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MyFeelBack REVIEW

Customer Experience Management Software

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OUR SCORE 8.3

What is MyFeelBack?

MyFeelBack is a SaaS platform for capturing feedback from customers through ultra-targeted surveys. It is touted as the smart way to collect high-quality insights from customers in order to understand their preferences, needs and concerns, and in the process identify areas for improvement. Ultimately, this will result in better business decision-making, enhanced customer engagement, and providing a positive bottom line.

Learning from your customers is an indispensable business approach. A whole industry category of customer relations was built around the need to know customer preferences and behavior. What better way to be knowledgeable about customers’ wants and buying decisions than to ask them directly – from concerns and issues to tastes and trends. This may sound like a simple task, but it takes a whole lot more than asking a simple question. You need to “ask the right question to the right person at the right time” to elicit a proper response and extract quality information. MyFeelBack specializes in this respect.

Overview of MyFeelBack Benefits

The advantage of asking your customers, users or visitors with ultra-targeted queries is that you get high-value feedback which is a rich, first-hand resource for insights. MyFeelBack provides you tools to create smart surveys designed to obtain high response rates and characteristic data. With quality queries you get quality answers.

MyFeelBack’s functionalities are designed to process and analyze data based on customers’ survey answers to come up with solid indicators – the why, what and how – of customers’ purchasing (or non-buying) decisions. These additional insights of your customer tendencies can help you identify areas that need improving, and guide your business decisions – things that will impact on your revenues.

The platform’s integration with leading CRM applications gives you the ability to obtain existing information from these CRMs (such as customer details and profiles) and add them with contextual and behavioral data to produce specific, personalized questionnaires tailor-fit for the individual customer. MyFeelBack assures you of continuous, updated data – a virtual all-around view of each of your customers.

Other benefits you can derive from MyFeelBack’s numerous features include being able to quickly build smart surveys from an intuitive editor that can be customized for any device; get data you need from multiple sources (email, SMS, your website, checkouts); gather only missing data from your CRM; and manage customer experience with a host of tools like live dashboards, real-time reports and custom indicators, to name some.

Overview of MyFeelBack Features

  • Smart Surveys
  • Survey Management
  • Survey Builder
  • Custom Design
  • CRM Integration
  • Email Integration
  • Contacts Auto-Synching
  • Contact Lists Management
  • Multi-Channel Survey Deployment
  • Multi-Channel Data Sources
  • Language Detection
  • Real-Time Data
  • Real-Time Statistics Analysis
  • Live Dashboards
  • Custom Indicators
  • Custom Datamarts
  • Net Promoter Score
  • 360 Degree Feedback
  • Feedback Collection
  • Complaint Monitoring
  • Template Library

MyFeelBack Position In Our Categories

Position of MyFeelBack in our main categories:

100

MyFeelBack is one of the top 100 CRM Software products

50

MyFeelBack is one of the top 50 Customer Experience Management Software products

100

MyFeelBack is one of the top 100
CRM Software products

50

MyFeelBack is one of the top 50
Customer Experience Management Software products


MyFeelBack is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#23
Category:Position:
Feedback & Reviews Management Software#23

Since each enterprise has unique business requirements, it is prudent for them to desist from searching for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such a system even among widely used software solutions. The intelligent thing to do would be to jot down the various vital aspects that require consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some MyFeelBack reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive research can make sure you discard ill-fitting platforms and choose the solution that offers all the features you need for business success.

How Much Does MyFeelBack Cost?

MyFeelBack Pricing Plans:

MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MyFeelBack reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MyFeelBack. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • France
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are MyFeelBack pricing details?

MyFeelBack Pricing Plans:

MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.

What integrations are available for MyFeelBack?

MyFeelBack integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics CRM
  • HubSpot
  • Zendesk
  • Adobe Campaign
  • Sugar CRM

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