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Lithium REVIEW

Social Media Management Software

1 user review
USER SATISFACTION 98%
OUR SCORE 8.8

What is Lithium?

Lithium is a powerful and effective social media tool that helps users manage their social media presence, reach out and engage customers, and gather intelligent data to name a few benefits. The platform enables total community engagement, allowing users to easily connect and bond with their most passionate customers across all digital touch points.

With Lithium, companies have a platform that promotes customer to customer interaction via online communities to help improve brand awareness and drive sales upwards. Lithium also offers a plethora of social listening and response tools, social conversation management features, and social media analytics to help them create viable campaigns, collect actionable insights and implement effective social media strategies.

Overview of Lithium Benefits

Lithium delivers a unified platform that links companies with existing customers, prospects, and brand influencers effectively. Lithium offers a throng of products that connects businesses with their existing customers and potential clients via social listening and response functionality. The system also enables customer to customer interaction through online communities, where they can share product information, first hand experiences, issues and answers, as well as recommendations. Lithium makes it easy for businesses meet extreme expectations from their consumers with tools that supports connection, engagement, and understanding.

Implemented by leading companies from diverse industries, including Sony, Skype, Braclay Card, and Telstra, Lithium delivers tons of benefits to multiple business types across various industries. Among the advantages Lithium brings to the table are: driving significant sales, reduce costs of service, improve customer satisfaction, and encourage customer loyalty and retention.

Aside from responding to and engaging consumers and potential clients via social media channels, Lithium gives businesses the tools to handle conversations and steer topics, tap super fans and promote advocacy on your products and services. The system also comes with social media analytics to help businesses see the whole picture, track the progress of their campaigns, and instantly get data to help them improve their strategies, improve brand awareness, increase brand loyalty and enhance prospect conversions. With online communities, customers engage other customers and potential clients and help drive sales, as well as accelerate innovation while reducing the costs of providing quality customer service.

Overview of Lithium Features

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

Lithium Position In Our Categories

Position of Lithium in our main categories:

20

Lithium is one of the top 20 Customer Experience Management Software products

20

Lithium is one of the 20 Social Media Management Software products

20

Lithium is one of the 20
Customer Experience Management Software products

20

Lithium is one of the 20
Social Media Management Software products


If you are interested in Lithium it could also be sensible to examine other subcategories of Best Customer Experience Management Software collected in our base of SaaS software reviews.

Each company has different wants and needs an application that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no software can offer perfect tools off-the-shelf. When you try to find a software app, first be sure what you want it for. Read some Lithium reviews and ask yourself do you desire basic functionality or do you want advanced tools? Are there any industry-specific functionalities that you are seeking? Find the answers to these questions to assist your search. There are multiple aspects that you need to mull over and these include your budget, specific business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the system that offers all that you want to boost your company competence and productivity.

How Much Does Lithium Cost?

Lithium Pricing Plans:
Free trial
Online Communities
By quote
Social Publishing
By quote
Social Response
By quote
Communities+Social
By quote

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

User Satisfaction

We realize that when you make a decision to buy Social Media Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lithium reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lithium. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

193

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

Lithium User Reviews

What are Lithium pricing details?

Lithium Pricing Plans:
Free trial
Online Communities
By quote
Social Publishing
By quote
Social Response
By quote
Communities+Social
By quote

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

What integrations are available for Lithium?

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks

User reviews


1 Review

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Published 2 months ago
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User Interface is very robust and is capable of handling large amount of content in real-time. It is also effective in filtering Facebook posts or Twitter tweets that...



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