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DataKnowl Review

DataKnowl
Our score: 8.0 User satisfaction: 100%

What is DataKnowl?

DataKnowl is a cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows. The software incorporates human-based support features and capabilities (DataKnowl Contact) with intelligent self-service that is driven by powerful artificial intelligence (V-Agent and V-Voice).

DataKnowl Contact provides businesses with a platform that centralizes their interaction and communication with their customers, enabling them to deliver customer support through all known channels (Web, SMS, email, social media, etc.).

With the power of AI, DataKnowl delivers top quality assistance to the customer. The V-Voice platform provides users with an intelligent conversational agent feature that is capable of handling voice calls and handle customer issues like a live agent can. WIth V-Agents, customer support is always available 24/7, seven days a week. These chatbots ensure that all customer chat queries are answered and addressed, helping companies achieve and maintain customer satisfaction when it comes to giving them customer support.

Overview of DataKnowl Benefits

DataKnowl combines human capabilities and artificial intelligence to further improve and optimize the quality and delivery of customer service on all channels. The software support omnichannel delivery, enabling you to provide customer service through platforms and channels your clients prefer – phone, SMS, web, mobile, and social media – making it really convenient for them to get the support they deserve and easy for you to quickly adapt to your customers’ needs.

With DataKnowl, all services, information, tickets, and other interactions are centralized in a single location. This simplifies the management of all your customer service information and speeds up access to a single version of the truth. Your agents can easily obtain updated, single version of information, which greatly helps them in providing the fastest, most appropriate response to their customers’ issues and concerns as well as collaborating with other agents.

There are times when the volume of incoming calls is just too great. With DataKnowl’s AI-powered V-Voice and V-Agent functionality, you have AI conversational agents and chatbots that shares overwhelming load on your support channels by handling simple problems and only forwarding calls to operators when necessary. This helps reduce customers’ waiting time and shorten cues, which then leads to customers feeling appreciated and valued.

With DataKnowl, your customer support operations are running 24/7. And since it is powered by AI, your customers are effectively addressed and their issues resolved even when there are less human agents. This greatly improves satisfaction among your customers while you effectively bring down all customer support-related expenses.

Overview of DataKnowl Features

  • Contact Center
  • Support Ticket System
  • Live Support Chat
  • Customer Portal
  • Knowledge Base
  • Voice
  • Web
  • Email
  • SMS
  • Social
  • IP Messaging
  • Video Chat Platforms

What Problems Will DataKnowl Solve?

For instance, in waste management and public utilities, companies providing the service have to deal with millions of end-users.  To achieve this, they need to buy a lot of software to track requests from multiple channels, including e-mail and phone, but also social media.

Today, they need to buy a contact center software, a support ticket system, an email platform and so on and spend money on consulting service to keep all integrated, often with bad results, for example on the reporting side.

Also, as 80% of requests are low-value, this approach is very expensive. Self-service solutions can help reduce costs, and filtering complex requests to be routed to agents while providing answers to low-value requests in self-service. This is very complex to deploy, manage and at the end, to integrate with human agent software ecosystem.

This is why DataKnowl platform is born and growing because it provides one platform that provides both human tools, and AI-powered self-service.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

DataKnowl Position In Our Categories

Because companies have distinct business demands, it is practical that they abstain from deciding on an all-encompassing, ideal business application. Still, it would be difficult to stumble on such application even among recognizable software systems. The correct thing to do can be to note down the different chief functions that entail deliberation such as crucial features, budget, technical skill competence of staff, business size, etc. The second step is, you should conduct the product research to a full extent. Have a look at these DataKnowl evaluations and scrutinize each of the software products in your list in detail. Such all-encompassing research ascertain you stay away from mismatched apps and select the one that has all the tools you require company requires in growing the business.

Position of DataKnowl in our main categories:

TOP 500

DataKnowl is one of the top 500 CRM Software products

DataKnowl is also listed in the following subcategories:

Each company has different needs and requires an application that can be customized for their size, kind of staff members and clients, and the specific industry they are in. For these reasons, no system can offer perfect tools out-of-the-box. When you try to find a software product, first be sure what you need it for. Read some DataKnowl Customer Service Software reviews and ask yourself do you desire basic functionality or do you need sophisticated functionality? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to help your search. There are lots of elements that you need to reflect on and these include your finances, specific business needs, your company size, integration needs etc. Take your time, check out a few free trials, and finally choose the platform that offers all that you want to improve your company efficiency and productivity.

How Much Does DataKnowl Cost?

DataKnowl Pricing Plans:

Free Trial

Starter

Free

Standard

$8/month

Advanced

$25/month

Enterprise

$49/month

Plus

$89/month

DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.

Starter – Free

  • Up to 3 Agents
  • Unlimited Channels
  • Web Widget
  • Unified Communication (100 minutes per month)
  • CRM included (1 Workgroup, max 3,000 contacts)
  • Ticket System included
  • Telephony (Voice essential, max 1 phone number)
  • Self-service, Email support

Standard – $8/month

  • All Starter features
  • Unlimited Agents
  • Unified Communication (250 minutes per month)
  • CRM included (1 Workgroup, max 10,000 contacts)
  • Telephony (Voice essential, max 3 phone numbers)

Advanced – $25/month

  • All Standard features
  • Unified Communication included (1,000 min/mo)
  • CRM included (1 Workgroup, max 50,000 contacts)

Enterprise – $49/month

  • All Advanced features
  • Unified Communication included (2,000 min/mo)
  • CRM included (3 Workgroups, max 100,000 contacts)
  • Self-service, Email, Phone support

Plus – $89/month

  • All Enterprise features
  • Unified Communication included (unlimited min/mo)
  • CRM included (10 Workgroups, unlimited contacts)
  • Self-service, Email, Phone support

Other plans and pricing options are also available.

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DataKnowl reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with DataKnowl. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are DataKnowl pricing details?

DataKnowl Pricing Plans:

Free Trial

Starter

Free

Standard

$8/month

Advanced

$25/month

Enterprise

$49/month

Plus

$89/month

DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.

Starter – Free

  • Up to 3 Agents
  • Unlimited Channels
  • Web Widget
  • Unified Communication (100 minutes per month)
  • CRM included (1 Workgroup, max 3,000 contacts)
  • Ticket System included
  • Telephony (Voice essential, max 1 phone number)
  • Self-service, Email support

Standard – $8/month

  • All Starter features
  • Unlimited Agents
  • Unified Communication (250 minutes per month)
  • CRM included (1 Workgroup, max 10,000 contacts)
  • Telephony (Voice essential, max 3 phone numbers)

Advanced – $25/month

  • All Standard features
  • Unified Communication included (1,000 min/mo)
  • CRM included (1 Workgroup, max 50,000 contacts)

Enterprise – $49/month

  • All Advanced features
  • Unified Communication included (2,000 min/mo)
  • CRM included (3 Workgroups, max 100,000 contacts)
  • Self-service, Email, Phone support

Plus – $89/month

  • All Enterprise features
  • Unified Communication included (unlimited min/mo)
  • CRM included (10 Workgroups, unlimited contacts)
  • Self-service, Email, Phone support

Other plans and pricing options are also available.

What integrations are available for DataKnowl?

DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.

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Reviewed By Louie Andre
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