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SurveySparrow Review
What is SurveySparrow?
SurveySparrow is more than just a survey tool; it’s an omnichannel experience management platform that revolutionizes how feedback is gathered and utilized. Born from the simple yet profound realization that surveys often lack engagement, SurveySparrow was created to transform the traditional survey experience into something more conversational and intuitive. It guarantees up to 40% higher response rates than WhatsApp’s chat interface, making it a unique player in the field of feedback gathering.
At its core, SurveySparrow enables businesses to create and administer surveys that feel natural and engaging, encouraging authentic and honest responses from both employees and customers. This approach is critical in understanding the true sentiments of these key stakeholders. For employees, SurveySparrow’s Employee Pulse Surveys are instrumental in creating a work environment that fosters growth, collaboration, and improved productivity. For customers, the Customer Pulse Surveys delve into what drives their purchasing decisions, what aspects of a product or service may deter them, and what keeps them returning.
SurveySparrow has evolved from a mere feedback tool into a comprehensive platform that manages all aspects of customer and employee experience. It’s not just about collecting data; it’s about refining experiences and driving decisions that lead to tangible results. Whether for small teams or large enterprises, SurveySparrow equips organizations with the tools to refine every interaction and build a brand that resonates with their audience.
The platform’s ethos is built around six cultural pillars: doing the right thing, passion, being solution-driven, accountability, making it work better, and delivering wows. These principles guide SurveySparrow in its mission to not just conduct surveys but to create engagements, inspire performance, and achieve solutions that drive business growth and customer satisfaction.
In essence, SurveySparrow is a testament to the power of feedback when it’s gathered in a way that’s both engaging and insightful, turning surveys into a critical tool for business success in today’s competitive landscape.
Show MoreOverview of SurveySparrow Benefits
SurveySparrow stands out as an omnichannel experience management platform that transcends traditional survey tools. It’s designed to refine experiences and drive decisions, transforming the way businesses collect and utilize feedback. Here are some key benefits of using SurveySparrow:
- High Engagement Surveys: SurveySparrow turns surveys into interesting conversations by drawing inspiration from WhatsApp’s chat interface. This approach significantly increases response rates, with a promise of up to 40% more engagement compared to standard surveys. This means more insightful data for businesses to act upon.
- Omnichannel Experience Management: Beyond just surveys, SurveySparrow serves as a comprehensive platform for managing all aspects of customer and employee experiences. Whether it’s through feedback collection, performance analysis, or solution implementation, it ensures every interaction is refined and impactful.
- Empowering Workplaces: For businesses, understanding employee sentiment is crucial. SurveySparrow’s Employee Pulse Surveys help create a work environment that promotes growth, collaboration, and productivity. By gauging employee engagement and potential, it aids in reducing attrition and enhancing overall workplace satisfaction.
- Deep Customer Insights: On the customer front, SurveySparrow’s tools allow businesses to delve into customer preferences, satisfaction levels, and loyalty. It’s an effective means to identify product or service flaws, gather constructive feedback, and understand competitive positioning.
- Data-Driven Decision Making: With its robust analytics and reporting features, SurveySparrow turns feedback into actionable insights. This helps businesses make informed decisions, improve services, and ultimately drive growth.
- Cultural Pillars for Success: SurveySparrow is built around six cultural pillars: doing the right thing, passion, solution-drivenness, accountability, making it work better, and delivering wows. These principles not only guide the platform’s development but also ensure that it delivers exceptional value to its users.
- Versatile Application: Whether for small teams or large enterprises, SurveySparrow caters to a wide range of needs. Its versatility makes it suitable for various industries and applications, from customer feedback to employee engagement surveys.
