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Ytel Review

Ytel
Our score: 8.7 User satisfaction: 95%

What is Ytel?

Ytel is a software designed to power business communications. Currently offering a contact center module and a communications API application, this platform aims to help companies of different sizes simplify lead generation and boost sales through optimized communication options. It is trusted by over 7500 customers in 7 countries, making it one of the leading communication software solutions available on the market.

With roots as a full-service telephone carrier, the company behind Ytel created this product with users in mind. They leveraged their knowledge of the telecommunications industry as well as technical know-how in order to build unique tool that can serve as a one-stop shop for your customer contact needs.

Whether you are looking for a more efficient way to connect with leads or a faster method of sending emails to clients, Ytel has you covered. This cloud-based software is equipped with tools that can be used for different modes of communication such as SMS, voice, email, and direct mail. On top of that, in case the platform doesn’t have some of the specific features you are looking for, it can integrate with more than 100 sales and marketing applications.

Ytel also has reliable technical support solutions that allow you to work with a hands-on team of professionals as you implement best practices for your system. This way, you can speed up your learning curve and make the most out of your investment in no time.

Overview of Ytel Benefits

From improving the way you engage your prospects to streamlining your marketing operations with communication efforts, Ytel can provide you with the tools that you need to improve customer service. With its plethora of innovative tools and state-of-the-art modules, this software solution can be a great addition to your arsenal of business platforms. To help you get a better idea of how this software will be able to improve your operations, we have compiled some of its key features and benefits:

Unified Communications System

In this day and age, businesses need to utilize different modes of communications in order to interact with their customers and prospective clients. This is a great way to spread awareness about your brand, but it makes it difficult to consolidate customer information and analyze key metrics. With Ytel, you can manage all of your communications tools in a single platform. Whether you are using voice calls, private messaging, or emailing, or all of the above, you can count on this software solution to unify your communications system.

Customized Call Center Setup

No matter how advanced a software solution may be, it is still possible that it doesn’t have the specific requirements you are looking for. To resolve this problem, Ytel has powerful API capabilities that lets you boost your tech stack. It can integrate with more than 100 sales and marketing applications, making it easy to modify the platform according to the unique needs of your operations.

Business Scaling Made Easy

Small startups and large corporations alike require a platform that can handle their communication efforts. However, many contact center platforms are created to cater to the needs of a particular business size. Because of this, many entrepreneurs resort to investing in a new software every time their customer base grows. This is what Ytel aims to solve. It offers a highly flexible interface that can accommodate any number of contacts, so it is easier for you to scale up or down according to the current needs of your business.

Simplified Compliance Management

In any industry, compliance regulations change constantly. Make sure you remain up-to-date on all industry standards using Ytel. They have a compliance team that can walk you through the requirements and the processes, so that it is easier for you to keep up with regulations. This way, you can focus more on communicating with your customers rather than monitoring compliance regulations.

Faster and More Efficient Communication Efforts

The business landscape is becoming more and more fast-paced. This is why it’s important now more than ever to have a reliable and efficient way to communicate with your prospects. With Ytel, you won’t have to worry about downtimes or bouncing emails. It has a carrier-grade network that is built for top-notch deliverability and stable uptime. In addition, the software has robust security solutions to make sure that your customers’ information are protected at all times.  

Overview of Ytel Features

Outbound Campaign Builder
  • Phone Calls
  • Direct to Voicemail
  • Messaging
Intelligent Routing
  • Lead Decisioning
  • Call Tracking
  • Live Transfers
Inbound Lead Conversion
  • Live Conversation Management
  • Lead Nurturing
  • Campaign Reporting
API Capability
  • Voice Programming
  • Message Programming

What Problems Will Ytel Solve?

