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Medallia REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 6.8

What is Medallia?

Medallia is a Software-as-a-Service (SaaS) Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) solution and services to business-to-business (B2B), high-tech, financial services, retail, and hospitality companies in the U.S. and overseas.

Overview of Medallia Benefits

For social CRM programs, Medallia’s cloud-based Customer Experience (CX) software app collects customer feedback across Web, mobile social, and contact center channels. It analyzes the data it in real-time, and provides action workflows to teams to boost customer loyalty, customer satisfaction, overall business performance.

The software analyzes feedback from Twitter, Facebook, and major review sites like TripAdvisor along with solicited feedback data from contact centers and surveys.

Medallia’s capabilities include social media feedback and analysis, mobile feedback and engagement, direct goals and action management, text analytics and dashboarding, and survey creation and management.

Other Medallia benefits include:

  • Get feedback from customers—directly and through social media
  • Recover customers at risk
  • Drive online testimonials and reviews
  • Identify and fix problem areas
  • Gain insights from robust analytics
  • Create transparency with a single system for the whole company

Overview of Medallia Features

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics

Medallia Position In Our Categories

Position of Medallia in our main categories:

500

Medallia is one of the top 500 CRM Software products

200

Medallia is one of the top 200 Customer Support Software products

500

Medallia is one of the top 500
CRM Software products

200

Medallia is one of the top 200
Customer Support Software products


Medallia is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#45
Category:Position:
Feedback & Reviews Management Software#45

It is important to realize that virtually no software in the CRM Software category is going to be an ideal solution that can fulfill all the needs of different business types, sizes and industries. It may be a good idea to read a few Medallia reviews first as specific services can excel only in a very narrow set of applications or be prepared with a very specific type of industry in mind. Others might operate with an idea of being easy and intuitive and consequently lack complex features needed by more experienced users. You can also find apps that cater to a large group of users and provide a powerful feature base, but that usually comes at a more significant cost of such a software. Ensure you're aware of your requirements so that you purchase a software that provides specifically the elements you look for.

How Much Does Medallia Cost?

Medallia Pricing Plans:

Contact the vendor directly for pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Medallia reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Medallia. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

18

NEGATIVE SOCIAL MENTIONS

2

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are Medallia pricing details?

Medallia Pricing Plans:

Contact the vendor directly for pricing details.

What integrations are available for Medallia?

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

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