Plum Voice Hosted IVR Review

Plum Voice Hosted IVR
Our score: 7.4 User satisfaction: N/A

What is Plum Voice Hosted IVR?

Plum Voice Hosted IVR is an Interactive Voice Response (IVR) software for medium to large enterprises. It’s a robust cloud-based solution that equips companies with the tools they need to control all customer touch points with automated communications. It streamlines the most frequent customer interactions and enables businesses to control customer-facing communications over the phone while eliminating the complexity of managing the multifaceted telephony infrastructure.

The application empowers organizations to effortlessly tailor call routing, interactive voice response, and messaging application to deliver personalized caller experience, drive more revenue, and increase operational efficiency.  It provides powerful features which include: call routing, IVR capabilities, messaging, IVR analytics tools, feedback collection, payment processing capabilities, and code development.

Overview of Plum Voice Hosted IVR Benefits

Plum Voice Hosted IVR provides features that power a spectrum of voice applications to optimize customer experience. It eliminates the need for complex telephony infrastructure and accord businesses the freedom they need to automate processes. The solution gives you full control over the self-service strategy with the flexibility to rationalize the most critical customer interactions.  It also features both HIPAA and PCI DSS level 1 compliance which means it’s securely optimized to handle delicate medical and financial information.

The software gives you two unique ways (Plum Fuse and Plum DEV) to deploy and design your voice applications. The Plum Fuse module enables you to deploy options, manage code development, and automate call flows. It provides an intuitive, drag and drop call-flow editor that support speedy implementation and design thereby saving time. On the other hand, Plum DEV delivers the flexibility and power of VoiceXML. This module allows you to design voice applications that handle repetitive customer queries. It supports a wide range of voice tools such as voice biometrics, automatic speech recognition, and text to speech which boost caller experience.

Plum Voice Hosted IVR has a robust call analytics tool called the Voice trends. This tool embeds directly into Plum Fuse and Plum DEV modules. When integrated into the modules it enables you to track application performance and usage. It also provides access to granular reporting capabilities and A/B test scripts.

The solution is built with security in mind. The entire application and data are protected from digital, social, and physical intrusions. Additionally, every component in your voice infrastructure is securely backed up. The stability and maturity of the platform result in continuous service and enable the system to execute with one hundred percent uptime guarantee.

Overview of Plum Voice Hosted IVR Features

  • Call routing, IVR capabilities
  • Messaging
  • IVR analytics tools
  • Feedback collection
  • Payment processing capabilities
  • Code development.

Plum Voice Hosted IVR Position In Our Categories

Because companies have distinctive business wants, it is only logical that they avoid seeking a one-size-fits-all, ”best” system. Having said that, it is almost impossible to pinpoint such an app even among branded software solutions. The best step to do would be to write the several chief aspects that require consideration including major features, pricing, technical skill levels of the users, business size, etc. Thereafter, you should double down on the product research thoroughly. Browse through some Plum Voice Hosted IVR reviews and explore each of the software programs in your shortlist more closely. Such all-encompassing research ensures you stay away from mismatched apps and subscribe to the one which includes all the features you require company requires.

Position of Plum Voice Hosted IVR in our main categories:

TOP 200

Plum Voice Hosted IVR is one of the top 200 Communications Software products

If you are interested in Plum Voice Hosted IVR it may also be a good idea to analyze other subcategories of Communications Software collected in our base of B2B software reviews.

Every company has different requirements and needs a software that can be personalized for their size, type of employees and buyers, and the specific industry they are in. For these reasons, no software can offer perfect features out-of-the-box. When you search a software system, first be sure what you want it for. Read some Plum Voice Hosted IVR Communications Software reviews and ask yourself do you want basic tools or do you need sophisticated features? Are there any industry-specific tools that you are searching for? Get the answers to these queries to assist your search. There are plenty of elements that you need to reflect on and these include your finances, specific business requirements, your company size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the platform that offers all that you require to enhance your organization efficiency and productivity.

How Much Does Plum Voice Hosted IVR Cost?

Plum Voice Hosted IVR Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Plum Voice for an enterprise pricing quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Plum Voice Hosted IVR reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Plum Voice Hosted IVR. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Plum Voice Hosted IVR pricing details?

Plum Voice Hosted IVR Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Plum Voice for an enterprise pricing quote.

What integrations are available for Plum Voice Hosted IVR?

No information available


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Reviewed By Louie Andre
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