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TenantCloud Review

TenantCloud
Our score: 8.4 User satisfaction: 96%

What is TenantCloud?

TenantCloud is a free-to-use property management software for landlords and tenants that aims to bridge the gap between them by offering an all-in-one solution. It allows landlords to receive payments online, screen the applicants, invoice and charge late fees, while a free listing site is also part of the package. Tenants can also make online payments, submit rental applications, submit requests for maintenance and securely store their rental and payment history.

The platform is also available as a premium service for a monthly fee, which comes with additional features, unlimited bidding, maintenance request bidding and other services. Premium services known as Service Pro also helps landlords grow their business by offering more tools that take hassle and complication out of the whole process.

Overview of TenantCloud Benefits

Being an end-to-end solution, TenantCloud offers a comprehensive set of features that enable landlords to manage operations more efficiently, while also providing convenience to the tenants. Landlords can take benefit of the marketing site, multiple-site posting, online applications and screening, online payments, automatic invoicing and more. Being a cloud-based system, the platform is accessible from anywhere using any device, allowing both tenants and landlords to conveniently carry out routine tasks. The basic version of the software is available for free and there is no cost associated with signing up.

TenantCloud helps users keep track of their rental information, communicate efficiently and manage properties easily. SSL encryption and daily backups ensure integrity and security of the information as the data is stored in AWS data centers. Native Android and iOS apps allow users to access information conveniently from anywhere and help save valuable time and effort. The marketplace provides a solid platform for landlords to grow and reach new customers who can also write reviews, allowing landlords to build a winning profile.

The software also offers basic accounting services and allows storing all the important information at one convenient place, including rent, commissions, utilities, maintenance requests and more. Rental and financial reposts can be generated when required, while automatic service reminders help schedule stuff such as maintenance or even walkthroughs.

Overview of TenantCloud Features

  • Free for basic use
  • Android and iOS apps
  • Online payments
  • Applicant screening
  • Automatic invoicing
  • Free listing website
  • Online rental applications
  • Rental and payment history
  • Online maintenance requests
  • Maintenance request bidding
  • Landlord Pro Services
  • Basic accounting
  • Analysis reports
  • Visual maintenance requests
  • Payment tracking
  • Property management
  • ILS Syndication
  • E-sign rental agreements
  • Marketplace
  • On-demand reports
  • Equipment tracking
  • Service reminders
  • Tenant match
  • Trusted listings
  • Home search for tenants
  • Customer reviews
  • Order management

TenantCloud Position In Our Categories

Knowing that companies have particular business requirements, it is only logical that they avoid preferring a one-size-fits-all, ideal software solution. Nonetheless, it is difficult to try to find such application even among recognizable software systems. The rational thing to do is to list the varied important aspects that merit inspection like critical features, plans, technical skill competence of staff, business size, etc. Then, you must follow through your product research comprehensively. Go over some TenantCloud evaluations and look into the other software programs in your shortlist more closely. Such all-encompassing product investigation guarantees you steer clear of ill-fitting applications and select the one that includes all the benefits you require company requires.

Position of TenantCloud in our main categories:

TOP 20

TenantCloud is one of the top 20 Hotel Management Software products

TOP 50

TenantCloud is one of the 50 Property Management Software products

TOP 50

TenantCloud is one of the top 50 Real Estate Management Software products

If you are interested in TenantCloud it might also be beneficial to investigate other subcategories of Hotel Management Software listed in our base of B2B software reviews.

Since each enterprise has unique business needs, it is sensible for them to desist from looking for a one-size-fits-all faultless software solution. Needless to say, it would be futile to try to find such a platform even among popular software platforms. The intelligent thing to do would be to list the various vital factors that require consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some TenantCloud Hotel Management Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth homework can make certain you weed out ill-fitting platforms and choose the app that presents all the elements you need for business success.

How Much Does TenantCloud Cost?

TenantCloud Pricing Plans:

Free Trial

Landlords and tenants

Free

ServicePro

$35/month

TenantCloud is free-to-use for landlords and tenants. The company is currently working on a new enterprise pricing plan for other users. Here are the details:

ServicePro: $35/month (coming soon)

  • Business Profile
  • Projects Portfolio
  • Maintenance Requests Management
  • Personal Accounting
  • Unlimited Online Payments
  • Unlimited Leads
  • Contact Management
  • Contact Import
  • TC Messenger
  • Calendar
  • To Do List
  • Due Date Reminders
  • Easy Navigation
  • Business Listings (coming soon)
  • Reputation Monitoring (coming soon)
  • Maintenance Requests Bids (coming soon)
  • Customizable Reports (coming soon)
  • iOS and Android Apps
  • Cloud Storage
  • Online Support

User Satisfaction

Positive Social Media Mentions 22
Negative Social Media Mentions 1

We realize that when you make a decision to buy Hotel Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TenantCloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TenantCloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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TenantCloud Comparisons

TenantCloud user reviews

It’s just me and TenantCloud in my team, and I won’t have it any other way.

