Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat. Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.
Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.
Show MoreDixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.
Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.
Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.
Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.
Show MoreBecause businesses have particular business demands, it is only reasonable they avoid paying for an all-encompassing, “perfect” business application. Regardless, it would be futile to come across such an app even among branded software systems. The right step to undertake should be to list the several essential functions which require consideration like essential features, plans, skill ability of the users, business size, etc. After which, you must perform the product research fully. Read some Dixa evaluations and look into the other applications in your shortlist more closely. Such comprehensive research ensure you keep away from unsuitable applications and pay for the system which meets all the tools your business requires.
Position of Dixa in our main categories:
Each company has different requirements and needs an application that can be customized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no platform can offer perfect functionality out-of-the-box. When you try to find a software app, first be sure what you need it for. Read some Dixa Customer Service Software reviews and ask yourself do you desire basic tools or do you need advanced functionality? Are there any industry-specific tools that you are looking for? Get the answers to these queries to aid your search. There are multiple aspects that you need to consider and these include your finances, specific business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the system that provides all that you need to enhance your company efficiency and productivity.
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa offers a simple enterprise pricing structure with five plans:
Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly
Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly
Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly
A free demo is available.
We realize that when you decide to buy a Customer Service Software it’s important not only to find out how professionals evaluate it in their reviews, but also to find out whether the real people and businesses that purchased these solutions are genuinely content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Dixa reviews across a broad array of social media sites. The data is then featured in a simple to digest way indicating how many clients had positive and negative experience with Dixa. With that information at hand you will be prepared to make an informed business decision that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
Dixa integrates with the following applications
Dixa
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
OR
Sign in with company emailSign in with company email
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.