Price

$89

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Serena Service Manager REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 93%
OUR SCORE 7.0

What is Serena Service Manager?

Serena Service Manager is a system developed with a process-driven approach to ITSM. It allows business and IT to work together. This platform is easy to use, inexpensive to maintain, and provides wide visibility across the service delivery lifecycle.

Serena Service Manager is the winner of Pink Elephant’s ITIL Innovation of the Year award. This product makes fluid and flexible IT service management possible. You can avail it on premise, in the cloud, or as a hybrid of the two options.

Overview of Serena Service Manager Benefits

Benefits for Business

Serena Service Manager provides a single point of contact for all services, giving users:

  • Easy access to the services that IT has to offer
  • Timely and accurate information on issue resolution
  • Increased satisfaction with IT services

Benefits for IT

Serena Service Manager is built on process and designed to adapt. It helps your IT organization:

  • Lower total cost of ownership (TCO) by enabling you to easily configure your processes to match the way you deliver new services
  • Minimize issue resolution times with full visibility across integrated service delivery processes
  • Boost agent productivity and user satisfaction with a centralized service request center

Overview of Serena Service Manager Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Serena Service Manager Position In Our Categories

Position of Serena Service Manager in our main categories:

200

Serena Service Manager is one of the top 200 Customer Support Software products

200

Serena Service Manager is one of the top 200
Customer Support Software products


Serena Service Manager is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#14
Category:Position:
IT Service Management Software#14

Every company has different wants and needs a system that can be customized for their size, type of employees and customers, and the particular industry they are in. For these reasons, no platform can proffer perfect features off-the-shelf. When you search a software system, first be sure what you require it for. Read some Serena Service Manager reviews and ask yourself do you desire basic functionality or do you want sophisticated functionality? Are there any industry-specific functionalities that you are searching for? Find the answers to these queries to aid your search. There are lots of aspects that you need to mull over and these include your budget, specific business wants, your company size, integration requirements etc. Take your time, check out a few free trials, and finally choose the platform that provides all that you need to improve your company efficiency and productivity.

How Much Does Serena Service Manager Cost?

Serena Service Manager Pricing Plans:

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Serena Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Serena Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

14

NEGATIVE SOCIAL MENTIONS

7

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Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • Germany
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

What are Serena Service Manager pricing details?

Serena Service Manager Pricing Plans:

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

What integrations are available for Serena Service Manager?

No information available

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