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KnowledgeOwl Review
What is KnowledgeOwl?
KnowledgeOwl is a simple and straightforward knowledge base and authoring tool that doesn’t require its users to have advanced coding expertise. The platform helps users create professionally designed knowledge base websites without the help of designers and developers.
With KnowledgeOwl, users can easily craft online manuals, handbooks, knowledge bases, portals, user guides, help sites, software documentation, and more. The system simplifies the creation of knowledge base as well as the management of FAQs for websites and application to steer sales upward. KnowledgeOwl is also an ideal application to give end customers intuitive self-service help sites with powerful search engines.
The application is widely used in a variety of industries, such as education, retail, software development, and many others.
Show MoreOverview of KnowledgeOwl Benefits
KnowledgeOwl is a knowledge base and helpful authoring tool that doesn’t require any coding knowledge. Write content just like you would in Microsoft Word using our full-featured rich text editor. You can create a beautiful, modern knowledge base website without developers or designers. KnowledgeOwl has a variety of prebuilt themes and layouts, but they can help design and customize your site free of charge. KnowledgeOwl is 100% web-based so there is nothing to download or install. Use it with any modern web browser.
Brand your knowledge base with your own logo, colors, styles, and domains. Create a website that completely matches your brand with no reference to KnowledgeOwl. You get complete control over the HTML, CSS, and JavaScript so you can make your site look and function however you want. Basically anything you can do on a website you can do inside KnowledgeOwl. The system offers an open API so you can build your own integrations to push information into and pull information out of your KnowledgeOwl account.
With KnowledgeOwl, you can download your individual articles to PDF as well as create a full or customized PDF download of your entire knowledge base or sections within it. You can also share and sync articles between categories and knowledge bases, allowing the same content to appear in multiple places.
KnowledgeOwl practices customer-driven development, so pretty much all the features and functionality you see are based on customer feedback. As a customer, you can help drive the development of the product.
Show MoreOverview of KnowledgeOwl Features
- FAQ database
- Customer self-service
- Internal knowledge base
- Centralized and search-enabled repository
- Table of content
- File upload
- Customizable homepages
- Content/Contextual help
- WYSIWYG and source editors
- Drag-and-drop reordering
- Media embedding
- Customizable permalinks
- Prebuilt templates
- Multiple authors
- Shared authoring
- User roles and permissions
- Article versioning
- Reusable snippets library
- Behavioral analytics
- Global traffic analytics
- Reporting
- Video help callouts
- Integrations
Awards & Quality Certificates
KnowledgeOwl Position In Our Categories
Knowing that businesses have special business-related requirements, it is only rational that they avoid getting a one-size-fits-all, ideal software product. At any rate, it is nearly futile to try to chance on such application even among popular software products. The clever thing to do should be to spell out the different important factors that call for a inspection including key features, costing, skill capability of staff, company size, etc. Next, you should follow through your product research fully. Browse over some KnowledgeOwl review articles and explore the other software programs in your list in detail. Such all-encompassing research ensure you circumvent mismatched applications and select the system that meets all the benefits your business requires in sustaining growth.
Position of KnowledgeOwl in our main categories:
TOP
200
KnowledgeOwl is one of the top 200 Customer Support Software products
TOP
50
KnowledgeOwl is one of the 50 Knowledge Management Software products
If you are interested in KnowledgeOwl it may also be sensible to check out other subcategories of Customer Support Software collected in our database of SaaS software reviews.
Every company is different, and can require a particular type of Customer Support Software solution that will be fit for their company size, type of clients and employees and even individual industry they support. We advise you don't count on finding an ideal services that will be suitable for every company no matter what their history is. It may be a good idea to read a few KnowledgeOwl Customer Support Software reviews first and even then you should pay attention to what the software is supposed to do for your business and your employees. Do you require an easy and straightforward solution with just essential features? Will you actually make use of the advanced tools needed by experts and big enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable service that will match your budget.
How Much Does KnowledgeOwl Cost?
KnowledgeOwl Pricing Plans:
Free Trial
Base Plan
$49/month
Additional Knowledge Base
$30/month
Additional User
$20 user/month
What are KnowledgeOwl pricing details?
KnowledgeOwl Pricing Plans:
Free Trial
Base Plan
$49/month
Additional Knowledge Base
$30/month
Additional User
$20 user/month
KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:
Base Plan – $49/month
- 1 Knowledge Base
- 1 User
- Unlimited Readers
- All Features
Additional Knowledge Base – $30/month
Additional User – $20 user/month
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We realize that when you make a decision to get a Customer Support Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to check if the real people and enterprises that purchased this software are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and KnowledgeOwl reviews across a broad range of social media sites. The information is then featured in a simple to digest form revealing how many customers had positive and negative experience with KnowledgeOwl. With that information at your disposal you will be equipped to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for KnowledgeOwl?
KnowledgeOwl integrates with the following business systems and applications:
- Single Sign On
- Salesforce
- Active Directory
- Okta
- Google Apps
- Zendesk
- Help Scout
- Freshdesk
- Kayako
- Google Analytics
- MixPanel
- Hotjar
- SnapEngage
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