Spike Review
What is Spike?
Spike is an all-in-one conversational email software that centralizes chat, collaboration, and calendar management in a single application. This cloud-based email messaging solution created to optimize workflows and improve communication by streamlining the communication process. The platform is designed to keep the flow of communication smooth, seamless, and efficient, saving workers precious time that they can use for other tasks and priorities.
By hiding communication clutter such as signatures, email headers, and quoted texts, messages are easier to read and understand. Emails are automatically filtered, prioritized, and organized based on contacts and earlier conversations, ensuring users read and respond to pressing messages and shielded from distractions. It also streamlines collaboration by enabling you to create live group chats with no logins and links required.
Show MoreOverview of Spike Benefits
Lets you use your personal email
Spike provides you with a reliable, user-friendly messaging solution that lives on-top of existing email accounts. This means that with Spike, you don’t have to build an entire contact book from the ground up. It doesn’t require you to adopt anything new or make a new email account. Furthermore, the software is free if you’re using your personal email address.
Eliminates clutter from threads
Spike takes out the clutter and other elements out of the traditional email messaging that disrupt flow and comprehension, such as headers, signatures, and quoted texts, turning every email thread into real conversations. Non-priority emails such as promos and newsletters cause distraction and sway you and your team away from your job. Spike sorts these types of emails into a separate inbox, helping you remain focused on your tasks and functions.
Simplifies collaboration
With Spike, you can create live group chats where you and your team can go to discuss projects and collaborate without having to exit the platform and use an external communication service or system. Logins and links are not required. This results in faster and more effective communication, which then leads to maximized productivity, frictionless work progress, and timely delivery of projects to clients.
Additionally, Spike has new collaboration tools: Notes and Tasks. Spike Notes is built right into your inbox so you don’t have to switch between emails, messengers, and documents. It also syncs and saves everything so everyone can easily write, edit, and make decisions collaboratively. Meanwhile, Spike Tasks is an effective tool that empowers you to stay on top of your to-do lists and reminders. By having this in a single, centralized platform, you will avoid missing tasks while improving transparency, visibility, and accountability for your team.
Show MoreOverview of Spike Features
- Conversational Email
- Priority Inbox
- Groups
- Advanced Search
- Email Encryption
- Calendar
- File Management
- Notes
- Tasks
What Problems Will Spike Solve?
Problem #1: Cluttered inbox
SMB’s often have difficulties maintaining their different communication needs. They must switch between communicating with clients, co-workers, and suppliers, and they do this within their email. With Spike, users’ inboxes are easier to organize, so it’s easy to remain focused, and relevant. Spike weeds out irrelevant mail such as newsletters into a separate inbox and gives all priority mail a designated folder. This saves users the time of going through their cluttered inbox and allows for faster and more organized communication.
Problem #2: Lack of audit trail
Joining a new assignment or department can be quite difficult, as it demands you to be quick in understanding the previous context. Spike makes it easy to add new members to existing channels. Being included in a Spike channel gives new members with complete discussion history that is organized and easily referenced. Spike provides a searchable archive, so that channel members are easily able to find relevant context.
Problem #3: Communications that are not in-context
Many times freelancers want to reach out to all their clients and have real-time communication with them. For instance, a small art dealer wanted to add his 200 clients for a product review, where he can communicate with all of them in real-time. He created a #ProductRev channel and delivered a Spike channel invitation to all of them. His clients got a link in their inbox, and by clicking that link they were instantly added to the conversation, where they could see all discussion history, and all this without joining or subscribing to anything.
Awards & Quality Certificates
Spike Position In Our Categories
Keeping in mind companies have their own business needs, it is only logical they abstain from going for an all-encompassing, ”best” software product. Having said that, it is troublesome to discover such application even among widely used software solutions. The practicable thing to do would be to set down the numerous critical functions that entail inspection such as essential features, costing, skill competence of staff members, business size, etc. After which, you should do the research systematically. Go over these Spike evaluations and explore the other applications in your shortlist more closely. Such comprehensive research ensure you drop unsuitable software products and pay for the system which provides all the function your business requires.
