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Medallia REVIEW

Customer Support Software

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What is Medallia?

Medallia is a Software-as-a-Service (SaaS) Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) solution and services to business-to-business (B2B), high-tech, financial services, retail, and hospitality companies in the U.S. and overseas.

Overview of Medallia Benefits

For social CRM programs, Medallia’s cloud-based Customer Experience (CX) software app collects customer feedback across Web, mobile social, and contact center channels. It analyzes the data it in real-time, and provides action workflows to teams to boost customer loyalty, customer satisfaction, overall business performance.

The software analyzes feedback from Twitter, Facebook, and major review sites like TripAdvisor along with solicited feedback data from contact centers and surveys.

Medallia’s capabilities include social media feedback and analysis, mobile feedback and engagement, direct goals and action management, text analytics and dashboarding, and survey creation and management.

Other Medallia benefits include:

  • Get feedback from customers—directly and through social media
  • Recover customers at risk
  • Drive online testimonials and reviews
  • Identify and fix problem areas
  • Gain insights from robust analytics
  • Create transparency with a single system for the whole company

Overview of Medallia Features

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics

Medallia Position In Our Categories

Position of Medallia in our main categories:

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Medallia is one of the top 500 CRM Software products

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Medallia is one of the top 200 Customer Support Software products

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Medallia is one of the top 500
CRM Software products

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Medallia is one of the top 200
Customer Support Software products

Medallia is also listed in the following subcategories:

Feedback & Reviews Management Software#51
Feedback & Reviews Management Software#51

Every enterprise has its own characteristics, and may require a specific CRM Software solution that will be fit for their company size, type of clients and staff and even individual niche they support. You should not count on finding an ideal services that will be suitable for each business no matter what their history is. It may be a good idea to read a few Medallia reviews first and even then you should keep in mind what the software is supposed to do for your business and your employees. Do you require a simple and intuitive app with just essential functions? Will you really use the advanced tools needed by pros and big enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to get a solid service that will fit your budget.

How Much Does Medallia Cost?

Medallia Pricing Plans:

Contact the vendor directly for pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Medallia reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Medallia. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?


What are Medallia pricing details?

Medallia Pricing Plans:

Contact the vendor directly for pricing details.

What integrations are available for Medallia?

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within

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