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KnowledgeOwl REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 8.0

What is KnowledgeOwl?

KnowledgeOwl is a simple and straightforward knowledge base and authoring tool that doesn’t require its users to have advanced coding expertise. The platform helps users create professionally designed knowledge base websites without the help of designers and developers.

With KnowledgeOwl, users can easily craft online manuals, handbooks, knowledge bases, portals, user guides, help sites, software documentation, and more. The system simplifies the creation of knowledge base as well as the management of FAQs for websites and application to steer sales upward. KnowledgeOwl is also an ideal application to give end customers intuitive self-service help sites with powerful search engines.

The application is widely used in a variety of industries, such as education, retail, software development, and many others.

Overview of KnowledgeOwl Benefits

KnowledgeOwl is a knowledge base and helpful authoring tool that doesn’t require any coding knowledge. Write content just like you would in Microsoft Word using our full-featured rich text editor. You can create a beautiful, modern knowledge base website without developers or designers. KnowledgeOwl has a variety of prebuilt themes and layouts, but they can help design and customize your site free of charge. KnowledgeOwl is 100% web-based so there is nothing to download or install. Use it with any modern web browser.

Brand your knowledge base with your own logo, colors, styles, and domains. Create a website that completely matches your brand with no reference to KnowledgeOwl. You get complete control over the HTML, CSS, and JavaScript so you can make your site look and function however you want. Basically anything you can do on a website you can do inside KnowledgeOwl. The system offers an open API so you can build your own integrations to push information into and pull information out of your KnowledgeOwl account.

With KnowledgeOwl, you can download your individual articles to PDF as well as create a full or customized PDF download of your entire knowledge base or sections within it. You can also share and sync articles between categories and knowledge bases, allowing the same content to appear in multiple places.

KnowledgeOwl practices customer-driven development, so pretty much all the features and functionality you see are based on customer feedback. As a customer, you can help drive the development of the product.

Overview of KnowledgeOwl Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Awards & Quality Certificates

KnowledgeOwl Position In Our Categories

Position of KnowledgeOwl in our main categories:

200

KnowledgeOwl is one of the top 200 Customer Support Software products

50

KnowledgeOwl is one of the 50 Knowledge Management Software products

200

KnowledgeOwl is one of the 200
Customer Support Software products

50

KnowledgeOwl is one of the 50
Knowledge Management Software products


If you are considering KnowledgeOwl it may also be beneficial to examine other subcategories of Best Customer Support Software listed in our base of SaaS software reviews.Help Desk & Ticketing Software, Remote Support Software, IT Service Management Software

Every enterprise has its own characteristics, and can need a specific Customer Support Software solution that will be adjusted to their business size, type of customers and employees and even specific niche they cater to. It's not wise to count on finding an ideal solution that is going to be suitable for every business regardless of their history is. It may be a good idea to read a few KnowledgeOwl reviews first and even then you should keep in mind what the software is intended to do for your business and your staff. Do you require an easy and intuitive service with just elementary functions? Will you actually use the complex tools required by experts and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a solid software that will match your budget.

How Much Does KnowledgeOwl Cost?

KnowledgeOwl Pricing Plans:
Free trial
Base Plan
$49/month
Additional Knowledge Base
$30/month
Additional User
$20 user/month

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KnowledgeOwl reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KnowledgeOwl. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are KnowledgeOwl pricing details?

KnowledgeOwl Pricing Plans:
Free trial
Base Plan
$49/month
Additional Knowledge Base
$30/month
Additional User
$20 user/month

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

What integrations are available for KnowledgeOwl?

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

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