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Get Satisfaction REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 96%
OUR SCORE 7.4

What is Get Satisfaction?

Get Satisfaction is a cloud-based business application that enables companies to build and embed tools designed to gather customer feedback and build online communities. With Get Satisfaction, businesses now have a unique approach in getting the sentiments of their clients and prospective customers as well as a friendly way to engage them.

By allowing businesses to set up their own online customer communities, users offer their clients with a quick way to drop feedback and gather information that can help them come to intelligent purchase decisions. These communities also provide businesses with an avenue where they can harvest customer insights to modernize support, speed up the sales process, and keep up with the competition.

Overview of Get Satisfaction Benefits

Offering users a very simple and effective way of gathering customers’ moods, Get Satisfaction does so without the complicated analytics and complex programming. Users can get the gist of their clients just by reading and reviewing customer comments and looking at their quality.

With a very friendly dashboard users can immediately get feedback for their products and services as well as valuable insights that can influence customer mood and ultimately the customer trends. Having an online community dedicated for customers does seem like a very intelligent move from a business perspective.

Overview of Get Satisfaction Features

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis

Get Satisfaction Position In Our Categories

Position of Get Satisfaction in our main categories:

500

Get Satisfaction is one of the top 500 CRM Software products

200

Get Satisfaction is one of the top 200 Customer Support Software products

500

Get Satisfaction is one of the top 500
CRM Software products

200

Get Satisfaction is one of the top 200
Customer Support Software products


Get Satisfaction is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#42
Category:Position:
Feedback & Reviews Management Software#42

Companies have unqiue needs and requirements and no software platform can be ideal in such a condition. It is pointless to try to find a perfect off-the-shelf software product that meets all your business needs. The intelligent thing to do would be to customize the application for your unique needs, staff member skill levels, budget, and other aspects. For these reasons, do not hurry and subscribe to well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your unique requirements. Do your homework, investigate each short-listed application in detail, read a few Get Satisfaction reviews, call the seller for clarifications, and finally select the app that offers what you require.

How Much Does Get Satisfaction Cost?

Get Satisfaction Pricing Plans:

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Get Satisfaction reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Get Satisfaction. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

182

NEGATIVE SOCIAL MENTIONS

7

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are Get Satisfaction pricing details?

Get Satisfaction Pricing Plans:

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

What integrations are available for Get Satisfaction?

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Desk.com
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro

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