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Dixa Review

Dixa
Our score: 7.7 User satisfaction: N/A

What is Dixa?

Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat.  Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.

Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.

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Overview of Dixa Benefits

Dixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.

Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.

Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.

Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.

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Overview of Dixa Features

  • Phone, Chat, and Email
  • Call center
  • Contact center
  • VoIP for business
  • Built-in CRM
  • Call distribution and routing
  • Reporting and analytics
  • Team management
  • Customer feedback
  • Integrations

Dixa Position In Our Categories

Because companies have specific business-related needs, it is only practical that they steer clear of deciding on an all-in-one, “perfect” software product. Regardless, it would be difficult to try to pinpoint such a software solution even among well-known software solutions. The reasonable step to undertake is to write the several key functions which demand consideration such as key features, packages, skill competence of the users, organizational size, etc. Then, you should double down on your research systematically. Go over some Dixa analyses and look over each of the software programs in your list more closely. Such comprehensive product research ascertains you take out mismatched software solutions and subscribe to the system which offers all the aspects your business requires for optimal results.

Position of Dixa in our main categories:

Every organization has different needs and requires a software that can be customized for their size, type of employees and buyers, and the particular industry they are in. For these reasons, no platform can proffer perfect features off-the-shelf. When you search a software product, first be sure what you want it for. Read some Dixa Customer Service Software reviews and ask yourself do you desire basic tools or do you require sophisticated features? Are there any industry-specific functionalities that you are seeking? Find the answers to these queries to assist your search. There are lots of elements that you need to mull over and these include your budget, specific business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the platform that offers all that you need to improve your firm competence and productivity.

How Much Does Dixa Cost?

Dixa Pricing Plans:

Free Trial

Essentials

$19/agent/month billed monthly

Pro (Chat and email)

$35/agent/month billed monthly

Pro (Chat)

$35/agent/month billed monthly

Pro (Chat, Phone, and Email)

$59/agent/month billed monthly

Enterprise (Phone, Chat, and Email)

$99/agent/month billed monthly

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What are Dixa pricing details?

Dixa Pricing Plans:

Free Trial

Essentials

$19/agent/month billed monthly

Pro (Chat and email)

$35/agent/month billed monthly

Pro (Chat)

$35/agent/month billed monthly

Pro (Chat, Phone, and Email)

$59/agent/month billed monthly

Enterprise (Phone, Chat, and Email)

$99/agent/month billed monthly

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

A free demo is available.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you decide to get a Customer Service Software it’s important not only to find out how experts rank it in their reviews, but also to check if the real people and companies that use it are actually satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Dixa reviews across a broad array of social media sites. The information is then presented in an easy to digest format showing how many clients had positive and negative experience with Dixa. With that information at hand you should be prepared to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Dixa?

Dixa integrates with the following applications

  • Shopify
  • Magento
  • Web Hooks
  • Podio
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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