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UserTesting Review

UserTesting
Our score: 8.9 User satisfaction: 88%

What is UserTesting?

UserTesting is a user research platform that gives a digital marketer plenty of methods to test how the website and the marketing campaigns are doing. It is created with the help of several useful tools, each with different implications. The data collected through this process is used to formulate marketing ideas which are then used to improve the short-term as well as long-term marketing strategies.  

UserTesting aims to make your website, mobile applications, games and prototypes more user-friendly. It lets you experiment with alternatives and see the response from actual users. You can monitor your users’ activities through videos.  Also, it offers some DIY tools which are easy to use and give results in very short time that you can share with your team.     

UserTesting offers a broad range of services that work united to improve your marketing efforts. It highlights the weak areas, and gives you a chance to perform better in future.

Overview of UserTesting Benefits

All the features offered by UserTesting attempt to make your marketing channels more effective than ever. It is done using multiple tools, each with a single objective of collecting user insights to enhance conversion rate and increase revenue at the end.

With UserTesting, you can tailor tests and run them on desktop, tablet and mobile devices to check how your audience is responding. It monitors and takes record of responses from real users interacting with your platform. Data collected through these tests help you understand how your audience behaves with your website or applications. UserTesting records and shows results as for example when users are not able to find the cam option, think that the text is small, or cannot read it without his glasses, are unable to run search’ etc. You can develop personal tests and run them yourself or contact the team and they will do it for you. Either way, the results are shared with you in just an hour!

UserTesting helps you make UX improvements, and lets you validate design during the development process. Finding the deficient areas, collecting data and making improvements is a continuous process with this software. Once finished, the process simply repeats itself. As a result of this ongoing improvement process, your website, and mobile applications get better every time you implement changes.      

Overview of UserTesting Features

  • Desktop Screen Recorder
  • Dashboard Features
  • Video Player
  • Notes, Clips and Highlight reels
  • Tasks
  • Customer Experience Analytics
  • Multiple Choice Questions
  • Rating Scale Questions
  • Written Response Questions

UserTesting Position In Our Categories

Because businesses have special business-related demands, it is prudent that they avoid going for an all-in-one, “perfect” solution. Nevertheless, it is hard to try to discover such a software product even among popular software systems. The reasonable thing to undertake should be to take note of the several critical functions which demand analysis such as major features, price plans, technical skill levels of staff members, business size, etc. The second step is, you must conduct your research fully. Have a look at some UserTesting evaluations and scrutinize each of the solutions in your shortlist in detail. Such detailed product investigation ascertains you drop unsuitable software solutions and buy the one that meets all the benefits your business requires.

Position of UserTesting in our main categories:

TOP 20

UserTesting is one of the top 20 Conversion Rate Optimization Software products

If you are interested in UserTesting it may also be a good idea to investigate other subcategories of Conversion Rate Optimization Software listed in our database of B2B software reviews.

Each enterprise is different, and may require a specific Conversion Rate Optimization Software solution that will be fit for their business size, type of customers and staff and even individual industry they deal with. You should not count on finding a perfect software that will work for every company regardless of their background is. It may be a good idea to read a few UserTesting Conversion Rate Optimization Software reviews first and even then you should keep in mind what the solution is supposed to do for your company and your workers. Do you require a simple and intuitive app with just basic functions? Will you really make use of the advanced functionalities required by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to find a solid service that will match your budget.

How Much Does UserTesting Cost?

UserTesting Pricing Plans:

Free Trial

Individual Plan

$49 per session

UserTesting offers Individual and Enterprise solutions. Here are the details:

Individual Plan

  • Run up to 15 video sessions per year for $49 each
  • Basic testing capabilities
  • Access to expansive UserTesting panel
  • Access test templates

Enterprise Plan

  • Request a free trial
  • Quantitative metrics
  • Professional services
  • Enhanced video player
  • Advanced testing capabilities
  • Advanced recruiting capabilities
  • Administrative controls

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 2

We realize that when you make a decision to buy Conversion Rate Optimization Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UserTesting reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UserTesting. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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UserTesting Comparisons

What are UserTesting pricing details?

UserTesting Pricing Plans:

Free Trial

Individual Plan

$49 per session

UserTesting offers Individual and Enterprise solutions. Here are the details:

Individual Plan

  • Run up to 15 video sessions per year for $49 each
  • Basic testing capabilities
  • Access to expansive UserTesting panel
  • Access test templates

Enterprise Plan

  • Request a free trial
  • Quantitative metrics
  • Professional services
  • Enhanced video player
  • Advanced testing capabilities
  • Advanced recruiting capabilities
  • Administrative controls

What integrations are available for UserTesting?

UserTesting integrates with the following business systems and applications:

  • Justinmind
  • Lookback
  • Active Directory
  • Ethnic
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Reviewed By Louie Andre
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