Get Satisfaction Review

Get Satisfaction
Our score: 7.4 User satisfaction: 96%

What is Get Satisfaction?

Get Satisfaction is a cloud-based business application that enables companies to build and embed tools designed to gather customer feedback and build online communities. With Get Satisfaction, businesses now have a unique approach in getting the sentiments of their clients and prospective customers as well as a friendly way to engage them.

By allowing businesses to set up their own online customer communities, users offer their clients with a quick way to drop feedback and gather information that can help them come to intelligent purchase decisions. These communities also provide businesses with an avenue where they can harvest customer insights to modernize support, speed up the sales process, and keep up with the competition.

Overview of Get Satisfaction Benefits

Offering users a very simple and effective way of gathering customers’ moods, Get Satisfaction does so without the complicated analytics and complex programming. Users can get the gist of their clients just by reading and reviewing customer comments and looking at their quality.

With a very friendly dashboard users can immediately get feedback for their products and services as well as valuable insights that can influence customer mood and ultimately the customer trends. Having an online community dedicated for customers does seem like a very intelligent move from a business perspective.

Overview of Get Satisfaction Features

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis

Get Satisfaction Position In Our Categories

Knowing that companies have special business needs, it is only sensible they steer clear of getting a one-size-fits-all, ideal software product. However, it would be hard to discover such an app even among well-known software products. The practicable step to undertake is to shortlist the several major functions that merit analysis like critical features, costing, technical skill competence of staff members, organizational size, etc. Thereafter, you should perform your product research systematically. Read these Get Satisfaction evaluations and scrutinize the other software solutions in your shortlist in detail. Such well-rounded research guarantees you circumvent poorly fit applications and pay for the system that meets all the features your business requires in growing the business.

Position of Get Satisfaction in our main categories:

TOP 500

Get Satisfaction is one of the top 500 CRM Software products

TOP 200

Get Satisfaction is one of the 200 Customer Support Software products

Get Satisfaction is also listed in the following subcategories:

Since each enterprise has unique business needs, it is advisable for them to desist from searching for a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a platform even among market-leading software applications. The clever thing to do would be to list the various important elements that require consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Get Satisfaction Customer Support Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive research can make certain you weed out ill-fitting applications and choose the solution that provides all the features you require for business success.

How Much Does Get Satisfaction Cost?

Get Satisfaction Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

User Satisfaction

Positive Social Media Mentions 88
Negative Social Media Mentions 3

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Get Satisfaction reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Get Satisfaction. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Get Satisfaction pricing details?

Get Satisfaction Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

What integrations are available for Get Satisfaction?

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro

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Reviewed By Jenny Chang
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