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Dezide REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.6

What is Dezide?

Customer support platform Dezide is a powerful tool designed to help field service technicians and customer support teams troubleshoot issues. It is capable of generating guides for trouble shooting and self-help databases, which can be used to help customers find solutions to their concerns. Dezide is packed with tools such as a contact center and Embedded, Self Service, and Offline Troubleshooter.

The software’s Contact Center Portal helps users respond to queries and find solutions to customer issues. It can likewise track all interactions that occur through the interface. With the solution, users can create troubleshooting guides that are accessible to all agents. Users can search these guides for things such as error messages, questions, and keywords. Agents can comment on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.

Overview of Dezide Benefits

Dezide offers businesses a host of benefits that can greatly improve the way they address customer concerns. Here are some of them:

Agent Access

The tool’s Contact Center Portal allows agents to take calls, troubleshoot problems and search the built-in knowledge base

Custom Troubleshooting Guide Creation

The system can come up with custom troubleshooting guides for use by both customers and agents, which can be integrated into businesses CMS and portals.

Offline Troubleshooter

Dezide provides users with access to troubleshooting guides even when offline. Reconnection to the Internet automatically updates these guides with fresh data.

Field Service Troubleshooting

Product info are collected automatically from teams in the field and are then added to the guide.

Consumer Access

The tool is highly-customizable and could support multiple languages upon translation. Questions can be automatically answered based on user information.

Overview of Dezide Features

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Dezide Position In Our Categories

Position of Dezide in our main categories:

200

Dezide is one of the top 200 Customer Support Softwareproducts

200

Dezide is one of the 200
Customer Support Software products


Dezide is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#37
Category:Position:
Call Center Software#37

Each company has its own characteristics, and may require a special Call Center Software solution that will be designed for their business size, type of clients and employees and even specific niche they deal with. You should not count on locating an ideal app that will be suitable for each business no matter what their background is. It may be a good idea to read a few Dezide reviews first and even then you should pay attention to what the solution is intended to do for your company and your staff. Do you require a simple and intuitive service with just basic features? Will you actually make use of the advanced tools required by experts and large enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy app that will match your budget.

How Much Does Dezide Cost?

Dezide Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Please contact the vendor for a custom quote.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dezide reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dezide. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are Dezide pricing details?

Dezide Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Please contact the vendor for a custom quote.

What integrations are available for Dezide?

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

User reviews


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