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Zoho One Review

Zoho One
Our score: 8.8 User satisfaction: 84%

What is Zoho One?

Zoho One is an innovative and comprehensive suite of business applications. The platform places complete administrative control in the hands of users at an affordable price. Administrators and owners are also afforded full supervision over business data, from employee management and team guidance to work processes and security policies.

With Zoho One, entrepreneurs and businesses can also bring their work with them on mobile devices through native applications for Android and iOS. These apps give users the same experience they get when they are on a desktop or laptop with just one login and password.

An all-inclusive platform like Zoho One enables users to access correct information anytime and anywhere, encouraging employees to be more productive and efficient.

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Overview of Zoho One Benefits

All-in-One Solution   

Zoho One is a full-featured platform that is equipped with more than 35 applications that enable businesses of all sizes to increase their sales, promote their products and services, and manage back-end processes. The software also supports communication between teammates and customers for to facilitate smooth workflows.

Integrated Operations

With Zoho One, businesses can connect their teams and integrate their workflows for a smoother intra-organizational efficiency. Applications included in the platform allow different groups to communicate and collaborate with workmates in the same team and in others. This enables people to get the right information at the right time.

Also, Zoho One is a way of mitigating IT expenses because the platform connects each department at less the cost.

Single Sign-On

Zoho One enables users to access the platform on their desktop and laptop computers as well as on their mobile devices with a single, secure account. This makes accessing the software’s features more efficient. It also helps administrators maintain tight control over business data and security policies.

Broad Ecosystem

Zoho One does not work alone. It is connected with other applications to create an ecosystem of custom apps and extensions available in the Zoho Marketplace that make the platform extendable.

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Overview of Zoho One Features

  • CRM
  • Sales Performance Gamification
  • Insights & Reports
  • Contact Manager
  • Sales Inbox
  • Sales IQ
  • Campaigns
  • Social Media Tools
  • Surveys & Feedbacks
  • Forms
  • Help Desk
  • Remote Troubleshooting
  • Business Email
  • Team Communication
  • Projects Management
  • Private Team Social Network
  • Slide Decks Presentation
  • Browser-Based Conferencing
  • Zoho Office Suite
  • Digital Signature
  • Note Taker
  • Password Vault
  • Accounting Software
  • Billing & Invoicing
  • Expense Tracking & Reports
  • Inventory Management
  • Employee Management
  • Recruiting Module
  • Custom Applications
  • Mobile Applications

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Zoho One Position In Our Categories

Knowing that companies have distinctive business-related demands, it is only wise they abstain from getting a one-size-fits-all, ideal business program. Still, it would be hard to stumble on such application even among branded software solutions. The best thing to do can be to write down the several main functions that need examination including key features, price plans, skill aptitude of the employees, business size, etc. Thereafter, you should follow through your research fully. Read some of these Zoho One evaluations and scrutinize each of the applications in your list in detail. Such detailed product research ensures you keep away from ill-fitting software products and pay for the one that has all the features your business requires.

Position of Zoho One in our main categories:

TOP 20

Zoho One is one of the top 20 Business Process Management Software products

There are popular and widely used applications in each software group. But are they necessarily the best fit for your organization’s specific wants? A trendy software solution may have thousands of subscribers, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Zoho One Business Process Management Software reviews and think about the elements that you desire in the software such as the cost, main functionality, available integrations etc. Then, choose a few solutions that fit your needs. Try out the free trials of these platforms, read online opinions, get explanations from the vendor, and do your research systematically. This exhaustive research is sure to help you find the most excellent software solution for your firm’s special needs.

How Much Does Zoho One Cost?

Zoho One Pricing Plans:

Free Trial

Zoho One

$35.00/user/month

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What are Zoho One pricing details?

Zoho One Pricing Plans:

Free Trial

Zoho One

$35.00/user/month

Zoho One offers a single enterprise pricing plan for all users. Here are the details:

Zoho One – $35.00/user/month or $30.00/user/month/annual billing

  • 40 Integrated Business Apps
  • Enterprise-level Features
  • Mobile, Native Apps & Extras Included
  • Centralized Administrative Control
  • One Invoice for Your Organization
  • All-In-One Licensing Model
  • Must buy license for every employee

A 30-day free trial is available for interested entrepreneurs and businesses.

