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Zonka Feedback Review

Zonka Feedback
Our score: 8.6 User satisfaction: 86%

What is Zonka Feedback?

Zonka Feedback is a survey application that enables you to create white-labeled surveys and collect actionable feedback and insights from customers or employees through various channels, including mobile devices, self-service kiosks, email, SMS, and your own website. This easy-to-use and comprehensive tool aims to help you improve customer/employee satisfaction and experience by providing you with a fast and effective way to build, track, and manage online surveys. 

Zonka Feedback comes with features that permit you to create professional-looking and engaging surveys tailored to the specific needs and requirements of your organization or business. It has a survey builder where you can access a wide collection of pre-built feedback forms and survey templates designed for all types of industries. You can also customize these templates with complete flexibility, like selecting the appropriate types of survey questions you need, enabling skip logic in your surveys, adding your own company logo, and modifying the colors, background images, and text fonts. 

Through the survey app’s feedback reporting capabilities, you’ll be able to track feedback, responses, and insights from customers or employees in real-time and act on them immediately. You and your team members can view customer/employee feedback taken across multiple channels from a single inbox. Moreover, Zonka Feedback lets you turn feedback and responses into tasks that you can assign to team members, allowing them to quickly identify and resolve issues raised by customers or employees. 

Overview of Zonka Feedback Benefits

Multi-Channel Feedback Collection 

Zonka Feedback gives you the ability to take actionable feedback and insights from customers or employees in real-time using different channels. This means you can set up whatever types of online surveys you want and allow your customers or employees to access and answer them via mobile devices, your company’s website, email, or SMS. 

For instance, Zonka Feedback has a mobile app designed for Android and iOS devices. With this mobile app, you’ll be able to transform any iPad, iPhone, Android tablet, or Android smartphone used in your company into a self-service survey kiosk. As a result, your customers or employees can conveniently and seamlessly answer surveys on their own without asking for assistance from any staff. 

The mobile app includes automation features that you can take advantage of. When running in kiosk mode, this app can automatically restart a survey within a specified time frame after the respondent has completed the survey. You can also set the maximum inactivity time for a particular survey. If the respondent remains idle after the maximum inactivity time has been reached, the mobile app automatically notifies the respondent and resets the survey for the next respondent. 

In addition, you can set and run the mobile app in offline mode so that you can still collect feedback through mobile devices even if they are not currently connected to the Internet. Once your mobile devices re-establish Internet connection, all the data in feedback and responses gathered in offline mode will be instantly synchronized with the data stored in Zonka Feedback. 

Aside from mobile devices, Zonka Feedback also enables you to get customer/employee feedback online directly on your own company’s website. You can embed survey forms onto the website which respondents can access via a personalized URL. You’ll be able to take feedback by adding surveys to emails or sending out one-click surveys through SMS as well. 

Customer/Employee Feedback Reporting

Zonka Feedback gives you access to a set of features that allow you to track, analyze, and handle survey responses and results in real-time. The survey application provides a unified inbox where you along, with your team members, can track all feedback and survey responses from customers or employees regardless of what channels are used. This inbox serves as a digital workspace created so you can view customer or employees’ feedback across multiple channels and collaborate with your team members in acting on those feedback. 

From the unified inbox, you’ll be able to check and manage all kinds of feedback, whether they are positive or negative. You can tag feedback and create tasks out of them, especially those that are urgent or require immediate attention. You can, then, assign the tasks to the appropriate team members to follow up on specific customers’ issues mentioned in the feedback and take immediate action for their resolution. 

Zonka Feedback also has alert features that help you quickly act on customer or employee feedback. For example, when responses to surveys delivered via email or SMS  have a negative rating or score, the application instantly notifies you about those negative feedback. Email and SMS survey notifications can even be sent out to multiple persons at once. Furthermore, Zonka Feedback enables you to generate feedback reports for any time period and compare feedback reports between various date ranges. 

Enterprise-Grade Feedback Management

The survey application offers some features built to meet the needs of companies and businesses that operate in multiple chains, locations, or branches. Through its device tracking feature, you get the chance to access important pieces of information about the devices you’re using to take feedback from customers and employees. This feature lets you remotely keep track of survey devices across various locations from a web-based console. 

