Serena Service Manager REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 93%
OUR SCORE 7.0

What is Serena Service Manager?

Serena Service Manager offers a process-driven approach to ITSM that allows business and IT to work together. This platform is easy to use, inexpensive to maintain, and provides wide visibility across the service delivery lifecycle.

Serena Service Manager is the winner of Pink Elephant’s ITIL Innovation of the Year award. This product makes fluid and flexible IT service management possible. You can avail it on premise, in the cloud, or as a hybrid of the two options.

Overview of Serena Service Manager Benefits

Benefits for Business

Serena Service Manager provides a single point of contact for all services, giving users:

  • Easy access to the services that IT has to offer
  • Timely and accurate information on issue resolution
  • Increased satisfaction with IT services

Benefits for IT

Serena Service Manager is built on process and designed to adapt. It helps your IT organization:

  • Lower total cost of ownership (TCO) by enabling you to easily configure your processes to match the way you deliver new services
  • Minimize issue resolution times with full visibility across integrated service delivery processes
  • Boost agent productivity and user satisfaction with a centralized service request center

Overview of Serena Service Manager Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Serena Service Manager Position In Our Categories

Position of Serena Service Manager in our main categories:

200

Serena Service Manager is one of the top 200 Customer Support Software products

200

Serena Service Manager is one of the top 200
Customer Support Software products


Serena Service Manager is also listed in the following subcategories:

Category:Position:
IT Service Management Software#11

It's important to realize that hardly any service in the Customer Support Software category is a perfect solution that can meet all the goals of different business types, sizes and industries. Specific software might excel exclusively in a really small group of applications or be created with a really specific industry in mind. Others can operate with an intention of being simple and intuitive and as a result lack advanced features welcomed by more experienced users. There are also apps that cater to a wide group of users and give you a poweful feature base, but that in most cases comes at a more significant price of such a software. Make sure you're aware of your requirements so that you purchase a solution that provides specifically the functionalities you look for.

How Much Does Serena Service Manager Cost?

Serena Service Manager Pricing Plans For Enterpises & Small Business:

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Serena Service Manager across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Serena Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

128

NEGATIVE SOCIAL MENTIONS

7

Video

Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Australia
  • Germany
  • Japan
  • Latin America
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

What are Serena Service Manager pricing details?

Serena Service Manager Pricing Plans:

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

What integrations are available for Serena Service Manager?

No information available

User reviews


No review

0
0
0
0
0

Average Rating

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified