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bpm’online service REVIEW

Service Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is bpm’online service?

Bpm’online service is intelligent service management platform to accelerate service delivery and customer delight. Bpm’online offers out-of-the-box processes for full-cycle service management based on industry best practices.

Bpm’online service enables organizations to deliver end-to-end omnichannel customer service improving the speed of request resolution while providing high-touch customer experiences. It also offers functionalities that will allow you to tackle customer requests more efficiently by automating service operations. Just program the application to follow your operational process for customer care, and you’re good to go. 

The product is delivered in two different editions:

  • Customer centera set of tools to deliver excellent customer service and manage omnichannel communications.
  • Service enterprisesophisticated tools to manage a complete service cycle and support customers and internal users. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels.

Overview of bpm’online service Benefits

Why use bpm’online service? The system brings customer care to perfection with a variety of advanced features and best industry practices, introducing at the same time a more personalized approach to core service operations. The system works in synergy with the company’s CRM and sales bundle, and can thus be applied to control the complete customer life-cycle. Here are the main benefits commonly associated with using bpm’online service:

Customer center benefits:

360-degree customer view

bpm’online service allows you to gather all contacts under the same roof, and track their contact data and interaction history. The dedicated customer profiles will cover phone numbers, email correspondence, relationship structures, social media profiles, and complete service history. With this system, you will also be able to automate data enrichment, and identify additional contact information coming from various external sources (social profiles in particular). Another smart function of bpm’online service is customer segmentation, which is again performed with minimal effort by your side.

Omnichannel communication

With bpm’online service, you will be able to manage all communication channels from a single dashboard. The system offers a special Communication panel from where you can make and receive calls, manage emails, send and accept social media requests and respond to messages, and edit contact information. bpm’online service will also put in place an intelligent notification system.

Case management

bpm’online service doesn’t only unify contacts, but also the cases you’ve solved for them and for your partners. Basically, all of your work is collated and organized in a single system, and you can assign it to the appropriate agent and set due dates with a single click.

Service Enterprise:

Problem, change & release management

As a Service Enterprise user, you will be able to store, identify and classify all service and system problems, so that you can refer to them in future and avoid bigger incidents. The system will also allow you to prioritize problems that must be solved immediately, and to choose the configuration items for the purpose. bpm’online service is also equipped for change management, meaning that it will plan and monitor changes in your ITIL service, and make it easier for you to supervise quality and appoint deadlines. Last, but not least, bpm’online service offers release management features, and helps you keep track of workloads, teams and deadlines connected to releases.

Business process management

One of the most competitive advantages of this system is its ability to automate a wide variety of internal business processes other than service-related ones. For instance, you can use it to effectively manage process modelling, monitoring, execution, and analysis of core operations, and boost the efficiency of the entire team using a single system.

Well-organized service catalogs

Service catalogs will be available to both Customer Center and Service Enterprise users, regardless of the size and complexity of their IT service workload. What bpm’online service will do here is to unite all types of services in a single catalog which will be available to customers to subscribe for a particular service. The system’s powerful service designer will in the meanwhile arrange the technical specifications and timeframes for each service, and make sure it is always assigned to the most skilled agent.

Overview of bpm’online service Features

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

bpm’online service Position In Our Categories

Position of bpm’online service in our main categories:

50

bpm’online service is one of the top 50 Help Desk Softwareproducts

50

bpm’online service is one of the 50
Help Desk Software products


bpm’online service is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#11
Category:Position:
Service Desk Software#11

Each organization has different requirements and requires a software that can be personalized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no system can proffer perfect features out-of-the-box. When you try to find a software product, first be sure what you need it for. Read some bpm’online service reviews and ask yourself do you need basic tools or do you need advanced features? Are there any industry-specific features that you are searching for? Find the answers to these questions to assist your search. There are lots of elements that you need to consider and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the platform that offers all that you require to enhance your company effectiveness and productivity.

How Much Does bpm’online service Cost?

bpm’online service Pricing Plans:
Free trial
Customer Center
$35/user/month
Service Enterprise
$50/user/month

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

User Satisfaction

We realize that when you make a decision to buy Service Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and bpm’online service reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with bpm’online service. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

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NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are bpm’online service pricing details?

bpm’online service Pricing Plans:
Free trial
Customer Center
$35/user/month
Service Enterprise
$50/user/month

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

What integrations are available for bpm’online service?

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

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