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Plum Voice Hosted IVR Review

Plum Voice Hosted IVR
Our score: 7.4 User satisfaction: N/A

What is Plum Voice Hosted IVR?

Plum Voice Hosted IVR is an Interactive Voice Response (IVR) software for medium to large enterprises. It’s a robust cloud-based solution that equips companies with the tools they need to control all customer touch points with automated communications. It streamlines the most frequent customer interactions and enables businesses to control customer-facing communications over the phone while eliminating the complexity of managing the multifaceted telephony infrastructure.

The application empowers organizations to effortlessly tailor call routing, interactive voice response, and messaging application to deliver personalized caller experience, drive more revenue, and increase operational efficiency.  It provides powerful features which include: call routing, IVR capabilities, messaging, IVR analytics tools, feedback collection, payment processing capabilities, and code development.

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Overview of Plum Voice Hosted IVR Benefits

Plum Voice Hosted IVR provides features that power a spectrum of voice applications to optimize customer experience. It eliminates the need for complex telephony infrastructure and accord businesses the freedom they need to automate processes. The solution gives you full control over the self-service strategy with the flexibility to rationalize the most critical customer interactions.  It also features both HIPAA and PCI DSS level 1 compliance which means it’s securely optimized to handle delicate medical and financial information.

The software gives you two unique ways (Plum Fuse and Plum DEV) to deploy and design your voice applications. The Plum Fuse module enables you to deploy options, manage code development, and automate call flows. It provides an intuitive, drag and drop call-flow editor that support speedy implementation and design thereby saving time. On the other hand, Plum DEV delivers the flexibility and power of VoiceXML. This module allows you to design voice applications that handle repetitive customer queries. It supports a wide range of voice tools such as voice biometrics, automatic speech recognition, and text to speech which boost caller experience.

Plum Voice Hosted IVR has a robust call analytics tool called the Voice trends. This tool embeds directly into Plum Fuse and Plum DEV modules. When integrated into the modules it enables you to track application performance and usage. It also provides access to granular reporting capabilities and A/B test scripts.

The solution is built with security in mind. The entire application and data are protected from digital, social, and physical intrusions. Additionally, every component in your voice infrastructure is securely backed up. The stability and maturity of the platform result in continuous service and enable the system to execute with one hundred percent uptime guarantee.

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Overview of Plum Voice Hosted IVR Features

  • Call routing, IVR capabilities
  • Messaging
  • IVR analytics tools
  • Feedback collection
  • Payment processing capabilities
  • Code development.

Plum Voice Hosted IVR Position In Our Categories

Since businesses have unique business-related needs, it is wise they avoid subscribing to a one-size-fits-all, ”best” software product. Just the same, it would be difficult to try to find such an app even among recognizable software products. The better step to undertake is to set down the varied main factors which require inspection including critical features, budget, technical skill capability of the users, company size, etc. Thereafter, you must follow through the research through and through. Go over some of these Plum Voice Hosted IVR evaluations and check out the other software products in your list more closely. Such all-encompassing research ensures you weed out ill-fitting apps and select the system that includes all the aspects your business requires.

Position of Plum Voice Hosted IVR in our main categories:

TOP 500

Plum Voice Hosted IVR is one of the top 500 Communications Software products

If you are considering Plum Voice Hosted IVR it could also be a good idea to investigate other subcategories of Best Communications Software gathered in our database of B2B software reviews.

Each business has its own characteristics, and can need a particular type of Best Communications Software solution that will be fit for their company size, type of customers and staff and even specific industry they support. We advise you don't count on getting an ideal solution that is going to be suitable for every company no matter what their background is. It may be a good idea to read a few Plum Voice Hosted IVR Best Communications Software reviews first and even then you should pay attention to what the software is intended to do for your company and your employees. Do you need an easy and straightforward service with only basic functions? Will you actually use the advanced functionalities required by pros and big enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid app that will fit your budget.

How Much Does Plum Voice Hosted IVR Cost?

Plum Voice Hosted IVR Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Plum Voice Hosted IVR pricing details?

Plum Voice Hosted IVR Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Plum Voice for an enterprise pricing quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you choose to buy a Communications Software it’s important not only to learn how professionals evaluate it in their reviews, but also to discover if the real clients and businesses that purchased it are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Plum Voice Hosted IVR reviews across a vast range of social media sites. The data is then presented in an easy to understand way indicating how many people had positive and negative experience with Plum Voice Hosted IVR. With that information available you will be ready to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Plum Voice Hosted IVR?

No information available

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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