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Serena Service Manager Review

Serena Service Manager
Our score: 7.0 User satisfaction: 93%

What is Serena Service Manager?

Serena Service Manager is a system developed with a process-driven approach to ITSM. It allows business and IT to work together. This platform is easy to use, inexpensive to maintain, and provides wide visibility across the service delivery lifecycle.

Serena Service Manager is the winner of Pink Elephant’s ITIL Innovation of the Year award. This product makes fluid and flexible IT service management possible. You can avail it on premise, in the cloud, or as a hybrid of the two options.

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Overview of Serena Service Manager Benefits

Benefits for Business

Serena Service Manager provides a single point of contact for all services, giving users:

  • Easy access to the services that IT has to offer
  • Timely and accurate information on issue resolution
  • Increased satisfaction with IT services

Benefits for IT

Serena Service Manager is built on process and designed to adapt. It helps your IT organization:

  • Lower total cost of ownership (TCO) by enabling you to easily configure your processes to match the way you deliver new services
  • Minimize issue resolution times with full visibility across integrated service delivery processes
  • Boost agent productivity and user satisfaction with a centralized service request center
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Overview of Serena Service Manager Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Serena Service Manager Position In Our Categories

Since businesses have particular business needs, it is practical that they steer clear of picking an all-encompassing, “perfect” software solution. Having said that, it is futile to try to pinpoint such application even among well-known software systems. The correct step to do should be to shortlist the varied critical functions that entail investigation including essential features, costing, technical skill aptitude of the users, business size, etc. Next, you must do your research thoroughly. Have a look at some of these Serena Service Manager analyses and look over the other software programs in your shortlist more closely. Such detailed research can make sure you stay away from unfit applications and select the one that provides all the tools your business requires to achieve growth.

Position of Serena Service Manager in our main categories:

TOP 500

Serena Service Manager is one of the top 500 Customer Support Software products

Each enterprise is different, and may require a specific Customer Support Software solution that will be adjusted to their company size, type of customers and staff and even specific industry they deal with. It's not wise to count on locating an ideal software that is going to be suitable for every business regardless of their history is. It may be a good idea to read a few Serena Service Manager Customer Support Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you need a simple and intuitive app with only basic features? Will you actually use the complex tools required by pros and big enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a reliable solution that will match your budget.

How Much Does Serena Service Manager Cost?

Serena Service Manager Pricing Plans:

Free Trial

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What are Serena Service Manager pricing details?

Serena Service Manager Pricing Plans:

Free Trial

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 7

We are aware that when you make a decision to buy a Customer Support Software it’s crucial not only to find out how professionals rank it in their reviews, but also to discover whether the actual clients and companies that purchased this software are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Serena Service Manager reviews across a wide range of social media sites. The information is then featured in a simple to understand form indicating how many clients had positive and negative experience with Serena Service Manager. With that information available you should be equipped to make an informed buying choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Germany
  • Japan

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Serena Service Manager?

No information available

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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