Overview of SurveySparrow Features
- Email shares
- Unlimited questions per survey
- Advanced skip logic
- Display logic
- Classic and chat-like survey interfaces
- File upload capability
- Automatic save and resume for respondents
- Multi-lingual survey support
- Customizable survey redirect options
- Multiple ‘Thank You’ pages for varied responses
- Use of variables/hidden fields for personalized surveys
- Scoring system for quizzes and assessments
- Interactive quizzes and assessments
- Expressions/formula field for complex calculations
- 360-degree feedback collection
- NPS Workflows, Trends & Dashboards, Sentiment Analysis, and Word Cloud for comprehensive analysis
- Robust contact management
- Multi-channel survey distribution
- Custom design and white-labeling options
- Detailed response management
- Comprehensive reports and insights
- Password-protected surveys for security
- Omnichannel experience management
- Real-time analytics and reporting
- Integration with CRM and marketing tools
- Automated workflows for efficient survey management
- API access for custom integrations
What Problems Will SurveySparrow Solve?
A. Automate surveys at scheduled intervals
John, an HR manager, opts to imlement Employee pulse Surveys fortnightly, to gauge their engagement with the workplace. The surveys are short (10 questions each) and he wants to utilize the automation feature so that they will go out every two weeks without his intervention.
With SurveySparrow, he can do precisely that. The software’s recurring survey feature lets users automate the surveys to send to the respondents at scheduled intervals. Configure it once and watch the results flow in.
B. Display logic to set conditions
Jonathan is making a survey as part of his thesis on Water treatment. The question no.5 focuses on rainwater harvesting and the next five questions in this survey are relevant to the respondent only if they answered ‘Yes’ to the 5th question. If they answer ‘No’ to that particular question, a different set of questions should be asked.
Quite easy. With Display logic, you can pick to ask questions to respondents by tracking their response to previous questions. Display logic is used to filter questions based on various criteria such as Previous questions responses, Respondent, and Share. You can also set multiple conditions to skip questions using this feature.
C. Monthly billing & Refunding
Samantha is the Customer Director of an Apparel company. She is running a survey amongst her customers to measure their response to a new line of scarves. She plans to implement the survey among 5000 respondents but her current plan limits the number of respondents to 1000. Samantha is not keen on moving permanently o a higher plan just to avail the feature of unlimited respondents.
No worries. SurveySparrow permits monthly billing, a feature not offered by its competitors. Samantha needs to upgrade to a higher plan just for a month and if she desires to move down to her regular plan later, she can do so at any point without losing out by paying for a year. Moreover, SurveySparrow provides a pro-rated refund based on how much time is left on your current plan.
SurveySparrow Position In Our Categories
Keeping in mind businesses have unique business requirements, it is logical they avoid selecting an all-in-one, ideal system. Be that as it may, it is troublesome to try to discover such application even among widely used software products. The correct thing to do is to note down the varied major factors that call for a analysis including major features, packages, technical skill capability of staff members, business size, etc. Next, you should conduct your product research to a full extent. Browse through some SurveySparrow evaluations and check out the other applications in your shortlist in detail. Such detailed product research can make sure you steer clear of unfit apps and subscribe to the one which meets all the benefits your company requires for optimal results.
Position of SurveySparrow in our main categories:
TOP
50
SurveySparrow is one of the top 50 Customer Experience Management Software products
TOP
50
SurveySparrow is one of the 50 Survey Tools products
Every enterprise is different, and might call for a specific Survey Tools solution that will be adjusted to their business size, type of customers and employees and even particular niche they support. You should not count on finding a perfect app that will work for each company no matter what their history is. It may be a good idea to read a few SurveySparrow Survey Tools reviews first and even then you should remember what the solution is intended to do for your company and your employees. Do you need an easy and straightforward service with just basic functions? Will you really use the advanced functionalities required by pros and big enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a solid software that will fit your budget.
How Much Does SurveySparrow Cost?
SurveySparrow Pricing Plans:
Free Trial
Personalized Quote System
Contact vendor
What are SurveySparrow pricing details?
SurveySparrow Pricing Plans:
Free Trial
Personalized Quote System
Contact vendor
Pricing starts at $19/month for the basic plan. Pricing can also be customized based on your specific needs.
