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Customer Support Software

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What is Dezide?

Dezide is a guided troubleshooting solution for field service technicians and call center teams. The app helps you create smart troubleshooting guides with built-in knowledge bases and FAQs. These guides can be utilized as self-service tools on customer self-service portals or as a tool for agents to help them when they take calls and troubleshoot issues in the field. Dezide’s product list includes: Contact Center Portal, Embedded, Self Service, and Offline Troubleshooter.

The Contact Center Portal can be utilized by agents to respond to calls, search the knowledge base, resolve problems, and close the case. The portal can be displayed with a Computer Telephony Integration (CTI) and a help desk system that tracks and displays all customer interactions on the portal’s interface.

Dezide can also be utilized to create smart guides that can be accessed in the Normal mode by inexperienced agents, or the Advanced mode by skilled agents. A built-in search engine enables users to search the troubleshooter guide to find specific information like error messages, questions, and keywords. Agents can write feedback comments on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.

Dezide helps users create self-service guides for customers that can be integrated into their existing website or accessed through a dedicated, custom branded self-service portal. The information in the guides is taken from the general knowledge base, but is presented a less complex and user-friendly manner. The guides include images, videos, built-in search, and FAQ articles.

Overview of Dezide Benefits

  • Contact Center Portal: An agent-facing interface that can be utilized to answer calls, search the knowledge base, troubleshoot issues, and close the call.
  • Dezide Advisor: You can create a custom-branded guided troubleshooting knowledge base for both self-service and agent resolution which can be embedded in your own CMS and portals.
  • Offline Troubleshooter: Agents and customers can access the same troubleshooting guide without an internet connection. The Troubleshooter is automatically updated with new information whenever connection is available.
  • For field service: The Troubleshooter automatically gathers product information from field service teams and adds it to the smart guide, speeding up the time taken for resolution.
  • For consumers: The Troubleshooter can be customized and translated into multiple languages. It also offers built-in automatic question answering based on identified user data, such as what connection the customer is using.

Overview of Dezide Features

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Dezide Position In Our Categories

Position of Dezide in our main categories:

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Dezide is one of the top 200 Customer Support Software products

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Dezide is one of the top 200
Customer Support Software products

Dezide is also listed in the following subcategories:

Call Center Software#27
Call Center Software#27

It's important to note that almost no service in the Call Center Software category is a perfect solution able to meet all the needs of all company types, sizes and industries. It may be a good idea to read a few Dezide reviews first as certain solutions can perform well only in a really small set of applications or be designed with a really specific type of industry in mind. Others might work with a goal of being simple and intuitive and consequently lack complex elements desired by more experienced users. There are also software that cater to a wide group of users and provide a rich feature base, however that frequently comes at a higher price of such a service. Make sure you're aware of your needs so that you choose a solution that offers exactly the elements you look for.

How Much Does Dezide Cost?

Dezide Pricing Plans:

Please contact the vendor for a custom quote.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dezide reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dezide. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are Dezide pricing details?

Dezide Pricing Plans:

Please contact the vendor for a custom quote.

What integrations are available for Dezide?

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

User reviews

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