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WhyQ Review

WhyQ
Our score: 8.0 User satisfaction: 100%

What is WhyQ?

WhyQ improves and simplifies the way companies manage the influx of their customers with its SMS virtual queuing platform. The system utilizes SMS/MMS gateway technology to deliver a simple yet very effective way to help customers manage their waiting time and do other things instead of spending hours sitting tight while waiting for them to be called.

WhyQ is a very popular queuing system especially for businesses that have clients waiting for consultations, meetings, and other specific services. The platform is a perfect fit for hair salons, banks and other finance institutions, doctor offices and more. WhyQ is very user-friendly and doesn’t require users to undergo a steep learning curve, making it easy for staff to operate the system and make queuing easy and quick for you and your clients.

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Overview of WhyQ Benefits

WhyQ leverages a very straightforward SMS/MMS technology, allowing any business that caters to long lines of waiting clients with a simple yet very efficient queuing management system. Why let you customers spend hours standing in line doing nothing while they can do a lot of things while still queuing? With WhyQ, your customers are able to access and enjoy your services without them standing in in line.

WhyQ virtual SMS queuing system makes it very effortless for your customers to queue. Its unique approach dramatically reduces on-site wait times by as much as 96%. On top of that, WhyQ users have seen their business revenues soar even higher as walkaways are brought down by 75%. The system boasts of an omni-channel queue entry functionality. As long as your clients have a functional mobile device capable of sending SMS, they can easily join a virtual queue. All they have to do is send an SMS using their smartphone to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member and they are given a spot in the queue. They basically don’t have to install any application or purchase a special device to really enjoy the system.

SMS remains to be a popular mode of communication and this fact is what makes WhyQ so popular. Businesses just need to have their clients a working mobile phone to get a spot in the queue and customers are not forced to download a mobile app.

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Overview of WhyQ Features

  • MS Virtual Queues
  • Data Capture
  • Display Queue Information
  • Customization Options
  • Local Numbers
  • Queue Management Marketing
  • Android/iOS Customer Self-Service
  • Optimized for any screen size

What Problems Will WhyQ Solve?

1.Walkaways

WhyQ drastically brings down instances of walkaways with their self-service kiosks, allowing clients to manage their waiting times effectively. With walkaway rates greatly reduced, companies are able to generate more income as customers are not likely to get frustrated with slow lines and walk away from the queue.

2.Data Collection

Collecting data can be quite tough as not all customers are ready to provide information about themselves. WhyQ can be configured to gather data for you in real time whilst still providing something back to the customer.

3.Customer complaints

Customers have information and total control of their waiting time. That functionality greatly helps in bringing down customer complaints.

 

WhyQ Position In Our Categories

Knowing that companies have particular business-related requirements, it is only logical they abstain from adopting a one-size-fits-all, ideal business program. Just the same, it is difficult to try to come across such a software solution even among well-known software solutions. The practicable thing to do is to write the varied vital aspects that entail examination like essential features, budget, skill ability of the users, business size, etc. Thereafter, you must conduct the product research comprehensively. Read some of these WhyQ evaluations and explore each of the software solutions in your list more closely. Such well-rounded research ensure you weed out poorly fit applications and select the system which offers all the aspects your business requires.

Position of WhyQ in our main categories:

TOP 100

WhyQ is one of the top 100 Appointment Scheduling Software products

If you are interested in WhyQ it may also be beneficial to analyze other subcategories of Appointment Scheduling Software listed in our base of B2B software reviews.

Every company is different, and may require a particular type of Appointment Scheduling Software solution that will be fit for their business size, type of customers and staff and even particular industry they support. It's not wise to count on finding an ideal services that will be suitable for each company regardless of their history is. It may be a good idea to read a few WhyQ Appointment Scheduling Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your staff. Do you require a simple and straightforward solution with only basic features? Will you actually make use of the advanced tools required by pros and big enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a reliable software that will fit your budget.

How Much Does WhyQ Cost?

WhyQ Pricing Plans:

Free Trial

Free

Free

Pay As You Go

Bulk SMS Rates

Enterprise

$149/95/month

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What are WhyQ pricing details?

WhyQ Pricing Plans:

Free Trial

Free

Free

Pay As You Go

Bulk SMS Rates

Enterprise

$149/95/month

WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.

Free

  • 1 Employee
  • 100 Free SMS to test with
  • 1 Queue
  • Free Small Business Account
  • Customer Data

Pay As You Go – Bulk SMS Rates

  • Up to 20 Employees Across All Locations
  • iPad Customer Self Service
  • 10 Internal Queues
  • Corporate Branding Opportunities
  • No Lock-In Contract
  • Customer Data

Enterprise – $149/95/month

  • up to 200 employees across all locations
  • 1,700 Included SMS Messages Per Month
  • Up to 125 Queues
  • No Lock-In Contract
  • Custom Development and API Integration
  • Corporate Branding Opportunities
  • Customer Data

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 0

We realize that when you choose to buy a Appointment Scheduling Software it’s vital not only to find out how experts evaluate it in their reviews, but also to discover if the actual people and companies that bought these solutions are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WhyQ reviews across a broad array of social media sites. The data is then featured in a simple to understand format showing how many customers had positive and negative experience with WhyQ. With that information available you should be equipped to make an informed business decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for WhyQ?

WhyQ integrates with the following business systems and applications:

  • Kiosk Pro
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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