Serena Service Manager Review

Serena Service Manager
Our score: 7.0 User satisfaction: 93%

What is Serena Service Manager?

Serena Service Manager is a system developed with a process-driven approach to ITSM. It allows business and IT to work together. This platform is easy to use, inexpensive to maintain, and provides wide visibility across the service delivery lifecycle.

Serena Service Manager is the winner of Pink Elephant’s ITIL Innovation of the Year award. This product makes fluid and flexible IT service management possible. You can avail it on premise, in the cloud, or as a hybrid of the two options.

Overview of Serena Service Manager Benefits

Benefits for Business

Serena Service Manager provides a single point of contact for all services, giving users:

  • Easy access to the services that IT has to offer
  • Timely and accurate information on issue resolution
  • Increased satisfaction with IT services

Benefits for IT

Serena Service Manager is built on process and designed to adapt. It helps your IT organization:

  • Lower total cost of ownership (TCO) by enabling you to easily configure your processes to match the way you deliver new services
  • Minimize issue resolution times with full visibility across integrated service delivery processes
  • Boost agent productivity and user satisfaction with a centralized service request center

Overview of Serena Service Manager Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Serena Service Manager Position In Our Categories

Bearing in mind companies have their own business requirements, it is only rational that they avoid buying an all-encompassing, ideal business program. However, it would be difficult to stumble on such a software product even among well-known software products. The sensible step to do is to spell out the various vital functions that require careful thought including major features, packages, skill aptitude of staff members, company size, etc. Next, you should follow through the product research thoroughly. Go over these Serena Service Manager review articles and scrutinize the other software programs in your list in detail. Such well-rounded research can make sure you stay away from unsuitable applications and buy the one which includes all the aspects you require business requires.

Position of Serena Service Manager in our main categories:

TOP 500

Serena Service Manager is one of the top 500 Customer Support Software products

Serena Service Manager is also listed in the following subcategories:

Since each organization has unique business requirements, it is prudent for them to abstain from searching for a one-size-fits-all ideal software application. Needless to say, it would be futile to try to find such an app even among widely used software solutions. The clever thing to do would be to list the various important elements that require consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Serena Service Manager Customer Support Software reviews and investigate each of the other systems in your shortlist in detail. Such in-depth homework can ensure you discard ill-fitting systems and zero in on the system that provides all the features you require for business success.

How Much Does Serena Service Manager Cost?

Serena Service Manager Pricing Plans:

Free Trial

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 7

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Serena Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Serena Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac


  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Germany
  • Japan

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Serena Service Manager pricing details?

Serena Service Manager Pricing Plans:

Free Trial

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

What integrations are available for Serena Service Manager?

No information available


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Reviewed By Louie Andre
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