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Zoho Mail Review

Zoho Mail
Our score: 8.4 User satisfaction: 99%

What is Zoho Mail?

Zoho Mail is an amazing email platform that offers a mixture of ad-free, clean, minimalist interface and powerful features that are geared for business and professional use.

Experience a fast, clean, Webmail that has powerful features matching or even superior to those you will find in desktop email clients. Immediately control of your inbox and get the freedom you need from tedious software upgrades.

Zoho Mail suite has Zoho Docs. This means your team can create, collaborate, and edit text, presentation as well as spreadsheet documents with the help of the most sophisticated online editors. You will experience faster work and better productivity with your online office.

Overview of Zoho Mail Benefits

Filters. Create rules to help manage incoming emails and automate tiresome tasks. For instance, use your rules to mark an email as read or assign it as a task. You can even create a rule to highlight emails from a specific person, or automatically move them to specific folder.

Night Mode. Don’t let a bright screen in the dark stress your tired eyes. Switch to ‘Night Mode’. This dark theme in Zoho Mail lets you view your emails comfortably at night.

Search. Zoho Mail’s advanced search lets you quickly find the email you’re looking for, even if it’s buried in your inbox. You can search by as many details as you know; if you’re looking for a message in your Clients folder, between May 1st and May 20th, with attachments containing the word “proposal,” Zoho Mail got you covered.

Scrub. Scrub lets you quickly clean up your inbox by deleting or archiving emails in bulk. From any folder, you can select up to 5 senders and use the Scrub feature to archive or delete all emails from them.

Keyboard shortcuts. Press G and U together to see all your unread emails. Or C and M to compose an email. Or Ctrl-P to print an email. Zoho Mail has 50+ keyboard shortcuts to help you navigate around your inbox with ease. You can find the full list under Settings.

Folder-specific notifications. We can’t help you reduce the amount of email that comes into your inbox but we can help you reduce the number of notifications you get. Select the folders for which you would like to be notified and the platform will make sure you don’t have to hear about the rest of them.

List emails from sender. We’ve created a convenient hack to find emails from a specific person without searching for them. Right-click on an email and select “list emails from sender” to see all the emails you’ve received from that person.

Templates. Zoho Mail allows you to create reusable email templates for emails you send repeatedly. For example, if you send an email to all your colleagues at the end of every month asking for a project report, you can just draft the email once, save it as a template, and use it every time you want to send that email.

Outbox. The Outbox is where your emails reside for a few minutes (from 1 minute up to 120 minutes, depending on your settings) before they are sent. This allows you to proof read them and do some final edits before they are sent. If you change your mind about an email and decide not to send it, you can delete it from your Outbox.

Overview of Zoho Mail Features

  • Advanced Features
  • Anywhere Access
  • Migration Options
  • Integration
  • Multiple Domain
  • Folders and Labels
  • Calendar and Tasks
  • Multiple Account
  • Organized Inbox
  • Online Office
  • Control Panel
  • Email and CRM
  • iOS, Android Apps
  • Powerful Search
  • Instant Chat
  • Email Policies
  • Unlimited Groups

Zoho Mail Position In Our Categories

Because companies have special business-related needs, it is only sensible that they abstain from preferring an all-encompassing, ”best” software solution. However, it is hard to try to chance on such a software product even among recognizable software products. The clever step to undertake would be to write the several significant factors that need careful thought including crucial features, budget, skill aptitude of the users, business size, etc. Then, you must double down on your research comprehensively. Go over these Zoho Mail evaluations and look over each of the software programs in your list in detail. Such comprehensive research ensure you circumvent mismatched apps and select the one which provides all the tools you require company requires for success.

Position of Zoho Mail in our main categories:

TOP 100

Zoho Mail is one of the top 100 Communications Software products

Zoho Mail is also listed in the following subcategories:

It is important to note that virtually no service in the Communications Software category will be an ideal solution able to meet all the goals of different business types, sizes and industries. It may be a good idea to read a few Zoho Mail Communications Software reviews first as certain services can dominate just in a really small set of applications or be designed with a very specific type of industry in mind. Others can work with an intention of being easy and intuitive and consequently lack advanced elements desired by more experienced users. You can also find services that focus on a wide group of customers and offer a rich feature set, but this in most cases comes at a higher price of such a service. Be certain that you're aware of your needs so that you pick a solution that has all the elements you look for.

How Much Does Zoho Mail Cost?

