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Get Satisfaction Review
What is Get Satisfaction?
Get Satisfaction is a cloud-based business application that enables companies to build and embed tools designed to gather customer feedback and build online communities. With Get Satisfaction, businesses now have a unique approach in getting the sentiments of their clients and prospective customers as well as a friendly way to engage them.
By allowing businesses to set up their own online customer communities, users offer their clients with a quick way to drop feedback and gather information that can help them come to intelligent purchase decisions. These communities also provide businesses with an avenue where they can harvest customer insights to modernize support, speed up the sales process, and keep up with the competition.
Show MoreOverview of Get Satisfaction Benefits
Offering users a very simple and effective way of gathering customers’ moods, Get Satisfaction does so without the complicated analytics and complex programming. Users can get the gist of their clients just by reading and reviewing customer comments and looking at their quality.
With a very friendly dashboard users can immediately get feedback for their products and services as well as valuable insights that can influence customer mood and ultimately the customer trends. Having an online community dedicated for customers does seem like a very intelligent move from a business perspective.
Show MoreOverview of Get Satisfaction Features
- Self-service support
- Peer-to-peer support
- Updatable FAQs Repository
- Category Creation
- Rapid Information Dissemination
- Real-Time Analytics
- Support via Social Media
- Support Via Multiple Channels and Devices
- Customer Intelligence Sharing
- High-Value Leads Capture
- Strategic Content Placement
- Prospect Search via multiple devices
- Content marketing and sharing
- Lead Tracker
- Online Community Creation
- Brand Building Tools
- Customer Tracker
- Customer Feedback Capture
- Conversation Analysis
Get Satisfaction Position In Our Categories
Because businesses have special business needs, it is prudent that they abstain from choosing an all-encompassing, “perfect” software. Having said that, it would be difficult to come across such a software system even among sought-after software solutions. The practicable step to undertake would be to tabulate the different chief functions that entail inspection such as critical features, packages, technical skill levels of staff, company size, etc. Then, you must follow through your product research thoroughly. Read some Get Satisfaction review articles and explore the other software products in your shortlist more closely. Such detailed research ascertains you weed out unfit applications and subscribe to the one which offers all the function your business requires for success.
Position of Get Satisfaction in our main categories:
TOP
500
Get Satisfaction is one of the top 500 CRM Software products
TOP
500
Get Satisfaction is one of the 500 Customer Support Software products
It's important to realize that virtually no software in the Customer Support Software category will be a perfect solution able to match all the requirements of all business types, sizes and industries. It may be a good idea to read a few Get Satisfaction Customer Support Software reviews first as some software might dominate exclusively in a very small group of applications or be designed with a very specific industry in mind. Others may function with a goal of being easy and intuitive and therefore lack advanced elements welcomed by more experienced users. You can also come across software that support a large group of users and give you a rich feature set, however that frequently comes at a higher price of such a software. Be certain that you're aware of your needs so that you get a software that provides all the elements you look for.
How Much Does Get Satisfaction Cost?
Get Satisfaction Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Get Satisfaction pricing details?
Get Satisfaction Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.
User Satisfaction
Positive Social Media Mentions
88
Negative Social Media Mentions
3
We realize that when you make a decision to buy a Customer Support Software it’s vital not only to find out how professionals score it in their reviews, but also to check if the real clients and businesses that use this software are actually happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Get Satisfaction reviews across a broad array of social media sites. The information is then displayed in a simple to digest format revealing how many people had positive and negative experience with Get Satisfaction. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Get Satisfaction?
GetSatisfaction supports integrations with the following business systems and applications:
- Salesforce
- Marketo
- SugarCRM
- Hootsuite
- Google Analytics
- Badgeville
- GoodData
- Zendesk
- Desk.com
- Citrix online
- Constant Contact
- MailChimp
- ExactTarget
- Yammer
- JIRA
- Velaro
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