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10to8 REVIEW

Appointment Scheduling Software

5 user reviews
USER SATISFACTION 100%
OUR SCORE 8.8

What is 10to8?

10to8 is an online booking system that helps you communicate with clients more efficiently and with transparency, which reduces no-shows and prevents schedule conflicts, all with minimal admin for you. It won our 2017 Supreme Software Award as well as our Great User Experience Award.

It’s a tool that can drive more customers to appointment-reliant businesses, such as beauty and salons, tutors and teachers, sports and fitness, tradesmen and professional services. The cloud app also features enterprise-grade features for volume appointments.

Beyond scheduling appointments, 10to8 drives your client traffic and boost revenues in effect. It’s free for small businesses and scalable to your growing needs. The vendor offers four tiered price points that match your monthly appointment volume and number of users.

Two-way calendar-integrated chat

10to8’s main feature is the two-way chat integrated in your calendar system. It ensures clear real-time message exchanges between you and your clients. The app integrates with and syncs your Google Calendar, Exchange, Outlook and iCal. New entries on your calendars are quickly synchronized on 10to8, giving you complete visibility across your schedules and appointments.

Smart alerts

Automated smart SMS and email alerts remind both you and your clients of an upcoming appointment, minimizing the risk of missed schedules, especially during peak season. You’re notified of the latest changes or cancellations, which allows you to quickly adjust your availability for other clients.

Online booking

10to8 lets you book customers online, greatly expanding your market reach. Clients can immediately see your open dates; with little effort on you these non-revenue days can easily be filled up via the 10to8 web booking platform..

Rota management

10to8 makes it easy to coordinate staff availability and assign their roles where and when and juggle your resources efficiently. Even a small team can handle simultaneous services with proper time management and task assignment, and this app makes it possible.

Auditing

This enables you to track notes, payments, changes and the history of your customer appointments, a repository of patterns and trends for business insights and strategic planning.

Dashboard and reporting

10to8 features live dashboard that indicates your key performance indicators in real time. You can view your growth clearly, or lack of it and apply the right measures to redress the issue. It also features custom reports on staff performance, service quality or customer behavior.

Overview of 10to8 Benefits

Professional and clear client communication

Automated SMS and emails are sent to clients to remind them of their appointments, reducing the rate of missed schedules. The app lets you know, too, once a client has received and read the message for accountability.

Conversely, clients can request for a schedule change or cancellation via the reminder, from which you can reply for confirmation. The app essentially keeps the communication open and easily accessible for both you and your clients.

Across these exchanges, you can dress up the app’s interface with your branding and exude a more professional impression.

Everyone on the same page

The appointment scheduling app makes coordinating various parties to an appointment easier by ensuring all parties are kept updated and in the loop. For instance, medical appointments require the synchronized schedules of the doctor, secretary, the patient and other medical specialists or healthcare facility, where necessary. This benefit applies to any service with different parties required for a single appointment.

Manage staff and resources

You have a 360-degree view of your staff availability and resources, allowing you to optimize shared services. The app allows smooth internal communication: you and your staff share notes or documents, and all changes, cancellations and updates are instantly relayed to all relevant parties and logged for reference or auditing. The app has permissions and roles to let you control access to bookings, viewing and modifications.

Enterprise-grade

While it caters to small business with its free version, 10to8 is scalable to enterprise requirements. It features custom reporting and dashboards, allowing you to map team tasks and processes. For instance, you can track KPIs for occupancy and online bookings.

Furthermore, it is built on bank-grade security using encrypted data and compliant to the Data Protection Act. Uptime is 99% guaranteed to meet the strict requirements of enterprise operations.

Other key enterprise features include custom API and integration with 500-plus apps via Zapier and modular mobile-first architecture on a solid open source framework.

Increase your revenues

With more schedule efficiency, you maximize your occupancy rate or foot traffic, while reducing no-shows. Likewise, your staff and resources can handle more clients with proper time management. All these leads to more revenues for you.

