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Lithium REVIEW

Social Media Management Software

2 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is Lithium?

Lithium is a powerful and effective social media tool that helps users manage their social media presence, reach out and engage customers, and gather intelligent data to name a few benefits. The platform enables total community engagement, allowing users to easily connect and bond with their most passionate customers across all digital touch points.

With Lithium, companies have a platform that promotes customer to customer interaction via online communities to help improve brand awareness and drive sales upwards. Lithium also offers a plethora of social listening and response tools, social conversation management features, and social media analytics to help them create viable campaigns, collect actionable insights and implement effective social media strategies.

Overview of Lithium Benefits

Lithium delivers a unified platform that links companies with existing customers, prospects, and brand influencers effectively. Lithium offers a throng of products that connects businesses with their existing customers and potential clients via social listening and response functionality. The system also enables customer to customer interaction through online communities, where they can share product information, first hand experiences, issues and answers, as well as recommendations. Lithium makes it easy for businesses meet extreme expectations from their consumers with tools that supports connection, engagement, and understanding.

Implemented by leading companies from diverse industries, including Sony, Skype, Braclay Card, and Telstra, Lithium delivers tons of benefits to multiple business types across various industries. Among the advantages Lithium brings to the table are: driving significant sales, reduce costs of service, improve customer satisfaction, and encourage customer loyalty and retention.

Aside from responding to and engaging consumers and potential clients via social media channels, Lithium gives businesses the tools to handle conversations and steer topics, tap super fans and promote advocacy on your products and services. The system also comes with social media analytics to help businesses see the whole picture, track the progress of their campaigns, and instantly get data to help them improve their strategies, improve brand awareness, increase brand loyalty and enhance prospect conversions. With online communities, customers engage other customers and potential clients and help drive sales, as well as accelerate innovation while reducing the costs of providing quality customer service.

Overview of Lithium Features

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

Lithium Position In Our Categories

Position of Lithium in our main categories:

10

Lithium is one of the top 10 Customer Experience Management Software products

20

Lithium is one of the 20 Social Media Management Software products

10

Lithium is one of the 10
Customer Experience Management Software products

20

Lithium is one of the 20
Social Media Management Software products


If you are considering Lithium it may also be a good idea to check out other subcategories of Best Customer Experience Management Software gathered in our base of B2B software reviews.

Since each company has unique business requirements, it is prudent for them to refrain from seeking a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a platform even among widely used software applications. The clever thing to do would be to list the various important factors that require consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Lithium reviews and investigate each of the other apps in your shortlist in detail. Such exhaustive homework can make sure you discard ill-fitting platforms and choose the system that presents all the aspects you require for business success.

How Much Does Lithium Cost?

Lithium Pricing Plans:

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

User Satisfaction

We realize that when you make a decision to buy Social Media Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lithium reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lithium. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

193

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Lithium pricing details?

Lithium Pricing Plans:

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

What integrations are available for Lithium?

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks

User reviews


User reviews in total: 2

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2
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Average Rating:

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The most favorable review

Charlene

7 months ago


Pros: Lithium has been a good tool for us in managing social interactions across a variety of services. Everything is logged, making things easier for us from a compliance, monitoring and quality perspective. We can see every conversation we've ever handled going back to the start and all conversations have their unique identifier as a reference. Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well.

Cons: The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of its strong points currently as it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently. Which should not be suprising considering it is geared more towards social customer support rather than marketing.

The least favorable review

Gene

7 months ago


Pros: User Interface is very robust and is capable of handling large amount of content in real-time. It is also effective in filtering Facebook posts or Twitter tweets that needs to be responded to on a priority basis, saving a lot of time in the process. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It also integrates well with Salesforce, and therefore lets you see if the cases actually originate from product fans.

Cons: it is able to determine if someone is accessing it from a mobile device nor does it specify whether the mobile device is a phone or a tablet.

Published 7 months ago
Verified
user
Lithium has been a good tool for us in managing social interactions across a variety of services. Everything is logged, making things easier for us from a compliance,...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
User Interface is very robust and is capable of handling large amount of content in real-time. It is also effective in filtering Facebook posts or Twitter tweets that...



What do you think about this review? Great Poor

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