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SmartQ Review

SmartQ
Our score: 7.4 User satisfaction: 98%

What is SmartQ?

SmartQ is an agile project management tool built around a visual task board. It allows users to easily distribute work, track its progress, and collaborate with their team online. SmartQ can track tasks, issues, and tickets – you can customize it to fit your workflow. It can handle simple tasks lists as well complex multi-step processes that have flexible user security levels and custom ticket fields.

Overview of SmartQ Benefits

  • SmartQ is built around the Kanban board view, which makes it easy to see the whole workflow. Unlike other Kanban tools (most of them built to be used in web development, with Agile methodology in mind) smartQ is not designed for a specific industry and can be adjusted to any project.
  • The workflow can be customized to fit any project. It is the same with Project Roles – you can even add new ones. This allows to set such security rights where it allows only one group of people to move to a certain stage (eg: “Completed”) and another to move it to the next stages (Eg: “Accepted”).
  • Ticket Designer allows to add custom fields to your tickets (tasks) to collect specific information. These customizations make smartQ very flexible.
  • SmartQ supports tickets created from an external form (can be placed on your website) or via email even by people not registered in smartQ, allowing it to be used as a help desk.
  • The app is available in 10 languages.

Overview of SmartQ Features

  • Board View, List View, and Ticket View
  • Customize project roles
  • Customize your ticket fields
  • Customize your workflow
  • Email notifications and private notes
  • Export tickets to Excel and CSV
  • External access for non-registered users
  • iPhone and iPad apps
  • Project performance report
  • Share notes and files
  • Threaded discussions and file attachments
  • Ticket form designer
  • Tickets by email or form
  • Track tasks, issues, and tickets
  • Unified notes and files area across all the tickets

What Problems Will SmartQ Solve?

Kanban view and email notifications

TravelClick is a company in the hotel service industry with more than 100 people using smartQ in different departments. The company uses smartQ to manage their web projects, media projects, and agile scrum development. Kanban view and email notifications are the features they use the most.

TravelClick says they love the Kanban board approach and the ability to very easily change a form’s layout through the ticket form designer. They find the tool easy to use with minimal training required. The company plans to gradually expand its usage of smartQ.

Extensive workflow and ticket customization options

ProActive Technology LLC is an application development company that uses smartQ to track their projects. They extensively use the workflow and ticket customization options to adjust smartQ to their projects.

ProActive Technology uses smartQ for all their projects – application development, SharePoint, and business intelligence. It says smartQ fits these type of projects better because it offers visibility into project stages and resources assignments among their practice areas. ProActive Technology reveals they will continue to use smartQ as they grow.

Flexibility of tracking across multiple criteria

Village Tax and Financial Services offers a range of financial services. The company has several boards for specific projects. It says other software do not allow the flexibility of tracking across multiple criteria. But SmartQ allows them to find all tickets for one client, all tickets for one type of engagement, and even to be more specific and find all tickets directly relating to IRS notices, regardless of the client or type of engagement.

Village Tax and Financial Services use these features the most:

  • Tagging each ticket and using the customizations made in the ticket form designer
  • Making notes in each ticket as it progresses through the workflow process
  • Referring back to the board to make sure they actually bill each client for work completed

The company uses smartQ for all their projects and recommends it to their business clients as well.

SmartQ Position In Our Categories

Bearing in mind companies have distinct business-related wants, it is only wise that they steer clear of choosing a one-size-fits-all, “perfect” software system. Nonetheless, it is troublesome to try to discover such application even among sought-after software systems.
The clever step to do can be to list the several significant aspects that need careful thought like major features, pricing, technical skill capability of staff members, company size, etc. After which, you must do the product research through and through. Go over some of these SmartQ evaluations and check out the other software systems in your shortlist more closely. Such all-encompassing product investigation can make sure you circumvent mismatched software solutions and buy the one which includes all the aspects you require company requires to be successful.

Position of SmartQ in our main categories:

TOP 500

SmartQ is one of the top 500 Project Management Software products

SmartQ is also listed in the following subcategories:

There are trendy and widely used systems in each software category. But are they automatically the best fit for your company’s special wants? A market-leading software solution may have thousands of subscribers, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few SmartQ Project Management Software reviews and mull over the factors that you desire in the software such as the fees, main tools, available integrations etc. Then, shortlist a few systems that fit your requirements. Check out the free trials of these products, read online comments, get information from the maker, and do your investigation thoroughly. This in-depth homework is sure to assist you choose the best software solution for your organization’s specific needs.

How Much Does SmartQ Cost?

SmartQ Pricing Plans:

Free Trial

Basic

$5 user/month

Pro

$8 user/month

SmartQ offers two plans and a 30-day free trial.

Basic: $5 user/month

  • Unlimited project boards
  • 5GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports

Pro: $8 user/month

  • Unlimited project boards
  • 1GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports
  • Custom ticket fields

User Satisfaction

Positive Social Media Mentions 146
Negative Social Media Mentions 3

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartQ reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartQ. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SmartQ pricing details?

SmartQ Pricing Plans:

Free Trial

Basic

$5 user/month

Pro

$8 user/month

SmartQ offers two plans and a 30-day free trial.

Basic: $5 user/month

  • Unlimited project boards
  • 5GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports

Pro: $8 user/month

  • Unlimited project boards
  • 1GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports
  • Custom ticket fields

What integrations are available for SmartQ?

SmartQ can import data from 5pm (www.5pmweb.com) or any CSV file. It also has a GApps version. The company is currently working to add integration with Google Drive, Dropbox, and OneBox.

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Reviewed By Louie Andre
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