Furthermore, 10to8’s web-based booking platform gives you a way to capture online clients. You can embed a booking form on your website or newsletter, greatly expanding your reach. Clients can book through and get reminders from their smartphones. With visibility of all your appointments, you can adjust your opening times, extend working hours, or manage holidays and earn more revenues in return.

Smooth integration

10to8 has got a really efficient calendar sync system. Thanks to integration with top online calendar services, 10to8 instantly updates entries to ensure that there are no double entries for a particular slot. There is also a digital notepad available to let you keep client notes and manage their history. This feature is particularly helpful for managing clinics where patient history is quite important, but also valuable to any business looking to preserve traction with active customers and potential buyers. Basically, 10to8 collates all data in a single hub, from where managers can access it at any point of time, using both their local or mobile devices.

Accessible for desktop and mobile devices

10to8 works with most mobile devices and desktops. Hence, you can always stay connected to your business from the office or remote locations. It makes sure that your calendar is accessible from anywhere so that you can make any last minute adjustments to your schedules when needed. You can use it to manage several different calendars at the same time, and organize in such way the bookings and availability of your entire team.

Get paid fast

Payment processing is also available in this software. You can receive advance deposits from your clients which ensures that there are no cancellations or no-shows. This eliminates the need to use expensive third-party software to manage financial operations, but despite of it, 10to8 still provides some interesting integration alternatives. From July 2017, 10to8 users can take payments not only with Stripe but also with PayPal and SagePay. 10to8 charges no additional commission.

Overview of 10to8 Features

  • Multiple Appointments
  • Credit card processing
  • Client portal (online booking)
  • Role management
  • Customizable fields
  • Calendar management
  • Client database
  • Real time entry updates
  • Activity logging
  • Audit trails
  • Event calendars
  • Absentee management
  • Advance deposits
  • Mobile integration
  • Instant messaging
  • Text & email reminders
  • Auto notifications
  • Reporting
  • Customer history access

Awards & Quality Certificates

10to8 Position In Our Categories

Position of 10to8 in our main categories:

10

10to8 is one of the top 10 Appointment Scheduling Software products

20

10to8 is one of the 20 Club Management Software products

10

10to8 is one of the top 10 Online Booking Software products

3

10to8 is one of the 3 Salon Software products

10

10to8 is one of the 10
Appointment Scheduling Software products

20

10to8 is one of the 20
Club Management Software products

10

10to8 is one of the 10
Online Booking Software products

3

10to8 is one of the 3
Salon Software products


If you are considering 10to8 it could also be sensible to examine other subcategories of Best Appointment Scheduling Software listed in our database of B2B software reviews.

Since each company has specific business needs, it is sensible for them to abstain from looking for a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such an app even among popular software solutions. The intelligent thing to do would be to list the various important factors that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some 10to8 reviews and investigate each of the other systems in your shortlist in detail. Such in-depth homework can make sure you reject ill-fitting platforms and choose the system that provides all the features you require for business success.

How Much Does 10to8 Cost?

10to8 Pricing Plans:

10to8 offers several enterprise pricing plans for users to choose from, depending on the number of appointments and staff logins. Take a look at the details and select the most suitable option for your business:

Free Forever Plan

  • 100 appointments/month
  • 2 staff logins
  • SMS & email reminders
  • Online support

Basic Plan – $9.6/month

  • 100 appointments/month
  • 2 staff logins
  • Personalized SMS & email reminders
  • Branding
  • Online support

Grow Plan – $20/month

  • 300 appointments/month
  • 3 staff logins
  • Personalized SMS & email reminders
  • Branding
  • Phone and online  support

Bigger Business Plan -$40/month

  • 600 appointments/month
  • 6 staff logins
  • Personalized SMS & email & reminders
  • Phone and online support

Enterprise Plan – BESPOKE

  • > 600 appointments/month
  • > 6 staff logins
  • Personalized SMS & email reminders
  • Branding
  • Onboarding
  • Phone and online support

*Pricing is based on yearly billing; monthly billing is also available but individual per month payments will be more expensive.

