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CloudBerry Remote Assistant Review

CloudBerry Remote Assistant
Our score: 8.8 User satisfaction: 100%

What is CloudBerry Remote Assistant?

CloudBerry Remote Assistant is a remote assistance software developed by CloudBerry that enables users to connect and remotely access computers so they can perform various functions and tasks like computer maintenance and repairs, software download, system updates, and more.

This remote desktop access requires mutual download wherein the software needs to be installed on two computers for it to work. The setup requires one computer to be the source while the other is the target.

CloudBerry Remote Assistant is currently free of charge, providing all sorts of users with a cost-effective remote access platform that is highly effective and totally secure. The connection is completely encrypted, giving users peace of mind from any security flaws.

Overview of CloudBerry Remote Assistant Benefits

CloudBerry Remote Assistant is one of the many remote access solutions offered in the market today. But what makes it a level above most of the other similar products out there is that it is a free platform that comes with a set of useful features plus SSL-encryption to keep connection safe and secure.

As a remote desktop access solution, CloudBerry Remote Assistant does all the things you would expect it to do – connect to computers remotely and perform tasks that you need to do. Whether it’s checking files and accessing information or resolving a system issue, CloudBerry Remote Assistant has got you covered.

The application comes with a voice and text chat functionality that lets you communicate with the person at the other end. This capability is perfect for situations such as repairing or fixing the computer, updating the software, or resolving network issues wherein constant and clear communication to ensure the success of the task, such as stating the issue or providing instructions.

Whether you are at home or at the workplace, CloudBerry Remote Assistant speeds up and simplifies desktop connection task. The very intuitive interface and the SSL Encryption makes the software an ideal remote desktop access tool for professionals.

Overview of CloudBerry Remote Assistant Features

  • Remote Desktop Access
  • Encrypted Connection
  • Text and Voice Chat
  • FTP Connection

What Problems Will CloudBerry Remote Assistant Solve?

CloudBerry Remote Assistant enables your IT engineer to connect to your workstation remotely to solve some issues and errors. Voice chat can help explain what to do in a critical situation.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

CloudBerry Remote Assistant Position In Our Categories

Because companies have unique business-related demands, it is reasonable that they steer clear of picking an all-in-one, ”best” software solution. Just the same, it would be hard to try to pinpoint such an app even among popular software products. The reasonable thing to undertake would be to take note of the various essential aspects which necessitate consideration including key features, price plans, technical skill capability of the employees, company size, etc. Next, you should perform your product research to a full extent. Read some CloudBerry Remote Assistant evaluations and scrutinize each of the software solutions in your shortlist more closely. Such well-rounded product investigation ensures you circumvent mismatched applications and subscribe to the one that delivers all the features your company requires.

Position of CloudBerry Remote Assistant in our main categories:

TOP 50

CloudBerry Remote Assistant is one of the top 50 Customer Support Software products

CloudBerry Remote Assistant is also listed in the following subcategories:

There are trendy and widely used solutions in each software category. But are they essentially the best fit for your organization’s special needs? A market-leading software product may have thousands of customers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few CloudBerry Remote Assistant Remote Support Software reviews and consider the factors that you desire in the software such as the price, main functionality, available integrations etc. Then, shortlist a few solutions that fit your wants. Try out the free trials of these apps, read online opinions, get clarifications from the vendor, and do your homework meticulously. This profound groundwork is certain to assist you find the most excellent software solution for your firm’s specific wants.

How Much Does CloudBerry Remote Assistant Cost?

CloudBerry Remote Assistant Pricing Plans:

Free Trial

CloudBerry Remote Assistant

Free

CloudBerry Remote Assistant is a freeware software

User Satisfaction

Positive Social Media Mentions 76
Negative Social Media Mentions 0

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudBerry Remote Assistant reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudBerry Remote Assistant. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CloudBerry Remote Assistant Comparisons

CloudBerry Remote Assistant user reviews

Review from a new user…

Read full review >
Raheem
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2019 Company Size: More than 100 Employees Industry: Others

The convenience this program offers is truly astounding!

Read full review >
Myrna
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.12.2019 Company Size: 1-10 Employees Industry: Media Production

Best for remote working.

Read full review >
Henriette
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.11.2019 Company Size: 1-10 Employees Industry: N/A

A lot like TeamViewer

Read full review >
Adriel
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Management Consulting

Lets me fix devices from afar.

Read full review >
Shawna
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.11.2019 Company Size: 11-50 Employees Industry: N/A

What are CloudBerry Remote Assistant pricing details?

CloudBerry Remote Assistant Pricing Plans:

Free Trial

CloudBerry Remote Assistant

Free

CloudBerry Remote Assistant is a freeware software

What integrations are available for CloudBerry Remote Assistant?

