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Agiloft Agile Service Desk Suite Review
What is Agiloft Agile Service Desk Suite?
Agiloft Agile Service Desk Suite is a host of integrated service desk tools for efficient and alert operations. Its elements form a single system where IT service processes records are stored, which has a dashboard for full workflow control.
The Agiloft Agile Service Desk Suite has a user-friendly and graphical interface that displays relevant information in digestible forms for quick responses to issues.
In addition, no matter how complex a business’s support needs become, Agiloft Agile Service Desk Suite scales and adapts to continue providing them with functional capabilities. Thus, companies can reduce overhead in using a software that remains adeptly serviceable as they grow.
Show MoreOverview of Agiloft Agile Service Desk Suite Benefits
Consolidated Customer Support
One way to keep customers happy is to provide them with timely support. Agiloft assists businesses in that regard through its Agile Service Desk Suite that is replete with functionalities that enable after-care teams in swiftly resolving tickets. However, it does not focus on speed alone—the solution also assists customer support representatives in accurately fixing problems to ensure they do not reoccur.
Moreover, Agiloft Agile Service Desk Suite gives businesses the opportunity to aid their customers in multiple ways: live chat, phone, email, web form, and even social media. Yet despite the plethora of support ticket sources, companies can rest assured that they are streamlined for the efficient delivery of service.
Automated RMA Management
For companies that transact with machine parts, Agiloft Agile Service Desk Suite has a wide array of RMA management capabilities. These let them ensure that their procedures are standardized to guide their technicians and support personnel for the efficacious rendering of service.
Furthermore, the application provides end users with the information they require such as SLAs and warranties for the accurate provisioning of replacement components.
Accelerated Internal Support
Customers are not the only ones requiring the aid of a support team—members of the enterprise do, too. This is something Agiloft understands, which is why the Agile Service Desk Suite has a variety of components dedicated to the assistance of employees. With these, companies can promote employee productivity and increased satisfaction by giving them a dedicated IT team for the resolution of internal tickets.
Complete Asset Control
Agiloft Agile Service Desk Suite is equipped with tools for the agile conduct of asset management. The software fully automates processes with regard to that for users to instantly be alerted when licenses and contracts expire. As such, they can swiftly act to renew agreements for the smooth and continuous flow of work processes.
Service Continuity
Changes cannot be avoided in a business, but interruptions due to those can be prevented. Agiloft Agile Service Desk Suite aids them in making sure of that, by giving power users the ability to enforce strict compliance with established procedures before changes are effected. This lets them make sure that areas potentially impacted by system transformations remain functional during the process.
Show MoreOverview of Agiloft Agile Service Desk Suite Features
- Self-Service Portal
- Integrated Live Chat
- Customizable End User Interface
- Escalation Rules
- Workflows & Templates
- Graphical Workflow Editor
- Granular Permission Controls
- Management Dashboards
- Graphical Charts & Reports
- Integrated Customer Surveys
- Internal Help Desk
- Full Historical Audit
- Automatic License Alerts
- Single Sign-On
- APIs & Integrations
- Ticketing System Integration
- Barcode Scanner Integration
- Email & SMS Integration
- Calendar Integration
- RMA Management
- Repair Tracking
- Parts Ordering
- Windows Management Instrumentation
- ITIL & ITSM
Agiloft Agile Service Desk Suite Position In Our Categories
Keeping in mind companies have particular business-related wants, it is sensible that they avoid settling on a one-size-fits-all, ideal software. Be that as it may, it is almost impossible to try to find such a software solution even among sought-after software products. The clever thing to undertake is to narrow down the several important functions that require scrutiny like major features, packages, technical skill capability of staff, company size, etc. Thereafter, you must conduct your product research systematically. Have a look at some of these Agiloft Agile Service Desk Suite analyses and explore the other software solutions in your list in detail. Such comprehensive research ascertain you steer clear of unfit applications and subscribe to the system that includes all the aspects your business requires.
Position of Agiloft Agile Service Desk Suite in our main categories:
TOP
20
Agiloft Agile Service Desk Suite is one of the top 20 IT Asset Management Software products
If you are considering Agiloft Agile Service Desk Suite it might also be beneficial to investigate other subcategories of IT Asset Management Software collected in our database of SaaS software reviews.
Organizations have diverse needs and requirements and no software platform can be perfect in such a scenario. It is useless to try to find an ideal off-the-shelf software app that fulfills all your business requirements. The intelligent thing to do would be to modify the application for your specific requirements, employee skill levels, budget, and other elements. For these reasons, do not hasten and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your particular wants. Do your research, look into each short-listed platform in detail, read a few Agiloft Agile Service Desk Suite IT Asset Management Software reviews, speak to the seller for explanations, and finally choose the product that provides what you want.
How Much Does Agiloft Agile Service Desk Suite Cost?
Agiloft Agile Service Desk Suite Pricing Plans:
Free Trial
Free
Free
Professional
$45.00/license/month
Professional Unlimited
$65.00/license/month
Enterprise
$95.00/license/month
What are Agiloft Agile Service Desk Suite pricing details?
Agiloft Agile Service Desk Suite Pricing Plans:
Free Trial
Free
Free
Professional
$45.00/license/month
Professional Unlimited
$65.00/license/month
Enterprise
$95.00/license/month
Agiloft offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Free – Free
- Up to 5 Power Users
- Up to 5 End Users
- Timer-Based Rules/48-Hour Intervals
Professional – $45.00/license/month
- All Free Features
- 5 Minimum Power Users
- Timer-Based Rules/5-Minute Intervals
- Support Portal
- Phone Support
Professional Unlimited – $65.00/license/month
- All Professional Features
- Multi-Language Support
- Unlimited End Users
- Customer Portals
- Employee Portals
Enterprise – $95.00/license/month
- All Professional Unlimited Features
- Web Services API
- REST API
- Python Scripting
- Perl Scripting
- JSON Integration
Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.
User Satisfaction
Positive Social Media Mentions
57
Negative Social Media Mentions
5
We know that when you choose to purchase a IT Asset Management Software it’s crucial not only to learn how professionals evaluate it in their reviews, but also to find out if the real clients and businesses that purchased these solutions are genuinely satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Agiloft Agile Service Desk Suite reviews across a broad array of social media sites. The information is then featured in an easy to digest way revealing how many clients had positive and negative experience with Agiloft Agile Service Desk Suite. With that information at your disposal you should be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Agiloft Agile Service Desk Suite?
Agisoft provides power users with tools they need to extend the capabilities of Agile Service Desk Suite via scripting, API, and JSON.
Agiloft Agile Service Desk Suite User Reviews
Agiloft Agile Service Desk Suite average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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A top tier platform that helps handle all business concerns and resolve them accordingly.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 28.06.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
PROS: Agiloft is the type of product that can do lots of things to keep your customers happy and secure your business. The staff behind this product has been very supportive ever since. Also, we were able to avail of this software at a good price. So it's a complete package.
CONS: I would like to customize the app so it would be easier for me to find the things that I need and use every day. But I cannot do it myself so I always have to call for help.
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Agiloft Agile Service Desk Suite user reviews
A top tier platform that helps handle all business concerns and resolve them accordingly.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 28.06.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
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