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WhyQ Review

WhyQ
Our score: 8.0 User satisfaction: 100%

What is WhyQ?

WhyQ improves and simplifies the way companies manage the influx of their customers with its SMS virtual queuing platform. The system utilizes SMS/MMS gateway technology to deliver a simple yet very effective way to help customers manage their waiting time and do other things instead of spending hours sitting tight while waiting for them to be called.

WhyQ is a very popular queuing system especially for businesses that have clients waiting for consultations, meetings, and other specific services. The platform is a perfect fit for hair salons, banks and other finance institutions, doctor offices and more. WhyQ is very user-friendly and doesn’t require users to undergo a steep learning curve, making it easy for staff to operate the system and make queuing easy and quick for you and your clients.

Overview of WhyQ Benefits

WhyQ leverages a very straightforward SMS/MMS technology, allowing any business that caters to long lines of waiting clients with a simple yet very efficient queuing management system. Why let you customers spend hours standing in line doing nothing while they can do a lot of things while still queuing? With WhyQ, your customers are able to access and enjoy your services without them standing in in line.

WhyQ virtual SMS queuing system makes it very effortless for your customers to queue. Its unique approach dramatically reduces on-site wait times by as much as 96%. On top of that, WhyQ users have seen their business revenues soar even higher as walkaways are brought down by 75%. The system boasts of an omni-channel queue entry functionality. As long as your clients have a functional mobile device capable of sending SMS, they can easily join a virtual queue. All they have to do is send an SMS using their smartphone to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member and they are given a spot in the queue. They basically don’t have to install any application or purchase a special device to really enjoy the system.

SMS remains to be a popular mode of communication and this fact is what makes WhyQ so popular. Businesses just need to have their clients a working mobile phone to get a spot in the queue and customers are not forced to download a mobile app.

Overview of WhyQ Features

  • MS Virtual Queues
  • Data Capture
  • Display Queue Information
  • Customization Options
  • Local Numbers
  • Queue Management Marketing
  • Android/iOS Customer Self-Service
  • Optimized for any screen size

What Problems Will WhyQ Solve?

1.Walkaways

WhyQ drastically brings down instances of walkaways with their self-service kiosks, allowing clients to manage their waiting times effectively. With walkaway rates greatly reduced, companies are able to generate more income as customers are not likely to get frustrated with slow lines and walk away from the queue.

2.Data Collection

Collecting data can be quite tough as not all customers are ready to provide information about themselves. WhyQ can be configured to gather data for you in real time whilst still providing something back to the customer.

3.Customer complaints

Customers have information and total control of their waiting time. That functionality greatly helps in bringing down customer complaints.

 

Awards & Quality Certificates

WhyQ Position In Our Categories

Knowing that companies have their own business wants, it is wise they avoid going for an all-encompassing, ”best” solution. However, it would be difficult to discover such a software product even among well-known software solutions. The logical thing to do is to tabulate the numerous main aspects which necessitate consideration such as major features, pricing, technical skill aptitude of the users, organizational size, etc. The second step is, you should perform your research to a full extent. Read some of these WhyQ review articles and explore each of the software programs in your list in detail. Such all-encompassing product research ascertain you weed out ill-fitting software solutions and choose the system that includes all the benefits your business requires.

Position of WhyQ in our main categories:

TOP 100

WhyQ is one of the top 100 Appointment Scheduling Software products

If you are interested in WhyQ it may also be a good idea to check out other subcategories of Appointment Scheduling Software gathered in our database of SaaS software reviews.

Companies have different wants and requirements and no software platform can be just right in such a situation. It is pointless to try to find an ideal off-the-shelf software product that meets all your business requirements. The smart thing to do would be to customize the application for your specific wants, worker skill levels, finances, and other elements. For these reasons, do not hurry and pay for well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your specific needs. Do your research, look into each short-listed application in detail, read a few WhyQ Appointment Scheduling Software reviews, speak to the vendor for clarifications, and finally select the app that presents what you require.

How Much Does WhyQ Cost?

WhyQ Pricing Plans:

Free Trial

Free

Free

Pay As You Go

Bulk SMS Rates

Enterprise

$149/95/month

WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.

Free

  • 1 Employee
  • 100 Free SMS to test with
  • 1 Queue
  • Free Small Business Account
  • Customer Data

Pay As You Go – Bulk SMS Rates

  • Up to 20 Employees Across All Locations
  • iPad Customer Self Service
  • 10 Internal Queues
  • Corporate Branding Opportunities
  • No Lock-In Contract
  • Customer Data

Enterprise – $149/95/month

  • up to 200 employees across all locations
  • 1,700 Included SMS Messages Per Month
  • Up to 125 Queues
  • No Lock-In Contract
  • Custom Development and API Integration
  • Corporate Branding Opportunities
  • Customer Data

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 0

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WhyQ reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with WhyQ. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are WhyQ pricing details?

WhyQ Pricing Plans:

Free Trial

Free

Free

Pay As You Go

Bulk SMS Rates

Enterprise

$149/95/month

WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.

Free

  • 1 Employee
  • 100 Free SMS to test with
  • 1 Queue
  • Free Small Business Account
  • Customer Data

Pay As You Go – Bulk SMS Rates

  • Up to 20 Employees Across All Locations
  • iPad Customer Self Service
  • 10 Internal Queues
  • Corporate Branding Opportunities
  • No Lock-In Contract
  • Customer Data

Enterprise – $149/95/month

  • up to 200 employees across all locations
  • 1,700 Included SMS Messages Per Month
  • Up to 125 Queues
  • No Lock-In Contract
  • Custom Development and API Integration
  • Corporate Branding Opportunities
  • Customer Data

What integrations are available for WhyQ?

WhyQ integrates with the following business systems and applications:

  • Kiosk Pro
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Reviewed By Jenny Chang
Page last modified
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