Problem #1: Unorganized contact lists
If you have been running a business for a long time, chances are, you have tons of contact information stored away in different databases. This eventually makes it difficult for you to find which data is more recent and identify which ones are still active. By utilizing Ytel, you can consolidate contact lists across channels. After which, you can use its outbound campaign builder to program how you plan on interacting with your customers and prospects–and this time, you’ll be sure that your target audience will receive your messages.

Problem #2: Scattered workflow
Communications go hand-in-hand with your marketing and sales operations. If you don’t have a unified system that can merge these efforts together, it can lead to a scattered workflow and slow down your progress. This is why Ytel is designed to work seamlessly with your CRM and marketing automation tools. It even has intelligent routing capabilities that uses the information from your CRM and marketing systems to route lead calls based on priority, price, value, or a custom logic based on your preferences.

Problem #3: High traffic, low conversion
Website traffic won’t always lead to conversions. To help you increase the chances of securing customers, Ytel has inbound lead conversion tools as part of its platform. This will help you manage live conversations better, automate call backs, as well as create personalized follow-up messages for better engagement.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Ytel Position In Our Categories

Because companies have special business-related requirements, it is practical they avoid purchasing a one-size-fits-all, ”best” business program. Nevertheless, it is almost impossible to chance on such application even among widely used software systems. The correct thing to do can be to make a list of the varied main factors which demand deliberation including major features, pricing, skill levels of staff members, company size, etc. Next, you should do your product research to a full extent. Read some Ytel review articles and check out the other software products in your list more closely. Such well-rounded product investigation ensure you keep away from unsuitable software products and subscribe to the system that meets all the function your business requires.

Position of Ytel in our main categories:

TOP 50

Ytel is one of the top 50 Communications Software products

TOP 50

Ytel is one of the 50 Customer Support Software products

Ytel is also listed in the following subcategories:

Enterprises have diverse wants and requirements and no software application can be ideal in such a condition. It is futile to try to find an ideal off-the-shelf software product that meets all your business wants. The wise thing to do would be to adapt the solution for your unique needs, worker skill levels, budget, and other elements. For these reasons, do not hurry and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your particular needs. Do your homework, look into each short-listed platform in detail, read a few Ytel Customer Support Software reviews, call the maker for explanations, and finally settle for the product that offers what you want.

How Much Does Ytel Cost?

Ytel Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.

User Satisfaction

Positive Social Media Mentions 64
Negative Social Media Mentions 3

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Ytel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Ytel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Ytel Alternatives

Top Competitors To Ytel By Price

Trending Customer Support Software Reviews

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Ytel Comparisons

Ytel user reviews

My team and I use this day in and out.

Read full review >
Ramon
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.10.2019 Company Size: 11-50 Employees Industry: Insurance

Helps us respond quickly to clients.

Read full review >
Gerry
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 18.10.2019 Company Size: More than 100 Employees Industry: Higher Education

What are Ytel pricing details?

Ytel Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.

What integrations are available for Ytel?

Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Zapier
  • HubSpot
  • Zendesk
  • InfusionSoft
  • Velocify
  • Base CRM
  • Salesforce Marketing Cloud
  • SugarCRM
  • National Data Systems
  • onsite
  • LeadMailbox
  • insellerate
  • Base

Ytel average rating:

Average score
3.9/5 (2 user reviews)
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Ramon

PROS: Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones.

CONS: I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult.

Reviewed 6 months ago

Read full review >

The least favorable review

Ramon

PROS: Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones.

CONS: I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult.

Reviewed 6 months ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

My team and I use this day in and out.

Read full review >
Ramon
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.10.2019 Company Size: 11-50 Employees Industry: Insurance

PROS: Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones.

CONS: I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult.

What do you think about this review? Great Poor

Helps us respond quickly to clients.

Read full review >
Gerry
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 18.10.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: This performs a number of tasks that is imperative to our team’s productivity.

CONS: As much as possible, we would like to respond to calls based on whoever calls first. The problem with this is that Ytel isn’t very reliable in ordering pending calls. This means that we often leave clients waiting too long for a response from us.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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