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Bitly Review

Bitly
Our score: 8.5 User satisfaction: 100%

What is Bitly?

Bitly is a powerful yet simple simple online service that lets you shorten URLs, and easily save and share your favorite links from around the internet via multiple channels including social media, email and more.

Back in the day, copying and pasting URLs was the norm until Twitter decided to implement  a 140 character limit on posts, also known as Tweets. Bitly solves this problem in only few minutes.

The service is branded as the the world’s largest URL shortener.  In essence, Bitly takes long URLs and shortens them by replacing the whole link with a series of numbers and letters. This is essential as many social media channels, particularly Twitter, have tight character count space, making sharing information fast and easy across the web.

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Overview of Bitly Benefits

Bitly is a free service that people can get by just signing up. But aside from being free, using Bitly offers a number of advantages on top of shortening long URLs.

For one, you can customize your URLs using the Bit.ly service. By leveraging Bit.ly URL shortening solution, you can customize those letters and numbers to give a more personal appearance to the URL, which can be quite valuable for marketing and branding purposes.

Every Bitly link comes with its own stat page where you can access statistical information such as the the number of clicks your link has has recorded, the percentage of total clicks that came from your Bitly link, and the total clicks on all Bitly links that point to the same information or content.

With Bitly, you can gauge the performance of your links over time. A bar graph view shows the amount of incoming traffic that is going to your link on any given day. This information can be drilled down by the hour.

Ultimately, Bitly provides you information to identify trends and popular stories that attract readers in real time. With such a feature, Bitly also serves as a valuable analytic tool that helps you filter stories by topic, language, social platform, and area.

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Overview of Bitly Features

  • Shorten and brand the 
links you share
  • Track individual link analytics
  • Gather audience intelligence
  • Measure campaign performance in one location
  • Collect insights on your performance
  • Optimize your marketing efforts
  • Give context to the click

Bitly Position In Our Categories

Bearing in mind businesses have particular business demands, it is reasonable that they abstain from going for a one-size-fits-all, ”best” system. Still, it would be hard to discover such application even among branded software solutions. The right step to undertake is to narrow down the numerous key functions that demand careful thought including major features, budget, skill competence of the employees, company size, etc. Thereafter, you should conduct the research to a full extent. Have a look at these Bitly evaluations and look over the other software options in your shortlist more closely. Such well-rounded research ensure you avoid ill-fitting software products and pay for the system that offers all the benefits your business requires.

Position of Bitly in our main categories:

TOP 200

Bitly is one of the top 200 Marketing Software products

There are trendy and widely used solutions in each software category. But are they essentially the best fit for your organization’s special requirements? A market-leading software solution may have thousands of customers, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few Bitly Social Media Monitoring Software reviews and consider the aspects that you want in the software such as the price, main tools, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these products, read online reviews, get information from the seller, and do your homework systematically. This profound homework is sure to assist you find the best software application for your organization’s special needs.

How Much Does Bitly Cost?

Bitly Pricing Plans:

Free Trial

Bitly

Free

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What are Bitly pricing details?

Bitly Pricing Plans:

Free Trial

Bitly

Free

Bitly is a free application. An enterprise pricing version is nevertheless available for small and medium businesses and large enterprises.

User Satisfaction

Positive Social Media Mentions 99
Negative Social Media Mentions 1

We are aware that when you decide to get a Social Media Monitoring Software it’s crucial not only to learn how professionals evaluate it in their reviews, but also to discover if the actual clients and enterprises that use it are indeed satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Bitly reviews across a vast array of social media sites. The information is then displayed in an easy to digest form indicating how many customers had positive and negative experience with Bitly. With that information available you will be prepared to make an informed purchasing decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Bitly?

Bitly integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Oktopost
  • Gleam
  • Percolate
  • FluidSurvey
  • CoSchedule
  • Klipfolio
  • Salesforce
  • WordPress
  • DevX
  • SocialOomph
  • Social Sprout
  • Adobe
  • TweetDeck
  • Sprinklr
  • Simple Measured
  • Spredfast
  • Dynamic Signal
  • Hubspot

Bitly User Reviews

Bitly average rating:

Average score
5/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Maureen

PROS: Bitly's tracking stats are excellent. It provides an easy to see overview of what's being clicked and where. The Chrome extension is simple and effective to use as well. We use Bundles a lot and they are very helpful. I love that I can use branded URLs and custom links, as they make tracking things very easy.

