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Dezide Review

Dezide
Our score: 7.6 User satisfaction: N/A

What is Dezide?

Customer support platform Dezide is a powerful tool designed to help field service technicians and customer support teams troubleshoot issues. It is capable of generating guides for trouble shooting and self-help databases, which can be used to help customers find solutions to their concerns. Dezide is packed with tools such as a contact center and Embedded, Self Service, and Offline Troubleshooter.

The software’s Contact Center Portal helps users respond to queries and find solutions to customer issues. It can likewise track all interactions that occur through the interface. With the solution, users can create troubleshooting guides that are accessible to all agents. Users can search these guides for things such as error messages, questions, and keywords. Agents can comment on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.

Overview of Dezide Benefits

Dezide offers businesses a host of benefits that can greatly improve the way they address customer concerns. Here are some of them:

Agent Access

The tool’s Contact Center Portal allows agents to take calls, troubleshoot problems and search the built-in knowledge base

Custom Troubleshooting Guide Creation

The system can come up with custom troubleshooting guides for use by both customers and agents, which can be integrated into businesses CMS and portals.

Offline Troubleshooter

Dezide provides users with access to troubleshooting guides even when offline. Reconnection to the Internet automatically updates these guides with fresh data.

Field Service Troubleshooting

Product info are collected automatically from teams in the field and are then added to the guide.

Consumer Access

The tool is highly-customizable and could support multiple languages upon translation. Questions can be automatically answered based on user information.

Overview of Dezide Features

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Dezide Position In Our Categories

Knowing that companies have specific business-related requirements, it is prudent they abstain from going for a one-size-fits-all, ideal business program. Needless to say, it is troublesome to try to find such a software product even among well-known software products. The reasonable step to do would be to shortlist the several chief factors that demand analysis such as critical features, costing, skill ability of staff members, company size, etc. The second step is, you must follow through your research exhaustively. Go over these Dezide review articles and scrutinize the other solutions in your shortlist more closely. Such well-rounded research ascertain you avoid unfit apps and choose the system that includes all the aspects you require company requires to realize efficiency.

Position of Dezide in our main categories:

TOP 200

Dezide is one of the top 200 Customer Support Software products

Dezide is also listed in the following subcategories:

There are trendy and widely used systems in each software group. But are they essentially the best fit for your enterprise’s unique requirements? A trendy software product may have thousands of users, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few Dezide Customer Support Software reviews and mull over the aspects that you desire in the software such as the fees, main tools, available integrations etc. Then, choose a few apps that fit your requirements. Try out the free trials of these platforms, read online opinions, get clarifications from the vendor, and do your homework meticulously. This in-depth groundwork is certain to help you select the most excellent software platform for your firm’s unique needs.

How Much Does Dezide Cost?

Dezide Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Please contact the vendor for a custom quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dezide reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dezide. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Dezide pricing details?

Dezide Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Please contact the vendor for a custom quote.

What integrations are available for Dezide?

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

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Reviewed By Jenny Chang
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