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Get Satisfaction REVIEW

Customer Support Software

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What is Get Satisfaction?

Get Satisfaction is a cloud-based business application that enables companies to build and embed tools designed to gather customer feedback and build online communities. With Get Satisfaction, businesses now have a unique approach in getting the sentiments of their clients and prospective customers as well as a friendly way to engage them.

By allowing businesses to set up their own online customer communities, users offer their clients with a quick way to drop feedback and gather information that can help them come to intelligent purchase decisions. These communities also provide businesses with an avenue where they can harvest customer insights to modernize support, speed up the sales process, and keep up with the competition.

Overview of Get Satisfaction Benefits

Offering users a very simple and effective way of gathering customers’ moods, Get Satisfaction does so without the complicated analytics and complex programming. Users can get the gist of their clients just by reading and reviewing customer comments and looking at their quality.

With a very friendly dashboard users can immediately get feedback for their products and services as well as valuable insights that can influence customer mood and ultimately the customer trends. Having an online community dedicated for customers does seem like a very intelligent move from a business perspective.

Overview of Get Satisfaction Features

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis

Get Satisfaction Position In Our Categories

Position of Get Satisfaction in our main categories:


Get Satisfaction is one of the top 500 CRM Softwareproducts


Get Satisfaction is one of the 200 Customer Support Softwareproducts


Get Satisfaction is one of the 500
CRM Software products


Get Satisfaction is one of the 200
Customer Support Software products

Get Satisfaction is also listed in the following subcategories:

Feedback & Reviews Management Software#55
Feedback & Reviews Management Software#55

Every enterprise has different requirements and needs a system that can be personalized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no platform can proffer perfect tools off-the-shelf. When you look for a software product, first be sure what you require it for. Read some Get Satisfaction reviews and ask yourself do you want basic functionality or do you require advanced tools? Are there any industry-specific tools that you are looking for? Get the answers to these queries to assist your search. There are lots of elements that you need to reflect on and these include your budget, specific business needs, your organization size, integration needs etc. Take your time, try out a few free trials, and finally select the platform that presents all that you want to improve your company efficiency and productivity.

How Much Does Get Satisfaction Cost?

Get Satisfaction Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Get Satisfaction reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Get Satisfaction. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Get Satisfaction pricing details?

Get Satisfaction Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

What integrations are available for Get Satisfaction?

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro

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