Yardi Breeze Review

PROS: The sales team and the customer service is very nice.

CONS: The program lacks many of the fundamental things required for a property manager. It lacks any CRM or tracking of contacts. This is a much needed feature because you need to be able to communicate with more than just a tenant. Yardi cannot link to 3rd party programs like Gmail, Voip services, texting is only 1 way which creates confusion and missed appointments with vendors. It requires you to enter information in multiple systems which simply isn't required with the other management software. Yardi also has the problem of not being supported by 3rd party companies. An example is our maintenance company cannot link with the program to handle the maintenance. This is not a problem for Appfolio or Propertyware. Yardi is unable to handle marketing or automated follow up with tenants or future tenants. This creates copious amounts of double entries and extra work. Again these are free features built in to other property management software. Yardi directs all of your tenants and owners to their "Rent Cafe" page which we have found to be very impersonal and bloated with irrelevant information. This creates extra work because we have to continually answer questions about the miss information posted.

PROS: Price -- period. AT $100 per month, it was less than half what Appfolio at $250 per month cost.

CONS: 1st, We were lead to believe that we would be able to pay owner monthly distributions by ACH or E-check. We submitted all the required documentation. When it came time to do our first owner check run, it wasn\'t happening. We were told we \"didn\'t request this feature, which is nonsense, we did everything as instructed. We had to instead print paper checks, and tell each owner what happened. And now, it appears we will need to do paper checks again for February, because they are still monkeying around getting us this functionality. 2nd, The owner statements are horrible, and will be the cause of much confusion. They list the opening balance at the top of the statement, and the closing balance at the bottom -- all good. BUT they then list the line items of income and expenses from in beteen the opening and closing balances by LATEST to OLDEST, so the running balance is totally worthless, since it never reflects historically what the balance actually was after any particular trans action. 3rd, , the Tenant refundable deposits are co-mingled with the seller\'s funds on the Owner Statement, so you must explain to owners that although it shows $xxxx.00 in their account, $yyyy.oo of that is actually tenant security and is not the owner\'s funds and not available to the owner. The statement should show the owners funds, and perhaps a separate place on the statement showing current tenant security deposit being held in trust. 4th, When printing a check to a vendor, which may cover a number of invoices from a number of different owners or properties, there is no line item detail on the check stub -- just one bulk amount, which makes it impossible for the vendor and the management company to know exactly what part of the check is meant to be applied to which invoice. 5th, There is no tax module for folks in Arizona or elsewhere if you need to collect and remit SALES tax charged monthly on the rent. 6th, when we posed questions to Support about how to manage particular functions, on occasion we were told to ask our accountant! We weren\'t asking accounting questions, we knew what had to be done, but not how to do it on their system. I could go on and on, but I\'ll stop here for now

PROS: The marketing function (Rent Cafe) is probably the most interesting function and selling point, but even that doesnt work properly.

CONS: We are one of the larger residential pm companies in St. Louis and decided to enter the multi family realm. We use property ware for our single fans.and will continue to do so. I dont complain and I never write reviews but my team and I are defeated by this mess. The main driver for choosing yardi breeze was for the marketing/rent cafe/website element. So far, that seems to be the only redeeming aspect, but that doesn\\\'t even work properly. The system doesn\\\'t seem to be fully mature or ready and nothing works as it should. I would also say that for the customer service team as well. The main response to issues is \\\"let me follow up with you on that\\\". My team and I have never been so frustrated or defeated by a project or lack of progress with onboarding. We are exhausted. This thing doesn\\\'t even post auto-charges correctly! This is a simple property management task. There are too many problems to even name. Luckily, we have finally been assigned a tech([SENSITIVE CONTENT HIDDEN]) who knows what they are.doing,.but that took weeks to get done. Honestly a horrible onboarding experience and I would go with appfolio if I had to do it all over again.