Freshcaller REVIEW

Communications Software

No user reviews

What is Freshcaller?

Freshcaller is an upstart multi-level IVR and call center platform ideal for businesses that want to scale their cloud support system without the costly infrastructure. It is a browser-based system, allowing you to place and receive calls, set voice messages and queue calls from the simplicity of a PC setup. You also have a wide range of local, toll-free, vanity and international numbers at your fingertips in more than 40 countries.

The vendor is no rookie in developing customer service apps though; the app being part of the Freshworks suite (formerly Freshdesk), renowned for intuitive, scalable and price-friendly cloud business apps. This means you can also level up Freshcaller to more advanced features as your needs grow, too, to keep pace with customer demands.

One of its key features is allowing you to forward calls to your mobile phone. This means you and your team can keep tab of customer calls wherever and whenever you have internet connection. Likewise, Freshcaller can id callers, track leads or save conversations. It can also route calls to an assigned agent.

Aside from being a call center system, Freshcaller doubles as a collaboration platform for your team. It features, among others, smart alerts and in-line editing for contextual replies so agents can be more responsive to customers’ issues. Your team can also use this software to plan out web meetings or brainstorming; while managers or team leaders can use it to monitor agent performance and generate reports.

Overview of Freshcaller Benefits

Freshcaller provides an easy way to build a call center setup that is mobile, scalable and simple for small business and enterprise alike. Here are its main benefits:

Easy to set up

As a cloud solution, Freshcaller is set up by simply signing up for an account and accessing the platform. It’s accessible to multiple devices for both desktop and mobile. Onboarding new users is fast and your team can get up to speed in navigating its clean interface and answer customer queries in a few minutes from setup.

Global reach

It’s a quick way to build a global call center hub for your customers worldwide. You are given a range of toll-free, international numbers in over 40 countries. Transitioning calls is also simple: you can mask calls so customers can still use your old number that they know.

Advanced features

Notwithstanding the simplicity of setup, the platform packs in advanced features you’ll find in complex call center operations. These include voice mail, multi-level IVR, custom greetings, call masking, auto-receptionists, provisioning and wait queues. The system can also record and log calls, track leads and track your customer service KPIs.

Real time data

Real-time dashboards give you visibility on conversations, queues and, generally, agents’ performance. The software also has analytics to help you sort leads and monitor agents’ activities. It lets you generate, too, reports fast and different formats. For example, you can view KPIs for call logs, recordings, bottlenecks and opportunities.

Collaboration platform

It keeps agents on the same page, for instance, collaborating on a difficult call to provide a resolution quickly and accurately. It also generates customer interaction history to help agents put into context their conversations and help address customer issues with accuracy.

Overview of Freshcaller Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Freshcaller Position In Our Categories

Position of Freshcaller in our main categories:

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Freshcaller is one of the top 10 Communications Software products

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Freshcaller is one of the top 10
Communications Software products

If you are interested in Freshcaller it might also be a good idea to analyze other subcategories of Best Communications Software listed in our base of SaaS software reviews.VoIP Software, Web Conferencing Software, Video Conferencing Software

It is important to note that almost no service in the Communications Software category will be an ideal solution that can fulfill all the needs of all company types, sizes and industries. It may be a good idea to read a few Freshcaller reviews first as specific solutions can perform well just in a really narrow set of applications or be designed with a very specific type of industry in mind. Others may function with an intention of being simple and intuitive and therefore lack advanced features welcomed by more experienced users. You can also find software that support a broad group of users and offer a powerful feature toolbox, but this in most cases comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you get a software that provides all the features you search for.

How Much Does Freshcaller Cost?

Freshcaller Pricing Plans:

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshcaller reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Freshcaller. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Freshcaller pricing details?

Freshcaller Pricing Plans:

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Freshcaller?

No information available.

User reviews

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