Gladly Review

Our score: 7.4 User satisfaction: N/A

What is Gladly?

Gladly is a customer service system designed for companies and businesses in industries such as retail, hospital, travel, and financial services. Intuitive and flexible, the customer service platform helps users provide personalized experiences to their customers, resolve customers’ issues faster and smarter, and improve the productivity of their agents.

Furthermore, the software allows agents to communicate with their customers through any channel the latter prefer: voice, email, chat, SMS, or social media. As they engage in conversations, Gladly enables agents to fully understand their customers including their preferences. They will also be able to track previous conversations customers have engaged with.

In addition, the software has the capability to analyze data and suggest answers to customer issues. Last but not the least, Gladly offers Liveboards that provides users with real-time analytics and insights on agent availability, trending topics, and more.

Overview of Gladly Benefits

Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms. Interestingly, whatever channels their customers are using to communicate with them, they can access a full history of every conversation their customers have engaged with. This is because Gladly has a single timeline where each conversation is threaded into. As a result, customers no longer need to repeatedly discuss the same issues they brought up previously, and agents can identify their issues and resolve them quickly.

The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates. Additionally, they will be able to set alerts, as well as, due dates for the tasks they are assigning so agents can work together to resolve issues. Furthermore, Gladly has the capability to analyze data and suggest answers and ways for better and quicker resolution of customer issues.

To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports. The Liveboards help them obtain real-time insights and analytics into how productive their agents are, how long customers need to wait before agents handle their issues, or which issues/topics are trending.

Meanwhile, the software generates reports that show key metrics such as the number of issues resolved and SLA (service level agreement) achievements attained.  Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.

Overview of Gladly Features

  • Strike Up a Conversation on any Channel
  • Teamwork
  • Create and Assign Tasks
  • Set Alerts and Due Dates
  • Analyze Data and Suggest Answers to Issues
  • Customer Centric
  • Information at Fingertips
  • Connect Customers with the Right Agents
  • Understand Customers and their Preferences
  • Open APIs
  • One-Key Resolution
  • Straightforward Interface
  • Inspired by Messaging Apps
  • Real-Time Data, Insights, and Analytics
  • Liveboards
  • Reports
  • Global Search

Gladly Position In Our Categories

Bearing in mind companies have specific business requirements, it is wise that they steer clear of going for an all-in-one, “perfect” software product. Having said that, it is hard to try to pinpoint such application even among sought-after software systems. The better step to do is to note down the several significant aspects that call for a examination like critical features, packages, technical skill aptitude of staff, company size, etc. Next, you should do your product research to a full extent. Have a look at these Gladly evaluations and explore each of the software programs in your shortlist more closely. Such all-encompassing research ensures you steer clear of unsuitable software solutions and pay for the one that includes all the function your business requires for success.

Position of Gladly in our main categories:

TOP 500

Gladly is one of the top 500 CRM Software products

Gladly is also listed in the following subcategories:

Since each company has unique business needs, it is sensible for them to desist from seeking a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a platform even among market-leading software applications. The intelligent thing to do would be to jot down the various important factors that require consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Gladly Customer Service Software reviews and check out each of the other solutions in your shortlist in detail. Such exhaustive groundwork can make sure you reject ill-fitting platforms and select the system that provides all the features you require for business success.

How Much Does Gladly Cost?

Gladly Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gladly reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Gladly. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Gladly Alternatives

Top Competitors To Gladly By Price

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Product name:

Gladly Comparisons

What are Gladly pricing details?

Gladly Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Gladly?

Gladly supports integration with Avaya, Cisco, and other business communications systems.


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Reviewed By Nestor Gilbert
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