SurveySparrow’s Flexible and Customized Pricing Approach
SurveySparrow has evolved its pricing strategy to focus on flexibility and customization, catering to the unique needs of both small businesses and large enterprises. Instead of fixed pricing plans, they now offer a personalized quote system to ensure that each customer receives a pricing structure that aligns perfectly with their specific requirements and usage scale.
Personalized Quote System
- Customized Pricing: SurveySparrow invites potential customers to request a personalized quote, ensuring that the pricing aligns with their individual needs, scale of use, and specific features required.
- Tailored to Your Needs: Whether you’re a small business or a large enterprise, SurveySparrow’s team will work with you to understand your survey needs and usage patterns, providing a pricing plan that fits your scenario.
- Flexible Solutions: The focus is on offering scalable solutions, whether you need basic survey functionalities or advanced features for extensive data collection and analysis.
User Satisfaction
Positive Social Media Mentions
124
Negative Social Media Mentions
0
We realize that when you decide to purchase a Survey Tools it’s important not only to learn how experts rank it in their reviews, but also to find out whether the actual clients and businesses that bought this software are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SurveySparrow reviews across a broad range of social media sites. The data is then presented in an easy to digest form revealing how many users had positive and negative experience with SurveySparrow. With that information at your disposal you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SurveySparrow?
SurveySparrow offers the following native integrations:
- HubSpot
- Slack
- Intercom
- Salesforce
- MailChimp
- Rybbon
- Stripe
- Zapier
- Google Analytics
- Facebook Pixel
- Google Sheets
- AWeber
- Google Tag Manager
SurveySparrow User Reviews
SurveySparrow average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: This software has an intuitive UI design and is very easy to use. It allows us to create survey forms that our customers would find fun and easy to answer.
CONS: It would be easier for our customers, especially those who rely on their mobile devices, to access SurveySparrow's site if there would no longer be a need to enable javascript.
The least favorable review
PROS: This user-friendly solution helps us gain insight about our target market. It provides us with the tools to create engaging surveys. It comes with several integrations and well-designed templates.
CONS: Some of the responses we received at first were incomplete and some seemed to have been passed on to us without the confirmation of the respondents to submit. We have contacted SurveySparrow about this and have received adequate information to understand why this was happening.
More reviews from 14 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Cost-friendly and effective solution
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 01.12.2021
Company Size: 11-50 Employees
Industry: Entertainment
PROS: We have been considering another product before learning about SurveySparrow. We chose this because of its well-designed UI and relatively lower rates. We very much appreciate how it streamlined our survey data collection process.
CONS: We are extremely satisfied with this software so far.
Perfect for creating interactive surveys
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 28.11.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
PROS: This software made survey creation more interesting and enjoyable for me. I appreciate how it allows me to make interactive surveys.
CONS: It took a while for me to learn how to use and navigate the software because of its advanced features.
We are getting more responses with SurveySparrow
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 22.11.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: We love that this allows us to use logical and conditional formats for our surveys. We are able to engage our customers better using the surveys we made with this software. Moreover, the responses that we get increased in number because this lets people take surveys using their phones.
CONS: A timer would be an ideal additional feature for this software. Apart from this, SurveySparrow is perfect for our needs.
Excellent for survey creation
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 17.09.2021
Company Size: More than 100 Employees
Industry: Electrical/Electronic Manufacturing
PROS: SurveySparrow is a well-designed platform. It has excellent templates and a complete set of features for creating surveys.
CONS: I have no complaints. This is the only software I trust for creating surveys.
The best platform available on the market
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 03.07.2021
Company Size: 11-50 Employees
Industry: Photography
PROS: SurveySparrow has a number of excellent features that allow us to create high-quality surveys. We availed an upgraded plan at a discounted price after having such a great experience with the free version of this software. Not only is the product itself commendable, but also its support team. They are good communicators and they provide us with the assistance that we need to grow our business.
CONS: Although SurveySparrow comes at a lower cost than its competitors on the market, we still wish we could avail of their services at a slightly more affordable rate. This would make it perfect for SMEs like us.