Read full review >
Ross
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.11.2019 Company Size: 1-10 Employees Industry: Real Estate

Provides robust support for my rental business

Read full review >
Danika
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 13.11.2019 Company Size: 1-10 Employees Industry: Telecommunications

Eliminates legwork

Read full review >
Lamar
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: 1-10 Employees Industry: Veterinary

Very affordable

Read full review >
Andre
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.10.2019 Company Size: 11-50 Employees Industry: Real Estate

Simplifies communication between owners and managers

Read full review >
Otilia
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2019 Company Size: 1-10 Employees Industry: Photography

What are TenantCloud pricing details?

TenantCloud Pricing Plans:

Free Trial

Landlords and tenants

Free

ServicePro

$35/month

TenantCloud is free-to-use for landlords and tenants. The company is currently working on a new enterprise pricing plan for other users. Here are the details:

ServicePro: $35/month (coming soon)

  • Business Profile
  • Projects Portfolio
  • Maintenance Requests Management
  • Personal Accounting
  • Unlimited Online Payments
  • Unlimited Leads
  • Contact Management
  • Contact Import
  • TC Messenger
  • Calendar
  • To Do List
  • Due Date Reminders
  • Easy Navigation
  • Business Listings (coming soon)
  • Reputation Monitoring (coming soon)
  • Maintenance Requests Bids (coming soon)
  • Customizable Reports (coming soon)
  • iOS and Android Apps
  • Cloud Storage
  • Online Support

What integrations are available for TenantCloud?

TenantCloud integrates with the following payment gateways:

  • PayPal
  • Stripe

TenantCloud average rating:

Average score
4.6/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Vince

PROS: This has the complete suite of services that I need to manage my business. From making sure that all legal requirements are covered to bookkeeping--TenantCloud helps with these and more!

CONS: It would be nice to have more control over the app updates.

Reviewed 7 months ago

Read full review >

The least favorable review

Kane

PROS: I recruited the use of this program so I can avoid the manual task of sending invoices to my clients. Admittedly, it was a little intimidating to use at first. My knowledge, when it comes to computer solutions, is just basic, and TenantCloud proved to be a challenge for me to learn. But over time, I got to learn more about the quirks of this program and I'm currently reaping the benefits.

CONS: I've been getting mixed reviews and impressions with this program. Take the tech support aspect of it, for example. There are times when they would respond quickly to me. Other times, I would have to wait a few days just to get an answer from them. It would be nice to have 24/7 support. I can't always rely on the FAQ on the manual that they have provided. Not only is it incomplete, but it's also confusing too. Some of my clients have a hard time understanding this program as well. While other more tech-savvy tenants have no problem using it, some of my less knowledgeable clients feel the opposite. I guess this is just a matter of familiarizing themselves with the interface.

Reviewed 6 months ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
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  • Most useful
  • Most positive
  • Most negative

It’s just me and TenantCloud in my team, and I won’t have it any other way.

Read full review >
Ross
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.11.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: I've been using this program for years now, and I can't imagine running my business without its help. It has made things a lot easier for me. I admire the dedication of their developers to make sure that the features continue to be relevant to their users. Even my tenants love the convenience that this program provides. The non-tech savvy ones can easily navigate through it and make payments online.

CONS: It's hard not to be able to simply dial their support team for help. I'd have to file a ticket for every issue that I encounter.

What do you think about this review? Great Poor

Provides robust support for my rental business

Read full review >
Danika
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 13.11.2019 Company Size: 1-10 Employees Industry: Telecommunications

PROS: I've been able to enjoy a slew of benefits such as a more organized business structure, better client management, and data centralization.

CONS: I think it's high-time for TenantCloud to introduce more sophisticated bookkeeping support to its users.

What do you think about this review? Great Poor

Eliminates legwork

Read full review >
Lamar
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: 1-10 Employees Industry: Veterinary

PROS: I love just how it takes away the stress of knocking on every tenant's door to ask for rental payment. Transactions can now be done online with zero hassle to both me and the tenant.

CONS: The amount on the invoice and the amount indicated on a tenant's contract mirror each other. I had a hard time disconnecting the two to adjust the invoice without having to touch the contract.

