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ServiceGuru Review
What is ServiceGuru?
ServiceGuru is a customer service review management platform that comes as a kiosk and can be set up in strategic locations where customer traffic is heavy, enabling them to leave feedback and reviews on products, services, venue, and other topics that are relevant to business operations and customer satisfaction.
With ServiceGuru, businesses have a user-friendly solution to capture high-value customer feedback from actual customers, providing them with reliable information from which they can derive insights on how to further improve their products and services and attract more customers.
From an administrative standpoint, ServiceGuru gives users a friendly set of tools to help them administer questions, capture and analyze answers, and as well as gather customer information for special offers and marketing purposes.
Show MoreOverview of ServiceGuru Benefits
Capture More High-Quality Feedback
ServiceGuru helps you graduate from the old methods of gathering customer feedback. No more do you have to pass out paper-based questionnaires and forms and pray your customers give you a positive review if they ever bother to answer them at all. The truth is paper-based feedback forms are boring and many customers are not keen to answer, let alone finish questionnaires and surveys.
With ServiceGuru, you make it easy for your customers to leave feedback. Simply put the ServiceGuru Kiosk at strategic places where customer traffic is particularly heavy and you will see a huge spike in customer feedback from which you can evaluate and generate actionable insights.
Businesses capture significantly more ratings/reviews with ServiceGuru than any other platforms including Yelp, Google or Facebook. This means they are capturing significantly more (5x – 100x) data than other rating/review platforms.
Feedback Means Improvement
As more and more customers leave feedback and reviews, the more you get to understand your customers, their behaviors, and triggers among others. ServiceGuru helps you get high-quality feedback, which then translates to better insights.
With better insights, you are able to improve your products and services, discover and implement best practices, and drive business growth. You can even identify your top performers and start rewarding them and incentivize to empower other employees.
Total Feedback Control
ServiceGuru lets you keep all your reviews offline and private, which is a great feature if they are on the negative side. This allows you to discover the root cause of their dissatisfaction and resolve them quickly and quietly.
On the other hand, you can instantly publish positive reviews and use them as marketing tools to attract more customers and increase your revenues.
Show MoreOverview of ServiceGuru Features
- Customized Attributes
- Measure and Store
- Easy Setup
- Build Contact List
- Robust Reporting
- Private Reviews
- White Label
- Motivate Employees
What Problems Will ServiceGuru Solve?
Businesses often receive a review online and cannot attribute it to an employee. For instance, a customer visited Subway recently and the service sucked. If the customer left a review on the ServiceGuru platform, the manager would know the following: 1. That they actually visited the business, 2. Which employee provided the poor service and 3. What service issues they encountered and 4. The ability for the business to follow up directly with the customer to make it right for them.
Users capture significantly more ratings/reviews than any other platform that their customers have ever used. This means they are capturing significantly more (5x – 100x) data than other rating/review platforms.
Survey questions after the review flow. Since the kiosk is at the point of experience, guests are more willing to answer a few questions and the data is much better because the experience just happened.
Awards & Quality Certificates
ServiceGuru Position In Our Categories
Knowing that companies have specific business-related needs, it is only prudent that they steer clear of going for an all-encompassing, ”best” software. Needless to say, it would be difficult to try to stumble on such a software solution even among popular software products. The best thing to undertake is to spell out the various vital factors which merit consideration such as major features, price plans, technical skill levels of the users, business size, etc. After which, you should double down on your product research comprehensively. Read some of these ServiceGuru reviews and scrutinize the other solutions in your shortlist in detail. Such all-encompassing product research ascertain you drop ill-fitting software solutions and select the one which meets all the function your business requires.
Position of ServiceGuru in our main categories:
TOP
200
ServiceGuru is one of the top 200 CRM Software products
TOP
100
ServiceGuru is one of the 100 Customer Experience Management Software products
Each organization has different wants and requires a software that can be personalized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no software can offer perfect features out-of-the-box. When you try to find a software product, first be sure what you require it for. Read some ServiceGuru Customer Service Software reviews and ask yourself do you need basic functionality or do you want complex tools? Are there any industry-specific features that you are searching for? Obtain the answers to these questions to aid your search. There are multiple aspects that you need to mull over and these include your budget, particular business requirements, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally choose the app that presents all that you need to improve your firm effectiveness and productivity.
How Much Does ServiceGuru Cost?
ServiceGuru Pricing Plans:
Free Trial
ServiceGuru
Starts at $99/month
What are ServiceGuru pricing details?
ServiceGuru Pricing Plans:
Free Trial
ServiceGuru
Starts at $99/month
ServiceGuru offers a simple and flexible enterprise pricing scheme. Contact them for more information.
ServiceGuru – Starts at $99/month
- Customized Attributes
- Measure and Store
- Easy Setup
- Build Contact List
- Robust Reporting
- Private Reviews
- White Label
- Motivate Employees
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you choose to buy a Customer Service Software it’s vital not only to see how professionals rank it in their reviews, but also to check if the real clients and companies that purchased this software are indeed happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceGuru reviews across a broad range of social media sites. The information is then displayed in a simple to understand way revealing how many users had positive and negative experience with ServiceGuru. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- iPhone/iPad
Deployment
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ServiceGuru?
No information available.
ServiceGuru User Reviews
ServiceGuru average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Highly recommended
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5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 14.03.2021
Company Size: N/A
Industry: N/A
PROS: It is very simple for customers to leave feedback and we get way more feedback about service. Employees like that they get so many positive reviews. We like that we can customize rating attributes.
CONS: I'd like to get text alerts but I know that's coming in a future release.
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Highly recommended
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 14.03.2021
Company Size: N/A
Industry: N/A
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