BigContacts Review

PROS: As a small business owner, I've tried many customer relationship management (CRM) tools, but none have quite hit the mark like BIGContacts. What sets it apart is its user-friendly interface and sales tracking features. I can easily visualize my sales pipeline and track the progress of each deal. This has been a game-changer for my sales team, as we can quickly identify areas for improvement and focus our efforts on the deals that are most likely to close.

CONS: One area where BIGContacts could work better is in its integrations with other tools. While it does integrate with some popular tools like Outlook and QuickBooks, it would be great to see more integrations with other tools we use daily.

PROS: The fields, layouts, views, and workflows are customizable. BIGContacts also enables us to define user roles and permissions for our team members. We can generate custom reports to track important business performance metrics and use advanced filters to sort through business data with ease.

CONS: Emails with images sent through BIGContacts are slow to load.

PROS: The sales pipeline can be customized easily. We use it to keep track of the current position of prospects. It is also easy to move these deals forward in the pipeline by simply dragging and dropping them. Our sales team uses BIGContacts to communicate internally and schedule appointments with clients.

CONS: We have to score leads manually. It would be great if the tool offered AI-powered functionality for qualifying leads.

PROS: The range of native integration options is one of the reasons we chose BIGContacts CRM. We were able to complete the integration process with our existing business applications quickly and effortlessly. Moreover, the customer support team was always available to help us out wherever we felt stuck.

CONS: We have encountered some speed lags recently, but the support team has been promptly working on improving the same.

PROS: The fields, layouts, views, and workflows are customizable. BIGContacts also enables us to define user roles and permissions for our team members. We can generate custom reports to track important business performance metrics and use advanced filters to sort through business data with ease.

CONS: Emails with images sent through BigContacts are slow to load.

PROS: BIGContacts has been a game changer for our business. It is now much easier to track deadlines and manage to-do lists. We use this CRM application to automate repetitive tasks and monitor business performance. It also lets us store relevant information related to clients using notes and custom data fields within contact records.

CONS: Connecting the webform was a challenge initially. However, we received instant assistance from the support team, which made it possible to connect the forms with the CRM tool.

PROS: Segmented lists have been a live saver for us. We can easily create static and dynamic contact lists to keep our interactions well-targeted. The tool lets us set up automated reminders to meet deadlines faultlessly.

CONS: BIGContacts meets expectations in all regards. We do not have any complaints about the tool so far.

PROS: We can track all our QuickBooks transactions with clients within their contact profiles in BIGContacts. This avoids any back and forth between both platforms and saves considerable time. There isn’t any need for manual data entry, which further enhances productivity.

CONS: The only feature that we wish this tool provided was some sort of intelligent lead routing. Other than that, it has worked quite satisfactorily for us.

PROS: Automated email follow-ups save a lot of time. We use the contact database to personalize all interactions with our clients and delight them. It is easy to track the engagement levels for these emails using detailed reports. We also use the tool to set up templates to eliminate the effort of rewriting emails.

CONS: Speed lags occur here and there. We relayed this to the support team, and some improvements have been made recently.

PROS: The best part about this CRM tool is its simplicity and ease of use. The tool had a minimal learning curve and was easy to implement. BIGContacts also has extensive help resources and a support team that answers questions promptly. The tool’s interface is intuitive and easy to use. The CRM tool’s features have helped us utilize our business data efficiently and strengthen our customer relationships.

CONS: There is no way to locate and eliminate duplicate contact records.

PROS: We use this CRM to keep contact data organized and improve our customer experiences. What we like the most about BIGContacts

CONS: Lag in the software’s speed is one area that BIGContacts can improve upon.

PROS: It left me with an open mouth to see how easy and maintainable this software is. I had questions, obviously, but they were of no concern with such an awesome support team.

CONS: I would like the system to delete incorrect files in case you attach them to an important email. That would help. There is space for other email improvements too, for instance a movable email window.

PROS: BIGContacts’ best feature is its simple interface. The custom sales pipeline has worked well for our sales team as well.

CONS: While the mobile CRM is functional, its interface needs improvement.

PROS: We've been using BigContacts for few months already, and we are impressed by its effectiveness and usability. It helps us organize our work, and it does a really good job for setting appointments with clients. In fact, having an online contact manager is a good idea for every firm that wants to differentiate between activities, or to do multitasking.

CONS: Browsing delays spoil the picture a bit, but I believe this is due to the multitude of cache on the page. If I had to insinuate an improvement, I would definitely suggest lesser cache.

PROS: This is the fifth happy year of working with BigContacts, and it brought nothing but success in our company. We did an amazing job with transitions and realignment of territories, since information was packed and served for everyone that took over a position.

