Lithium Review
What is Lithium?
Lithium is a powerful and effective social media tool that helps users manage their social media presence, reach out and engage customers, and gather intelligent data to name a few benefits. The platform enables total community engagement, allowing users to easily connect and bond with their most passionate customers across all digital touch points.
With Lithium, companies have a platform that promotes customer to customer interaction via online communities to help improve brand awareness and drive sales upwards. Lithium also offers a plethora of social listening and response tools, social conversation management features, and social media analytics to help them create viable campaigns, collect actionable insights and implement effective social media strategies.
Show MoreOverview of Lithium Benefits
Lithium delivers a unified platform that links companies with existing customers, prospects, and brand influencers effectively. Lithium offers a throng of products that connects businesses with their existing customers and potential clients via social listening and response functionality. The system also enables customer to customer interaction through online communities, where they can share product information, first hand experiences, issues and answers, as well as recommendations. Lithium makes it easy for businesses meet extreme expectations from their consumers with tools that supports connection, engagement, and understanding.
Implemented by leading companies from diverse industries, including Sony, Skype, Braclay Card, and Telstra, Lithium delivers tons of benefits to multiple business types across various industries. Among the advantages Lithium brings to the table are: driving significant sales, reduce costs of service, improve customer satisfaction, and encourage customer loyalty and retention.
Aside from responding to and engaging consumers and potential clients via social media channels, Lithium gives businesses the tools to handle conversations and steer topics, tap super fans and promote advocacy on your products and services. The system also comes with social media analytics to help businesses see the whole picture, track the progress of their campaigns, and instantly get data to help them improve their strategies, improve brand awareness, increase brand loyalty and enhance prospect conversions. With online communities, customers engage other customers and potential clients and help drive sales, as well as accelerate innovation while reducing the costs of providing quality customer service.
Show MoreOverview of Lithium Features
- Forums
- Contests
- Crowdsourced Ideas
- Blogs Ratings & Reviews
- Groups
- Q&A
- Tribal Knowledge Base
- Gamification
- Photos & Videos
- Value Analytics
- Mobile Agent
- Expert Resources
- Approvals
- Custom Integration
- Clear Ownership
- Social Web Analytics
- Custom Social Reports and Exports
- Agent Productivity and Workload Monitor
Lithium Position In Our Categories
Bearing in mind businesses have special business-related wants, it is practical they avoid seeking a one-size-fits-all, ”best” solution. However, it would be futile to chance on such application even among widely used software solutions. The logical step to undertake would be to narrow down the numerous essential factors that require inspection such as major features, plans, technical skill aptitude of the users, organizational size, etc. Next, you must perform the product research exhaustively. Browse over these Lithium analyses and scrutinize each of the software options in your list more closely. Such detailed research makes sure you keep away from mismatched applications and subscribe to the one that has all the tools your company requires to achieve growth.
Position of Lithium in our main categories:
TOP
50
Lithium is one of the top 50 Customer Experience Management Software products
TOP
20
Lithium is one of the 20 Social Media Management Tools products
If you are considering Lithium it might also be sensible to investigate other subcategories of Social Media Management Tools collected in our database of SaaS software reviews.
It's important to realize that almost no app in the Social Media Management Tools category is going to be a perfect solution that can match all the requirements of all company types, sizes and industries. It may be a good idea to read a few Lithium Social Media Management Tools reviews first as some solutions can perform well only in a very narrow group of applications or be created with a really specific industry in mind. Others may operate with an intention of being simple and intuitive and consequently lack advanced functions welcomed by more experienced users. You can also come across software that cater to a large group of users and offer a rich feature toolbox, but that in most cases comes at a more expensive price of such a solution. Ensure you're aware of your needs so that you choose a solution that provides all the elements you search for.
How Much Does Lithium Cost?
Lithium Pricing Plans:
Free Trial
Online Communities
By quote
Social Publishing
By quote
Social Response
By quote
Communities+Social
By quote
What are Lithium pricing details?
Lithium Pricing Plans:
Free Trial
Online Communities
By quote
Social Publishing
By quote
Social Response
By quote
Communities+Social
By quote
Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.
Communities
Online Communities – Transform your website into a social destination.
- Lithium Social Intelligence
- Premium Gamification
- Value Analytics and Benchmarking
- Mobile/Responsive
- Social Contests
- Bulk Data API
Social Media Management
Social Publishing – Publish social content to drive deeper engagement in half the time.
- Global Content Calendar
- Campaign Planning
- Content & Posting recommendations
- Roles, workflows & approvals
- Social Marketing Analytics
- Reporting APIs
Social Response – Manage social customer service at scale while improving quality.
- Response Analytics
- Mobile Application
- Enterprise Level Workflows
- Support for Facebook Messenger
- Support for Twitter Customer Feedback
- CRM and Reporting APIs
Communities+Social
- All features, plus
- Tribal Knowledge Base
- Crowdsourced Ideas
- Experts
- CRM Integrations
- Shared Dashboard
- Monitor Wall
User Satisfaction
Positive Social Media Mentions
193
Negative Social Media Mentions
3
We realize that when you make a decision to purchase a Social Media Management Tools it’s crucial not only to see how professionals rank it in their reviews, but also to find out if the actual clients and enterprises that bought this software are actually happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Lithium reviews across a wide range of social media sites. The data is then displayed in a simple to digest way indicating how many customers had positive and negative experience with Lithium. With that information at hand you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Lithium?
Lithium integrates with the following business systems and applications:
- Google+
- Microsoft
- Salesforce
- Klout
- Social networks
Lithium User Reviews
Lithium average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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A robust tool that helps us reach out to potential customers
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 23.06.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: User Interface is very robust and is capable of handling large amount of content in real-time. It is also effective in filtering Facebook posts or Twitter tweets that needs to be responded to on a priority basis, saving a lot of time in the process. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It also integrates well with Salesforce, and therefore lets you see if the cases actually originate from product fans.
CONS: it is able to determine if someone is accessing it from a mobile device nor does it specify whether the mobile device is a phone or a tablet.
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Lithium user reviews
A robust tool that helps us reach out to potential customers
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 23.06.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
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