Waitwhile Review

Create A Smart Waitlist And Manage It Easily From Any Device

Functioning primarily as a waitlist tool, Waitwhile is built to give business owners the opportunity to set up an easy-to-use, customizable, and smart online waitlist where they can accommodate registering and visiting customers. This online waitlist can be easily managed on any type of device, and it can even work well even if the device is not connected to a WiFi network.

Add Guests To Multiple And Publicly Available Waitlists

After users are done setting up an online waitlist, they will be able to add guests to it as many as they want. They also have the option to decide what pieces of information they want to collect from their guests such as phone number, email address, service preference, or party size. In addition, Waitwhile allows them to create multiple online waitlists wherein they can easily switch between one waitlist to another from whatever device they are using. Because the waitlist can be accessed publicly, customers can view where they are in the line and how long they need to wait more. If they won’t be able to make it, they can remove their name from the waitlist.  

Send Automatic And Personalized Reminders

The online waitlist that users can create using Waitwhile is not just a simple list of guests but it is also a command center that provides them with powerful capabilities. For example, from the waitlist, they can send automatic reminders to the waitlisted guests when they are ready to accommodate and serve them. These reminders can be sent either by email or SMS. As they send text and email reminders to the guests, they will be able to customize and personalize such reminders or messages. For instance, they can include the name of the guest, his or her place on the waitlist, and the current wait time.

Enhance Team Collaboration

Another thing that users can do directly on the online waitlist is the capability to add staff to it. Thus, users can assign employees to the customers that are shown on the waitlist. This facilitates team management and collaboration, as they are able to work effectively together as a team to cater to the needs of their customers. In addition, they can define role-based permission levels so that the employees can access only the data and functions within the system that they are allowed to handle.

Customize Everything

As previously mentioned, the online waitlist can be customized; and that makes Waitwhile an app that is very exciting to use. Here, they can set up different products and services, and add them to the waitlist. They can also define seating capacity and other seating requirements. Likewise, they will be able to promote their brand by adding their own logo to the online waitlist.

Let Customers Schedule Bookings

Waitwhile, moreover, has a scheduling feature wherein customers can book appointments and services using the app. To ensure that customers can view all the available resources and options that the business can offer them, users can set up and allocate resources that customers can book for such as tables, cars, and rooms. What’s great about this is that Waitwhile is equipped with an auto-sync capability which means all the bookings scheduled by customers are automatically synchronized with the waitlist. Thus, this makes their online waitlist always up to date, accommodating both walk-in and scheduled customers.

Set Up A Self-Service Kiosk

With Waitwhile, customers can independently check in and add themselves to the waitlist. This is because the app offers a self-service kiosk that can be set up either online or at the front desk. By activating and running the app on an iPad, users will be to make the kiosk accessible at their front desk area.

Gain Insights Into Wait Times, Peak Hours, And Trends

The online waitlist application ensures that users are able to gain valuable and meaningful insights about their business so they can come up with better decisions and improve their operations. The app offers an analytics feature that provides them with the ability to view and assess wait times, peak hours, and the days when they are handling a large volume of guests and customers. Waitwhile can also help them spot trends, enabling them to create and execute plans that aimed at boosting business efficiency, productivity, and growth.

Learn More About Your Customers

Summing it up, Waitwhile permits business owners to collect and monitor customer data so that they can generate and explore valuable insights about their guests and customers and understand them better. They will be able to access data that identifies the customers who are visiting most often and those who are making only a few visits, shows details about all visits made by customers in the past, and provides metrics related to the waitlist. This way, they can conduct follow-up tasks to nurture frequent visitors and re-engage with old customers so they can encourage them to make regular visits.