CloudBerry Remote Assistant integrates with the following business systems and applications:

  • CloudBerry Managed Backup service

CloudBerry Remote Assistant average rating:

Average score
4.5/5 (17 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Chase

PROS: CloudBerry is probably one of the more straightforward solutions of its kind. We had zero problems while setting it and its usage, so far, has been a breeze. I love just how easy it is for me to weave in and out of users’ screens. While doing so, I can control their view and even transfer files to them. This is a secure program that I trust our data with. It also has a feature that lets me send instant messages to my co-workers.  

CONS: I have nothing but praises for this solution. It has opened lines of communication between me and my colleagues. Sharing files and doing tutorials are a lot easier now too. 

Reviewed 9 months ago

Read full review >

The least favorable review

Amelie

PROS: My favorite thing about this program? It’s absolutely cost-free! Without shelling out money or company resource, I can easily manipulate my colleagues’ screens. I can access devices from one vantage point too. I use this mostly to monitor the weather in a particular place, and I love it! Unlike its competitors, I can choose to be untraceable. There are no prompts that eject me from my view. I heard that there is a newer and more robust paid version for CloudBerry on the horizon—but the free version already does so much for me and my team. 

CONS: My only beef with this program is that there is no proper recording of data. However, they do have a good community of users that have been able to help me figure out workarounds for issues that I encounter.  

Reviewed 7 months ago

Read full review >

More reviews from 17 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Review from a new user…

Read full review >
Raheem
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2019 Company Size: More than 100 Employees Industry: Others

PROS: I'm a fairly new user, but I'm loving the features of this tool so far. As an icing to the cake--I can use it for free too!

CONS: I'm still in the early stages of using this. I have nothing bad to say about this so far.

What do you think about this review? Great Poor

The convenience this program offers is truly astounding!

Read full review >
Myrna
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.12.2019 Company Size: 1-10 Employees Industry: Media Production

PROS: This is an irreplaceable resource in my line of work. As someone who works in a radio station, this has been really useful in our day-to-day operations. It doesn't lag, it's not hard to learn, and it helps us accomplish tasks very quickly. I love this program!

CONS: I can't think of anything at the moment. . .

What do you think about this review? Great Poor

Best for remote working.

Read full review >
Henriette
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.11.2019 Company Size: 1-10 Employees Industry: N/A

PROS: This is a complete solution in itself. Despite just how easy it is to configure and set up on both ends, it has all the features that I need to work remotely with my staff too. I can share, control the device, and so much more with this tool!

CONS: My only issue with this program is that it does not meet my data-documentation needs. However, I’ve discovered a workaround for this in the user forums.

What do you think about this review? Great Poor

A lot like TeamViewer

Read full review >
Adriel
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Management Consulting

PROS: If you're familiar with TeamViewer's environment, then you should adjust seamlessly into this program too.

CONS: Control is quite limited with this program. What I find frustrating is that instead of telling you that you cannot perform a particular task, it just somehow disregards your clicks.

What do you think about this review? Great Poor

Lets me fix devices from afar.

Read full review >
Shawna
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.11.2019 Company Size: 11-50 Employees Industry: N/A

PROS: It's a free, no-commitment program that works just as well as any other remote access tool. I love this!

CONS: I don't have any issue in mind.

What do you think about this review? Great Poor

Barely no learning curve

Read full review >
Harrison
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.11.2019 Company Size: Industry: Computer Hardware

PROS: For a completely cost-free solution, CloudBerry is very impressive. I was able to learn the ins and outs of it in no time. I can instinctively locate commands and they’re all within reach too! It reminds me a lot of TeamViewer. What’s cool is that you can use this within it too. Of course, this is strictly off the record as I like to use this solution just to validate or disprove some of my hypotheses regarding certain matters.  

CONS: Documentation is one major thing that is lacking from this program for sure. It doesn’t work as fast as other solutions too. However, I can let this issue slide because it is free after all.

What do you think about this review? Great Poor

Far superior to other options

Read full review >
Anjali
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.11.2019 Company Size: 11-50 Employees Industry: Mechanical or Industrial Engineering

PROS: If you’re looking for an alternative to TeamViewer with equally robust features, then you won’t go wrong with CloudBerry. Plus, unlike its counterparts, this program is absolutely free. I doubt this can get any better than this.

CONS: Multi-tasking and viewing multiple screens remotely is virtually impossible here. However, I can’t really complain much because it still does what it promises to do.

What do you think about this review? Great Poor

I can now help out friends remotely.

Read full review >
Saul
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.10.2019 Company Size: 1-10 Employees Industry: Computer Hardware

PROS: This lets me help out my peers on tech-related issues. As a cherry on top--it's free!

CONS: It's not as speedy as I would like it to be. My internet connection is quite impressive and this program still lags. I do have confidence that they will fix this in the future though.

