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Dixa Review

Dixa
Our score: 7.7 User satisfaction: N/A

What is Dixa?

Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat.  Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.

Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.

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Overview of Dixa Benefits

Dixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.

Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.

Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.

Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.

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Overview of Dixa Features

  • Phone, Chat, and Email
  • Call center
  • Contact center
  • VoIP for business
  • Built-in CRM
  • Call distribution and routing
  • Reporting and analytics
  • Team management
  • Customer feedback
  • Integrations

Dixa Position In Our Categories

Since businesses have distinctive business wants, it is only reasonable they steer clear of preferring a one-size-fits-all, ideal system. Regardless, it would be difficult to find such an app even among branded software systems. The best thing to undertake is to write the varied significant factors which necessitate careful thought including important features, price plans, technical skill aptitude of staff members, company size, etc. Then, you must follow through the product research systematically. Go over these Dixa evaluations and scrutinize each of the software solutions in your shortlist more closely. Such all-encompassing product investigation ascertain you weed out poorly fit software solutions and pay for the one which meets all the aspects your company requires.

Position of Dixa in our main categories:

Every business is different, and might require a particular type of Customer Service Software solution that will be designed for their business size, type of customers and staff and even specific niche they cater to. You should not count on finding a perfect software that is going to be suitable for every company no matter what their background is. It may be a good idea to read a few Dixa Customer Service Software reviews first and even then you should pay attention to what the software is supposed to do for your company and your workers. Do you need an easy and straightforward solution with only basic functions? Will you actually make use of the complex tools needed by experts and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to get a trustworthy software that will match your budget.

How Much Does Dixa Cost?

Dixa Pricing Plans:

Free Trial

Essentials

$19/agent/month billed monthly

Pro (Chat and email)

$35/agent/month billed monthly

Pro (Chat)

$35/agent/month billed monthly

Pro (Chat, Phone, and Email)

$59/agent/month billed monthly

Enterprise (Phone, Chat, and Email)

$99/agent/month billed monthly

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What are Dixa pricing details?

Dixa Pricing Plans:

Free Trial

Essentials

$19/agent/month billed monthly

Pro (Chat and email)

$35/agent/month billed monthly

Pro (Chat)

$35/agent/month billed monthly

Pro (Chat, Phone, and Email)

$59/agent/month billed monthly

Enterprise (Phone, Chat, and Email)

$99/agent/month billed monthly

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

A free demo is available.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to get a Customer Service Software it’s important not only to find out how experts rank it in their reviews, but also to find out whether the actual people and businesses that bought these solutions are indeed satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dixa reviews across a broad array of social media sites. The data is then displayed in an easy to understand format revealing how many customers had positive and negative experience with Dixa. With that information available you will be equipped to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Dixa?

Dixa integrates with the following applications

  • Shopify
  • Magento
  • Web Hooks
  • Podio
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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