Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat. Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.
Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.
Show MoreDixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.
Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.
Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.
Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.
Show MoreSince businesses have distinctive business wants, it is only reasonable they steer clear of preferring a one-size-fits-all, ideal system. Regardless, it would be difficult to find such an app even among branded software systems. The best thing to undertake is to write the varied significant factors which necessitate careful thought including important features, price plans, technical skill aptitude of staff members, company size, etc. Then, you must follow through the product research systematically. Go over these Dixa evaluations and scrutinize each of the software solutions in your shortlist more closely. Such all-encompassing product investigation ascertain you weed out poorly fit software solutions and pay for the one which meets all the aspects your company requires.
Position of Dixa in our main categories:
Every business is different, and might require a particular type of Customer Service Software solution that will be designed for their business size, type of customers and staff and even specific niche they cater to. You should not count on finding a perfect software that is going to be suitable for every company no matter what their background is. It may be a good idea to read a few Dixa Customer Service Software reviews first and even then you should pay attention to what the software is supposed to do for your company and your workers. Do you need an easy and straightforward solution with only basic functions? Will you actually make use of the complex tools needed by experts and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to get a trustworthy software that will match your budget.
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa offers a simple enterprise pricing structure with five plans:
Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly
Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly
Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly
A free demo is available.
We realize that when you make a decision to get a Customer Service Software it’s important not only to find out how experts rank it in their reviews, but also to find out whether the actual people and businesses that bought these solutions are indeed satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dixa reviews across a broad array of social media sites. The data is then displayed in an easy to understand format revealing how many customers had positive and negative experience with Dixa. With that information available you will be equipped to make an informed purchasing choice that you won’t regret.
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