You can find out the type of survey device used, the respondents who accessed the device including their IP addresses and access dates/times, the version of the survey app currently installed on the device, the total number of feedback gathered through the device, and the times when the device was properly functioning to capture feedback. With all these useful information at your fingertips, you can increase your survey response rates, protect your survey devices from security threats, and make your surveys more reliable. 

Another enterprise-grade feature present in Zonka Feedback is it permits you to integrate the app with other tools and systems to automate how you manage surveys for various purposes. This way, you can automatically transmit survey data, responses, and reports from Zonka Feedback to the tools you connected with it.

Furthermore, through integrations, you can trigger processes, notifications, and alerts in your existing tools depending on the activities occurring within Zonka Feedback. For example, you are instantly notified to create tickets in your customer support application or generate new leads in your CRM system when new feedback and responses are added to Zonka Feedback.

Overview of Zonka Feedback Features

  • Survey Builder
  • Multiple Survey Question Types
  • Feedback Form & Survey Templates
  • Skip Logic & Branching
  • White-Labeled Surveys
  • Multi-Channel Surveys
  • Survey Kiosk
  • Offline Feedback Collection
  • Team Collaboration
  • Response Inbox
  • Survey Alerts & Notifications
  • Feedback Reports
  • Multiple Locations & Chains
  • Survey Device Tracking
  • Integration

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Zonka Feedback Position In Our Categories

Knowing that companies have special business demands, it is only wise that they avoid preferring a one-size-fits-all, ”best” software solution. Needless to say, it would be hard to try to find such application even among popular software products. The sensible thing to do would be to narrow down the various important functions which need analysis including important features, price plans, technical skill ability of staff, organizational size, etc. After which, you should double down on the research thoroughly. Read some of these Zonka Feedback evaluations and check out each of the solutions in your shortlist more closely. Such all-encompassing product investigation guarantees you stay away from unfit software products and select the one which offers all the aspects your business requires.

Position of Zonka Feedback in our main categories:

TOP 20

Zonka Feedback is one of the top 20 Survey Software products

If you are considering Zonka Feedback it could also be a good idea to investigate other subcategories of Survey Software gathered in our database of SaaS software reviews.

It is important to keep in mind that hardly any service in the Survey Software category is going to be an ideal solution able to meet all the goals of all company types, sizes and industries. It may be a good idea to read a few Zonka Feedback Survey Software reviews first as certain software can perform well only in a really narrow group of applications or be created with a very specific industry in mind. Others might operate with an idea of being simple and intuitive and as a result lack complex functions welcomed by more experienced users. There are also solutions that focus on a large group of customers and give you a rich feature toolbox, however this frequently comes at a more significant price of such a service. Make sure you're aware of your needs so that you select a software that provides exactly the elements you look for.

How Much Does Zonka Feedback Cost?

Zonka Feedback Pricing Plans:

Free Trial

Starter (Devices, Online, Email, & SMS)

$39/month

Professional (Devices, Online, Email, & SMS)

$99/month

Growth (Devices, Online, Email, & SMS)

$199/month

Enterprise (Devices, Online, Email, & SMS)

$349/month

Professional (Multi-Channel)

$99/month

Growth (Multi-Channel)

$249/month

Enterprise (Multi-Channel)

$499/month

Enterprise Plus (Multi-Channel)

$999/month

Zonka Feedback offers various SMB and enterprise pricing plans for you to choose from, depending on what types of channels you want to use for getting feedback from customers and employees. Here are the details:

Tablets & Devices

  • Collect feedback using Android and iOS devices

Starter – $39/month or $33/month (annual billing)

  • 2 device licenses (collect an unlimited number of responses)
  • 1 web user
  • Unlimited surveys and questions
  • Branded surveys
  • Skip logic-enabled surveys
  • Live reports & dashboards
  • Mobile apps
  • Survey app in offline & kiosk mode
  • Export data
  • Integrations via Webhooks & APIs
  • Survey app in offline & kiosk mode
  • Email alerts
  • Weekly emailed feedback digests

Professional – $99/month or $83/month (annual billing)