Position of Spike in our main categories:
TOP
100
Spike is one of the top 100 Communications Software products
Enterprises have diverse needs and requirements and no software platform can be ideal in such a scenario. It is useless to try to find a perfect out-of-the-box software product that fulfills all your business requirements. The intelligent thing to do would be to customize the system for your special wants, employee skill levels, budget, and other factors. For these reasons, do not hurry and pay for well-publicized popular solutions. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your groundwork, look into each short-listed system in detail, read a few Spike Communications Software reviews, contact the seller for explanations, and finally select the application that offers what you need.
How Much Does Spike Cost?
Spike Pricing Plans:
Free Trial
Free
$0
Pro
$5/account/month
Business
$8/account/month
Enterprise
Contact vendor
What are Spike pricing details?
Spike Pricing Plans:
Free Trial
Free
$0
Pro
$5/account/month
Business
$8/account/month
Enterprise
Contact vendor
Spike enables users to start using the software for free. It also offers low premium plans for personal and business accounts.
Personal accounts
Free – $0
- Up to 15K message history
- 20 notes and tasks
- 5GB storage
- 10 groups with 20 participants
Pro – $4/account/month (billed annually) or $5/account/month
- Unlimited message history, notes, and tasks
- 50GB storage
- 20 groups with 40 participants
- No spike branding
- Priority support
Business accounts
Business – $6/account/month (billed annually) or $8/account/month
- Unlimited message history, notes, and tasks
- 100GB storage
- Unlimited groups with 80 participants
- No Spike branding
- Priority support
Enterprise – By quote
- Custom for larger teams
User Satisfaction
Positive Social Media Mentions
207
Negative Social Media Mentions
2
We know that when you decide to buy a Communications Software it’s important not only to see how professionals evaluate it in their reviews, but also to discover whether the real users and companies that bought this software are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Spike reviews across a vast array of social media sites. The information is then featured in an easy to understand format showing how many customers had positive and negative experience with Spike. With that information at hand you should be ready to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spike?
Spike integrates with the following business systems and applications plus more:
- Dropbox
- Google Drive
- iCloud
- Google Calendar
- iCalendar
- Video/Voice conferencing apps
Spike User Reviews
Spike average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: - Integration of email and messaging - Triage functions - tons of little time saving features - clean user interface - group chat - search
CONS: - no desktop client yet (in development though) - a little learning curve in the beginning to understand some new but clever concepts
The least favorable review
PROS: Best email “triage” functionality The only complete tool that combines messenger usability and email
CONS: Desktop is super required and coming soon in Q1 / 18 as the company announced
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Saves a lot of time, is fun to use
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 02.07.2021
Company Size: 1-10 Employees
Industry: Internet
PROS: - Integration of email and messaging - Triage functions - tons of little time saving features - clean user interface - group chat - search
CONS: - no desktop client yet (in development though) - a little learning curve in the beginning to understand some new but clever concepts
A whole new business communication experience
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 06.01.2021
Company Size: 1-10 Employees
Industry: N/A
PROS: Hop is doing something that seems like magic: it uses my regular business communication and email account and turn my cluttered inbox into a simple messaging format.
CONS: I am still waiting for Hop to release its Desktop version (currently only mobile).
Hop saves me 1hour per day and it’s amazing communication tool
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 24.01.2018
Company Size: 11-50 Employees
Industry: Telecommunications
PROS: Best email “triage” functionality The only complete tool that combines messenger usability and email
CONS: Desktop is super required and coming soon in Q1 / 18 as the company announced
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Spike Comparisons
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Spike user reviews
Saves a lot of time, is fun to use
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 02.07.2021
Company Size: 1-10 Employees
Industry: Internet
A whole new business communication experience
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 06.01.2021
Company Size: 1-10 Employees
Industry: N/A
Hop saves me 1hour per day and it’s amazing communication tool
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 24.01.2018
Company Size: 11-50 Employees
Industry: Telecommunications
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