper response and extract quality information. MyFeelBack specializes in this respect.

Overview of MyFeelBack Benefits

The advantage of asking your customers, users or visitors with ultra-targeted queries is that you get high-value feedback which is a rich, first-hand resource for insights. MyFeelBack provides you tools to create smart surveys designed to obtain high response rates and characteristic data. With quality queries you get quality answers.

MyFeelBack’s functionalities are designed to process and analyze data based on customers’ survey answers to come up with solid indicators – the why, what and how – of customers’ purchasing (or non-buying) decisions. These additional insights of your customer tendencies can help you identify areas that need improving, and guide your business decisions – things that will impact on your revenues.

The platform’s integration with leading CRM applications gives you the ability to obtain existing information from these CRMs (such as customer details and profiles) and add them with contextual and behavioral data to produce specific, personalized questionnaires tailor-fit for the individual customer. MyFeelBack assures you of continuous, updated data – a virtual all-around view of each of your customers.

Other benefits you can derive from MyFeelBack’s numerous features include being able to quickly build smart surveys from an intuitive editor that can be customized for any device; get data you need from multiple sources (email, SMS, your website, checkouts); gather only missing data from your CRM; and manage customer experience with a host of tools like live dashboards, real-time reports and custom indicators, to name some.

Overview of MyFeelBack Features

  • Smart Surveys
  • Survey Management
  • Survey Builder
  • Custom Design
  • CRM Integration
  • Email Integration
  • Contacts Auto-Synching
  • Contact Lists Management
  • Multi-Channel Survey Deployment
  • Multi-Channel Data Sources
  • Language Detection
  • Real-Time Data
  • Real-Time Statistics Analysis
  • Live Dashboards
  • Custom Indicators
  • Custom Datamarts
  • Net Promoter Score
  • 360 Degree Feedback
  • Feedback Collection
  • Complaint Monitoring
  • Template Library

MyFeelBack Position In Our Categories

Position of MyFeelBack in our main categories:

100

MyFeelBack is one of the top 100 CRM Software products

20

MyFeelBack is one of the top 20 Customer Experience Management Software products

100

MyFeelBack is one of the top 100
CRM Software products

20

MyFeelBack is one of the top 20
Customer Experience Management Software products


MyFeelBack is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#23
Category:Position:
Feedback & Reviews Management Software#23

Each company has different wants and requires an application that can be personalized for their size, type of staff members and clients, and the particular industry they are in. For these reasons, no software can provide perfect tools out-of-the-box. When you search a software system, first be sure what you need it for. Read some MyFeelBack reviews and ask yourself do you want basic features or do you require sophisticated features? Are there any industry-specific tools that you are looking for? Find the answers to these questions to help your search. There are plenty of aspects that you need to reflect on and these include your finances, particular business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the platform that offers all that you need to boost your organization effectiveness and productivity.

How Much Does MyFeelBack Cost?

MyFeelBack Pricing Plans:

MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MyFeelBack reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MyFeelBack. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • France
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are MyFeelBack pricing details?

MyFeelBack Pricing Plans:

MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.

What integrations are available for MyFeelBack?

MyFeelBack integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics CRM
  • HubSpot
  • Zendesk
  • Adobe Campaign
  • Sugar CRM

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