CONS: I struggled to learn reporting, but everything good comes with a price. I've understood how good it is, and for five years already I have nothing to complain. 16 people in our team are working with BigContacts, and none of them can say a bad word about it. Everyone is impressed.

PROS: social media tracking and email automation, team tracking

CONS: The mobile CRM’s interface could be better.

PROS: Some of the other CRM tools that we have worked and increase the efficiency of the data.

CONS: Out of all its competitors, BIGContacts offers the best value for money.

PROS: I am working as a Virtual Assistant in a company for home party services, and I am currently supporting the work of three directors. I honestly enjoy my job, especially when listing is involved. With BigContacts I am able to keep up with my tasks, and to prioritize the most important ones. I'm importing clients accurately for each employeer, and I benefit from the program's auto pilot to email new contacts when necessary.

CONS: I deal frequently with duplicate contacts, because our current contacts change emails without me being notified. I would like an alert, or at least a mechanism to ignore contact information that can't be used. At the same time, I understand how difficult it would be to find a merging solution that will save contacts from getting lost permanently.

PROS: Features like email marketing, social media tracking, reminders, sales pipeline, etc., make BIGContacts a great CRM tool. We found the advanced search and reporting feature to be quite valuable. The web-based access helps everyone in our team stay updated with the latest happenings.

CONS: Pulling some of the reports gets challenging at times. The mobile app also has scope for improvement in certain aspects.

PROS: I can easily find out when the last touch with a contact was and optimize upcoming interactions accordingly. It can also fetch a customer’s social media profiles from the internet automatically. All of this has helped my business form better customer relationships. I also use the email marketing tool for improved customer engagement.

CONS: The mobile app’s interface is one of the areas where BIGContacts can improve. I am completely satisfied with the other features of this tool.

PROS: BigContacts is a management platform that gives a consolidated overview on a multitude of information in a user-friendly manner. The sections look modest at the first sight, but they reveal an incredible amount of information essential to the sales team's survival.

CONS: Nothing more than the normal scope of occasional technical errors, but with an attentive team there is nothing to worry about.

PROS: There is an awesome 'Want to buy' category, where all of my potential customers are being displayed. I send requests to them, and I get the job done without doing 'mental experiments' to analyse people's motivation. Who said money doesn't buy happiness?

CONS: They correct spelling automatically, which is a good thing in most cases. However, entering names of companies does get tough, because they don't display the actual name in the drop down, but the closest correctly spelled version (D & M , or D an M will be displayed as D and M).

PROS: Big Contacts CRM skips long learning curves, and takes you straight to an outstanding CRM. It is tailored for changing database details or adjusting reports. However, I think its strongest side is the easy setup, and I believe that every business will know to appreciate that.

CONS: The only thing that stained my BigContacts experience was the time I spent to find it. You wouldn't believe all the programs I had to investigate and compare! But I am glad I did it, otherwise I would probably neglect this awesome marketing solution, just as friendly, efficient, and professionally backed up as I wanted it to be. I don't perceive it as a tool-it is my faithful job partner!

PROS: The information is just there, at everyone's disposal, and everyone can check it or update it. We follow all the schedules, and we get calendar reminders for all activies. The software keeps me on track, and that's something I really appreciate. Good job!

CONS: Pulling reports off annoyes me, but not always. Probably there is something more in the report section that I need to understand before I become a 100% reliable user. Nothing to blame on the company though, they are just perfect.

PROS: The product is easy and simple to use, and it helps us organize our products. I keep track on each phase of my work, and I always know whom I should follow or contact. 10 out of 10, that's my grade for this program.

CONS: I disliked the fact that there is a new window opened for everything I click on, even by mistake. However, the support team dealt with it, and there is nothing to worry about anymore.

PROS: It's not just that we're taking notes undisturbed, but we keep comprehensive history of all previous conversations. We linked it to Outlook, and we email all of our contacts easily.

CONS: Not all reports have the same quality, some of them are difficult to modify, while some can't even be ran.

PROS: It displays all contact history and important information on a single page, and that's really the luxury of few! We did a long (painful!) research to discover something that intuitive, and it worked. We were positively surprised by its responsiveness, having in mind how cheap it was.

CONS: I wouldn't bet on their reporting, that's probably their Achille's heel in terms of competition. Wasn't that impressed by the dashboard either, it displayed confusing charts we didn't want to use. Finally, we know we're not paying that much, but the toolkit is really basic for an CRM.

PROS: The marketing feature is among the best I've ever seen, and it facilitates reporting. Everything easy, everything on time-that's my definition of BigContacts.

CONS: One problem remained unsolved even after purchasing the platform: I'm still unable to delete contacts massively! Again, I haven't explored the platform completely, so it might be that I don't know how. Secondly (this is definitely not possible in the system!), I can't send information updates to contacts that are already inserted in the system.