Zoho Mail Pricing Plans:

Free Trial

STANDARD

$2/user/month when billed annually, or $3/user monthly

ENTERPRISE

$8/user/month when billed annually, or $10/user monthly

Zoho Mail, now Workplace, offers affordable pricing plans for its integrated suite of 9 applications. Here are the tiered packages to choose from with money-back guarantee:

FREE – $0

  • Up to 25 users
  • 5GB storage space per user
  • 20MB attachment limit
  • Single domain hosting
  • Webmail access

STANDARD – $2/user/month when billed annually, or $3/user monthly

Zoho Mail

  • 30GB Storage space
  • IMAP/POP Support
  • Email Forwarding
  • Active Sync
  • White Labelling
  • Multiple domain hosting
  • Domain aliases
  • Additional storage upgrade
  • 30MB Attachment Limit

Zoho Docs & Office Suite

  • 5GB File upload
  • Send files to non-docs users
  • G Suite integration
  • Password protected / Expiry links

Zoho Connect

  • Unlimited Groups & Channels
  • Custom Domain, CSS
  • Unlimited Custom Apps
  • AD Integration

PRO – $5/user/month when billed annually, or $6/user monthly

Zoho Mail

  • 100GB Storage space
  • Inclusive of All Standard Features
  • 40MB Attachment Limit

Zoho Docs & Office Suite

  • Inclusive of All Standard Features
  • Group sharing
  • Advanced analytics & reporting
  • Audit trail
  • Custom branding

Zoho Connect

  • Inclusive of All Standard Features

ENTERPRISE – $8/user/month when billed annually, or $10/user monthly

Zoho Mail

  • 1TB Storage Space
  • Inclusive of All Pro Features
  • More Storage per User
  • 40MB Attachment Limit

Zoho Docs & Office Suite

  • Inclusive of All Pro Features
  • 25GB file upload
  • SAML based SSO integration
  • Supports active directory groups
  • eDiscovery (find any file across org)
  • Unlimited file recovery

Zoho Connect

  • Inclusive of All Pro Features

User Satisfaction

Positive Social Media Mentions 117
Negative Social Media Mentions 2

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Mail reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Mail. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Zoho Mail Alternatives

Top Competitors To Zoho Mail By Price

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Zoho Mail Comparisons

Zoho Mail user reviews

Top rate email interface

Read full review >
Nick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: 1-10 Employees Industry: Unavailable

The service is simple to use

Read full review >
Shelley
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

All-in-one email package

Read full review >
Jana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: 11-50 Employees Industry: Entertainment

Better looking than Gmail

Read full review >
Chad
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2018 Company Size: 11-50 Employees Industry: Capital Markets

Excellent free email service

Read full review >
Violet
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2018 Company Size: More than 100 Employees Industry: Unavailable

What are Zoho Mail pricing details?

Zoho Mail Pricing Plans:

Free Trial

STANDARD

$2/user/month when billed annually, or $3/user monthly

ENTERPRISE

$8/user/month when billed annually, or $10/user monthly

Zoho Mail, now Workplace, offers affordable pricing plans for its integrated suite of 9 applications. Here are the tiered packages to choose from with money-back guarantee:

FREE – $0

  • Up to 25 users
  • 5GB storage space per user
  • 20MB attachment limit
  • Single domain hosting
  • Webmail access

STANDARD – $2/user/month when billed annually, or $3/user monthly

Zoho Mail

  • 30GB Storage space
  • IMAP/POP Support
  • Email Forwarding
  • Active Sync
  • White Labelling
  • Multiple domain hosting
  • Domain aliases
  • Additional storage upgrade
  • 30MB Attachment Limit

Zoho Docs & Office Suite

  • 5GB File upload
  • Send files to non-docs users
  • G Suite integration
  • Password protected / Expiry links

Zoho Connect

  • Unlimited Groups & Channels
  • Custom Domain, CSS
  • Unlimited Custom Apps
  • AD Integration

PRO – $5/user/month when billed annually, or $6/user monthly

Zoho Mail

  • 100GB Storage space
  • Inclusive of All Standard Features
  • 40MB Attachment Limit

Zoho Docs & Office Suite

  • Inclusive of All Standard Features
  • Group sharing
  • Advanced analytics & reporting
  • Audit trail
  • Custom branding

Zoho Connect

  • Inclusive of All Standard Features

ENTERPRISE – $8/user/month when billed annually, or $10/user monthly

Zoho Mail

  • 1TB Storage Space
  • Inclusive of All Pro Features
  • More Storage per User
  • 40MB Attachment Limit

Zoho Docs & Office Suite

  • Inclusive of All Pro Features
  • 25GB file upload
  • SAML based SSO integration
  • Supports active directory groups
  • eDiscovery (find any file across org)
  • Unlimited file recovery

Zoho Connect

  • Inclusive of All Pro Features

What integrations are available for Zoho Mail?

  • Zoho CRM
  • CRMBox

Zoho Mail average rating:

Average score
5/5 (8 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jana

PROS: The best part about Zoho Mail is I can have my own domain and the service is free. Most of the other players in this market charge high amounts for this type of service. So, Zoho Mail stands out as a unique player in this category. It offers all the basic features as an email provider and does not charge extra for additional features. To sum up, it is a great all-in-one email system.

CONS: The vendor could make email delivery faster in Apple Mail native app. I could fiddle with the settings to make this happen. Plus, there could be better integration with other Zoho products like Zopim which is their live chat solution.

Reviewed 5 months ago

Read full review >

The least favorable review

Chad

PROS: Zoho Mail is an ideal system if you use other Zoho products. It integrates smoothly with their CRM which is a big bonus. It offers all the essential features of a good email program such as templates, attachments, and folder layout. Enterprises can use the chat feature and the app is ideal for remote teams as it is cloud-based.

