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CloudSocial Review

CloudSocial
Our score: 8.0 User satisfaction: 100%

What is CloudSocial?

CloudSocial is a cloud-based social media tool that helps you manage all your social media accounts within one platform. CloudSocial eliminates the hassle of switching between different social media apps or sites. The software supports popular social media channels such as Facebook, Twitter, Instagram, YouTube, and LinkedIn. CloudSocial can also manage and accomplish your email tasks.

CloudSocial has a unified single-view dashboard as well as collaborative tools that you can use to establish the perfect workflow for your team. This means that responding to inquiries and other kinds of messages in any of the social media channels mentioned above is smooth and efficient. You can even respond using a status: open, assigned, in progress, save as draft, close, and soft close.

Overview of CloudSocial Benefits

Manage all your social media channels in one platform

CloudSocial can help you manage all your social media channels in one place. You can also respond to all messages, tweets, and posts in real-time with Omnibox. These are beneficial because constantly logging in and accessing your numerous sites can be tedious and time-consuming. You don’t have to open and exit multiple applications or websites because CloudSocial can manage your Facebook Profile, Facebook Business Page, Facebook Messenger, Facebook Groups, Facebook Ad Manager, Twitter Profile, Twitter DM, Instagram Business Page, LinkedIn Business Page, YouTube Channel, and Email.

Engage your customers with rich content

You can post rich media content across all your social media channels using CloudSocial. You can even create posts and schedule them to be published at a later time. The software also has a Global Time Zone Selection feature. Then you can utilize user tagging to increase social interaction and hashtagging to curate your posts. Hashtags help users find content on the web in a more organized manner, so adding hashtags to your posts can help your business be found. Since CloudSocial integrates with Crello, you can also create graphics or animations using the latter application.

Improve collaboration with your team

CloudSocial has collaboration tools that help you improve the efficiency of your team. You and your team members can share a social calendar and get notifications for any upcoming events. This helps you complete tasks faster and makes your workflow more effective.

Analyze performance

CloudSocial has reporting and analytics tools such as the Social Channels Report and Sentiment Analysis. You can view these reports in the app’s Unified Dashboard. Reports and analytics can help you assess the effectiveness of your social media strategy. You can review your performance and make changes as necessary. You can also download the reports with one simple click and send them to colleagues or save for future viewing.

Customer support

CloudSocial also offers 24/7 customer support via email,  chat, and phone calls. At any given time, you can reach out to CloudSocial’s support team regarding technical issues in the system.

Overview of CloudSocial Features

  • Social channel, profile, and user management
  • Scheduled posting
  • Ad manager
  • Message filtering
  • Global time zone selection
  • Collaboration tools

What Problems Will CloudSocial Solve?

Problem #1: Omni-channel communication issues

Social helpdesk and email helpdesk are managed by two different tools. With CloudSocial, brands can manage both social and email helpdesks.

Problem #2: Understanding the true sentiments of customers

Most of the tools offer 3-point sentiment. However, CloudSocial offers a 9-point sentiment that helps brands understand the right sentiment of customers.

Problem #3: Unexpected social media faux pas

CloudSocial double-checks this for you. The software has an approval flow so only content approved by the approver will be published. Also, it has a recall functionality that enables the user to quickly recall (and delete on social channels) the post from all the social channels.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

CloudSocial Position In Our Categories

Since companies have particular business-related wants, it is only prudent they abstain from getting an all-encompassing, ideal software solution. Just the same, it is almost impossible to try to come across such application even among well-known software systems. The better step to do is to shortlist the various main aspects that merit consideration such as key features, packages, skill competence of staff, organizational size, etc. The second step is, you must conduct your research fully. Go over these CloudSocial evaluations and look into the other software products in your shortlist in detail. Such detailed product research makes sure you circumvent unsuitable software solutions and pay for the system which provides all the features your company requires.

Position of CloudSocial in our main categories:

TOP 100

CloudSocial is one of the top 100 Social Media Management Software products

If you are interested in CloudSocial it could also be a good idea to analyze other subcategories of Social Media Management Software gathered in our database of SaaS software reviews.

There are popular and widely used systems in each software group. But are they necessarily the best fit for your enterprise’s specific wants? A trendy software solution may have thousands of customers, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few CloudSocial Social Media Management Software reviews and consider the aspects that you wish to have in the software such as the fees, main tools, available integrations etc. Then, choose a few systems that fit your requirements. Check out the free trials of these apps, read online comments, get clarifications from the seller, and do your investigation systematically. This profound homework is certain to assist you find the most excellent software solution for your firm’s specific needs.

How Much Does CloudSocial Cost?

CloudSocial Pricing Plans:

Free Trial

Silver

$17/month

Gold

$100/month

Platinum

$345/month

CloudSocial offers the following enterprise pricing plans:

Silver: $17/month or $13/month (billed annually)

  • 11 social channels
  • 1 social profile
  • 2 users
  • 10,000 mentions
  • Post rich media content
  • Bulk media uploads
  • Tagging
  • Recall post
  • Global time zone selection
  • Create content with Crello
  • Manage Facebook ads
  • URL shortener
  • Omni social channel + email inbox
  • Collaboration
  • Respond with status
  • In mention search
  • Filters
  • Unified dashboard
  • Social channels report
  • Analytics
  • Sentiment Analysis
  • Email support
  • Chat support
  • Call support

Gold: $100/month or $70/month (billed annually)

  • All features in Silver
  • 33 social channels
  • 3 social profiles
  • 15 users
  • 50,000 mentions
  • Audience targeting
  • Social calendar
  • Insta-alerts via email
  • Export to XLS, PDF, CSV
  • Share via email
  • Keyword search across select social channels
  • Filter mentions
  • Sentiment analysis

Platinum: $345/month or $255/month (billed annually)

  • All features in Gold
  • 77 social channels
  • 7 social profiles
  • 40 users
  • 125,000 mentions

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 0

We realize that when you make a decision to buy Social Media Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudSocial reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudSocial. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CloudSocial Comparisons

What are CloudSocial pricing details?

CloudSocial Pricing Plans:

Free Trial

Silver

$17/month

Gold

$100/month

Platinum

$345/month

CloudSocial offers the following enterprise pricing plans:

Silver: $17/month or $13/month (billed annually)

  • 11 social channels
  • 1 social profile
  • 2 users
  • 10,000 mentions
  • Post rich media content
  • Bulk media uploads
  • Tagging
  • Recall post
  • Global time zone selection
  • Create content with Crello
  • Manage Facebook ads
  • URL shortener
  • Omni social channel + email inbox
  • Collaboration
  • Respond with status
  • In mention search
  • Filters
  • Unified dashboard
  • Social channels report
  • Analytics
  • Sentiment Analysis
  • Email support
  • Chat support
  • Call support

Gold: $100/month or $70/month (billed annually)

  • All features in Silver
  • 33 social channels
  • 3 social profiles
  • 15 users
  • 50,000 mentions
  • Audience targeting
  • Social calendar
  • Insta-alerts via email
  • Export to XLS, PDF, CSV
  • Share via email
  • Keyword search across select social channels
  • Filter mentions
  • Sentiment analysis

Platinum: $345/month or $255/month (billed annually)

  • All features in Gold
  • 77 social channels
  • 7 social profiles
  • 40 users
  • 125,000 mentions

What integrations are available for CloudSocial?

CloudSocial integrates with the following software:

  • Facebook
  • Facebook Messenger
  • Facebook Ad Manager
  • Twitter
  • Instagram
  • LinkedIn
  • YouTube
  • Crello
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Reviewed By Jenny Chang
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