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Synthesio Review

Synthesio
Our score: 8.2 User satisfaction: 99%

What is Synthesio?

Synthesio is a social intelligence tool used for the purpose of social media monitoring and social analytics. It utilizes the crawling web method for catching relevant data, and the information it acquires is enriched with sentiment analysis and demographics that helps in building up a social analytics dashboard.

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Overview of Synthesio Benefits

The purpose of Synthesio is to extract the actionable insights available on the Web. Its aim is to be able to satisfy customers with the products they want. It provides a dashboard configurable to the needs of a particular business, and these dashboards are all dependent on the human vetting of the data according to the business requirements. Synthesio is a state-of-the-art tool that purifies data with human assistance and is targeted at organizations in need of clean and useful data. It also provides a customizable dashboard and helps businesses in tracking things based on their needs. Synthesio sets up its software as per your requirements and human monitoring is done at the backhand.

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Overview of Synthesio Features

  • Market Research
  • Crisis Management
  • Brand Management
  • Product and Campaign Launch
  • Audience Segmentation
  • Customer Management

How Much Does Synthesio Cost?

Synthesio Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Synthesio pricing details?

Synthesio Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Synthesio pricing is available on a by quote basis only. Contact Synthesio directly for more detailed pricing information.

User Satisfaction

Positive Social Media Mentions 85
Negative Social Media Mentions 1

We are aware that when you make a decision to get a Marketing Software it’s important not only to see how professionals score it in their reviews, but also to discover if the actual people and enterprises that bought it are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Synthesio reviews across a vast array of social media sites. The information is then featured in a simple to understand form indicating how many people had positive and negative experience with Synthesio. With that information available you should be equipped to make an informed buying choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Synthesio?

  • CRM
  • Analytics
  • CMS
  • Marketing/Sales Automation
  • ERP
  • E-commerce
  • Customer Service Call Centers

Synthesio User Reviews

Synthesio average rating:

Average score
5/5 (7 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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The most favorable review

Darrel

PROS: This is very easy to use product. It is highly flexible and wonderful tool for reporting. The client service team is important to us and they assist and help us along the way. This is great and ful featured solution for social analytics and campaign management. We can spot valuable opportunities thanks to its thorough insights. I like its navigation and set up.

CONS: The privacy policies are very restrictive.

Reviewed 7 years ago

Read full review >

The least favorable review

Jack

PROS: What I like most about Synthesio is its flexibility, you can easily customize the dashboards so it can meet all your needs. I like the multiple topic structure approach for developing queries. The customer service is responsive, always willing to help and they care about our performance.

CONS: I’d like to see native platform engagements including mentions in the export. But when I mention this to their customer team they told me that they would work on this one.

Reviewed 5 years ago

Read full review >

More reviews from 7 actual users:

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  • Most useful
  • Most positive
  • Most negative

This is great platform with wonderful insight

Read full review >
Katy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.08.2021 Company Size: More than 100 Employees Industry: Marketing Technology/Strategy/Product/Media

PROS: I like that this tool provides us with robust data on business pitches and it provides with thorough knowledge on potential clients and their behavior on social media. ROI provides us with information on how social media works and our performance. This tool has one of the best client service and account managers, they help us get best experience from this product, they help us to figure out how this product works and what we get from it.

CONS: There are some websites that we cannot pull out data from but I’m satisfied from this product at the end of the day.

What do you think about this review?

Great Poor

Synthesio is great solution for managing social media activities

Read full review >
Kim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2021 Company Size: More than 100 Employees Industry: Retail

PROS: Synthesio offers powerful defense system against potential risks to our brand, we can highlight customer sentiment and react faster according to the needs of our customers. Also, there are daily alerts that highlight potential risks and it depends on the data that is useful. The customer support team is always willing to help and assist us through every step of the product.

CONS: The auto sentiment tagging needs some improvements because sometimes mistakes neutral or positive comment as negative. Also, it can be hard to navigate it at times. To speak the truth, we use Conversocial tool for all reporting like response time, AHT, root cause analysis and volumes because Syntesio doesn’t offer these features.

What do you think about this review?

Great Poor
Show More User Reviews (7)

This is accurate social media monitoring solution

Read full review >
Yolanda
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: This tool is easy to set up, it has great dashboard and user-friendly modules. It is customizable solution and easy to use. It allows us to update preferences and provides us with interactive data charts that are extremely useful for real-time analysing, monitoring and reporting. The support team is responsive and always willng to help.

CONS: I’d like to pull specific data from various social platforms, they could include more personalized data from social interactions and customers’ activities.

What do you think about this review?

Great Poor

It is highly useful solution

Read full review >
Jack
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.01.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: What I like most about Synthesio is its flexibility, you can easily customize the dashboards so it can meet all your needs. I like the multiple topic structure approach for developing queries. The customer service is responsive, always willing to help and they care about our performance.

CONS: I’d like to see native platform engagements including mentions in the export. But when I mention this to their customer team they told me that they would work on this one.

What do you think about this review?

Great Poor

I have great experience with Synthesio

Read full review >
Darrel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: This is very easy to use product. It is highly flexible and wonderful tool for reporting. The client service team is important to us and they assist and help us along the way. This is great and ful featured solution for social analytics and campaign management. We can spot valuable opportunities thanks to its thorough insights. I like its navigation and set up.

CONS: The privacy policies are very restrictive.

What do you think about this review?

Great Poor

Synthesio is easy to use and it provides great insights

Read full review >
Norma
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Automotive

PROS: This product is user-friendly and intuitive wih great design and visualisation of data, there are charts and graphs so you can easily analyze your data. You can export the chart or you can use raw data for future manipulations. Also, it offers real time insights, crisis tracking and social media monitoring. With this tool we managed to increase mentions and followers.

CONS: In my opinion the analyse system needs some improvements, also they could include option so we can easily switch between work spaces so we can reduce time spent for data extraction. In addition, I’d like to see an option that would help me to pull put dara from blog/forum or twitter account.

What do you think about this review?

Great Poor

It is perfect tool for measuring our brand’s social image

Read full review >
Lynne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2017 Company Size: More than 100 Employees Industry: Retail

PROS: This is wonderful social intelligence analysis solution. It measures every project and data. I have great experience with its customer service team because they are helpful and always responsive. We can easily manage and create successful projects thanks to this software.

CONS: They could improve their mobile capabilities because I’m often on the go and I always use my mobile device to finish and check upon the projects.

What do you think about this review?

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Synthesio user reviews

This is great platform with wonderful insight

Read full review >
Katy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.08.2021 Company Size: More than 100 Employees Industry: Marketing Technology/Strategy/Product/Media

Synthesio is great solution for managing social media activities

Read full review >
Kim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2021 Company Size: More than 100 Employees Industry: Retail

This is accurate social media monitoring solution

Read full review >
Yolanda
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

It is highly useful solution

Read full review >
Jack
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.01.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

I have great experience with Synthesio

Read full review >
Darrel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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