MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Share
Tweet
Share

Genbook Review

Genbook
Our score: 8.5 User satisfaction: 87%
Logo of Genbook

What is Genbook?

GenBook is a reliable online scheduling and appointments management software that serves businesses across multiple verticals such as wellness, beauty, home services, and medical sectors. The solution connects a business to the major sites, online directories, local apps, and social media, making it easy to find by customers on the web. It enables clients and customers to book appointment impeccably via mobile apps or desktop, anytime anywhere.

GenBook works with small businesses with an aim to reduce no-shows, save time & money, and increase the number of customers served by a business in a day. It eliminates the need for email tags, frequent phone calls, and heavy day planners, while providing the tools required to manage a business, and accept payments online.  Some of its notable features include performance dashboard, staff logins, booking buttons, scheduling webpage, unlimited appointments, customer contacts, and customizable calendar.

Overview of Genbook Benefits

GenBook is the go-to online scheduling software for all types of wellness, health, and beauty service providers. The platform’s comprehensive suite of features means it can deliver multiple benefits. Some of the main reasons to use GenBook include:

Establish an online presence

In the digital era, businesses with a reputable online presence tend to attract more customers, especially in the beauty, wellness, and health service delivery niches.

For this reason, a business must establish its online presence to wade off competitors. GenBook is built with this in mind and has all the tools you need to build your online presence without a struggle. The software collects reviews and comments from customers after every appointment. These reviews, as well as the star ratings, can be shared on social media to boost your online reputation and draw more customers.

Less phone calls

In addition, GenBook reduces the numbers of calls your customers make to book appointments. It allows your customers to book online appointments at the click of a button, saving time and allowing you to focus on real work. It also performs beyond booking, enabling you to manage vacations, employees’ time-off, and your clients’ needs, with ease. This eliminates guesswork since you will always maintain a clean record of the clients that are going to show up as well as elaborate schedules of the employees to serve them.

Reduced no-shows

Better still, GenBook significantly reduces the number of no-shows. It allows clients to book appointments online at the most convenient time. Clients receive automatic reminders of their forthcoming appointments, which translates to a significant reduction in the number of missed appointments. Moreover, you can easily send personalized follow-up emails requesting customers to give a review of the recent session.

Overview of Genbook Features

  • Booking buttons
  • Scheduling webpages
  • Unlimited appointments
  • Customer contacts
  • Customizable calendar
  • Special promotions
  • Social media marketing
  • Email/SMS notifications
  • Calendar sync
  • Staff logins
  • Performance dashboard
  • Flexible booking options

Genbook Position In Our Categories

Knowing that businesses have distinct business needs, it is only sensible they avoid deciding on a one-size-fits-all, “perfect” software product. Needless to say, it is nearly futile to stumble on such application even among sought-after software systems. The better thing to do would be to take note of the numerous main functions that entail scrutiny including major features, budget, technical skill competence of staff members, business size, etc. Next, you should do your research thoroughly. Read these Genbook reviews and look over each of the software solutions in your shortlist in detail. Such detailed product investigation ascertain you take out mismatched software products and select the system which offers all the tools your business requires in sustaining growth.

Position of Genbook in our main categories:

TOP 50

Genbook is one of the top 50 Appointment Scheduling Software products

If you are considering Genbook it might also be beneficial to investigate other subcategories of Appointment Scheduling Software listed in our database of SaaS software reviews.

Each company has different requirements and requires a system that can be personalized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no software can provide perfect features off-the-shelf. When you try to find a software system, first be sure what you need it for. Read some Genbook Appointment Scheduling Software reviews and ask yourself do you desire basic tools or do you want complex tools? Are there any industry-specific tools that you are looking for? Obtain the answers to these queries to assist your search. There are plenty of factors that you need to consider and these include your budget, specific business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally select the app that presents all that you require to enhance your company effectiveness and productivity.

How Much Does Genbook Cost?

Genbook Pricing Plans:

Free Trial

1 staff member

$39

2 to 5 staff members

$79

6 to 12 staff members

$119

13+ staff members

Contact vendor

Genbook offers simple enterprise pricing structure with the following plans:

 1 staff member @ $39/month

  • Perfect for sole practitioners
  • All Genbook features
  • Expert support

2 to 5 staff members @ $79/month

  • Perfect for small businesses
  • Online booking
  • Expert support

6 to 12 staff members @ $119/month

  • Hundred of Genbook features
  • Expert support

13+ staff members @ quote based

  • Custom plan for rising business
  • Incredible SEO
  • Expert support

User Satisfaction

Positive Social Media Mentions 34
Negative Social Media Mentions 3

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Genbook reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Genbook. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Genbook Alternatives

Top Competitors To Genbook By Price

Trending Appointment Scheduling Software Reviews

Product name:
Score:
Satisfaction:
8.0
100%
7.5
100%

Genbook Comparisons

Genbook user reviews

Using it is a piece of cake

Read full review >
Kenya
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.11.2019 Company Size: More than 100 Employees Industry: N/A

Just a big help all around

Read full review >
Mariah
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.11.2019 Company Size: 11-50 Employees Industry: Education Management

A great time management app!

Read full review >
Nedra
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.10.2019 Company Size: More than 100 Employees Industry: N/A

Absolutely great fit for me

Read full review >
Monte
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: 1-10 Employees Industry: N/A

Automated bookings are the best! Thanks, Genbook!

Read full review >
Kathryne
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

What are Genbook pricing details?

