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SmartSuite Review

SmartSuite
Our score: 8.5 User satisfaction: 98%

What is SmartSuite?

SmartSuite is an intuitive, modern, and adaptive work management platform that revolutionizes how organizations, businesses, and professionals across industries accomplish various types of jobs. SmartSuite helps different teams  implement innovative and customizable solutions so they can work in an easy, organized, intelligent, and secure way.  

This includes sales, marketing, human resource, procurement, finance & accounting, project, product, quality assurance, customer success, creative, IT, GRC, and security teams. SmartSuite can also be leveraged by teams in real estate, construction, professional service, event management, food, software, legal, investment, educational, political, club & association, and NGO sectors.

The platform unifies all your people, projects, workflows, activities, systems, documents, files, and information in a single application. You along with team members can plan, monitor, and handle your projects, processes, and activities in multiple ways. You can use calendars, timelines, grids, kanban boards, visual cards, charts, and maps.

You’ll also access features that allow you to design and streamline projects, processes, and activities. SmartSuite provides the capability to create work plans containing pre-built or custom tables or records as well as convert work plan items, records, and user comments into actionable and trackable tasks. Moreover, you can set up rules and triggers to automate repetitive processes and activities.

SmartSuite enhances communication and collaboration among employees and team members. They can @mention their colleagues, make discussions, and access relevant documents and files directly within data visualizations, records, and contents. Plus, they can immediately view real-time notifications and updates about any projects or activities they’re concerned of or involved in. 

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Overview of SmartSuite Benefits

Flexible & Automated Work Management

SmartSuite delivers the capabilities you and your teams need in order to execute and complete any kind of project, process, or activity in a timely, efficient, and appropriate manner. For instance, SmartSuite allows you to build your own work management solutions. These are work plans by which you can set up all the necessary procedures and records/tables your team members should use to handle specific projects, processes, or activities.

You can easily add the right data fields to your work management solutions or plans. You’ll be able to include data fields for statuses, sub-tasks, and to-do lists. Furthermore, SmartSuite lets you link multiple projects, processes, tasks, records, and data fields together. This eliminates repeated, manual data entries, data silos, and bottlenecks.  

The platform permits your employees or team members to instantly perform routine actions based on custom rules and triggers. They can automatically send messages to Slack, create schedules in Google Calendar, or update data in records when the status of projects is changed. Plus, they’ll send or receive real-time notifications and updates when the deadlines of projects and tasks are reached.

Multiple Data Visualizations

With SmartSuite, you’ll gain greater visibility and control over your work and ensure that your team members stay productive, connected, aligned, and accountable. You can utilize various data visualization techniques and tools for planning, tracking, and handling your projects, processes, and activities. SmartSuite lets you view and manage projects, processes, and activities through kanban boards.

You’ll drag and drop cards across different columns and rows on the kanban board. This enables you to automatically change or update any data related to particular tasks, such as their stage, priority level, or assigned department or personnel. You can also keep track of project and task schedules using timelines. The timeline view permits you to apply color-coding to organize projects and tasks based on their common attributes.

You have the ability to view project and task schedules by any range of time, including months, weeks, days, and hours. You can easily change the start and end dates of projects and tasks as well. SmartSuite allows users to access, handle, and update records and details directly within data visualizations, removing the need to move between multiple tools or windows. They can do this whether they’re using kanban boards, timelines, calendars, visual cards, grids, charts, or maps.

Communication & Collaboration

The work management platform aids employees and team members to quickly and seamlessly communicate and collaborate with each other from any location and at any time. Through the member directory feature, they’ll be able to create their own profiles that contain important information and details about themselves. These include their interests, skills, experiences, certifications, departments, roles, and availability status.

Users can easily check if their co-workers are available or not, assign tasks to the right employees, and reach out to team members to express their gratitude and appreciation. Moreover, they can connect and work with their colleagues in the right context. They’ll launch conversations in the exact places where records, contents, and information are found. 

They can even immediately create tasks out of the comments mentioned by their colleagues in conversations. They just need to set the status and the due date for comments and assign them to the appropriate team members as actionable and trackable items.

