Gladly Review
What is Gladly?
Gladly is a customer service system designed for companies and businesses in industries such as retail, hospital, travel, and financial services. Intuitive and flexible, the customer service platform helps users provide personalized experiences to their customers, resolve customers’ issues faster and smarter, and improve the productivity of their agents.
Furthermore, the software allows agents to communicate with their customers through any channel the latter prefer: voice, email, chat, SMS, or social media. As they engage in conversations, Gladly enables agents to fully understand their customers including their preferences. They will also be able to track previous conversations customers have engaged with.
In addition, the software has the capability to analyze data and suggest answers to customer issues. Last but not the least, Gladly offers Liveboards that provides users with real-time analytics and insights on agent availability, trending topics, and more.
Show MoreOverview of Gladly Benefits
Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms. Interestingly, whatever channels their customers are using to communicate with them, they can access a full history of every conversation their customers have engaged with. This is because Gladly has a single timeline where each conversation is threaded into. As a result, customers no longer need to repeatedly discuss the same issues they brought up previously, and agents can identify their issues and resolve them quickly.
The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates. Additionally, they will be able to set alerts, as well as, due dates for the tasks they are assigning so agents can work together to resolve issues. Furthermore, Gladly has the capability to analyze data and suggest answers and ways for better and quicker resolution of customer issues.
To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports. The Liveboards help them obtain real-time insights and analytics into how productive their agents are, how long customers need to wait before agents handle their issues, or which issues/topics are trending.
Meanwhile, the software generates reports that show key metrics such as the number of issues resolved and SLA (service level agreement) achievements attained. Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.
Show MoreOverview of Gladly Features
- Strike Up a Conversation on any Channel
- Teamwork
- Create and Assign Tasks
- Set Alerts and Due Dates
- Analyze Data and Suggest Answers to Issues
- Customer Centric
- Information at Fingertips
- Connect Customers with the Right Agents
- Understand Customers and their Preferences
- Open APIs
- One-Key Resolution
- Straightforward Interface
- Inspired by Messaging Apps
- Real-Time Data, Insights, and Analytics
- Liveboards
- Reports
- Global Search
Gladly Position In Our Categories
Since companies have particular business-related requirements, it is only prudent they abstain from purchasing a one-size-fits-all, ideal business application. Nevertheless, it would be almost impossible to try to stumble on such application even among sought-after software systems. The clever step to do can be to jot down the various chief factors which demand scrutiny like major features, pricing, skill aptitude of the employees, company size, etc. The second step is, you should do the product research fully. Go over some Gladly evaluations and check out each of the applications in your shortlist in detail. Such detailed product investigation ascertain you drop mismatched applications and pay for the one which delivers all the aspects your business requires.
Position of Gladly in our main categories:
TOP
500
Gladly is one of the top 500 CRM Software products
Each organization has different needs and needs an application that can be personalized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no software can offer perfect features off-the-shelf. When you try to find a software app, first be sure what you require it for. Read some Gladly Customer Service Software reviews and ask yourself do you desire basic functionality or do you require complex tools? Are there any industry-specific functionalities that you are seeking? Get the answers to these questions to help your search. There are plenty of aspects that you need to mull over and these include your finances, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the app that provides all that you want to improve your firm competence and productivity.
How Much Does Gladly Cost?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Gladly pricing details?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you choose to buy a Customer Service Software it’s important not only to find out how experts score it in their reviews, but also to discover whether the actual people and businesses that bought this software are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gladly reviews across a vast range of social media sites. The data is then presented in a simple to understand form indicating how many customers had positive and negative experience with Gladly. With that information at hand you should be prepared to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Gladly?
Gladly supports integration with Avaya, Cisco, and other business communications systems.
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