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Bright Pattern Review

Bright Pattern
Our score: 8.0 User satisfaction: 96%

What is Bright Pattern?

Bright Pattern provides businesses with an advanced cloud-hosted contact center solution that enables them to handle heavy volume of inbound customer communications as well as perform outbound efforts to drive business growth. This robust and feature-rich cloud contact center software is very user-friendly and can be deployed without harming your existing business architecture.

It is a very comprehensive contact center solution that simplifies the management of all your customer communications. Among the features and capabilities Bright Pattern provides are routing, reporting, quality management, coaching, and surveys to name a few. It also comes with Out-of-the-box CRM integrations and cloud APIs as well as fast and seamless connections to popular social media sites.

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Overview of Bright Pattern Benefits

Bright Pattern is created to simplify customer communications management, allowing companies to provide quality communications, whether inbound or outbound, to their clients and prospects. Fueling Bright Pattern is its very powerful multichannel engine that enables businesses to provide and perform omnichannel customer engagement across any combination of voice, video, and digital channels.

As a cloud-based contact center, Bright Pattern is fast and easy to set up and doesn’t require companies to spend on software installation or additional hardware investments. On top of that, Bright Pattern comes with the best and the latest contact center innovations and features. The software is also built to seamlessly integrate with your existing systems.

With Bright Pattern, businesses are not only capable of delivering Inbound and Outbound communications as well as IVR for voice and video, but it is also built to include all digital channels such as Email, Chat, Social, Mobile In-App, and Messaging. Businesses are able to switch seamlessly between channels, offering clients flexibility to choose how they want to communicate. Bright Pattern connects to the latest social media platform, including Yahoo! Skype, LinkedIn, and Twitter among others.

For agents, they will definitely love how Bright Pattern gives them a unified experience across all channels, which greatly contributes to them delivering maximum efficiency at every instance. The unified agent desktop also makes access to features, customer context, and knowledge base fast and easy.

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Overview of Bright Pattern Features

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

What Problems Will Bright Pattern Solve?

1. Cloud-Based: User-friendly and fast innovation delivery. Functionality updates and maintenance do not impede users functionality. Very secure and adheres to compliance policies.

2. Multichannel: Offers companies with the ability to provide multiple communications channel, giving users more options for communication. 

3. Pure Web-Based User Interface: Simple deployment and works wonderfully with all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open

Bright Pattern Position In Our Categories

Keeping in mind businesses have specific business demands, it is only rational they abstain from seeking a one-size-fits-all, “perfect” software system. Be that as it may, it would be hard to try to pinpoint such application even among widely used software systems. The rational step to undertake can be to set down the several main aspects that merit analysis including critical features, costing, technical skill aptitude of staff members, business size, etc. The second step is, you should perform the product research fully. Have a look at some of these Bright Pattern evaluations and scrutinize the other software products in your shortlist in detail. Such well-rounded product research guarantees you steer clear of unsuitable software solutions and pay for the one which offers all the benefits your company requires to be successful.

Position of Bright Pattern in our main categories:

TOP 200

Bright Pattern is one of the top 200 Communications Software products

If you are considering Bright Pattern it could also be a good idea to check out other subcategories of Communications Software collected in our database of SaaS software reviews.

Each business has its own characteristics, and can call for a particular type of Communications Software solution that will be fit for their company size, type of customers and staff and even specific industry they cater to. We advise you don't count on locating an ideal solution that will be suitable for each company regardless of their history is. It may be a good idea to read a few Bright Pattern Communications Software reviews first and even then you should remember what the solution is supposed to do for your business and your employees. Do you need a simple and straightforward solution with just essential features? Will you actually make use of the advanced tools required by pros and large enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy solution that will fit your budget.

How Much Does Bright Pattern Cost?

Bright Pattern Pricing Plans:

Free Trial

Voice Select

$90/month

Professional

$120/month

Premium

$160/month

Enterprise

By quote

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What are Bright Pattern pricing details?

Bright Pattern Pricing Plans:

Free Trial

Voice Select

$90/month

Professional

$120/month

Premium

$160/month

Enterprise

By quote

Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:

Voice Select – $70/month (annual billing) or $90/month (monthly billing)

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting

Professional – $100/month (annual billing) or $120/month (monthly billing)

  • All Voice Select features
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration

Premium – $140/month (annual billing) or $160/month (monthly billing)

  • All Professional features
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers

Enterprise – By quote

  • All Premium features
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

User Satisfaction

Positive Social Media Mentions 84
Negative Social Media Mentions 3

We know that when you decide to buy a Communications Software it’s important not only to find out how experts rank it in their reviews, but also to check whether the actual clients and enterprises that purchased these solutions are genuinely satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Bright Pattern reviews across a vast range of social media sites. The data is then displayed in a simple to digest way showing how many users had positive and negative experience with Bright Pattern. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Bright Pattern?

Bright Pattern integrates with the following business systems and applications:

  • Salesforce
  • ZenDesk
  • Microsoft Dynamics
  • Oracle RightNow
  • WFM
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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