MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Ameyo Review

Ameyo
Our score: 7.6 User satisfaction: 96%

What is Ameyo?

Ameyo is a tailor-made business software packagewhose capabilities can be used to improve the productivity of contact centers and enterprises. The platform’s key features such as quality monitoring and CRM, reporting, supervision, voice logger, CTI, outbound dialer, IVR designer, IVR, IP-PBX and ACD provide end-to-end communication capabilities for organizations. Ameyo facilitates interactions between companies and their customers, vendors, partners and remote offices.

Overview of Ameyo Benefits

Ameyo offers Customer Interaction Management technology for companies to enable them to reach out to potential customers, connect with them, complete their order, manage their complaints as well as deliveries and provide feedback through an integrated interface. Ameyo allows organizations to be proactive to their customers as compared to the reactive or passive technologies of the past without the need to replace the existing infrastructure.

Ameyo allows a business to integrate its existing workflows and applications into a contact center solution which has been a challenge for organizations that had to modify their internal processes in order to co-exist with standalone solutions.

Overview of Ameyo Features

  • Third party integrations
  • ACD system
  • Advanced scripting
  • Agent call back
  • Agent supervision
  • Automatic triggers and alerts
  • Call conferencing
  • Computer telephony integration (CTI)
  • CRM system
  • Customizable wallboard
  • IVR system
  • Live agent reassignment
  • Predictive dialer
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Routing and prioritization
  • Voice logger
  • Voice recording

What Problems Will Ameyo Solve?

Inbound Customer Support: A stock market trader receives an average of 10 calls in an hour from his clients who have invested between $500 to $50,000 in the stock market. He is able to handle them easily in his day-to-day interactions. Suddenly, there is a market spike and the stock market drops 200 points in one hour. All of his clients call him at the same time and call volume increases to 100 per hour. If he is talking to a person who has invested $500 in the market, he will miss the call from a person who has invested $50,000 in the market.

Ameyo allows the stock trader to manage his call volume and ensure he never misses a call. He will get a popup whenever a high value client calls, so he can either dispose his current call or direct it to another team member.

Features: Ameyo Affluent Relationship Manager, Intelligent Routing

Outbound Customer Outreach: A telemarketer manually calls 50 prospects in a day, his productivity is hindered by cancelled calls and reaching voicemails.

Ameyo allows the telemarketer to implement an efficient auto dialer with predictive dialing capabilities. The dialer automatically calls 1000 numbers in a day with answering machine detection, and only connects live human voice to the agent thereby increasing his prospect outreach.

Feature: Ameyo Proactive Outbound

Omnichannel Customer Support: A helpdesk rep is only able to service calls made to the company support phone number and he manually keeps a record of all calls. He has no idea what his customers are talking about his company in social media and he constantly loses records of customers and has to ask them their previous history every time.

Ameyo offers multichannel support helpdesk that allows him to see the path taken by customers (pages viewed) to reach him. He is also able to monitor social media interactions and on a single screen can service calls, email, live chat and social media. He can assign tickets to customer requests and proactively service customers.

Features: Ameyo Omnichannel Contact Center, Ameyo CRM Lite, Ameyo Helpdesk

Ameyo Position In Our Categories

Bearing in mind companies have special business wants, it is only rational they steer clear of deciding on a one-size-fits-all, ideal software system. At any rate, it is nearly futile to chance on such an app even among popular software solutions. The practical thing to undertake is to note down the various key aspects that entail analysis like crucial features, packages, technical skill competence of staff members, business size, etc. The second step is, you should perform your product research fully. Browse over these Ameyo reviews and check out the other applications in your shortlist more closely. Such all-encompassing research ensures you take out ill-fitting applications and choose the system which provides all the function you require business requires.

Position of Ameyo in our main categories:

TOP 200

Ameyo is one of the top 200 Customer Support Software products

Ameyo is also listed in the following subcategories:

It is essential to keep in mind that virtually no software in the Customer Support Software category will be a perfect solution able to fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few Ameyo Customer Support Software reviews first as some software might perform well just in a really small set of applications or be designed with a really specific type of industry in mind. Others might function with a goal of being easy and intuitive and consequently lack complex features welcomed by more experienced users. You can also come across software that cater to a wide group of users and provide a rich feature toolbox, however this frequently comes at a more significant cost of such a solution. Be certain that you're aware of your requirements so that you purchase a solution that provides exactly the elements you search for.

How Much Does Ameyo Cost?

Ameyo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.

User Satisfaction

Positive Social Media Mentions 26
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Ameyo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Ameyo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Ameyo Alternatives

Top Competitors To Ameyo By Price

Trending Customer Support Software Reviews

Product name:
Score:
Satisfaction:
8.2
100%
7.0
100%

Ameyo Comparisons

Ameyo user reviews

Highly disappointed & DON’T RECOMMEND

Read full review >
Vishnu Bhagwan, PMP
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 18.07.2019 Company Size: N/A Industry: N/A

What are Ameyo pricing details?

Ameyo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.

What integrations are available for Ameyo?

Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk and Oracle Siebel.

Ameyo average rating:

Average score
1/5 (1 user reviews)
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Vishnu Bhagwan, PMP

PROS: Except for overcommitment by the Sales team, nothing.

CONS: 1. Highly unstable Solution 2. Poor Support System 3. No coordination/tie-up with Telco provider 4. No Backup system in place

Reviewed 6 months ago

Read full review >

The least favorable review

Vishnu Bhagwan, PMP

PROS: Except for overcommitment by the Sales team, nothing.

CONS: 1. Highly unstable Solution 2. Poor Support System 3. No coordination/tie-up with Telco provider 4. No Backup system in place

Reviewed 6 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Highly disappointed & DON’T RECOMMEND

Read full review >
Vishnu Bhagwan, PMP
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 18.07.2019 Company Size: N/A Industry: N/A

PROS: Except for overcommitment by the Sales team, nothing.

CONS: 1. Highly unstable Solution 2. Poor Support System 3. No coordination/tie-up with Telco provider 4. No Backup system in place

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.