Price

by quote

Logo of Lithium
Ask Vendor A QuestionFind A Better App

Lithium REVIEW

Social Media Management Software

2 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is Lithium?

Lithium is a powerful and effective social media tool that helps users manage their social media presence, reach out and engage customers, and gather intelligent data to name a few benefits. The platform enables total community engagement, allowing users to easily connect and bond with their most passionate customers across all digital touch points.

With Lithium, companies have a platform that promotes customer to customer interaction via online communities to help improve brand awareness and drive sales upwards. Lithium also offers a plethora of social listening and response tools, social conversation management features, and social media analytics to help them create viable campaigns, collect actionable insights and implement effective social media strategies.

Overview of Lithium Benefits

Lithium delivers a unified platform that links companies with existing customers, prospects, and brand influencers effectively. Lithium offers a throng of products that connects businesses with their existing customers and potential clients via social listening and response functionality. The system also enables customer to customer interaction through online communities, where they can share product information, first hand experiences, issues and answers, as well as recommendations. Lithium makes it easy for businesses meet extreme expectations from their consumers with tools that supports connection, engagement, and understanding.

Implemented by leading companies from diverse industries, including Sony, Skype, Braclay Card, and Telstra, Lithium delivers tons of benefits to multiple business types across various industries. Among the advantages Lithium brings to the table are: driving significant sales, reduce costs of service, improve customer satisfaction, and encourage customer loyalty and retention.

Aside from responding to and engaging consumers and potential clients via social media channels, Lithium gives businesses the tools to handle conversations and steer topics, tap super fans and promote advocacy on your products and services. The system also comes with social media analytics to help businesses see the whole picture, track the progress of their campaigns, and instantly get data to help them improve their strategies, improve brand awareness, increase brand loyalty and enhance prospect conversions. With online communities, customers engage other customers and potential clients and help drive sales, as well as accelerate innovation while reducing the costs of providing quality customer service.

Overview of Lithium Features

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

Lithium Position In Our Categories

Position of Lithium in our main categories:

10

Lithium is one of the top 10 Customer Experience Management Software products

10

Lithium is one of the top 10 Social Media Management Software products

10

Lithium is one of the top 10
Customer Experience Management Software products

10

Lithium is one of the top 10
Social Media Management Software products


If you are interested in Lithium it may also be sensible to investigate other subcategories of Best Customer Experience Management Software collected in our database of B2B software reviews.

Since each enterprise has particular business requirements, it is sensible for them to abstain from searching for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such an app even among popular software solutions. The clever thing to do would be to jot down the various essential factors that require consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Lithium reviews and investigate each of the other solutions in your shortlist in detail. Such in-depth research can make sure you reject ill-fitting systems and choose the solution that presents all the aspects you need for business success.

How Much Does Lithium Cost?

Lithium Pricing Plans:

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Lithium Social Web Professional

  • Knowledge Base Integration
  • Lithium Social Web on Mobile

Lithium Social Web Enterprise

  • Knowledge Base Integration
  • Lithium Social Web on Mobile
  • Experts
  • Shared Dashboards
  • Monitor Wall

Lithium Community Professional

  • Online Community Platform
  • Lithium Community on Mobile
  • Bulk Data API
  • Premium Gamification
  • Social Contests

Lithium Combined Platform

  • Social Web Platform
  • Online Community Platform
  • Lithium Community on Mobile
  • Bulk Data API
  • Premium Gamification
  • Social Contests
  • Tribal Knowledge Base
  • Crowdsourced Ideas

User Satisfaction

We realize that when you make a decision to buy Social Media Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lithium reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lithium. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

193

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Lithium pricing details?

Lithium Pricing Plans:

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Lithium Social Web Professional

  • Knowledge Base Integration
  • Lithium Social Web on Mobile

Lithium Social Web Enterprise

  • Knowledge Base Integration
  • Lithium Social Web on Mobile
  • Experts
  • Shared Dashboards
  • Monitor Wall

Lithium Community Professional

  • Online Community Platform
  • Lithium Community on Mobile
  • Bulk Data API
  • Premium Gamification
  • Social Contests

Lithium Combined Platform

  • Social Web Platform
  • Online Community Platform
  • Lithium Community on Mobile
  • Bulk Data API
  • Premium Gamification
  • Social Contests
  • Tribal Knowledge Base
  • Crowdsourced Ideas

What integrations are available for Lithium?

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks

User reviews


User reviews in total: 2

0
2
0
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Charlene E.

6 months ago


Pros:
Lithium has been a good tool for us in managing social interactions across a variety of services. Everything is logged, making things easier for us from a compliance, monitoring and quality perspective. We can see every conversation we've ever handled going back to the start and all conversations have their unique identifier as a reference. Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well.

Cons:
The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of its strong points currently as it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently. Which should not be suprising considering it is geared more towards social customer support rather than marketing.

The least favorable review

Gene M.

6 months ago


Pros:
User Interface is very robust and is capable of handling large amount of content in real-time. It is also effective in filtering Facebook posts or Twitter tweets that needs to be responded to on a priority basis, saving a lot of time in the process. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It also integrates well with Salesforce, and therefore lets you see if the cases actually originate from product fans.

Cons:
it is able to determine if someone is accessing it from a mobile device nor does it specify whether the mobile device is a phone or a tablet.

Published 6 months ago
Verified
user
Lithium has been a good tool for us in managing social interactions across a variety of services. Everything is logged, making things easier for us from a compliance,...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
User Interface is very robust and is capable of handling large amount of content in real-time. It is also effective in filtering Facebook posts or Twitter tweets that...



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified