Plum Voice Hosted IVR is an Interactive Voice Response (IVR) software for medium to large enterprises. It’s a robust cloud-based solution that equips companies with the tools they need to control all customer touch points with automated communications. It streamlines the most frequent customer interactions and enables businesses to control customer-facing communications over the phone while eliminating the complexity of managing the multifaceted telephony infrastructure.
The application empowers organizations to effortlessly tailor call routing, interactive voice response, and messaging application to deliver personalized caller experience, drive more revenue, and increase operational efficiency. It provides powerful features which include: call routing, IVR capabilities, messaging, IVR analytics tools, feedback collection, payment processing capabilities, and code development.
Plum Voice Hosted IVR provides features that power a spectrum of voice applications to optimize customer experience. It eliminates the need for complex telephony infrastructure and accord businesses the freedom they need to automate processes. The solution gives you full control over the self-service strategy with the flexibility to rationalize the most critical customer interactions. It also features both HIPAA and PCI DSS level 1 compliance which means it’s securely optimized to handle delicate medical and financial information.
The software gives you two unique ways (Plum Fuse and Plum DEV) to deploy and design your voice applications. The Plum Fuse module enables you to deploy options, manage code development, and automate call flows. It provides an intuitive, drag and drop call-flow editor that support speedy implementation and design thereby saving time. On the other hand, Plum DEV delivers the flexibility and power of VoiceXML. This module allows you to design voice applications that handle repetitive customer queries. It supports a wide range of voice tools such as voice biometrics, automatic speech recognition, and text to speech which boost caller experience.
Plum Voice Hosted IVR has a robust call analytics tool called the Voice trends. This tool embeds directly into Plum Fuse and Plum DEV modules. When integrated into the modules it enables you to track application performance and usage. It also provides access to granular reporting capabilities and A/B test scripts.
The solution is built with security in mind. The entire application and data are protected from digital, social, and physical intrusions. Additionally, every component in your voice infrastructure is securely backed up. The stability and maturity of the platform result in continuous service and enable the system to execute with one hundred percent uptime guarantee.
Position of Plum Voice Hosted IVR in our main categories:
Plum Voice Hosted IVR is one of the 200
If you are considering Plum Voice Hosted IVR it could also be beneficial to check out other subcategories of Best Communications Software listed in our database of SaaS software reviews.VoIP Software, Web Conferencing Software, Instant Messaging Software
There are trendy and widely used systems in each software category. But are they essentially the best fit for your enterprise’s special needs? A trendy software product may have thousands of customers, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few Plum Voice Hosted IVR reviews and mull over the aspects that you wish to have in the software such as the price, main tools, available integrations etc. Then, select a few systems that fit your wants. Try out the free trials of these platforms, read online opinions, get information from the vendor, and do your research meticulously. This in-depth groundwork is sure to assist you choose the best software application for your organization’s specific requirements.
Contact Plum Voice for an enterprise pricing quote.
We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Plum Voice Hosted IVR reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Plum Voice Hosted IVR. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
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