Ameyo Review
What is Ameyo?
Ameyo is a tailor-made business software packagewhose capabilities can be used to improve the productivity of contact centers and enterprises. The platform’s key features such as quality monitoring and CRM, reporting, supervision, voice logger, CTI, outbound dialer, IVR designer, IVR, IP-PBX and ACD provide end-to-end communication capabilities for organizations. Ameyo facilitates interactions between companies and their customers, vendors, partners and remote offices.
Show MoreOverview of Ameyo Benefits
Ameyo offers Customer Interaction Management technology for companies to enable them to reach out to potential customers, connect with them, complete their order, manage their complaints as well as deliveries and provide feedback through an integrated interface. Ameyo allows organizations to be proactive to their customers as compared to the reactive or passive technologies of the past without the need to replace the existing infrastructure.
Ameyo allows a business to integrate its existing workflows and applications into a contact center solution which has been a challenge for organizations that had to modify their internal processes in order to co-exist with standalone solutions.
Show MoreOverview of Ameyo Features
- Third party integrations
- ACD system
- Advanced scripting
- Agent call back
- Agent supervision
- Automatic triggers and alerts
- Call conferencing
- Computer telephony integration (CTI)
- CRM system
- Customizable wallboard
- IVR system
- Live agent reassignment
- Predictive dialer
- Productivity reports
- Quality monitoring
- Real-time and historical reports
- Routing and prioritization
- Voice logger
- Voice recording
What Problems Will Ameyo Solve?
Inbound Customer Support: A stock market trader receives an average of 10 calls in an hour from his clients who have invested between $500 to $50,000 in the stock market. He is able to handle them easily in his day-to-day interactions. Suddenly, there is a market spike and the stock market drops 200 points in one hour. All of his clients call him at the same time and call volume increases to 100 per hour. If he is talking to a person who has invested $500 in the market, he will miss the call from a person who has invested $50,000 in the market.
Ameyo allows the stock trader to manage his call volume and ensure he never misses a call. He will get a popup whenever a high value client calls, so he can either dispose his current call or direct it to another team member.
Features: Ameyo Affluent Relationship Manager, Intelligent Routing
Outbound Customer Outreach: A telemarketer manually calls 50 prospects in a day, his productivity is hindered by cancelled calls and reaching voicemails.
Ameyo allows the telemarketer to implement an efficient auto dialer with predictive dialing capabilities. The dialer automatically calls 1000 numbers in a day with answering machine detection, and only connects live human voice to the agent thereby increasing his prospect outreach.
Feature: Ameyo Proactive Outbound
Omnichannel Customer Support: A helpdesk rep is only able to service calls made to the company support phone number and he manually keeps a record of all calls. He has no idea what his customers are talking about his company in social media and he constantly loses records of customers and has to ask them their previous history every time.
Ameyo offers multichannel support helpdesk that allows him to see the path taken by customers (pages viewed) to reach him. He is also able to monitor social media interactions and on a single screen can service calls, email, live chat and social media. He can assign tickets to customer requests and proactively service customers.
Features: Ameyo Omnichannel Contact Center, Ameyo CRM Lite, Ameyo Helpdesk
Ameyo Position In Our Categories
Knowing that companies have distinct business demands, it is prudent they steer clear of getting a one-size-fits-all, “perfect” business application. Nonetheless, it would be difficult to find such a software system even among recognizable software products. The clever thing to undertake can be to make a list of the various critical aspects that necessitate deliberation including essential features, packages, skill levels of staff, organizational size, etc. Thereafter, you should do your product research exhaustively. Browse over these Ameyo analyses and check out the other software systems in your shortlist in detail. Such well-rounded product research ascertain you weed out poorly fit applications and select the system which meets all the function your company requires for optimal results.
Position of Ameyo in our main categories:
TOP
200
Ameyo is one of the top 200 Customer Support Software products
Every organization has different needs and needs a system that can be personalized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no software can proffer perfect functionality out-of-the-box. When you try to find a software app, first be sure what you want it for. Read some Ameyo Customer Support Software reviews and ask yourself do you need basic functionality or do you want advanced tools? Are there any industry-specific tools that you are seeking? Find the answers to these queries to aid your search. There are multiple aspects that you need to consider and these include your finances, specific business requirements, your company size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that presents all that you need to enhance your company efficiency and productivity.
How Much Does Ameyo Cost?
Ameyo Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Ameyo pricing details?
Ameyo Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.
User Satisfaction
Positive Social Media Mentions
26
Negative Social Media Mentions
1
We realize that when you decide to buy a Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to check whether the real people and companies that bought it are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Ameyo reviews across a wide range of social media sites. The information is then displayed in an easy to digest form revealing how many customers had positive and negative experience with Ameyo. With that information at hand you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Ameyo?
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Ameyo User Reviews
Ameyo average rating:
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Highly disappointed & DON’T RECOMMEND
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 03.05.2021
Company Size: N/A
Industry: N/A
PROS: Except for overcommitment by the Sales team, nothing.
CONS: 1. Highly unstable Solution 2. Poor Support System 3. No coordination/tie-up with Telco provider 4. No Backup system in place
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Ameyo user reviews
Highly disappointed & DON’T RECOMMEND
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 03.05.2021
Company Size: N/A
Industry: N/A
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