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Bright Pattern Review

Bright Pattern
Our score: 8.0 User satisfaction: 96%

What is Bright Pattern?

Bright Pattern provides businesses with an advanced cloud-hosted contact center solution that enables them to handle heavy volume of inbound customer communications as well as perform outbound efforts to drive business growth. This robust and feature-rich cloud contact center software is very user-friendly and can be deployed without harming your existing business architecture.

It is a very comprehensive contact center solution that simplifies the management of all your customer communications. Among the features and capabilities Bright Pattern provides are routing, reporting, quality management, coaching, and surveys to name a few. It also comes with Out-of-the-box CRM integrations and cloud APIs as well as fast and seamless connections to popular social media sites.

Overview of Bright Pattern Benefits

Bright Pattern is created to simplify customer communications management, allowing companies to provide quality communications, whether inbound or outbound, to their clients and prospects. Fueling Bright Pattern is its very powerful multichannel engine that enables businesses to provide and perform omnichannel customer engagement across any combination of voice, video, and digital channels.

As a cloud-based contact center, Bright Pattern is fast and easy to set up and doesn’t require companies to spend on software installation or additional hardware investments. On top of that, Bright Pattern comes with the best and the latest contact center innovations and features. The software is also built to seamlessly integrate with your existing systems.

With Bright Pattern, businesses are not only capable of delivering Inbound and Outbound communications as well as IVR for voice and video, but it is also built to include all digital channels such as Email, Chat, Social, Mobile In-App, and Messaging. Businesses are able to switch seamlessly between channels, offering clients flexibility to choose how they want to communicate. Bright Pattern connects to the latest social media platform, including Yahoo! Skype, LinkedIn, and Twitter among others.

For agents, they will definitely love how Bright Pattern gives them a unified experience across all channels, which greatly contributes to them delivering maximum efficiency at every instance. The unified agent desktop also makes access to features, customer context, and knowledge base fast and easy.

Overview of Bright Pattern Features

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

What Problems Will Bright Pattern Solve?

1. Cloud-Based: User-friendly and fast innovation delivery. Functionality updates and maintenance do not impede users functionality. Very secure and adheres to compliance policies.

2. Multichannel: Offers companies with the ability to provide multiple communications channel, giving users more options for communication. 

3. Pure Web-Based User Interface: Simple deployment and works wonderfully with all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open

Awards & Quality Certificates

Bright Pattern Position In Our Categories

Bearing in mind businesses have specific business requirements, it is prudent that they abstain from buying an all-encompassing, ”best” software product. Regardless, it would be futile to try to come across such an app even among sought-after software systems. The correct step to do would be to spell out the various main functions which demand investigation like major features, plans, technical skill capability of staff members, company size, etc. Then, you should double down on your research fully. Browse through these Bright Pattern evaluations and scrutinize the other software options in your shortlist in detail. Such detailed product research makes sure you steer clear of poorly fit applications and buy the system that offers all the tools your business requires.

Position of Bright Pattern in our main categories:

TOP 200

Bright Pattern is one of the top 200 Communications Software products

If you are interested in Bright Pattern it could also be a good idea to analyze other subcategories of Communications Software collected in our base of SaaS software reviews.

Every enterprise has different needs and needs an application that can be personalized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no software can offer perfect tools out-of-the-box. When you search a software system, first be sure what you want it for. Read some Bright Pattern Communications Software reviews and ask yourself do you desire basic features or do you require complex tools? Are there any industry-specific tools that you are looking for? Get the answers to these queries to help your search. There are multiple elements that you need to consider and these include your finances, specific business needs, your organization size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that presents all that you want to enhance your organization efficiency and productivity.

How Much Does Bright Pattern Cost?

Bright Pattern Pricing Plans:

Free Trial

Voice Select

$90/month

Professional

$120/month

Premium

$160/month

Enterprise

By quote

Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:

Voice Select – $70/month (annual billing) or $90/month (monthly billing)

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting

Professional – $100/month (annual billing) or $120/month (monthly billing)

  • All Voice Select features
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration

Premium – $140/month (annual billing) or $160/month (monthly billing)

  • All Professional features
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers

Enterprise – By quote

  • All Premium features
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

User Satisfaction

Positive Social Media Mentions 84
Negative Social Media Mentions 3

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bright Pattern reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bright Pattern. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Bright Pattern pricing details?

Bright Pattern Pricing Plans:

Free Trial

Voice Select

$90/month

Professional

$120/month

Premium

$160/month

Enterprise

By quote

Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:

Voice Select – $70/month (annual billing) or $90/month (monthly billing)

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting

Professional – $100/month (annual billing) or $120/month (monthly billing)

  • All Voice Select features
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration

Premium – $140/month (annual billing) or $160/month (monthly billing)

  • All Professional features
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers

Enterprise – By quote

  • All Premium features
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

What integrations are available for Bright Pattern?

Bright Pattern integrates with the following business systems and applications:

  • Salesforce
  • ZenDesk
  • Microsoft Dynamics
  • Oracle RightNow
  • WFM
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Reviewed By Nestor Gilbert
Page last modified
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