What do you think about this review? Great Poor

No investment needed!

Read full review >
Amelie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: My favorite thing about this program? It’s absolutely cost-free! Without shelling out money or company resource, I can easily manipulate my colleagues’ screens. I can access devices from one vantage point too. I use this mostly to monitor the weather in a particular place, and I love it! Unlike its competitors, I can choose to be untraceable. There are no prompts that eject me from my view. I heard that there is a newer and more robust paid version for CloudBerry on the horizon—but the free version already does so much for me and my team. 

CONS: My only beef with this program is that there is no proper recording of data. However, they do have a good community of users that have been able to help me figure out workarounds for issues that I encounter.  

What do you think about this review? Great Poor

It’s a great back-up solution.

Read full review >
Dante
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: CloudBerry simplifies remote assistance for us. We use this as an alternative to ConnectWise, our paid remote access tool.  Even though we reserve this mostly for our clients who do not have subscription plans with us, it still works quite well. There are no issues deploying this on their devices, allowing us to work on their system maintenance remotely without a problem. It doesn’t trigger firewalls too, which is a big plus!

CONS: I don’t think that there’s anything worth calling out about this program.

What do you think about this review? Great Poor

Has great tools available.

Read full review >
Broderick
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

PROS: For a free tool, this program sure packs a punch! It works perfectly well on Windows. It has a nice instant messaging feature that lets me communicate with my clients while I work on their PC too. It allows me to call as well.

CONS: There are ads in the interface, but it's fine.

What do you think about this review? Great Poor

This is a remote worker’s best friend.

Read full review >
Nettie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 30.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: The best thing about this tool is that it is very user-friendly. Sure, we had a few hiccups while trying to install it, but after everything has been ironed out, it now works great.

CONS: As I mentioned earlier, I had a bit of the problem while installing this program. However, I was able to fix it right away, thanks to the user forum that I've found.

What do you think about this review? Great Poor

The best choice for me.

Read full review >
Paxton
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I found this solution while I was shopping around for similar solutions. I was initially a TeamViewer user but I didn’t like the prompts and notifications that I would get from it. Out of all the other candidates that I was eyeing to replace TeamViewer, I came across CloudBerry and have been hooked ever since. It’s reliable and it lets me send files, share screens, conduct walkthroughs—everything that a remote control software can do. And you know what the best part is? This solution is completely free. Thanks to the team of developers who created this.

CONS: I don’t have any issues with this program, to be honest. However, it would help if there were more resources available about it.

What do you think about this review? Great Poor

Easy to install and easy to user.

Read full review >
Chase
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.09.2019 Company Size: More than 100 Employees Industry: Others

PROS: CloudBerry is probably one of the more straightforward solutions of its kind. We had zero problems while setting it and its usage, so far, has been a breeze. I love just how easy it is for me to weave in and out of users’ screens. While doing so, I can control their view and even transfer files to them. This is a secure program that I trust our data with. It also has a feature that lets me send instant messages to my co-workers.  

CONS: I have nothing but praises for this solution. It has opened lines of communication between me and my colleagues. Sharing files and doing tutorials are a lot easier now too. 

What do you think about this review? Great Poor

Has so many great features!

Read full review >
Marcelino
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 06.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I have CloudBerry Desktop Pro currently installed in my devices and I’ve been reaping all the benefits from it. It gives me ample storage space that is both reliable and secure. I haven’t tried out CloudBerry Remote Assistance yet but if the Desktop Pro is any indication, this should work perfectly fine as well.

CONS: I still don’t have a firm grasp as to how the night scheduling works. I want to set it up at midnight so that I can get started on my work first thing in the morning. However, there seem to be lapses in the hours and the process of backing up extends beyond the hours that I’ve indicated.

What do you think about this review? Great Poor

Quite identical to TeamViewer

Read full review >
Corbin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: If you’re familiar with TeamViewer, then you should have no problem using CloudBerry as well. These two solutions are practically made out of the same mold—even in its login options. I like just how user-friendly this solution is. It doesn’t cause delays in both the receiving and monitoring screens too. Best of all, unlike TeamViewer, you don’t have to pay for anything to use this program. It’s 100% free and open to all users.

CONS: It’s a free tool—users can’t expect all things to run smoothly here. Naturally, TeamViewer, a paid option, would have more support and backing.

What do you think about this review? Great Poor

I was able to learn this right away.

Read full review >
Giovanna
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.09.2019 Company Size: 11-50 Employees Industry: Real Estate

PROS: I love just how intuitive this program is. Learning this was a walk in the park. It allows me to quickly (and smoothly) save and share files to users in my network. I recommend this tool to anyone who wants to remotely control operations.

CONS: The password requirements are a little too complicated. I find it hard to recall just what it is, to be honest.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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