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 3

We are aware that when you decide to buy a Business Process Management Software it’s vital not only to see how experts score it in their reviews, but also to check whether the actual people and businesses that bought it are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Zoho One reviews across a vast range of social media sites. The data is then displayed in an easy to understand format revealing how many customers had positive and negative experience with Zoho One. With that information at hand you should be ready to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Zoho One?

No information available.

Zoho One User Reviews

Zoho One average rating:

Average score
3.8/5 (3 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

2/5

Ease of Use

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The most favorable review

Craig Marsh

PROS: Integration and Breadth of Integration, Security, Price, User Experience, Support.

CONS: Zoho has more than 50 products and although it has built them over 20 years or so, they still bring out three new products per year. This puts them at the bleeding edge. Their technology is at the forefront but there are some reliabilty issues.

Reviewed 4 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Many functions in on app so it's good for having just one integrated app for business.

CONS: Some bugs are here and there. Integration is not that easy actually even syncing data to be used between apps and exporting and importing data between apps. On-boarding team and Support team don't seem to be knowledgeable enough for their tasks, insensible--many times I asked one thing but explain the other thing which I already explained it in my enquiry, unprepared before calls causing to a huge waste of my time, poor communication, not well-responding to requirements/bugs needed to be fixed, late for sessions/calls many times even 40 min late without informing anything and no show (without letting me in advance or during the appointment time) though our appointments were booked!

Reviewed 4 years ago

Read full review >

More reviews from 3 actual users:

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  • Latest
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  • Most negative

The Operating System for Business

Read full review >
Craig Marsh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Integration and Breadth of Integration, Security, Price, User Experience, Support.

CONS: Zoho has more than 50 products and although it has built them over 20 years or so, they still bring out three new products per year. This puts them at the bleeding edge. Their technology is at the forefront but there are some reliabilty issues.

What do you think about this review?

Great Poor

App is ok with some bugs but support is very poor

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.03.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Many functions in on app so it's good for having just one integrated app for business.

CONS: Some bugs are here and there. Integration is not that easy actually even syncing data to be used between apps and exporting and importing data between apps. On-boarding team and Support team don't seem to be knowledgeable enough for their tasks, insensible--many times I asked one thing but explain the other thing which I already explained it in my enquiry, unprepared before calls causing to a huge waste of my time, poor communication, not well-responding to requirements/bugs needed to be fixed, late for sessions/calls many times even 40 min late without informing anything and no show (without letting me in advance or during the appointment time) though our appointments were booked!

What do you think about this review?

Great Poor
Show More User Reviews (3)

Good Intentions with Poor Execution

Read full review >
Anonymous Reviewer
4/5

Overall impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2018 Company Size: N/A Industry: N/A

PROS: Zoho One offers access to a great suite of applications that are easily customizable, and in most cases, they can be integrated. All of this at a fairly reasonable price. There are many pleasing aspects to the design.

CONS: Customer support is a nightmare! The people who work for Zoho are very nice and they genuinely want to help, but they can't because Zoho is so disorganized. Zoho takes great pride in being a company of engineers that think sales is a dirty word. Unfortunately, this leads to ignoring the customer experience in the pursuit of new and better features. Each development group works in a silo. If you have a problem with mail and the CRM, you have to work with two different teams to find a solution, and too often one team will implement changes without checking to see if they will adversely affect the use of other Zoho applications. When I started using Zoho One, they told me that I'd have a concierge who would help. It's been over three months since I contacted my concierge about an issue that is still unresolved. All he did was tell me that he was going to connect me with a customer support team.

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Popular Zoho One Alternatives

Top Competitors To Zoho One By Price

Trending Business Process Management Software Reviews

Zoho One Comparisons

Zoho One user reviews

The Operating System for Business

Read full review >
Craig Marsh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

App is ok with some bugs but support is very poor

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.03.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

Good Intentions with Poor Execution

Read full review >
Anonymous Reviewer
4/5

Overall impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2018 Company Size: N/A Industry: N/A
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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