  • 5 device licenses (collect an unlimited number of responses)
  • 2 web users
  • All features in Starter Plan, Plus:
  • SMS  & Email notifications
  • Daily, weekly, & monthly emailed feedback digests
  • Comparative feedback reporting
  • Multi-lingual survey support

Growth – $199/month or $166/month (annual billing)

  • 11 device licenses (collect an unlimited number of responses)
  • Unlimited web users
  • All features in Professional Plan, Plus:
  • Schedule reports
  • Domain white-labeling

Enterprise – $349/month or $291/month (annual billing)

  • 20 device licenses (collect an unlimited number of responses)
  • Unlimited web users
  • All features in Growth Plan, Plus:
  • Dedicated account manger

Online, Email, & SMS

  • Collect feedback online and send email and SMS surveys

Starter – $39/month or $33/month (annual billing)

  • 750/month (online survey responses, emails, & SMS credits)
  • 1 web user
  • Unlimited surveys and questions
  • Branded surveys
  • Skip logic-enabled surveys
  • Live reports & dashboards
  • Mobile apps
  • Survey app in offline & kiosk mode
  • Export data
  • Integrations via Webhooks & APIs
  • Email alerts
  • Weekly emailed feedback digests

Professional – $99/month or $83/month (annual billing)

  • 3,500/month (online survey responses, emails, & SMS credits)
  • 2 web users
  • All features in Starter Plan, Plus:
  • SMS & Email  notifications
  • Daily, weekly, & monthly email feedback digests
  • Comparative feedback reporting
  • Multi-lingual survey support

Growth – $199/month or $166/month (annual billing)

  • 10,000/month (online survey responses, emails, & SMS credits)
  • Unlimited web users
  • All features in Professional Plan, Plus:
  • Schedule reports
  • Domain white-labeling

Enterprise – $349/month or $291/month (annual billing)

  • 20,000/month (online survey responses, emails, & SMS credits)
  • Unlimited web users
  • All features in Growth Plan, Plus:
  • Dedicated account manger

Multi-Channel

  • Use all supported channels to take feedback (tablets, online, email, & SMS)

Professional – $99/month or $83/month (annual billing)

  • 2 device licenses (collect an unlimited number of responses)
  • 750/month (online survey responses, emails, & SMS credits)
  • 1 web user
  • Unlimited surveys and questions
  • Branded surveys
  • Skip logic-enabled surveys
  • Live reports & dashboards
  • Export data
  • Mobile apps
  • Survey app in offline & kiosk mode
  • Integrations via Webhooks & APIs
  • SMS & Email notifications
  • Daily, weekly, & monthly email feedback digests
  • Comparative reporting
  • Multi-lingual survey support

Growth – $249/month or $208/month (annual billing)

  • 5 device licenses (collect an unlimited number of responses)
  • 5,000/month (online survey responses, emails, & SMS credits)
  • All features in Professional Plan, Plus:
  • Schedule reports
  • Domain white-labeling

Enterprise – $499/month or $416/month (annual billing)

  • 15 device licenses (collect an unlimited number of responses)
  • 15,000/month (online survey responses, emails, & SMS credits)
  • All features in Professional Plan, Plus:
  • Dedicated account manager

Enterprise Plus – $999/month or $833/month (annual billing)

  • 40 device licenses (collect an unlimited number of responses)
  • 40,000/month (online survey responses, emails, & SMS credits)
  • All features in Enterprise Plan

 

User Satisfaction

Positive Social Media Mentions 18
Negative Social Media Mentions 3

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zonka Feedback reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zonka Feedback. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Zonka Feedback pricing details?

Zonka Feedback Pricing Plans:

Free Trial

Starter (Devices, Online, Email, & SMS)

$39/month

Professional (Devices, Online, Email, & SMS)

$99/month

Growth (Devices, Online, Email, & SMS)

$199/month

Enterprise (Devices, Online, Email, & SMS)

$349/month

Professional (Multi-Channel)

$99/month

Growth (Multi-Channel)

$249/month

Enterprise (Multi-Channel)

$499/month

Enterprise Plus (Multi-Channel)

$999/month

Zonka Feedback offers various SMB and enterprise pricing plans for you to choose from, depending on what types of channels you want to use for getting feedback from customers and employees. Here are the details:

