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Dzinga Review

Dzinga
Our score: 8.0 User satisfaction: 100%

What is Dzinga?

Dzinga is a cloud-based business communications services provider (SaaS) that targets small and medium-sized businesses. They deliver high-quality cloud-based solutions for business communications that don’t burst the bank, enabling users to utilize and fully maximize wireless and mobile communications to grow their business.

Dzinga boasts the fastest and most reliable IP telephony in Europe and meets customers at their level to ensure that they get what they pay for. The company caters to thousands of businesses located in 11 countries across Europe and they are growing.

Dzinga offers 98.8% service level, 0.03 milliseconds transmission time (one of the fastest in the world), 21 seconds maximum callback time, and 24/7 top class customer service.

Overview of Dzinga Benefits

Dzinga parades a throng of advantages for businesses and organizations. For one, it delivers the quickest call-back in the European market. While other business communications providers generate callbacks in 28 seconds, Dzinga is way faster at 21. This glaring difference gives Dzinga users that wow factor that impresses their clients.

While freemium versions do not offer much except the basic features, Dzinga’s freemium edition packs a punch. It comes with both basic and a number of advanced functionalities that users will find very useful. The only tool missing is the email generation capability that enables agents to create and send an email to their managers after a client submits a request for a callback.But even with this absent feature, Dzinga’s freemium software takes care of almost all business communication needs. Almost.

With Dzinga, clients enjoy fast and immediate access to the telephony. Once everything is set up, users are able to make and receive calls after an hour. Fast deployment and utilization of the system mean better business communications without the long waiting time. Dzinga doesn’t impede clients’ storage capabilities. The software offers unlimited call recordings storage, enabling them to save all necessary and important communications in the system’s cloud storage and never be concerned about storage space.

Dzinga centralizes all business communications by putting all tools into a single place. Contact details, landline numbers, mobile numbers, toll-free numbers, widgets, and other features are easily accessible and the interface is highly customizable, making it easy for agents to integrate Dzinga into their workflows without introducing many changes.

Overview of Dzinga Features

  • Virtual PBX
  • Toll-free 800 numbers
  • Extensions (3-,4-,5-digit numbers for employees)
  • Local landline numbers with worldwide country codes
  • Smart call-back service
  • Voice Recording
  • IVR (interactive voice response)

What Problems Will Dzinga Solve?

Scenario #1: Improving site conversion rate

Jovan Kovacic manages a small travel agency that offers tours in Europe and Southwest Asia. He started using a toll-free 800 number way before his competition but they soon followed with their own 800 numbers, eliminating his advantage.

Jovan decided to include a free call-back request button on his business page, allowing prospective clients to leave their number and a preferred callback time, though they generally prefer to be called back immediately. The system then finds an available representative who connects to the client as soon as they pick up the phone. Suffice to say, his business boomed and never trailed since.

Feature: HPBX, Call-back, Landline numbers

Scenario #2: Saving all incoming calls from clients

Marco Rauk created his own online store but did not consider getting a telephony service. He thought that having a conveniently located warehouse, a simple and user-friendly site, and responsible couriers were sufficient to get things rolling. Instead, he uses a cheap phone and a sim card to handle all his business communications. This didn’t work out so he decided to have a telephone line installed. The problem was clients would call his office at inconvenient times and there was a need to have someone constantly manning the phone or else he will miss a lot of opportunities. Also, whenever the phone is being used, many clients and potential customers can’t get through.

Marco opted to try HPBX, purchased a few city numbers, and connected conversation recording (to improve service quality), IVR. Numbers are all multichannel, and he also set up call forwarding for employees’ cellphones, meaning that they no longer miss any calls. He even did everything myself in the personal panel of a couple hours.

More than that he decided to move since they had outgrown our facility. And in that case, HPBX helped him not to lose any of his numbers or functionality. His clients were safe.

Feature: HPBX, landline numbers, IVR(voicemenu), call forwarding, call-recording, call history.

Scenario #3: Avoiding conflict with clients

Ron Morrisssey work with direct sales and end up calling other cities and even countries. Because of the sometimes overwhelming expenses that can entail, he signed up for IP telephony and the conversation recording functionality Dzinga offers. It’s simple: you connect a service, log into your account, select a conversation, and listen to it from beginning to end.

A few weeks after activating the service they had a small disagreement with a client. His partners missed a deadline, so they didn’t get some forecasts and analysis in time — ultimately, they were too late to get involved in an important project. The top management teams took a look at the problem, and all it took was for him to produce a conversation recording that made it perfectly clear who was to blame. They were saved.

That wasn’t the only time conversation recordings helped them. There are also times not directly related to conflicts that have underlined the importance of that functionality: recently an employee quit after being the point of contact for an important partner. His successor was able to pick right up where he left off after just a couple days spent listening to all his predecessor’s call recordings. Thats it.

Feature: HPBX, landline numbers, call-recording, call history.

Awards & Quality Certificates

Dzinga Position In Our Categories

Since companies have their own business requirements, it is only wise that they avoid purchasing a one-size-fits-all, ideal business program. However, it would be hard to chance on such a software solution even among recognizable software solutions. The practical step to undertake would be to jot down the various key functions which demand research like essential features, plans, skill levels of staff members, company size, etc. Next, you should do your product research to a full extent. Go over some of these Dzinga evaluations and scrutinize each of the software products in your list in detail. Such all-encompassing research ensure you circumvent ill-fitting apps and subscribe to the system that offers all the features your business requires.

Position of Dzinga in our main categories:

TOP 200

Dzinga is one of the top 200 Communications Software products

If you are considering Dzinga it might also be sensible to analyze other subcategories of Communications Software listed in our database of B2B software reviews.

There are well-liked and widely used applications in each software category. But are they essentially the best fit for your company’s special wants? A trendy software product may have thousands of subscribers, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Dzinga Communications Software reviews and think about the aspects that you desire in the software such as the price, main functionality, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these products, read online opinions, get clarifications from the vendor, and do your investigation systematically. This in-depth homework is certain to aid you find the most excellent software platform for your company’s unique wants.

How Much Does Dzinga Cost?

Dzinga Pricing Plans:

Free Trial

Small

 €48 per month

Medium

€140 per month

Large

€360 per month

Dzinga is a cloud-based communication platform that offers:

  • VoIP
  • landline numbers in over two dozen countries
  • virtual PBX
  • multichannel toll-free number
  • call recording
  • intellligent call back widget

Dzinga Pricing Plans:

Small – € 48 per month

Medium – € 140 per month

Large – € 360 per month

 

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 0

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dzinga reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dzinga. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Polish

Pricing Model

  • Monthly payment
  • One-time payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Dzinga pricing details?

Dzinga Pricing Plans:

Free Trial

Small

 €48 per month

Medium

€140 per month

Large

€360 per month

Dzinga is a cloud-based communication platform that offers:

  • VoIP
  • landline numbers in over two dozen countries
  • virtual PBX
  • multichannel toll-free number
  • call recording
  • intellligent call back widget

Dzinga Pricing Plans:

Small – € 48 per month

Medium – € 140 per month

Large – € 360 per month

 

What integrations are available for Dzinga?

Dzinga integrates with the following business systems and applications:

  • WordPress
  • Selly
  • DBSM
  • GetResponse
  • Przelewy24
  • Joomla
  • Shoper
  • IAI Shop
  • Zoho
  • Sky-shop
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Reviewed By Nestor Gilbert
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