Dzinga Review

Scenario #1: Improving site conversion rate

Jovan Kovacic manages a small travel agency that offers tours in Europe and Southwest Asia. He started using a toll-free 800 number way before his competition but they soon followed with their own 800 numbers, eliminating his advantage.

Jovan decided to include a free call-back request button on his business page, allowing prospective clients to leave their number and a preferred callback time, though they generally prefer to be called back immediately. The system then finds an available representative who connects to the client as soon as they pick up the phone. Suffice to say, his business boomed and never trailed since.

Feature: HPBX, Call-back, Landline numbers

Scenario #2: Saving all incoming calls from clients

Marco Rauk created his own online store but did not consider getting a telephony service. He thought that having a conveniently located warehouse, a simple and user-friendly site, and responsible couriers were sufficient to get things rolling. Instead, he uses a cheap phone and a sim card to handle all his business communications. This didn’t work out so he decided to have a telephone line installed. The problem was clients would call his office at inconvenient times and there was a need to have someone constantly manning the phone or else he will miss a lot of opportunities. Also, whenever the phone is being used, many clients and potential customers can’t get through.

Marco opted to try HPBX, purchased a few city numbers, and connected conversation recording (to improve service quality), IVR. Numbers are all multichannel, and he also set up call forwarding for employees’ cellphones, meaning that they no longer miss any calls. He even did everything myself in the personal panel of a couple hours.

More than that he decided to move since they had outgrown our facility. And in that case, HPBX helped him not to lose any of his numbers or functionality. His clients were safe.

Feature: HPBX, landline numbers, IVR(voicemenu), call forwarding, call-recording, call history.

Scenario #3: Avoiding conflict with clients

Ron Morrisssey work with direct sales and end up calling other cities and even countries. Because of the sometimes overwhelming expenses that can entail, he signed up for IP telephony and the conversation recording functionality Dzinga offers. It’s simple: you connect a service, log into your account, select a conversation, and listen to it from beginning to end.

A few weeks after activating the service they had a small disagreement with a client. His partners missed a deadline, so they didn’t get some forecasts and analysis in time — ultimately, they were too late to get involved in an important project. The top management teams took a look at the problem, and all it took was for him to produce a conversation recording that made it perfectly clear who was to blame. They were saved.

That wasn’t the only time conversation recordings helped them. There are also times not directly related to conflicts that have underlined the importance of that functionality: recently an employee quit after being the point of contact for an important partner. His successor was able to pick right up where he left off after just a couple days spent listening to all his predecessor’s call recordings. Thats it.

Feature: HPBX, landline numbers, call-recording, call history.