SurveySparrow is easy to use and cost-effective software
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 28.05.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: This user-friendly solution helps us gain insight about our target market. It provides us with the tools to create engaging surveys. It comes with several integrations and well-designed templates.
CONS: Some of the responses we received at first were incomplete and some seemed to have been passed on to us without the confirmation of the respondents to submit. We have contacted SurveySparrow about this and have received adequate information to understand why this was happening.
All-in-one platform
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 11.04.2021
Company Size: More than 100 Employees
Industry: Computer Software
PROS: This is a great tool for creating interactive surveys. It has a well-designed interface and it provides users with a conversational experience.
CONS: SurveySparrow is one of the best survey tools available on the market. We are extremely satisfied with the services that they provide.
Great software and customer service
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 23.03.2021
Company Size: 11-50 Employees
Industry: Market Research
PROS: We recently transitioned into using SurveySparrow and are having a great experience so far. They provided us with excellent customer support service from the onset.
CONS: The software's UI and UX design could use some improvements. We think they are already working on this.
Great experience with SurveySparrow so far
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 02.02.2021
Company Size: More than 100 Employees
Industry: Hospital & Health Care
PROS: SurveySparrow is a user-friendly platform equipped with a number of great capabilities. It enables us to interact with our customers and gather feedback from them on how to improve our services. It also helps us build our relationship with our clients as it allows us to reach out to them for discounts and voucher offers.
CONS: We would love to see some additional features in the future versions of this software. Specifically, we want more options for survey customization as these are already present in other similar products.
Perfect for our survey needs
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 06.01.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
PROS: It is a user-friendly platform equipped with interactive formats. It has chat-like features that make gathering feedback and responding to customers easy.
CONS: I am satisfied with this software so far.
Simple and powerful tool
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 23.06.2020
Company Size: More than 100 Employees
Industry: Entertainment
PROS: SurveySparrow is a simple and reliable solution for collecting feedback from customers. It offers a chat-like experience and is especially an attractive choice for companies with a mobile audience. It also allows me to communicate with my coworkers via text messages.
CONS: We would have a better experience with SurveySparrow if it would have additional features for customizing survey templates and question types. It can be quite challenging to configure the software and its customer-facing interface is less friendly than is ideal for us. Its sample questionnaire also has a lot of room for improvement in terms of content.
SurveySparrow has a number of great features
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 21.06.2020
Company Size: 11-50 Employees
Industry: Computer Software
PROS: SurveySparrow is a straightforward tool. It enables us to choose from a good number of question types and use conditional logic in our survey forms. It also gives us graphical presentations of the results from our survey data.
CONS: I hope they would allow for more survey responses in the free version of the software. It is reasonable to set a limit but we would highly benefit from a slightly higher number of respondents. Availing their plans may also be a good option for us.
Well-designed software for creating surveys
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 06.06.2020
Company Size: 11-50 Employees
Industry: N/A
PROS: This software has an intuitive UI design and is very easy to use. It allows us to create survey forms that our customers would find fun and easy to answer.
CONS: It would be easier for our customers, especially those who rely on their mobile devices, to access SurveySparrow's site if there would no longer be a need to enable javascript.
Top-notch customer service
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.06.2020
Company Size: 11-50 Employees
Industry: Health, Wellness and Fitness
PROS: They have a very responsive support team. We were able to solve the issues we encountered with their help.
CONS: We had security problems while using SurveySparrow but these were resolved quickly, thanks to their support team.
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SurveySparrow user reviews
Cost-friendly and effective solution
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 01.12.2021
Company Size: 11-50 Employees
Industry: Entertainment
Perfect for creating interactive surveys
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 28.11.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
We are getting more responses with SurveySparrow
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 22.11.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
Excellent for survey creation
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 17.09.2021
Company Size: More than 100 Employees
Industry: Electrical/Electronic Manufacturing
The best platform available on the market
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 03.07.2021
Company Size: 11-50 Employees
Industry: Photography
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