CONS: I'd like to see a little more customization on making shortlinks, like being to append automatically Google Analytics parameters to links to our own domains. Their mobile app needs a bit of work too. In particular, I would like to be able to do social sharing from my mobile device as well

Reviewed 4 years ago

Read full review >

The least favorable review

Victoria

PROS: Bitly does a good job of setting itself apart from the rest of the URL shorteners out there by focusing on analytics. It allows the user to spread links with ease while also being able to track how many people have clicked through the link. The bit.ly is also shorter than many other URL shorteners and is easier to remember and less effort to type. At the same time, it is very simple and aesthetically pleasing user interface.

CONS: Sadly, there is no first-party Android or Windows Mobile application available. There are however third-party apps but for a service this mature this is disappointing. Also, if bitly ever gets shut down, all previously shared shortened links would end up being broken.

Reviewed 8 years ago

Read full review >

More reviews from 12 actual users:

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  • Latest
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  • Most negative

Excellent link shortening and tracking for a unified link experience

Read full review >
Maureen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.11.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: Bitly's tracking stats are excellent. It provides an easy to see overview of what's being clicked and where. The Chrome extension is simple and effective to use as well. We use Bundles a lot and they are very helpful. I love that I can use branded URLs and custom links, as they make tracking things very easy.

CONS: I'd like to see a little more customization on making shortlinks, like being to append automatically Google Analytics parameters to links to our own domains. Their mobile app needs a bit of work too. In particular, I would like to be able to do social sharing from my mobile device as well

What do you think about this review?

Great Poor

Helped fill the need for a link shortener and beyond

Read full review >
Jen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.10.2021 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Bitly has been around for some time now and my impression of it is that it is a business ready for the future. They offered shortened URL's as a service out of the box, as well as providing tagging and measuring of these links so you could have immediate analytics as to how you are engaging through the link. With their new interface, I like that you really get control over when, where and how many times your links have been used. Its mobile app provides a lot of convenience and its API is very easy to use for more powerful uses. And of course, I get set a personalized brand for the short URL's that I share.

CONS: It is frustrating to find a short URL you can use that somewhat resembles your brand name. It's almost impossible now to find 2-character domain names. Finding a 3-character domain is tricky too, but with some creativity you can still find some out there.

What do you think about this review?

Great Poor
Show More User Reviews (12)

Does a great job in addressing the need for shorter URLs

Read full review >
Will
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2021 Company Size: More than 100 Employees Industry: Computer Hardware

PROS: For such a simple tool, bitly does a great service in addressing the need to get URLs shortened, especially in some social networking sites with character limits or even just for the sake of good presentation. You also get to save those shortened URLs for future use, bookmark or even share them. The integration with Chrome browser allows me to just simply copy and paste a URL link for easy converstion to smaller URL.

CONS: For a simple solution, it does what it is supposed to. Nothing to dislike about that.

What do you think about this review?

Great Poor

A trusted name in link shortening

Read full review >
Elsa
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.08.2021 Company Size: More than 100 Employees Industry: Gambling and Casinos

PROS: Bitly makes it incredibly easy to turn those long, ugly URLs into simple, shareable links that we use for social content. One of the better features is its ability to look historically at what links performed best, since you can view your Bitly history anytime, and re-use them, which makes building an ongoing social content calendar much easier. Though I'm not a fan of them myself, you can also create QR codes with your Bitly links, and clicks are aggregated with your URL data. You can even create your own shortened links too.

CONS: The one major dislike I have is that at any time, a competitor can just add a "+" to the end of any of my Bitly links and see its performance data. I wish there was a way to make that information private.

What do you think about this review?

Great Poor

More than just a link shortener for our needs

Read full review >
Norman
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.06.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I have used bitly on two fronts: as a user needing to shorten links for personal and work user and as an analyst needing to track the clickthroughs for those links. It does all of that in a clear way and it is a perfect companion to any social/digital strategy. It is an effective tool that you can use even if you don't have any budget for digital marketing efforts.

CONS: I don't have any issues with it. it would be nice though to have an Android app in the same way as I already have one on my iPhone. However, that isn't a big dealbreaker for me.

What do you think about this review?

Great Poor

A valuable tool that helps us make crucial business decisions

Read full review >
Norma
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.05.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Bitly provides a fully functional account for free. Of course you can opt to pay for an upgrade, but in my personal experience, the free account works just as well for our needs. It provides real time metrics that provides us the stats of links clicked, which has been very useful. They even have an API in several languages. And if you are a web developer, you will have a lot of fun since you will be able to measure custom events.

