Price

$100

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Ytel REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 95%
OUR SCORE 7.8

What is Ytel?

Ytel is a communication and contact center software solution with products for different modes of communication like phone, messages, and email. Their solutions include three products: X5 Cloud Contact Center, Beacon, and message360.

X5 Cloud Contact Center is an all-inclusive contact center management software for contact centers and small to medium sized businesses. It is completely cloud based and offers tools that increase agent productivity.

Beacon is a sales software that plays a pre-recorded message to your contacts. It also monitors these calls to check the response rate. Message360 is an API that can add messaging functionality to your web applications. All these solutions bring together communication modes for sales, marketing or customer support.

Overview of Ytel Benefits

The X5 Cloud Contact Center is jam-packed with features that will enable any business to increase their sales or customer satisfaction rate. Agents can use it from anywhere and their calls are monitored to give real time reporting about their performance. It is also a solution that is compliant with US regulations so every tool that you use is absolutely legal.

The advanced reporting feature on this cloud software helps businesses take a data-driven approach and take the correct measures to improve performance. You have reports of all kinds that measure every aspect of the contact center. From inbound campaign report to list penetration report, every analysis helps you make sense of the data.

Your agents can help your customers through every medium whether it is phone or live chat. Any striving or established business needs quality customer support and this software ensures that your agents give the best performance and operations go smoothly. The payment system is thorough and fully integrated into the solution so your agents have access to past payments and can process current payments regardless of the channel used.

Beacon is a great tool for sales and marketing. It is included in X5 and can help get the word out to your contacts. The best part is that the responses to the recordings are monitored to distinguish if a call was answered by a human or a machine. You get to record your own custom message that can be relayed to thousands of people.

Overview of Ytel Features

  • Call Recording/Tracking
  • Open API
  • Real-Time Agent Reporting
  • Custom Data Forms
  • Built-in softphone
  • Agent Chat
  • Lead Search
  • Call Dispositions
  • Integrated Payment System
  • Advanced Reporting
  • Built-in apps
  • Neighborhood touch
  • Custom Messages

Ytel Position In Our Categories

Position of Ytel in our main categories:

100

Ytel is one of the top 100 Communications Software products

200

Ytel is one of the top 200 Customer Support Software products

100

Ytel is one of the top 100
Communications Software products

200

Ytel is one of the top 200
Customer Support Software products


Ytel is also listed in the following subcategories:

Category:Position:
Call Center Software#16

Since each organization has specific business requirements, it is prudent for them to abstain from searching for a one-size-fits-all ideal software application. Needless to say, it would be futile to try to find such an app even among market-leading software solutions. The intelligent thing to do would be to list the various vital elements that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Ytel reviews and look into each of the other solutions in your shortlist in detail. Such in-depth groundwork can ensure you weed out ill-fitting platforms and select the system that offers all the elements you need for business success.

How Much Does Ytel Cost?

Ytel Pricing Plans For Enterprises & Small Business:

Ytel Beacon’s enterprise pricing information will depend on the number of minutes, live messages, and real time insights you’re interested to purchase. X5 Cloud Contact Center, on the other hand, is offered against an individual quote, and you can also schedule a free demo and discuss a suitable price with sales agents. Here are the details:

X5 Cloud Contact Center

  • Pricing available by quote/ Schedule a demo

Beacon – 7500 Minutes for $250

  • 25,000 Minutes for $500
  • 55,000 Minutes for $1000
  • 125,000 Minutes for $2000
  • Live Messages
  • Real Time Views
  • Press DNC
  • Machine Detection
  • Reporting

Limited Time Offer 10,000 Minutes at $100

  • Calls billed at 60-second intervals

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Ytel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Ytel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

64

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are Ytel pricing details?

Ytel Pricing Plans:

Ytel Beacon’s enterprise pricing information will depend on the number of minutes, live messages, and real time insights you’re interested to purchase. X5 Cloud Contact Center, on the other hand, is offered against an individual quote, and you can also schedule a free demo and discuss a suitable price with sales agents. Here are the details:

X5 Cloud Contact Center

  • Pricing available by quote/ Schedule a demo

Beacon – 7500 Minutes for $250

  • 25,000 Minutes for $500
  • 55,000 Minutes for $1000
  • 125,000 Minutes for $2000
  • Live Messages
  • Real Time Views
  • Press DNC
  • Machine Detection
  • Reporting

Limited Time Offer 10,000 Minutes at $100

  • Calls billed at 60-second intervals

What integrations are available for Ytel?

Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Zapier
  • HubSpot
  • Zendesk
  • InfusionSoft
  • Velocify
  • Base CRM
  • Salesforce Marketing Cloud
  • SugarCRM
  • National Data Systems
  • onsite
  • LeadMailbox
  • insellerate
  • Base

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