What do you think about this review? Great Poor

Very affordable

Read full review >
Andre
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.10.2019 Company Size: 11-50 Employees Industry: Real Estate

PROS: First of all, what makes this program stand out from its competitors is its affordability. It does not have hidden charges. If you're looking for a good value for your money, you won't go wrong with this one. It's clean and easy to learn also. I also love how it easily keeps up with the times because developers often upgrade it.

CONS: The customer support aspect of this program is not that great. For one, they would rather answer issues via a filing of tickets. Not only does this take up too much of our time, but we also get templated responses too. A lot of time and headache would be spared if they just allow voice communication between their reps and us users. Another issue I have is with their mobile application. It's very clunky. Plus, it requires me to input my login credentials every time I want to get into the system. It's such a hassle.

What do you think about this review? Great Poor

Simplifies communication between owners and managers

Read full review >
Otilia
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2019 Company Size: 1-10 Employees Industry: Photography

PROS: The transparency that this program provides is second to none. All of the information I need is just within reach. I don't have to go through a series of red tapes just to access data.

CONS: It would be nice if TenantCloud could provide a more seamless communication platform between all parties involved. Right now, I don't get notified of updates in real-time.

What do you think about this review? Great Poor

A pretty good backbone for my business.

Read full review >
Delta
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: This is such a great assistant. It organizes and stores your data for you. You can easily tap into it if you need to retrieve information on any aspect of your business. Plus, you can easily track those who have an outstanding balance with you and those who have a clean record of payment.

CONS: The program has a transferring fee--a necessary but inconvenient aspect of this program. The waiting time for the money to be transferred to your bank can take a few days too.

What do you think about this review? Great Poor

The better choice for me.

Read full review >
Edgar
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 05.10.2019 Company Size: Industry: Real Estate

PROS: Out of all my options, TenantCloud made the most sense for me to use. The environment is really simple and straightforward. Plus, once I was able to figure out a way to make the most out of their customer support tickets, the reps are pretty helpful.

CONS: I'd have to wait longer to get a response for any issue I may have raised through their ticketing platform. But overall, this isn't much of a problem.

What do you think about this review? Great Poor

The best for managing rental properties.

Read full review >
Prudence
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: This is easily one of my favorite programs. It helps me take care of all things related to my business--from making sure that my clients comply with requirements to sending them billing statements.

CONS: Nothing. This has everything I need and more.

What do you think about this review? Great Poor

Get ready for an uphill learning curve.

Read full review >
Kane
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 13.09.2019 Company Size: 1-10 Employees Industry: Machinery

PROS: I recruited the use of this program so I can avoid the manual task of sending invoices to my clients. Admittedly, it was a little intimidating to use at first. My knowledge, when it comes to computer solutions, is just basic, and TenantCloud proved to be a challenge for me to learn. But over time, I got to learn more about the quirks of this program and I'm currently reaping the benefits.

CONS: I've been getting mixed reviews and impressions with this program. Take the tech support aspect of it, for example. There are times when they would respond quickly to me. Other times, I would have to wait a few days just to get an answer from them. It would be nice to have 24/7 support. I can't always rely on the FAQ on the manual that they have provided. Not only is it incomplete, but it's also confusing too. Some of my clients have a hard time understanding this program as well. While other more tech-savvy tenants have no problem using it, some of my less knowledgeable clients feel the opposite. I guess this is just a matter of familiarizing themselves with the interface.

What do you think about this review? Great Poor

A lifesaver!

Read full review >
Diego
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: I have a small-scale rental property and TenantCloud takes away my stress of having to handle everything.

CONS: It would be nice if some information (such as the payment standing of my tenants) would be more accessible. It's a hassle to keep on generating reports just to see who owes me their dues.

What do you think about this review? Great Poor

Good value for my money.

Read full review >
Tressa
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 08.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: First of all, I chose this program because I think it gives the most value for my money. It's affordable considering that it boasts of quite an impressive list of features. It has reduced most of my manual tasks, and I continue to discover new benefits as I explore it further.

CONS: TenantCloud is not exactly user-friendly. I've lost some of my prospects simply because this program asked way too many questions from them. User-experience is not smooth and tenants often get stuck trying to figure their way out of a page. So far I've been able to figure out a way to avoid these issues, but it would be nice if the developers would look into this further. So far, it does not provide the best user experience to my tenants.

What do you think about this review? Great Poor

It has everything I need to manage my business.

Read full review >
Vince
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.08.2019 Company Size: 1-10 Employees Industry: Machinery

PROS: This has the complete suite of services that I need to manage my business. From making sure that all legal requirements are covered to bookkeeping--TenantCloud helps with these and more!

CONS: It would be nice to have more control over the app updates.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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