Trumpia Review

User-friendly SMS software

Trumpia makes mass texting and two-way texting a walk in the park with its core end-user tools. From collecting customer contact information to sending custom text messages to analyzing performance and results, the platform provides you with the tools you require. It even comes with tools options to manage mobile keywords as well as appointment reminders. With these, you can optimize your reach and make sure that no lead falls through the cracks.

Moreover, the software is intuitive and easy to learn, thanks to its straightforward user interface. As such, novice users who have little to no background in SMS automation will find Trumpia easy to implement.

Choose the type of number you want for texting

Marketers sometimes need different numbers for a particular text campaign, but not all texting apps offer many options. With Trumpia, users can pick the type of number they want to use when sending out texts. Among the many options it can support include dedicated shortcodes and toll-free numbers. It can also handle text-enabled landline numbers, which allow one-to-one communication, which most of its competitors do not offer.

Accurately target messages to subscribers

Trumpia allows users to collect contact information quickly and easily through its intelligent data capture and automated data storage options. With these, the platform can scan and store customer information as soon as they send you the forms they have filled out. From there, users can also deploy smart targeting, so it is simpler to pinpoint potential subscribers.

In its admin interface, you can create automated workflows by creating custom text messages, defining rules, and setting scheduled SMS blasts to your customers and subscribers. It can even be programmed to dynamically interact with subscribers and send different messages based on different criteria. That said, you are in total control of what to send and when to send your text messages. Since everything is automated, you can reach out to millions of people without any difficulty.

Omni-channel messaging platform

Trumpia is not only for text messaging. Its omnichannel messaging system also allows you to send messages via email and voice broadcasts. Using a single platform for all your customer messaging also means all subscriber data is organized and stored in one place. Whether you want to send a timely text message or a detailed email, you can still use smart targeting and run coordinated campaigns.

Manage team access and roles 

For larger organizations, the usual dilemma is controlling who gets to access the company’s system. Trumpia addresses this problem by including enterprise tools in its advanced plans. Access control, for example, lets you define team members who can use specific features of the software. If you have a branch in LA, they can only message LA customers, while your branch in New York can only message customers in New York. You can also enforce strict access by departments or roles, as not all features may be pertinent to every department’s job.

Easier customer engagement planning

Trumpia comes equipped with a lifecycle engagement module that allows users to create continuous customer journeys. With this, they can automatically engage each subscriber throughout their lifecycle with their business. From opt-in and nurturing to conversion and feedback, this platform provides users with an option to create single, connected, and coordinated journeys streamlined across the board.

Simplified onboarding and implementation efforts

Trumpia offers best-in-class services that are bundled into their paid plans. For starters, it provides phone and online support 365 days a year with an average response time of 9 minutes during business hours so you can get help when you need it. It also offers professional onboarding services in the form of live webinars and one-on-one strategy and implementation sessions. With this, users can make the most out of their investment and speed up onboarding.

Also, Trumpia has dedicated account managers whose jobs help users devise effective campaigns that deliver ROI. Through them, users can get campaign consulting services and compliance advice so you can be sure that you are creating great campaigns that are up-to-snuff with industry standards.

Landline Texting

For one-to-one texting needs, Landline Texting lets you send and receive text messages using the business number your organization already uses. This way, you don’t need to get a brand new number, and customers can text or call the same number to reach you.

Integration with popular business apps

If you’re using multiple software to run day-to-day business functions, Trumpia is able to integrate with many of these business apps, so they work seamlessly together. For instance, send a cart abandonment text alert when it is triggered in Shopify. You can choose to code these integrations if you have a development team and want to devote resources to the project. Otherwise, you can hire the vendor’s development team to create integrations for you.