CONS: This is one tool where there is nothing to dislike about. A few months ago they didn't provide a feature to customize the URL so you just had to stick with their random alpha-numeric URL. But now, you can add a nice SEO-based and user friendly custom URL so at least that need of ours was addressed.

What do you think about this review?

Great Poor

A fully functional tool that does a lot for a free account

Read full review >
Ben
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.05.2021 Company Size: More than 100 Employees Industry: Graphic Design

PROS: I really like the fact that bitly free accounts are fully functional, and that is one of the most important aspects of it. I've been using it for years to shorten and track my links, especially in the music business where you need to have easy to remember short links to create effective campaigns. The daily metrics and stats provided real time by the tool are awesome to have as well.

CONS: Nothing negative in particular at the moment. They've introduced a lot of features since it was launched and they were all great to have. I guess the guys at Bitly knows well how to keep customers happy with the service.

What do you think about this review?

Great Poor

A great and easy to use tool that has been vital in my work

Read full review >
Beatrice
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.01.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Bitly is great and easy to use. It's free and it does the job of shortening links quite well. In addition, the dashboard is great and it allows you to see how many people click on the link you shared, which is a very hand feature.

CONS: The only thing I do not like is that when it counts the number of clicks to a link, it includes links from other posts unless you create a new link.

What do you think about this review?

Great Poor

So easy to sign up and use the service

Read full review >
Bill
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.03.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: I love that you can just go on the website and just paste your link in the text box and it will shorten the link automatically. So easy! And if you wanted an account on bitly software, it's completely free to sign up. The website's layout is clean and simple, which I love because it makes it so easy to navigate and use the site.

CONS: There's nothing to dislike about it. But maybe I haven't used it long enough.

What do you think about this review?

Great Poor

Link shortener that provides enough room for customization

Read full review >
Whitney
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Higher education

PROS: I love that I can use this product in tandem with Google's URL Builder to create trackable links that don't take up your entire screen. What's more, it has surprisingly robust analytics for being a free service. I also appreciate that it allows customization of short links so they look more branded or on-message.

CONS: The only complaint I have is that getting to the analytics isn't intuitive as it should be. When you're on the dashboard you have to click an "i" to get a snapshot of your analytics, but to get to the full page you have to click a different "i" that looks more like a decoration than a link where I can get more information. I wish they'd fix that, though it's not something that would prevent me from recommending this tool.

What do you think about this review?

Great Poor

Provides easy sharing of URLs with analytics included

Read full review >
Victoria
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Bitly does a good job of setting itself apart from the rest of the URL shorteners out there by focusing on analytics. It allows the user to spread links with ease while also being able to track how many people have clicked through the link. The bit.ly is also shorter than many other URL shorteners and is easier to remember and less effort to type. At the same time, it is very simple and aesthetically pleasing user interface.

CONS: Sadly, there is no first-party Android or Windows Mobile application available. There are however third-party apps but for a service this mature this is disappointing. Also, if bitly ever gets shut down, all previously shared shortened links would end up being broken.

What do you think about this review?

Great Poor

Addresses a social media necessity for links

Read full review >
Julie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.01.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Bitly can turn long, tracking URLs easily into simple, shareable links that can be used for social content. What's more, it can track and analyze the effectiveness of the links you use for social campaigns. The website even provides tools to view statistics related to the users that click on the generated links.

CONS: The only issue with a link shortner is not really related to the service. It's just that some people are afraid to click on the bitly-shortened link since they won't be able to know where the link leads to. You may end up losing some customers because of this.

What do you think about this review?

Great Poor
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Bitly user reviews

Excellent link shortening and tracking for a unified link experience

Read full review >
Maureen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.11.2021 Company Size: More than 100 Employees Industry: Computer Software

Helped fill the need for a link shortener and beyond

Read full review >
Jen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.10.2021 Company Size: 1-10 Employees Industry: Information Technology and Services

Does a great job in addressing the need for shorter URLs

Read full review >
Will
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2021 Company Size: More than 100 Employees Industry: Computer Hardware

A trusted name in link shortening

Read full review >
Elsa
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.08.2021 Company Size: More than 100 Employees Industry: Gambling and Casinos

More than just a link shortener for our needs

Read full review >
Norman
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.06.2021 Company Size: More than 100 Employees Industry: Computer Software
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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