19300 SHARES | |
1045 FOLLOWERS | |
1472 LIKES |
USER SATISFACTION | N/A |
OUR SCORE | 8.9 |
Freshcaller is an upstart multi-level IVR and call center platform ideal for businesses that want to scale their cloud support system without the costly infrastructure. It is a browser-based system, allowing you to place and receive calls, set voice messages and queue calls from the simplicity of a PC setup. You also have a wide range of local, toll-free, vanity and international numbers at your fingertips in more than 40 countries.
The vendor is no rookie in developing customer service apps though; the app being part of the Freshworks suite (formerly Freshdesk), renowned for intuitive, scalable and price-friendly cloud business apps. This means you can also level up Freshcaller to more advanced features as your needs grow, too, to keep pace with customer demands.
One of its key features is allowing you to forward calls to your mobile phone. This means you and your team can keep tab of customer calls wherever and whenever you have internet connection. Likewise, Freshcaller can id callers, track leads or save conversations. It can also route calls to an assigned agent.
Aside from being a call center system, Freshcaller doubles as a collaboration platform for your team. It features, among others, smart alerts and in-line editing for contextual replies so agents can be more responsive to customers’ issues. Your team can also use this software to plan out web meetings or brainstorming; while managers or team leaders can use it to monitor agent performance and generate reports.
Freshcaller provides an easy way to build a call center setup that is mobile, scalable and simple for small business and enterprise alike. Here are its main benefits:
Easy to set up
As a cloud solution, Freshcaller is set up by simply signing up for an account and accessing the platform. It’s accessible to multiple devices for both desktop and mobile. Onboarding new users is fast and your team can get up to speed in navigating its clean interface and answer customer queries in a few minutes from setup.
Global reach
It’s a quick way to build a global call center hub for your customers worldwide. You are given a range of toll-free, international numbers in over 40 countries. Transitioning calls is also simple: you can mask calls so customers can still use your old number that they know.
Advanced features
Notwithstanding the simplicity of setup, the platform packs in advanced features you’ll find in complex call center operations. These include voice mail, multi-level IVR, custom greetings, call masking, auto-receptionists, provisioning and wait queues. The system can also record and log calls, track leads and track your customer service KPIs.
Real time data
Real-time dashboards give you visibility on conversations, queues and, generally, agents’ performance. The software also has analytics to help you sort leads and monitor agents’ activities. It lets you generate, too, reports fast and different formats. For example, you can view KPIs for call logs, recordings, bottlenecks and opportunities.
Collaboration platform
It keeps agents on the same page, for instance, collaborating on a difficult call to provide a resolution quickly and accurately. It also generates customer interaction history to help agents put into context their conversations and help address customer issues with accuracy.
Position of Freshcaller Communications in our main categories:
Freshcaller Communications is one of the top 20 Communications Softwareproducts
![]() 20 Freshcaller Communications is one of the 20 |
If you are considering Freshcaller Communications it may also be beneficial to analyze other subcategories of Best Communications Software listed in our base of SaaS software reviews.VoIP Software, Video Conferencing Software, Instant Messaging & Chat Software
It is essential to realize that almost no app in the Communications Software category will be an ideal solution able to fulfill all the requirements of various company types, sizes and industries. It may be a good idea to read a few Freshcaller Communications reviews first as some software might excel exclusively in a really narrow set of applications or be prepared with a very specific type of industry in mind. Others may function with an idea of being simple and intuitive and as a result lack complicated features welcomed by more experienced users. There are also solutions that cater to a wide group of customers and offer a powerful feature base, but this usually comes at a more significant price of such a service. Ensure you're aware of your needs so that you pick a service that has exactly the features you search for.
Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshcaller Communications reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Freshcaller Communications. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 0 |
NEGATIVE SOCIAL MENTIONS | 0 |
Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
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The most favorable review
Akshay
5 months ago
Pros: A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.
Cons: Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.
The least favorable review
Tiffany
5 months ago
Pros: The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact center that can cater to your team, units, and customers. Their UI is stunning. Plus it's user-friendly.
Cons: It needs improvements when it comes to mobile device usage. We badly want it to integrat with chat platforms like Whatsapp. They should consider having an SMS feature of some sort. Other than that, there's nothing much to complain about. They just have to address those things.