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Medallia REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 6.8

What is Medallia?

Medallia serves as a Software-as-a-Service (SaaS) Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) solution for business-to-business (B2B), high-tech, financial services, retail, and hospitality companies in the U.S. and overseas. It is equipped with a comprehensive suite of tools that let you harness the power of customer feedback to improve your overall company operations. Using this, it is easier to attract more customers, retain the clients you already have, as well as grow your business faster.

Overview of Medallia Benefits

For social CRM programs, Medallia’s cloud-based Customer Experience (CX) software app finds customer feedback across Web, mobile social, and contact center channels and consolidates it in one convenient dashboard. With it, you can get in-depth insights about your data in real-time as well as get action workflows to teams to boost customer loyalty, customer satisfaction, overall business performance.

The software analyzes feedback from Twitter, Facebook, and major review sites like TripAdvisor along with solicited feedback data from contact centers and surveys.

Medallia’s capabilities include social media feedback and analysis, mobile feedback and engagement, direct goals and action management, text analytics and dashboarding, and survey creation and management.

Other Medallia benefits include:

  • Multi-channel feedback collection
  • Recover unengaged customers
  • Boost online testimonials and reviews
  • Determine and address problem areas
  • Get in-depth insights on operations
  • Unified system for the whole company

Overview of Medallia Features

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics

Medallia Position In Our Categories

Position of Medallia in our main categories:

500

Medallia is one of the top 500 CRM Software products

500

Medallia is one of the 500 Customer Support Software products

500

Medallia is one of the 500
CRM Software products

500

Medallia is one of the 500
Customer Support Software products


Medallia is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#55
Category:Position:
Feedback & Reviews Management Software#55

It's essential to keep in mind that hardly any service in the CRM Software category is a perfect solution able to fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few Medallia reviews first as specific services may excel just in a very small set of applications or be designed with a very specific type of industry in mind. Others might operate with an idea of being easy and intuitive and consequently lack complex functions welcomed by more experienced users. You can also come across solutions that support a wide group of users and offer a complex feature set, but this in most cases comes at a more significant price of such a solution. Ensure you're aware of your requirements so that you buy a solution that provides exactly the features you search for.

How Much Does Medallia Cost?

Medallia Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact the vendor directly for pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Medallia reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Medallia. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

67

NEGATIVE SOCIAL MENTIONS

2

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

What are Medallia pricing details?

Medallia Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact the vendor directly for pricing details.

What integrations are available for Medallia?

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

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