Spiraldesk Review
What is Spiraldesk?
Spiraldesk is a multi-entity helpdesk solution that isolates customers for each product or brand. It enables companies to create multiple portals to serve different kinds of customers. The solution even enables you to monitor customer service workflows across each brand so you can ensure their quality.
Moreover, to ease the processing of tickets, Spiraldesk has ticket filters and ticket tagging capabilities. With these, you can easily access support requests that need immediate attention or those that fall under particular categories.
Lastly, you can try Spiraldesk free for you to get a feel of how it works and what it can bring to the table. Once you are ready, you can choose from any of its three paid plans. If you have limited needs, you can subscribe to its free package.
Show MoreOverview of Spiraldesk Benefits
Brand-Level Helpdesks
Companies managing multiple brands may have numerous ticket coming in daily from customers who use different products or patronize varying brands. To ease the burden on your support team and to facilitate faster ticket processing, Spiraldesk has multi-entity support. This way, you can funnel tickets for particular products or brands to the right portal. As such, the right representatives can attend to customers’ needs properly.
Advanced Service Agreements
If you have multiple levels of service, you may have different support agreements for each tier as well. Spiraldesk assists you in ensuring that your agents adhere to them by letting you connect and configure related workflows. The process can also be automated so that you can focus on ticket resolution instead.
Automatic Ticket Tagging
Each time a new support ticket comes in, Spiraldesk automatically tags it appropriately. This results in better filtering and faster access. This also assists you in abiding with SLAs and in the continuity of associated work processes.
Notification Management
Spiraldesk lets you create custom notifications, which you can serve to customers. With this functionality, you can show customers that you care about their issues and their complete resolution. The platform has thirteen events for these as well, which allow you to define notifications for your brands to help you better manage alerts.
Rapid Implementation
With Spiraldesk, you do not have to wait long to begin communicating with customers. It only takes five minutes to complete setting up the platform—after which, you can attend to your customers’ needs immediately.
Show MoreOverview of Spiraldesk Features
- Multiple Support Channels
- Multiple Brands or Products
- Ticket Management
- Customer Feedback
- Knowledge Base Analytics
- Automated Workflow
- Ticket Tagging
- Helpdesk Reports
- Collaboration
- Third-Party Integration
What Problems Will Spiraldesk Solve?
Multiple Locations
With Spiraldesk, companies in different locations can handle tickets coming in from multiple places. Since it can consolidate tickets and distribute them to the right brand or department, there is no need to have multiple helpdesk systems. Thus, organizations can cut costs.
Multiple Businesses
Organizations that have numerous businesses no longer have to work with different help desk systems to manage tickets for their different brands. Instead, they can use Spiraldesk to manage support and provide assistance promptly.
Managed Services
Spiraldesk centralizes notifications for managed services providers. This way, they can alert customers regarding their tickets as soon as there are new developments. Even if such tickets are coming in from third-party platforms, the solution can still handle their notifications.
Awards & Quality Certificates
Spiraldesk Position In Our Categories
Bearing in mind companies have special business-related wants, it is prudent they abstain from getting a one-size-fits-all, ideal business application. Nevertheless, it would be hard to try to chance on such an app even among well-known software products. The efficient step to undertake is to narrow down the several main functions which require inspection including essential features, budget, skill competence of staff members, business size, etc. After which, you should perform the product research to a full extent. Read some Spiraldesk analyses and scrutinize each of the software products in your shortlist in detail. Such well-rounded product research ensure you stay away from mismatched software products and select the one that offers all the function your business requires to realize efficiency.
Position of Spiraldesk in our main categories:
TOP
200
Spiraldesk is one of the top 200 CRM Software products
Organizations have diverse needs and requirements and no software platform can be ideal in such a scenario. It is useless to try to find an ideal off-the-shelf software product that meets all your business needs. The intelligent thing to do would be to customize the solution for your unique needs, worker skill levels, finances, and other factors. For these reasons, do not hasten and invest in well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your groundwork, investigate each short-listed application in detail, read a few Spiraldesk Customer Service Software reviews, call the vendor for clarifications, and finally settle for the product that provides what you want.
How Much Does Spiraldesk Cost?
Spiraldesk Pricing Plans:
Free Trial
Lite
Free
Curl
$12/agent/month
Radial
$20/agent/month
Elegant
$30/agent/month
What are Spiraldesk pricing details?
Spiraldesk Pricing Plans:
Free Trial
Lite
Free
Curl
$12/agent/month
Radial
$20/agent/month
Elegant
$30/agent/month
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
- 1 Agent
- 1 Brand
- 1 Department
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
- All Lite Features
- 3 Brands
- 10 Departments
- Social Media Integrations
- Workflow Automation
- Multiple Products or Brands
- Ticket Tracking & Time Monitoring
- Email Whitelists & Blacklists
- IP Whitelists & Blacklists
- Automatic Ticket Tagging
- Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
- All Curl Features
- 10 Brands
- 25 Departments
- White-labeled Portals
- Unlimited Ticket Filters
- SSL Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
- All Radial Features
- Unlimited Brands
- Unlimited Departments
- SSL Certificates for 5 Portals
- Unlimited Temporary Agents
- Emails to Notes
- Customer Isolation
- Unlimited Agent Roles
- Customer-facing Mobile App
- Custom Ticket Fields
- Unlimited Ticket Subscribers
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a Customer Service Software it’s vital not only to find out how professionals rank it in their reviews, but also to discover if the actual people and businesses that purchased these solutions are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Spiraldesk reviews across a vast range of social media sites. The data is then displayed in an easy to understand format revealing how many clients had positive and negative experience with Spiraldesk. With that information available you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Hindi
Pricing Model
- Free
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spiraldesk?
Spiraldesk integrates with prominent services and solutions such as the following:
- Zoho
- Slack
- Amazon S3 Bucket
- Twilio
- Google SSO
- G Suite
- to
- LiveChat
- WHMCS
Spiraldesk can also synchronize with more applications via its REST API.
Spiraldesk User Reviews
Spiraldesk average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Nice option for managing user requests.
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 31.01.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: A nice tool that has a user-friendly graphical interface and is easy to navigate and use. Plenty of features to please most users. Features are distributed in such a way to access most important functions. Spiral Desk licensing part is cost effective compared to other competitive products.
CONS: Expecting a more user-friendly Mobile Application for ticket management.
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Spiraldesk user reviews
Nice option for managing user requests.
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 31.01.2021
Company Size: More than 100 Employees
Industry: N/A
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