CONS: The email interface is a bit hard to learn in the beginning. It is not similar to Gmail which may have caused the confusion. But Zoho Mail uses sound logic which makes it functional. Our remote team members did not have their time zone settings right which means they could not receive emails in the proper sent/received order. Only the system admin could resolve this issue which seems old-fashioned to me.

Reviewed 1 year ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Top rate email interface

Read full review >
Nick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: 1-10 Employees Industry: Unavailable

PROS: For me the highlight is the multiple tabs feature that enables you to compose multiple emails by just moving through the tabs. This is a much better option to Outlook 2013 where you need to click through multiple windows. Zoho Mail makes it easy to compose effective business emails by searching for info in email groups to include in your email and allows you keep everything organized tidily in tabs. Your assistant can read previous emails and keep multiple tabs for reference instead of juggling multiple windows like in Outlook.

CONS: The downside to the multiple tabs feature is you may open too many tabs and get overwhelmed if you try to do too much. I am also worried that when Zoho Mail launches their new interface they may not allow you to use the old one.

What do you think about this review? Great Poor

The service is simple to use

Read full review >
Shelley
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Zoho Mail is easy to use. You can create multiple users and provide ample inbox space for each user. You can use the stats feature to track how these users utilize the inbox. Using Zoho Mail is an enjoyable experience. It is easy to set up Zoho email account on Android phones. If you can’t understand something, you can refer to the comprehensive FAQ section for self-help.

CONS: You cannot send the same email to more than 100 users simultaneously and there is a cap of 1000 emails per day. So, Zoho Mail may not be ideal for you if you wish to send large volumes of email to your subscribers.

What do you think about this review? Great Poor

All-in-one email package

Read full review >
Jana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: 11-50 Employees Industry: Entertainment

PROS: The best part about Zoho Mail is I can have my own domain and the service is free. Most of the other players in this market charge high amounts for this type of service. So, Zoho Mail stands out as a unique player in this category. It offers all the basic features as an email provider and does not charge extra for additional features. To sum up, it is a great all-in-one email system.

CONS: The vendor could make email delivery faster in Apple Mail native app. I could fiddle with the settings to make this happen. Plus, there could be better integration with other Zoho products like Zopim which is their live chat solution.

What do you think about this review? Great Poor

Better looking than Gmail

Read full review >
Chad
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2018 Company Size: 11-50 Employees Industry: Capital Markets

PROS: Zoho Mail is an ideal system if you use other Zoho products. It integrates smoothly with their CRM which is a big bonus. It offers all the essential features of a good email program such as templates, attachments, and folder layout. Enterprises can use the chat feature and the app is ideal for remote teams as it is cloud-based.

CONS: The email interface is a bit hard to learn in the beginning. It is not similar to Gmail which may have caused the confusion. But Zoho Mail uses sound logic which makes it functional. Our remote team members did not have their time zone settings right which means they could not receive emails in the proper sent/received order. Only the system admin could resolve this issue which seems old-fashioned to me.

What do you think about this review? Great Poor

Excellent free email service

Read full review >
Violet
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: Zoho Mail is free for smaller teams of up to 10 addresses, and the solution makes it easy to organize and track incoming and outgoing emails. Their pricing packages are affordable too. The system is easy to use and it is a joy to utilize the platform.

CONS: The interface is slow and pales in comparison with competitor products. The website could be made more attractive. Zoho Mail does not work well with some other services I use, but apart from these minor glitches the software is worth using.

What do you think about this review? Great Poor

Ideal application for company email

Read full review >
John
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: Zoho Mail offers great quality at an affordable price. It is an ideal service for startups and small businesses. The system is easy to set up and you get your own email domain for free. Since the company domain property gets verified, your emails will not be treated as spam. You can also integrate your Zoho email into your preferred email client.

CONS: Some of the setup/admin pages are difficult to set up because of the old interface. To be fair, the vendor is striving to modernize these pages. Since the price is so affordable you cannot complain too much about trivial aspects.

What do you think about this review? Great Poor

Good features for enterprise users

Read full review >
Brenda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.03.2018 Company Size: More than 100 Employees Industry: Semiconductors

PROS: Zoho Mail offers great features for enterprise users. It is more powerful than Gmail for corporate users as it offers many new features. You can view all the attachments in your email which is a good benefit. The free version is ad-free and allows up to 25 users which is excellent for a free package.

CONS: The number of features seem a bit crowded making the system less user-friendly. As mentioned earlier, Zoho Mail is targeted at enterprise users. The premium pricing packages are worth the investment. However, the free version does not compare well with the established players in the email services category.

What do you think about this review? Great Poor

Great app for business email

Read full review >
Lowell
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.02.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Zoho Mail is a cost-effective solution that allows small businesses to use email with their domain name. The platform is easy to set up and use. You can forward your Zoho Mail to your existing email account and also use the “send as feature” with other email services like Hotmail and Gmail.

CONS: The vendor can improve integration with other business systems apart from webinar software, CRM, etc. as we don’t subscribe to Zoho CRM.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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