Genbook Pricing Plans:

Free Trial

1 staff member

$39

2 to 5 staff members

$79

6 to 12 staff members

$119

13+ staff members

Contact vendor

Genbook offers simple enterprise pricing structure with the following plans:

 1 staff member @ $39/month

  • Perfect for sole practitioners
  • All Genbook features
  • Expert support

2 to 5 staff members @ $79/month

  • Perfect for small businesses
  • Online booking
  • Expert support

6 to 12 staff members @ $119/month

  • Hundred of Genbook features
  • Expert support

13+ staff members @ quote based

  • Custom plan for rising business
  • Incredible SEO
  • Expert support

What integrations are available for Genbook?

Genbook integrates with the following applications:

  • Google Calendar
  • BirdEye
  • Constant Contact

Genbook average rating:

Average score
4.5/5 (9 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Margot

PROS: More than anything, the thing that I loved the most about this software is how easy it was to use, how simple it is, and how it didn't have a steep learning curve. I very quickly got the hang of it, so I could use it immediately to book and adjust appointments and get our business in order.

CONS: I didn't have a hard time getting the hang of it, but I can imagine people who aren't as tech-savvy maybe having a much more difficult time. The software doesn't have a lot of tutorials, and I wasn't as impressed with the customer support agents. That's certainly one aspect that the makers can improve.

Reviewed 8 months ago

Read full review >

The least favorable review

Mariah

PROS: Scheduling appointments can just be a tedious affair all around and I'm really thankful that this software has made that whole process move along quickly. If it took me half an hour to do this before, I can accomplish all of it now in less than 10 minutes, at the most. It's really just made my work much easier and I will probably be using this for a long time.

CONS: I do think that this software isn't as great of purchase if the job you are in doesn't require a lot of appointment-taking. There's a fee involved when you use it beyond its trial period, and it's hard to justify that purchase if you're not going to be using it that much.

Reviewed 7 months ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Using it is a piece of cake

Read full review >
Kenya
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.11.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I really appreciated how user-friendly this is, whatever end of the software you're on. I was also able to use it to collect payments, which really made everything move along so much more quickly for our business.

CONS: Right now the only thing I think they can improve on are their analytics features. It's not as user-friendly as the rest of the software. If they work on this, it could really bring this software to the next level.

What do you think about this review? Great Poor

Just a big help all around

Read full review >
Mariah
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.11.2019 Company Size: 11-50 Employees Industry: Education Management

PROS: Scheduling appointments can just be a tedious affair all around and I'm really thankful that this software has made that whole process move along quickly. If it took me half an hour to do this before, I can accomplish all of it now in less than 10 minutes, at the most. It's really just made my work much easier and I will probably be using this for a long time.

CONS: I do think that this software isn't as great of purchase if the job you are in doesn't require a lot of appointment-taking. There's a fee involved when you use it beyond its trial period, and it's hard to justify that purchase if you're not going to be using it that much.

What do you think about this review? Great Poor

A great time management app!

Read full review >
Nedra
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: With Genbook, I can book and update my appointments anytime.

CONS: Rebookings are only allowed at least 2 hours prior to the scheduled one. Can the developers adjust this please? Say, an hour?

What do you think about this review? Great Poor

Absolutely great fit for me

Read full review >
Monte
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: When we started using this, our clients found it easier to book online with us. it's really user-friendly and helped us out with regards to scheduling.

CONS: I think one thing that they can imporve on is allowing users to see more than one user at a time. It would really save me a lot of time, in any case.

What do you think about this review? Great Poor

Automated bookings are the best! Thanks, Genbook!

Read full review >
Kathryne
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

PROS: This tool is packed with features that I and my clients love. With it, all parties are allowed to set and update appointments. We get prompted whenever we have an appointment coming up too! There are just so many things you can do with this tool to stay on top of your schedule.

CONS: A recent update seemed to have erased a chunk of customer information from the database. We had to allocate time just to have everything set up again. Integration with Google has had a few hiccups too.

What do you think about this review? Great Poor

A tool to help you stay on top of your appointments

Read full review >
Alanna
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: In find Genbook really convenient because it works around my schedule. All I have to do is to input the projected length of my meetings, and it will find the best timeslot for me. Also, in the spirit of convenience, it manages to retrieve all the data I need in just a matter of seconds.

CONS: It can be hard to multitask with this tool. You have to close one calendar first before you open a new one.

What do you think about this review? Great Poor

Easy to use when making appointments

Read full review >
Margot
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: Industry: N/A

PROS: More than anything, the thing that I loved the most about this software is how easy it was to use, how simple it is, and how it didn't have a steep learning curve. I very quickly got the hang of it, so I could use it immediately to book and adjust appointments and get our business in order.

CONS: I didn't have a hard time getting the hang of it, but I can imagine people who aren't as tech-savvy maybe having a much more difficult time. The software doesn't have a lot of tutorials, and I wasn't as impressed with the customer support agents. That's certainly one aspect that the makers can improve.

What do you think about this review? Great Poor

Please develop a drag and drop option for the app too.

Read full review >
Conor
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 19.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: The interface is really friendly. It even has drag and drop options to help you manage your calendar more easily.

CONS: Drag and drop feature only works on the desktop version though.

What do you think about this review? Great Poor

Really user-friendly

Read full review >
Samantha
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: It's not just me who thinks that this software is user-friendly. My friends who use it also think the same. Everyone involved gets to see the times and the appointments inputted, so there's really no miscommunication on both ends. I can be confident that my appointments are in place and I'm assuming this frees up the businesses to do other things rather than spend time on taking down appointments.

CONS: I think one feature that could really improve this is if they allow users to request for a time that's not on the list published on the software. Or maybe being able to request for someone that the software says is unavailable.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.