DataKnowl Review
What is DataKnowl?
DataKnowl is a cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows. The software incorporates human-based support features and capabilities (DataKnowl Contact) with intelligent self-service that is driven by powerful artificial intelligence (V-Agent and V-Voice).
DataKnowl Contact provides businesses with a platform that centralizes their interaction and communication with their customers, enabling them to deliver customer support through all known channels (Web, SMS, email, social media, etc.).
With the power of AI, DataKnowl delivers top quality assistance to the customer. The V-Voice platform provides users with an intelligent conversational agent feature that is capable of handling voice calls and handle customer issues like a live agent can. WIth V-Agents, customer support is always available 24/7, seven days a week. These chatbots ensure that all customer chat queries are answered and addressed, helping companies achieve and maintain customer satisfaction when it comes to giving them customer support.
Show MoreOverview of DataKnowl Benefits
DataKnowl combines human capabilities and artificial intelligence to further improve and optimize the quality and delivery of customer service on all channels. The software support omnichannel delivery, enabling you to provide customer service through platforms and channels your clients prefer – phone, SMS, web, mobile, and social media – making it really convenient for them to get the support they deserve and easy for you to quickly adapt to your customers’ needs.
With DataKnowl, all services, information, tickets, and other interactions are centralized in a single location. This simplifies the management of all your customer service information and speeds up access to a single version of the truth. Your agents can easily obtain updated, single version of information, which greatly helps them in providing the fastest, most appropriate response to their customers’ issues and concerns as well as collaborating with other agents.
There are times when the volume of incoming calls is just too great. With DataKnowl’s AI-powered V-Voice and V-Agent functionality, you have AI conversational agents and chatbots that shares overwhelming load on your support channels by handling simple problems and only forwarding calls to operators when necessary. This helps reduce customers’ waiting time and shorten cues, which then leads to customers feeling appreciated and valued.
With DataKnowl, your customer support operations are running 24/7. And since it is powered by AI, your customers are effectively addressed and their issues resolved even when there are less human agents. This greatly improves satisfaction among your customers while you effectively bring down all customer support-related expenses.
Show MoreOverview of DataKnowl Features
- Contact Center
- Support Ticket System
- Live Support Chat
- Customer Portal
- Knowledge Base
- Voice
- Web
- SMS
- Social
- IP Messaging
- Video Chat Platforms
What Problems Will DataKnowl Solve?
For instance, in waste management and public utilities, companies providing the service have to deal with millions of end-users. To achieve this, they need to buy a lot of software to track requests from multiple channels, including e-mail and phone, but also social media.
Today, they need to buy a contact center software, a support ticket system, an email platform and so on and spend money on consulting service to keep all integrated, often with bad results, for example on the reporting side.
Also, as 80% of requests are low-value, this approach is very expensive. Self-service solutions can help reduce costs, and filtering complex requests to be routed to agents while providing answers to low-value requests in self-service. This is very complex to deploy, manage and at the end, to integrate with human agent software ecosystem.
This is why DataKnowl platform is born and growing because it provides one platform that provides both human tools, and AI-powered self-service.
Awards & Quality Certificates
DataKnowl Position In Our Categories
Because businesses have distinct business-related demands, it is only wise that they abstain from going for an all-encompassing, ”best” software. Needless to say, it is hard to try to come across such application even among sought-after software systems. The best step to undertake should be to shortlist the various important aspects that need deliberation such as critical features, price plans, technical skill aptitude of the employees, company size, etc. Next, you should double down on the product research comprehensively. Browse over some of these DataKnowl evaluations and look over the other software options in your list in detail. Such all-encompassing research ensures you circumvent mismatched apps and subscribe to the system that offers all the benefits your business requires.
Position of DataKnowl in our main categories:
TOP
500
DataKnowl is one of the top 500 CRM Software products
It's essential to keep in mind that almost no app in the Customer Service Software category is a perfect solution that can meet all the needs of various company types, sizes and industries. It may be a good idea to read a few DataKnowl Customer Service Software reviews first as certain solutions may dominate just in a really narrow set of applications or be created with a really specific industry in mind. Others might function with an idea of being easy and intuitive and therefore lack complex elements desired by more experienced users. You can also find apps that cater to a broad group of customers and give you a rich feature base, however that in most cases comes at a more significant cost of such a service. Ensure you're aware of your needs so that you buy a service that provides specifically the elements you look for.
How Much Does DataKnowl Cost?
DataKnowl Pricing Plans:
Free Trial
Starter
Free
Standard
$8/month
Advanced
$25/month
Enterprise
$49/month
Plus
$89/month
What are DataKnowl pricing details?
DataKnowl Pricing Plans:
Free Trial
Starter
Free
Standard
$8/month
Advanced
$25/month
Enterprise
$49/month
Plus
$89/month
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
- Up to 3 Agents
- Unlimited Channels
- Web Widget
- Unified Communication (100 minutes per month)
- CRM included (1 Workgroup, max 3,000 contacts)
- Ticket System included
- Telephony (Voice essential, max 1 phone number)
- Self-service, Email support
Standard – $8/month
- All Starter features
- Unlimited Agents
- Unified Communication (250 minutes per month)
- CRM included (1 Workgroup, max 10,000 contacts)
- Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
- All Standard features
- Unified Communication included (1,000 min/mo)
- CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
- All Advanced features
- Unified Communication included (2,000 min/mo)
- CRM included (3 Workgroups, max 100,000 contacts)
- Self-service, Email, Phone support
Plus – $89/month
- All Enterprise features
- Unified Communication included (unlimited min/mo)
- CRM included (10 Workgroups, unlimited contacts)
- Self-service, Email, Phone support
Other plans and pricing options are also available.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Customer Service Software it’s important not only to find out how professionals evaluate it in their reviews, but also to discover if the real clients and companies that purchased these solutions are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and DataKnowl reviews across a broad array of social media sites. The information is then featured in a simple to digest format showing how many people had positive and negative experience with DataKnowl. With that information at your disposal you should be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for DataKnowl?
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
DataKnowl
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular DataKnowl Alternatives
Top Competitors To DataKnowl By Price
Product name:
Price:
Trending Customer Service Software Reviews
DataKnowl Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?