SMS Assist Review

SMS Assist
Our score: 8.3 User satisfaction: 67%

What is SMS Assist?

SMS Assist is a multisite property management platform designed for commercial and residential property owners, investors, and businesses. Robust and comprehensive;  the platform simplifies and streamlines the management and maintenance of commercial facilities and residential properties. Also, it helps businesses improve customer and tenant experience, promote a good brand image, increase property value, reduce operational and maintenance costs, and keep resident turnover rates low.

Furthermore, SMS Assist offers a network of affiliates composed of maintenance businesses, subcontractors, and professionals that provide services to its clients. These maintenance professionals are dispatched to over 120,000 residential and commercial client locations to perform jobs such as snow and ice management, landscaping, HVAC, plumbing, electrical, pest control, floor care, appliance repair, restroom and office maintenance, cleaning, and renovation.

In addition, SMS Assist helps its affiliates streamline their service verification and invoicing process, purchase equipment and supplies needed for their work, and increase their revenue. Last but not the least, SMS Assist provides users with data and analytics on their maintenance strategies and techniques, allowing them to make changes or adjustments on the fly. 

Overview of SMS Assist Benefits

SMS Assist is a technology platform that allows property owners to access the services of knowledgeable and reliable maintenance professionals. This is because it is equipped with teams of in-house operations specialists and subject-matter experts which ensure that only those experienced professionals are dispatched to buildings, homes, facilities, and other properties.

As these maintenance professionals handle work order requests, users will be able to view in real time how they do their jobs from start to finish. Because of this, they will be able to validate if the services being performed comply with the requirements of their business. Therefore, SMS Assist offers them the capability to apply consistent quality assurance and control to their property management and maintenance operations.

Furthermore, SMS Assist provides them with data analytics on their maintenance spending and techniques. As a result, they will be able to make better decisions and apply the needed adjustments so they can save operational costs and maintenance expenses without compromising the value of their properties or facilities.

SMS Assist also integrates maintenance professionals and their employees into the platform. Through its affiliate program, they will be able to access the features which help them streamline their back office processes and grow their business. One of the features that SMS Assist provides to its affiliates is route optimization. Route optimization allows them to travel to property locations in less time, improving their speed of service and increasing revenue.

In addition, SMS Assist affiliates can have the opportunity to purchase the equipment and supplies they need in performing their services at a lower price. This is because SMS Assist supports partnership with vendors from various industries. Thus, it allows its affiliates to enter into favorable deals and receive exclusive pricing in purchasing maintenance equipment and supplies, and even in subcontracting maintenance services.

Overview of SMS Assist Features

  • Vendor Quality
  • In-House Teams of Operations Specialists and SMEs
  • Dispatch Knowledgeable and Experienced Maintenance Professionals
  • Data and Analytics
  • Real-Time Visibility on Maintenance Spending, Techniques, and Service Validation
  • Eliminate Extra Fees, Work Order Requests, Call Centers, and Invoice Processing
  • Risk Mitigation
  • 24/7 Maintenance Management
  • SMS Assist Affiliates
  • Market Density Efficiencies
  • Route Optimization
  • Equipment and Supplies Savings
  • Quality Control Savings
  • Sales and Marketing Savings
  • Back Office Savings
  • Improved Working Capital

SMS Assist Position In Our Categories

Knowing that companies have special business requirements, it is only wise they steer clear of deciding on an all-encompassing, ”best” software product. Nonetheless, it would be almost impossible to find such application even among well-known software products.
The practicable thing to undertake can be to make a list of the several key aspects that call for a inspection such as key features, costing, technical skill levels of the employees, company size, etc. The second step is, you must follow through the product research through and through. Browse through some SMS Assist review articles and scrutinize each of the software solutions in your list in detail. Such all-encompassing research can make sure you steer clear of unsuitable applications and pay for the one that offers all the benefits you require company requires.

Position of SMS Assist in our main categories:

TOP 50

SMS Assist is one of the top 50 Hotel Management Software products

If you are interested in SMS Assist it might also be beneficial to check out other subcategories of Hotel Management Software gathered in our base of SaaS software reviews.

Enterprises have unique wants and requirements and no software platform can be perfect in such a scenario. It is useless to try to find a perfect off-the-shelf software system that fulfills all your business wants. The smart thing to do would be to modify the application for your specific needs, worker skill levels, finances, and other factors. For these reasons, do not hasten and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the best fit for your specific requirements. Do your research, investigate each short-listed system in detail, read a few SMS Assist Hotel Management Software reviews, call the vendor for clarifications, and finally settle for the product that offers what you want.

How Much Does SMS Assist Cost?

SMS Assist Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SMS Assist’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 7

We realize that when you make a decision to buy Hotel Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SMS Assist reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SMS Assist. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SMS Assist pricing details?

SMS Assist Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SMS Assist’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for SMS Assist?

SMS Assist supports partnership with venture firms like The Goldman Sachs Investment Partners (GSIP), Insight Venture Partners,  Pritzker Group Venture Capital, and The Huizenga Group. It also has an affiliate program for maintenance service providers.


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Reviewed By Louie Andre
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