Smartlook Review

Get a comprehensive look into your customers’ entire journey

Get a fuller context and better insights into your visitors’ behavior through the unique combination of Smartlook’s event tracking and session recording features. With these functionalities, a site visitor or customer’s every activity from when they first find your website through a Google ad to when they complete a purchase via Facebook. Every movement is automatically tracked and recorded, including tapping or clicking the buttons on your phone or your computer, as well as typing text. This means that you can better understand how your visitors behave, decide, and act all the way through the beginning as a potential lead or prospect until they buy something on your website, online page, or through your app.

See your website from your customer’s POV

Unlike other user activity trackers, Smartlook’s session recording feature allows you to view exactly how your site visitor or customer sees your website or mobile app down to the exact same resolution. This does not only shows you how your customers navigate your website but also where they encounter bugs or glitches. Through this, you will know which areas to fix or optimize to improve your site visitors’ experience.

Build better conversion funnels based on accurate customer activities

Learn where your customers spend more time on your website and what they do while they are on specific web pages. Smartlook also shows you which parts of your website are often abandoned and what your site visitors did before they left. Having this insight into your customers’ behavior help you plan and create better conversion funnels and gain positive conversion results.

It can be used across businesses and organizations

Smartlook is ideal for use by different businesses and organizations such as ecommerce, SaaS, education, services, travel, healthcare, media, gaming, and travel. Companies who want to get first-hand insights on user interaction with their website and mobile apps can take advantage of Smartlook’s powerful analytics. It is currently used by over 200,000 businesses of all sizes and industries to answer the “whys” behind users’ actions. The rich insights produced become your guideposts in identifying gaps that need to be bridged in the customer’s experience and journey to ensure that their visits to your website or their app’s use can lead to conversion opportunities or closed deals.

Fast and easy gathering of relevant visitor data

There are more than 30 filters in Smartlook that you can use to dig deeper into your site visitors’ details. These filters include the specific URL visited, the location from where the URLs are viewed, the device and browser used, and even the IP address. You can also use Smartlook’s advanced filtering to check the recordings of your site visitors.

Record user behavior in gaming platforms

Another function distinct to Smartlook is its ability to record the user behavior of the games in Unity, a cross-platform game engine. Smartlook has also been used by several game developers including Madfinger Games, Awesome Prototype, MobilityWare, and others. Using Smartlook does not slow down any of the game apps as its SDK only takes a single screenshot per second. SDK installation on both Android and iOS is also fast and easy, thus causing no runtime delays.

Unified dashboard for better collaboration and decision-making

All data are gathered and organized in a central dashboard where you can share and collaborate with product managers, marketers, UX designers. product managers, marketers, UX designers, developers, and other colleagues. This way, everyone can have access to the same data and analytics that can help

Integrate with dozens of apps

Having extensive integration translates to savings on cost, less time and resources, and added productivity and efficiency. Smartlook integrates with over 60 third-party tools, applications, and services. You can install it in your website, blog, CMS, and e-commerce solution in minutes. Brands can integrate Smartlook’s data with their designated analytical tools via REST API, thus giving them access to more tailored analytics without changing using their existing infrastructure. Smartlook works on popular platforms like WordPress, Blogger, Drupal, Google Sites, Shopify, Magento, Opencart, Wix, Weebly, and more.

Free plan, transparent pricing

You can start right away with Smartlook with its robust free plan that is free forever and good for up to two team members, unlimited projects, covers up to 100,000 visits per month, and many more features. Also available are two low-cost plans ideal for SMBs, and one enterprise plan with custom pricing. These premium offerings unlock advanced features and more powerful capabilities. The wide availability of plans starting with a free package gives you a natural path to scale your operations–start free and small, and when your situation calls for it, upgrades smoothly to the next plan up in the tiered pricing to meet your requirements. This provides you with an effortless transition with no downtime or hiccups in monitoring and understanding your customers across your apps and websites.