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Plum Voice Hosted IVR Review
What is Plum Voice Hosted IVR?
Plum Voice Hosted IVR is an Interactive Voice Response (IVR) software for medium to large enterprises. It’s a robust cloud-based solution that equips companies with the tools they need to control all customer touch points with automated communications. It streamlines the most frequent customer interactions and enables businesses to control customer-facing communications over the phone while eliminating the complexity of managing the multifaceted telephony infrastructure.
The application empowers organizations to effortlessly tailor call routing, interactive voice response, and messaging application to deliver personalized caller experience, drive more revenue, and increase operational efficiency. It provides powerful features which include: call routing, IVR capabilities, messaging, IVR analytics tools, feedback collection, payment processing capabilities, and code development.
Show MoreOverview of Plum Voice Hosted IVR Benefits
Plum Voice Hosted IVR provides features that power a spectrum of voice applications to optimize customer experience. It eliminates the need for complex telephony infrastructure and accord businesses the freedom they need to automate processes. The solution gives you full control over the self-service strategy with the flexibility to rationalize the most critical customer interactions. It also features both HIPAA and PCI DSS level 1 compliance which means it’s securely optimized to handle delicate medical and financial information.
The software gives you two unique ways (Plum Fuse and Plum DEV) to deploy and design your voice applications. The Plum Fuse module enables you to deploy options, manage code development, and automate call flows. It provides an intuitive, drag and drop call-flow editor that support speedy implementation and design thereby saving time. On the other hand, Plum DEV delivers the flexibility and power of VoiceXML. This module allows you to design voice applications that handle repetitive customer queries. It supports a wide range of voice tools such as voice biometrics, automatic speech recognition, and text to speech which boost caller experience.
Plum Voice Hosted IVR has a robust call analytics tool called the Voice trends. This tool embeds directly into Plum Fuse and Plum DEV modules. When integrated into the modules it enables you to track application performance and usage. It also provides access to granular reporting capabilities and A/B test scripts.
The solution is built with security in mind. The entire application and data are protected from digital, social, and physical intrusions. Additionally, every component in your voice infrastructure is securely backed up. The stability and maturity of the platform result in continuous service and enable the system to execute with one hundred percent uptime guarantee.
Show MoreOverview of Plum Voice Hosted IVR Features
- Call routing, IVR capabilities
- Messaging
- IVR analytics tools
- Feedback collection
- Payment processing capabilities
- Code development.
Plum Voice Hosted IVR Position In Our Categories
Bearing in mind businesses have distinct business wants, it is only practical they steer clear of getting a one-size-fits-all, ideal business program. Just the same, it would be futile to try to discover such application even among sought-after software systems. The right step to undertake can be to list the different key aspects that merit analysis including important features, price plans, technical skill aptitude of staff members, business size, etc. Thereafter, you should do your product research systematically. Browse over these Plum Voice Hosted IVR evaluations and look over the other software products in your shortlist more closely. Such all-encompassing product investigation guarantees you circumvent unsuitable software solutions and subscribe to the one which includes all the benefits your business requires.
Position of Plum Voice Hosted IVR in our main categories:
TOP
500
Plum Voice Hosted IVR is one of the top 500 Communications Software products
If you are interested in Plum Voice Hosted IVR it could also be sensible to investigate other subcategories of Communications Software listed in our base of B2B software reviews.
Companies have different wants and requirements and no software application can be just right in such a scenario. It is futile to try to find an ideal out-of-the-box software system that meets all your business needs. The intelligent thing to do would be to customize the solution for your unique requirements, employee skill levels, budget, and other elements. For these reasons, do not hurry and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your homework, investigate each short-listed application in detail, read a few Plum Voice Hosted IVR Communications Software reviews, call the maker for explanations, and finally settle for the application that presents what you need.
How Much Does Plum Voice Hosted IVR Cost?
Plum Voice Hosted IVR Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Plum Voice Hosted IVR pricing details?
Plum Voice Hosted IVR Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Plum Voice for an enterprise pricing quote.
User Satisfaction
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We realize that when you make a decision to get a Communications Software it’s important not only to learn how experts score it in their reviews, but also to find out if the actual clients and enterprises that purchased these solutions are genuinely happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Plum Voice Hosted IVR reviews across a wide range of social media sites. The data is then displayed in an easy to digest format showing how many customers had positive and negative experience with Plum Voice Hosted IVR. With that information available you will be prepared to make an informed purchasing decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Plum Voice Hosted IVR?
No information available
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