Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat. Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.
Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.
Show MoreDixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.
Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.
Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.
Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.
Show MoreBearing in mind companies have special business wants, it is only sensible they avoid adopting an all-encompassing, ideal business program. Having said that, it is hard to try to pinpoint such application even among well-known software systems. The logical thing to undertake would be to make a list of the several essential functions that entail investigation like important features, price terms, skill capability of the employees, organizational size, etc. Thereafter, you should perform your product research thoroughly. Browse over some of these Dixa evaluations and check out the other solutions in your shortlist more closely. Such well-rounded research ascertain you take out mismatched apps and select the one which provides all the benefits your business requires to be successful.
Position of Dixa in our main categories:
Each organization has different requirements and needs a software that can be personalized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no software can provide perfect features out-of-the-box. When you look for a software product, first be sure what you need it for. Read some Dixa Customer Service Software reviews and ask yourself do you want basic tools or do you need sophisticated features? Are there any industry-specific functionalities that you are seeking? Get the answers to these questions to help your search. There are multiple factors that you need to reflect on and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally choose the app that offers all that you need to improve your organization efficiency and productivity.
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa offers a simple enterprise pricing structure with five plans:
Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly
Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly
Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly
A free demo is available.
We know that when you choose to purchase a Customer Service Software it’s vital not only to find out how experts evaluate it in their reviews, but also to find out if the actual users and businesses that bought this software are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Dixa reviews across a vast range of social media sites. The information is then displayed in a simple to digest form revealing how many people had positive and negative experience with Dixa. With that information available you should be prepared to make an informed buying decision that you won’t regret.
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