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Get Satisfaction REVIEW

Customer Support Software

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What is Get Satisfaction?

Get Satisfaction is a cloud-based business application that enables companies to build and embed tools designed to gather customer feedback and build online communities. With Get Satisfaction, businesses now have a unique approach in getting the sentiments of their clients and prospective customers as well as a friendly way to engage them.

By allowing businesses to set up their own online customer communities, users offer their clients with a quick way to drop feedback and gather information that can help them come to intelligent purchase decisions. These communities also provide businesses with an avenue where they can harvest customer insights to modernize support, speed up the sales process, and keep up with the competition.

Overview of Get Satisfaction Benefits

Offering users a very simple and effective way of gathering customers’ moods, Get Satisfaction does so without the complicated analytics and complex programming. Users can get the gist of their clients just by reading and reviewing customer comments and looking at their quality.

With a very friendly dashboard users can immediately get feedback for their products and services as well as valuable insights that can influence customer mood and ultimately the customer trends. Having an online community dedicated for customers does seem like a very intelligent move from a business perspective.

Overview of Get Satisfaction Features

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis

Get Satisfaction Position In Our Categories

Position of Get Satisfaction in our main categories:


Get Satisfaction is one of the top 200 CRM Software products


Get Satisfaction is one of the top 200 Customer Support Software products


Get Satisfaction is one of the top 200
CRM Software products


Get Satisfaction is one of the top 200
Customer Support Software products

Get Satisfaction is also listed in the following subcategories:

Feedback & Reviews Management Software#40
Feedback & Reviews Management Software#40

It's important to keep in mind that almost no service in the CRM Software category will be an ideal solution able to fulfill all the requirements of various business types, sizes and industries. It may be a good idea to read a few Get Satisfaction reviews first as certain software can perform well exclusively in a really small set of applications or be designed with a really specific type of industry in mind. Others might work with an idea of being easy and intuitive and as a result lack complicated functionalities welcomed by more experienced users. You can also find solutions that focus on a broad group of users and give you a powerful feature set, but this frequently comes at a more expensive cost of such a service. Make sure you're aware of your requirements so that you choose a software that offers exactly the elements you look for.

How Much Does Get Satisfaction Cost?

Get Satisfaction Pricing Plans:

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Get Satisfaction reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Get Satisfaction. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Get Satisfaction pricing details?

Get Satisfaction Pricing Plans:

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

What integrations are available for Get Satisfaction?

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro

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