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AireContact Review
What is AireContact?
AireContact is a cloud-based contact center suite developed specifically for small and medium-sized enterprises. The platform presents a comprehensive, all-in-one solution designed to let users gain call center capabilities, ranging from inbound and outbound call center operations, social media communications, and support for campus environments, remote offices, and residential locations among others. Flaunting the patented simpliCT (pronounced “simplicity”) hosted contact center system, AireContact gives both users and their customers a positive communication and interaction experience as they can engage via multiple avenues including voice, email, chat, and social media.
AireContact has been widely recognized as one of the call center software industry’s leading solutions and is used by many of today’s communications carriers such as AT&T, Verizon, Sprint, CenturyLink, Windstream, and XO to name a few.
Show MoreOverview of AireContact Benefits
AireContact provides a multitude of benefits for companies who are looking to add more value to their customer interaction setup, project a better corporate image to their clients, and generate more revenues. Among the upsides that come with AireContact include:
- Better channeling of customer interactions through the multimedia blended queue.
- Appropriately designating calls, queries, emails, fax and more to the most qualified agents, who are empowered by the system to multitask and manage multiple interactions as far as their skill level will allow.
- Easily monitor and manage everything that is happening through the visual wallboard.
- Being a cloud-based system, users can leverage the platform’s capability to deliver tons of messages to multiple recipients in a short amount of time, not to mention users no longer required to install software or acquire additional hardware, rent more office space, and shed more money to set up an actual call center.
Overview of AireContact Features
- Voice Inbound and Aoutbound
- Automatic Outbound
- Web Chat
- Fax as Email
- Voice Mail
- Web Callback (Click2Call)
- SMS
- Multi-Channel Phone Book
- Blended Call Center
- Social Media Customer Care
- Hosted Contact Center Platform for Service Providers
- Applications
- Call Center Application Portal
- Agent Application
- Real-time Wallboard
- Supervision Tool
- Reporting Tools
- Management Tools
- Telephony Features
- Multi-Channel Communication Features
- Multi-Channel ACD Routing
- Supervision Features
How Much Does AireContact Cost?
AireContact Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are AireContact pricing details?
AireContact Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing available by quote. Contact AireContact directly for more pricing details.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We know that when you choose to purchase a Communications Software it’s vital not only to find out how professionals score it in their reviews, but also to discover if the actual clients and companies that purchased these solutions are indeed happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and AireContact reviews across a wide array of social media sites. The information is then presented in an easy to understand way showing how many clients had positive and negative experience with AireContact. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for AireContact?
No information available.
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