KnowledgeOwl Review

Our score: 8.0 User satisfaction: 97%

What is KnowledgeOwl?

KnowledgeOwl is a simple and straightforward knowledge base and authoring tool that doesn’t require its users to have advanced coding expertise. The platform helps users create professionally designed knowledge base websites without the help of designers and developers.

With KnowledgeOwl, users can easily craft online manuals, handbooks, knowledge bases, portals, user guides, help sites, software documentation, and more. The system simplifies the creation of knowledge base as well as the management of FAQs for websites and application to steer sales upward. KnowledgeOwl is also an ideal application to give end customers intuitive self-service help sites with powerful search engines.

The application is widely used in a variety of industries, such as education, retail, software development, and many others.

Overview of KnowledgeOwl Benefits

KnowledgeOwl is a knowledge base and helpful authoring tool that doesn’t require any coding knowledge. Write content just like you would in Microsoft Word using our full-featured rich text editor. You can create a beautiful, modern knowledge base website without developers or designers. KnowledgeOwl has a variety of prebuilt themes and layouts, but they can help design and customize your site free of charge. KnowledgeOwl is 100% web-based so there is nothing to download or install. Use it with any modern web browser.

Brand your knowledge base with your own logo, colors, styles, and domains. Create a website that completely matches your brand with no reference to KnowledgeOwl. You get complete control over the HTML, CSS, and JavaScript so you can make your site look and function however you want. Basically anything you can do on a website you can do inside KnowledgeOwl. The system offers an open API so you can build your own integrations to push information into and pull information out of your KnowledgeOwl account.

With KnowledgeOwl, you can download your individual articles to PDF as well as create a full or customized PDF download of your entire knowledge base or sections within it. You can also share and sync articles between categories and knowledge bases, allowing the same content to appear in multiple places.

KnowledgeOwl practices customer-driven development, so pretty much all the features and functionality you see are based on customer feedback. As a customer, you can help drive the development of the product.

Overview of KnowledgeOwl Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Awards & Quality Certificates

KnowledgeOwl Position In Our Categories

Because businesses have distinctive business-related requirements, it is only practical that they steer clear of deciding on an all-encompassing, ideal business application. Having said that, it is hard to try to pinpoint such a software product even among branded software products. The clever step to undertake would be to take note of the varied significant aspects which merit scrutiny like critical features, price plans, skill ability of staff, company size, etc. The second step is, you must conduct the research through and through. Browse over these KnowledgeOwl analyses and explore the other software options in your shortlist in detail. Such comprehensive product investigation guarantees you take out unfit applications and choose the one which has all the function you require company requires.

Position of KnowledgeOwl in our main categories:

TOP 200

KnowledgeOwl is one of the top 200 Customer Support Software products

TOP 50

KnowledgeOwl is one of the 50 Knowledge Management Software products

If you are interested in KnowledgeOwl it could also be sensible to investigate other subcategories of Customer Support Software collected in our database of SaaS software reviews.

There are well-liked and widely used applications in each software group. But are they essentially the best fit for your enterprise’s special requirements? A trendy software solution may have thousands of customers, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few KnowledgeOwl Customer Support Software reviews and consider the aspects that you desire in the software such as the cost, main features, available integrations etc. Then, select a few systems that fit your needs. Try out the free trials of these products, read online reviews, get explanations from the seller, and do your investigation meticulously. This profound homework is sure to assist you choose the finest software platform for your firm’s unique requirements.

How Much Does KnowledgeOwl Cost?

KnowledgeOwl Pricing Plans:

Free Trial

Base Plan


Additional Knowledge Base


Additional User

$20 user/month

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KnowledgeOwl reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KnowledgeOwl. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are KnowledgeOwl pricing details?

KnowledgeOwl Pricing Plans:

Free Trial

Base Plan


Additional Knowledge Base


Additional User

$20 user/month

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

What integrations are available for KnowledgeOwl?

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

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Reviewed By Nestor Gilbert
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