Tablets & Devices

  • Collect feedback using Android and iOS devices

Starter – $39/month or $33/month (annual billing)

  • 2 device licenses (collect an unlimited number of responses)
  • 1 web user
  • Unlimited surveys and questions
  • Branded surveys
  • Skip logic-enabled surveys
  • Live reports & dashboards
  • Mobile apps
  • Survey app in offline & kiosk mode
  • Export data
  • Integrations via Webhooks & APIs
  • Survey app in offline & kiosk mode
  • Email alerts
  • Weekly emailed feedback digests

Professional – $99/month or $83/month (annual billing)

  • 5 device licenses (collect an unlimited number of responses)
  • 2 web users
  • All features in Starter Plan, Plus:
  • SMS  & Email notifications
  • Daily, weekly, & monthly emailed feedback digests
  • Comparative feedback reporting
  • Multi-lingual survey support

Growth – $199/month or $166/month (annual billing)

  • 11 device licenses (collect an unlimited number of responses)
  • Unlimited web users
  • All features in Professional Plan, Plus:
  • Schedule reports
  • Domain white-labeling

Enterprise – $349/month or $291/month (annual billing)

  • 20 device licenses (collect an unlimited number of responses)
  • Unlimited web users
  • All features in Growth Plan, Plus:
  • Dedicated account manger

Online, Email, & SMS

  • Collect feedback online and send email and SMS surveys

Starter – $39/month or $33/month (annual billing)

  • 750/month (online survey responses, emails, & SMS credits)
  • 1 web user
  • Unlimited surveys and questions
  • Branded surveys
  • Skip logic-enabled surveys
  • Live reports & dashboards
  • Mobile apps
  • Survey app in offline & kiosk mode
  • Export data
  • Integrations via Webhooks & APIs
  • Email alerts
  • Weekly emailed feedback digests

Professional – $99/month or $83/month (annual billing)

  • 3,500/month (online survey responses, emails, & SMS credits)
  • 2 web users
  • All features in Starter Plan, Plus:
  • SMS & Email  notifications
  • Daily, weekly, & monthly email feedback digests
  • Comparative feedback reporting
  • Multi-lingual survey support

Growth – $199/month or $166/month (annual billing)

  • 10,000/month (online survey responses, emails, & SMS credits)
  • Unlimited web users
  • All features in Professional Plan, Plus:
  • Schedule reports
  • Domain white-labeling

Enterprise – $349/month or $291/month (annual billing)

  • 20,000/month (online survey responses, emails, & SMS credits)
  • Unlimited web users
  • All features in Growth Plan, Plus:
  • Dedicated account manger

Multi-Channel

  • Use all supported channels to take feedback (tablets, online, email, & SMS)

Professional – $99/month or $83/month (annual billing)

  • 2 device licenses (collect an unlimited number of responses)
  • 750/month (online survey responses, emails, & SMS credits)
  • 1 web user
  • Unlimited surveys and questions
  • Branded surveys
  • Skip logic-enabled surveys
  • Live reports & dashboards
  • Export data
  • Mobile apps
  • Survey app in offline & kiosk mode
  • Integrations via Webhooks & APIs
  • SMS & Email notifications
  • Daily, weekly, & monthly email feedback digests
  • Comparative reporting
  • Multi-lingual survey support

Growth – $249/month or $208/month (annual billing)

  • 5 device licenses (collect an unlimited number of responses)
  • 5,000/month (online survey responses, emails, & SMS credits)
  • All features in Professional Plan, Plus:
  • Schedule reports
  • Domain white-labeling

Enterprise – $499/month or $416/month (annual billing)

  • 15 device licenses (collect an unlimited number of responses)
  • 15,000/month (online survey responses, emails, & SMS credits)
  • All features in Professional Plan, Plus:
  • Dedicated account manager

Enterprise Plus – $999/month or $833/month (annual billing)

  • 40 device licenses (collect an unlimited number of responses)
  • 40,000/month (online survey responses, emails, & SMS credits)
  • All features in Enterprise Plan

 

What integrations are available for Zonka Feedback?

Zonka Feedback can be integrated with other systems, applications, and tools via APIs, Webhooks, and Zapier.

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Reviewed By Nestor Gilbert
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