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SmartQ REVIEW

Project Management Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 7.4

What is SmartQ?

SmartQ is an agile project management tool built around a visual task board. It allows users to easily distribute work, track its progress, and collaborate with their team online. SmartQ can track tasks, issues, and tickets – you can customize it to fit your workflow. It can handle simple tasks lists as well complex multi-step processes that have flexible user security levels and custom ticket fields.

Overview of SmartQ Benefits

  • SmartQ is built around the Kanban board view, which makes it easy to see the whole workflow. Unlike other Kanban tools (most of them built to be used in web development, with Agile methodology in mind) smartQ is not designed for a specific industry and can be adjusted to any project.
  • The workflow can be customized to fit any project. It is the same with Project Roles – you can even add new ones. This allows to set such security rights where it allows only one group of people to move to a certain stage (eg: “Completed”) and another to move it to the next stages (Eg: “Accepted”).
  • Ticket Designer allows to add custom fields to your tickets (tasks) to collect specific information. These customizations make smartQ very flexible.
  • SmartQ supports tickets created from an external form (can be placed on your website) or via email even by people not registered in smartQ, allowing it to be used as a help desk.
  • The app is available in 10 languages.

Overview of SmartQ Features

  • Board View, List View, and Ticket View
  • Customize project roles
  • Customize your ticket fields
  • Customize your workflow
  • Email notifications and private notes
  • Export tickets to Excel and CSV
  • External access for non-registered users
  • iPhone and iPad apps
  • Project performance report
  • Share notes and files
  • Threaded discussions and file attachments
  • Ticket form designer
  • Tickets by email or form
  • Track tasks, issues, and tickets
  • Unified notes and files area across all the tickets

What Problems Will SmartQ Solve?

Kanban view and email notifications

TravelClick is a company in the hotel service industry with more than 100 people using smartQ in different departments. The company uses smartQ to manage their web projects, media projects, and agile scrum development. Kanban view and email notifications are the features they use the most.

TravelClick says they love the Kanban board approach and the ability to very easily change a form’s layout through the ticket form designer. They find the tool easy to use with minimal training required. The company plans to gradually expand its usage of smartQ.

Extensive workflow and ticket customization options

ProActive Technology LLC is an application development company that uses smartQ to track their projects. They extensively use the workflow and ticket customization options to adjust smartQ to their projects.

ProActive Technology uses smartQ for all their projects – application development, SharePoint, and business intelligence. It says smartQ fits these type of projects better because it offers visibility into project stages and resources assignments among their practice areas. ProActive Technology reveals they will continue to use smartQ as they grow.

Flexibility of tracking across multiple criteria

Village Tax and Financial Services offers a range of financial services. The company has several boards for specific projects. It says other software do not allow the flexibility of tracking across multiple criteria. But SmartQ allows them to find all tickets for one client, all tickets for one type of engagement, and even to be more specific and find all tickets directly relating to IRS notices, regardless of the client or type of engagement.

Village Tax and Financial Services use these features the most:

  • Tagging each ticket and using the customizations made in the ticket form designer
  • Making notes in each ticket as it progresses through the workflow process
  • Referring back to the board to make sure they actually bill each client for work completed

The company uses smartQ for all their projects and recommends it to their business clients as well.

SmartQ Position In Our Categories

Position of SmartQ in our main categories:

500

SmartQ is one of the top 500 Project Management Softwareproducts

500

SmartQ is one of the 500
Project Management Software products


SmartQ is also listed in the following subcategories:

Category:Position:Category:Position:
Agile Project Management Software#51
Category:Position:
Agile Project Management Software#51

Every company has different requirements and needs a software that can be customized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you try to find a software app, first be sure what you want it for. Read some SmartQ reviews and ask yourself do you need basic tools or do you need advanced tools? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to help your search. There are plenty of elements that you need to consider and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the platform that offers all that you want to enhance your company effectiveness and productivity.

How Much Does SmartQ Cost?

SmartQ Pricing Plans:
Free trial
Basic
$5 user/month
Pro
$8 user/month

SmartQ offers two plans and a 30-day free trial.

Basic: $5 user/month

  • Unlimited project boards
  • 5GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports

Pro: $8 user/month

  • Unlimited project boards
  • 1GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports
  • Custom ticket fields

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartQ reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartQ. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

146

NEGATIVE SOCIAL MENTIONS

3

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • TRAINING

What are SmartQ pricing details?

SmartQ Pricing Plans:
Free trial
Basic
$5 user/month
Pro
$8 user/month

SmartQ offers two plans and a 30-day free trial.

Basic: $5 user/month

  • Unlimited project boards
  • 5GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports

Pro: $8 user/month

  • Unlimited project boards
  • 1GB x users storage
  • Email notifications
  • 256-bit SSL encryption
  • Reports
  • Custom ticket fields

What integrations are available for SmartQ?

SmartQ can import data from 5pm (www.5pmweb.com) or any CSV file. It also has a GApps version. The company is currently working to add integration with Google Drive, Dropbox, and OneBox.

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