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ServiceGuru Review

ServiceGuru
Our score: 8.0 User satisfaction: N/A

What is ServiceGuru?

ServiceGuru is a customer service review management platform that comes as a kiosk and can be set up in strategic locations where customer traffic is heavy, enabling them to leave feedback and reviews on products, services, venue, and other topics that are relevant to business operations and customer satisfaction.

With ServiceGuru, businesses have a user-friendly solution to capture high-value customer feedback from actual customers, providing them with reliable information from which they can derive insights on how to further improve their products and services and attract more customers.

From an administrative standpoint, ServiceGuru gives users a friendly set of tools to help them administer questions, capture and analyze answers, and as well as gather customer information for special offers and marketing purposes.

Overview of ServiceGuru Benefits

Capture More High-Quality Feedback

ServiceGuru helps you graduate from the old methods of gathering customer feedback. No more do you have to pass out paper-based questionnaires and forms and pray your customers give you a positive review if they ever bother to answer them at all. The truth is paper-based feedback forms are boring and many customers are not keen to answer, let alone finish questionnaires and surveys.

With ServiceGuru, you make it easy for your customers to leave feedback. Simply put the ServiceGuru Kiosk at strategic places where customer traffic is particularly heavy and you will see a huge spike in customer feedback from which you can evaluate and generate actionable insights.

Businesses capture significantly more ratings/reviews with ServiceGuru than any other platforms including Yelp, Google or Facebook. This means they are capturing significantly more (5x – 100x) data than other rating/review platforms.

Feedback Means Improvement

As more and more customers leave feedback and reviews, the more you get to understand your customers, their behaviors, and triggers among others. ServiceGuru helps you get high-quality feedback, which then translates to better insights.

With better insights, you are able to improve your products and services, discover and implement best practices, and drive business growth. You can even identify your top performers and start rewarding them and incentivize to empower other employees.

Total Feedback Control

ServiceGuru lets you keep all your reviews offline and private, which is a great feature if they are on the negative side. This allows you to discover the root cause of their dissatisfaction and resolve them quickly and quietly.

On the other hand, you can instantly publish positive reviews and use them as marketing tools to attract more customers and increase your revenues.

Overview of ServiceGuru Features

  • Customized Attributes
  • Measure and Store
  • Easy Setup
  • Build Contact List
  • Robust Reporting
  • Private Reviews
  • White Label
  • Motivate Employees

What Problems Will ServiceGuru Solve?

Businesses often receive a review online and cannot attribute it to an employee. For instance, a customer visited Subway recently and the service sucked. If the customer left a review on the ServiceGuru platform, the manager would know the following: 1. That they actually visited the business, 2. Which employee provided the poor service and 3. What service issues they encountered and 4. The ability for the business to follow up directly with the customer to make it right for them.

Users capture significantly more ratings/reviews than any other platform that their customers have ever used. This means they are capturing significantly more (5x – 100x) data than other rating/review platforms.

Survey questions after the review flow. Since the kiosk is at the point of experience, guests are more willing to answer a few questions and the data is much better because the experience just happened.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

ServiceGuru Position In Our Categories

Because businesses have distinct business-related demands, it is prudent that they steer clear of seeking a one-size-fits-all, ideal software product. Needless to say, it is troublesome to try to chance on such a software solution even among branded software products. The better thing to do is to make a list of the varied chief functions that require inspection like critical features, budget, technical skill aptitude of staff, company size, etc. Then, you must follow through your product research through and through. Read some ServiceGuru review articles and look into the other software systems in your shortlist more closely. Such all-encompassing product investigation can make sure you keep away from mismatched applications and buy the system which includes all the tools you require business requires.

Position of ServiceGuru in our main categories:

TOP 200

ServiceGuru is one of the top 200 CRM Software products

TOP 50

ServiceGuru is one of the 50 Customer Experience Management Software products

ServiceGuru is also listed in the following subcategories:

Each enterprise has different wants and needs a software that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no system can offer perfect tools off-the-shelf. When you search a software product, first be sure what you require it for. Read some ServiceGuru Customer Service Software reviews and ask yourself do you desire basic features or do you want advanced functionality? Are there any industry-specific features that you are searching for? Find the answers to these questions to assist your search. There are lots of aspects that you need to reflect on and these include your budget, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the app that provides all that you want to enhance your organization effectiveness and productivity.

How Much Does ServiceGuru Cost?

ServiceGuru Pricing Plans:

Free Trial

ServiceGuru

Starts at $99/month

ServiceGuru offers a simple and flexible enterprise pricing scheme. Contact them for more information.

ServiceGuru – Starts at $99/month

  • Customized Attributes
  • Measure and Store
  • Easy Setup
  • Build Contact List
  • Robust Reporting
  • Private Reviews
  • White Label
  • Motivate Employees

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceGuru reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceGuru. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • iPhone/iPad

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ServiceGuru Comparisons

ServiceGuru user reviews

Highly recommended

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: N/A Industry: N/A

What are ServiceGuru pricing details?

ServiceGuru Pricing Plans:

Free Trial

ServiceGuru

Starts at $99/month

ServiceGuru offers a simple and flexible enterprise pricing scheme. Contact them for more information.

ServiceGuru – Starts at $99/month

  • Customized Attributes
  • Measure and Store
  • Easy Setup
  • Build Contact List
  • Robust Reporting
  • Private Reviews
  • White Label
  • Motivate Employees

What integrations are available for ServiceGuru?

No information available.

ServiceGuru average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: It is very simple for customers to leave feedback and we get way more feedback about service. Employees like that they get so many positive reviews. We like that we can customize rating attributes.

CONS: I'd like to get text alerts but I know that's coming in a future release.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: It is very simple for customers to leave feedback and we get way more feedback about service. Employees like that they get so many positive reviews. We like that we can customize rating attributes.

CONS: I'd like to get text alerts but I know that's coming in a future release.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Highly recommended

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: N/A Industry: N/A

PROS: It is very simple for customers to leave feedback and we get way more feedback about service. Employees like that they get so many positive reviews. We like that we can customize rating attributes.

CONS: I'd like to get text alerts but I know that's coming in a future release.

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Reviewed By Louie Andre
Page last modified
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