User Satisfaction

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and 10to8 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with 10to8. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

29

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are 10to8 pricing details?

10to8 Pricing Plans:

10to8 offers several enterprise pricing plans for users to choose from, depending on the number of appointments and staff logins. Take a look at the details and select the most suitable option for your business:

Free Forever Plan

  • 100 appointments/month
  • 2 staff logins
  • SMS & email reminders
  • Online support

Basic Plan – $9.6/month

  • 100 appointments/month
  • 2 staff logins
  • Personalized SMS & email reminders
  • Branding
  • Online support

Grow Plan – $20/month

  • 300 appointments/month
  • 3 staff logins
  • Personalized SMS & email reminders
  • Branding
  • Phone and online  support

Bigger Business Plan -$40/month

  • 600 appointments/month
  • 6 staff logins
  • Personalized SMS & email & reminders
  • Phone and online support

Enterprise Plan – BESPOKE

  • > 600 appointments/month
  • > 6 staff logins
  • Personalized SMS & email reminders
  • Branding
  • Onboarding
  • Phone and online support

*Pricing is based on yearly billing; monthly billing is also available but individual per month payments will be more expensive.

What integrations are available for 10to8?

10to8 connects with 500+ apps with Zapier and Microsoft Flow

The 10to8 booking system integrates with hundreds of other software packages that you may use for your business every day. Thanks to our integrations with Microsoft Flow and Zapier, you can link up 10to8 with your favorite email marketing, invoicing, accounting, and CRM software to start streamlining your internal processes and save lots of time.

To list a few:

  • iCal
  • Google Calendar
  • Microsoft Exchange
  • Freshbooks
  • Twitter
  • Facebook
  • Linkedin
  • Insightly
  • Evernote
  • Intuit QuickBooks
  • MailChimp
  • Pipedrive
  • Xero
  • Infusionsoft
  • Surveypal
  • Skype
  • Zoom

User reviews


User reviews in total: 5

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The most favorable review

Genevieve

3 months ago


Pros: I find it so simple to use. The simplicity it brings makes things super convenient. Now, people won't have to worry about setting up an appointment. It's a breeze, really. The site that they'll be working with is nice and professional-looking.

Cons: It'd be nice to have an option where you can put in a text message. You'll need to get to the proper pricing structure to have something like that in the system. I think it would be ideal if the end-user has some kind of a one-month free trial or something.

The least favorable review

Clark

2 months ago


Pros: I love how the tool lets my team use and set up appointments using the same calendar. Their customer support is speedy, listens to whatever it is that you have to say, and are constantly oriented to giving you the best solution for every problem encountered. Our team is almost always looking forward to delivering their product.

Cons: When it's taking forever to be do something or at least make changes to something, I end up getting annoyed. Whenever a client tells me they've set up an appointment date and the site prevents that client from successfully doing so, I feel like I'm letting everyone one. I find this to be inconvenient.

Published 2 months ago
Verified
user
I love how the tool lets my team use and set up appointments using the same calendar. Their customer support is speedy, listens to whatever it is that you have to say,...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I find it so simple to use. The simplicity it brings makes things super convenient. Now, people won't have to worry about setting up an appointment. It's a breeze,...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
So many things that I favor with this app! I love how it's easy to synchronize your calendar to that of the app. When that happens, anything that goes on with your...



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Published 6 months ago
Verified
user
Volunteers are now able to book, make changes, or cancel their own session. They won't need to seek approval from us just to make changes. The fact that the...



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Published 7 months ago
Verified
user
There are a lot of good things with this app. For instance, clients can easily book an appointment via pre-approved slots. Clients are given reminders one day before...



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