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Overview of SmartSuite Features

  • Work Management Solutions
  • Data Fields
  • Automated Workflows
  • Task Management
  • Data Visualizations
  • Document/File Management
  • Member Directory
  • Notifications & Updates
  • Contextual Collaboration
  • Communication
  • Activity Tracking
  • Assigned Work Portal
  • Dashboards & Reports
  • Integrations

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies

SmartSuite Position In Our Categories

Knowing that businesses have their own business-related demands, it is only sensible that they abstain from picking an all-encompassing, ideal software. Still, it is almost impossible to stumble on such a software solution even among sought-after software products. The practicable thing to undertake should be to make a list of the different key factors which merit inspection like important features, price plans, skill competence of the users, company size, etc. Then, you should do the product research comprehensively. Browse over some SmartSuite review articles and look into the other software options in your shortlist more closely. Such comprehensive product investigation can make sure you drop poorly fit apps and select the one which has all the aspects your business requires in growing the business.

Position of SmartSuite in our main categories:

TOP 200

SmartSuite is one of the top 200 Project Management Software products

It is important to realize that almost no app in the Project Management Software category is a perfect solution that can meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few SmartSuite Project Management Software reviews first as specific software may excel only in a really narrow set of applications or be designed with a really specific industry in mind. Others may operate with a goal of being simple and intuitive and therefore lack advanced functions needed by more experienced users. There are also services that cater to a large group of users and offer a rich feature toolbox, however this usually comes at a higher price of such a service. Make sure you're aware of your requirements so that you buy a solution that offers specifically the functionalities you look for.

How Much Does SmartSuite Cost?

SmartSuite Pricing Plans:

Free Trial

Team

$12/user/month

Professional

$28/user/month

Enterprise

$41/user/month

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What are SmartSuite pricing details?

SmartSuite Pricing Plans:

Free Trial

Team

$12/user/month

Professional

$28/user/month

Enterprise

$41/user/month

SmartSuite offers three plans for users to choose from, including an enterprise pricing plan tailored to the specific needs of large organizations and teams. Here are the details:

Team – $12/user/month ($10 if billed annually)

  • 25 Workflows management solutions
  • 5,000 Records/solution
  • 10 GB  Storage/solution
  • 1-Year Activity history
  • 30-Day Recycle bin
  • 5,000 Workflow automation/month
  • 200 Solution templates
  • Solution designing from scratch
  • 40 Data field types
  • Smart documents
  • Custom pages
  • Dashboards
  • Kanban boards
  • Grids
  • Visual cards
  • Calendars
  • Maps
  • Timelines
  • Charts
  • Comments
  • Activity history
  • Record follow-ups
  • Member directory
  • Availability status
  • Team management
  • Updates
  • Notifications
  • @Mentions
  • User roles & permissions
  • Google, Office 365, & Apple authentications
  • Workflow automation
  • Project & Task management
  • Integrations
  • Training videos
  • Help center
  • Chat support
  • On-demand webinars
  • 15 Languages

Professional –  $28/user/month ($25 if billed annually)

  • 150 Workflows management solutions
  • 35,000 Records/solution
  • 50 GB  Storage/solution
  • 2-Year Activity history
  • 45-Day Recycle bin
  • 50,000 Workflow automations/month
  • All features in Team Plan, Plus:
  • 2-Factor authentication

Enterprise –  $41/user/month ($35 if billed annually)

  • 300 Workflows management solutions
  • 50,000 Records/solution
  • 500 GB  Storage/solution
  • 3-Year Activity history
  • 60-Day Recycle bin
  • 500,000 Workflow automation/month
  • All features in Professional Plan, Plus:
  • SAML SSO
  • Priority support
  • Payments via invoices

User Satisfaction

Positive Social Media Mentions 126
Negative Social Media Mentions 2

We are aware that when you decide to purchase a Project Management Software it’s vital not only to find out how professionals rank it in their reviews, but also to find out whether the actual clients and companies that bought these solutions are indeed satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and SmartSuite reviews across a wide range of social media sites. The data is then displayed in an easy to digest form revealing how many clients had positive and negative experience with SmartSuite. With that information available you will be ready to make an informed business decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for SmartSuite?

SmartSuite integrates with:

  • Gmail
  • Slack
  • Dropbox
  • Zapier
  • HubSpot
  • Asana
  • Zoom
  • Google Drive
  • Google Sheets
  • MS Teams
  • Mailchimp
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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