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FieldX Review

FieldX
Our score: 8.0 User satisfaction: N/A

What is FieldX?

FieldX is an industry-grade field service management software that caters primarily to repair and maintenance businesses that employ engineers and technicians in the field, such as energy services providers, elevator companies, and pest control services. This field service management solution is highly versatile for a variety of purposes like installation jobs, home service requests, and even for maintenance contracts.

FieldX provides different sets of features for various roles in the organization: Owner, Administrator, Technician, Branch Manager, and Support Representative. Features and role definitions can be configured as the business grows and requirements change.

With FieldX, taking customers’ call and service requests is a breeze. The software seamlessly integrates with the leading CRM and ERP solutions, making it easy for administrators and managers to create jobs, schedule resources, and assign tasks to their field technicians and engineers. In turn, field workers can easily view their tasks, accept or reject jobs, and submit reports to the head office via their mobile apps.

Overview of FieldX Benefits

Optimize Job Allocation

FieldX by Archisys makes it easy for your office-based team to filter calls, create jobs, and assign them to the most qualified technician or engineer in the field. The software’s drag-and-drop interface allows for smooth creation and scheduling of tasks. Admins can create jobs and drag them to a specific date and time on the calendar and add notes for the technicians and engineers. The same can be done for resources and equipment.

Technicians can view the calendar and their tasks via their mobile app and can choose to accept jobs or not. Rescheduling is a walk in the park, as well as admins, can move the jobs to a different date without worrying about conflicting schedules.

Determine Best Routes

FieldX helps your team determine the best route your technicians can take to get to the client faster. It takes in various data such as real-time traffic conditions, the distance of a client to the nearest technician, weather, and potential routes.

The software then analyzes all this information and provides the technician with the best route options to take. Not only does these functionality speeds up the time-to-client, but also enables technicians to service more clients.

Boost ROI

Being able to manage and optimize your field technicians and resources drastically improve your business’ overall productivity, which impacts your profitability as well. Archisys FieldX optimizes your operations to help drive your costs down as well.

Overview of FieldX Features

  • Job Creation
  • Recurring Jobs
  • Asset Management
  • Job Allocation
  • Company Profile
  • Settings Management
  • Employee Profiles
  • Client Profiles
  • Technician Profiles
  • App Settings Management
  • Data Monitoring
  • Support Rep Tools
  • Job Magnets
  • Accept/Reject Jobs
  • Smart Route optimization
  • Push Notifications

What Problems Will FieldX Solve?

Problem #1: Recurring Jobs

Most maintenance companies have jobs that need timely maintenance (daily/weekly/monthly/bimonthly/etc.) FieldX’s Recurring Jobs feature helps schedule these jobs accordingly and the job will be created automatically.

Problem #2: Auto Allocation – Technician

Whenever a job is raised, FieldX’s intuitive app lets you know which technician is experienced to deal with a problem. The app even automatically allocates to job to technicians who are around the area in which the job has been created.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

FieldX Position In Our Categories

Because businesses have specific business wants, it is only logical they avoid paying for a one-size-fits-all, “perfect” system. However, it is difficult to try to stumble on such application even among popular software systems. The best step to undertake can be to write the several major functions which merit examination including major features, packages, technical skill aptitude of staff members, business size, etc. Thereafter, you must conduct the product research exhaustively. Go over some FieldX evaluations and explore the other software options in your shortlist more closely. Such all-encompassing product investigation ascertain you keep away from mismatched applications and pay for the one which meets all the features you require business requires for success.

Position of FieldX in our main categories:

FieldX is also listed in the following subcategories:

It's important to note that hardly any software in the Field Service Management Software - FSM category is going to be an ideal solution that can fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few FieldX Field Service Management Software - FSM reviews first as some solutions might excel just in a really small group of applications or be created with a very specific type of industry in mind. Others might function with a goal of being easy and intuitive and consequently lack complicated elements desired by more experienced users. You can also come across services that cater to a wide group of users and provide a rich feature base, however that in most cases comes at a more expensive cost of such a service. Make sure you're aware of your needs so that you pick a solution that provides all the features you search for.

How Much Does FieldX Cost?

FieldX Pricing Plans:

Free Trial

Premium Plan

$7/user/month

Enterprise Plan

Contact Vendor

FieldX offers the following basic and enterprise pricing packages:

Premium Plan – $7/user/month

  • 100 Users Max

Enterprise Plan – Custom Enterprise Pricing

  • Over 100 Users

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FieldX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FieldX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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FieldX Comparisons

What are FieldX pricing details?

FieldX Pricing Plans:

Free Trial

Premium Plan

$7/user/month

Enterprise Plan

Contact Vendor

FieldX offers the following basic and enterprise pricing packages:

Premium Plan – $7/user/month

  • 100 Users Max

Enterprise Plan – Custom Enterprise Pricing

  • Over 100 Users

What integrations are available for FieldX?

FieldX can integrate with CRM and ERP systems.

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Reviewed By Nestor Gilbert
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