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Gladly REVIEW

Customer Service Software

No user reviews
USER SATISFACTION 95%
OUR SCORE 7.4

What is Gladly?

Gladly is a customer service system designed for companies and businesses in industries such as retail, hospital, travel, and financial services. Intuitive and flexible, the customer service platform helps users provide personalized experiences to their customers, resolve customers’ issues faster and smarter, and improve the productivity of their agents.

Furthermore, the software allows agents to communicate with their customers through any channel the latter prefer: voice, email, chat, SMS, or social media. As they engage in conversations, Gladly enables agents to fully understand their customers including their preferences. They will also be able to track previous conversations customers have engaged with.

In addition, the software has the capability to analyze data and suggest answers to customer issues. Last but not the least, Gladly offers Liveboards that provides users with real-time analytics and insights on agent availability, trending topics, and more.

Overview of Gladly Benefits

Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms. Interestingly, whatever channels their customers are using to communicate with them, they can access a full history of every conversation their customers have engaged with. This is because Gladly has a single timeline where each conversation is threaded into. As a result, customers no longer need to repeatedly discuss the same issues they brought up previously, and agents can identify their issues and resolve them quickly.

The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates. Additionally, they will be able to set alerts, as well as, due dates for the tasks they are assigning so agents can work together to resolve issues. Furthermore, Gladly has the capability to analyze data and suggest answers and ways for better and quicker resolution of customer issues.

To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports. The Liveboards help them obtain real-time insights and analytics into how productive their agents are, how long customers need to wait before agents handle their issues, or which issues/topics are trending.

Meanwhile, the software generates reports that show key metrics such as the number of issues resolved and SLA (service level agreement) achievements attained.  Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.

Overview of Gladly Features

  • Strike Up a Conversation on any Channel
  • Teamwork
  • Create and Assign Tasks
  • Set Alerts and Due Dates
  • Analyze Data and Suggest Answers to Issues
  • Customer Centric
  • Information at Fingertips
  • Connect Customers with the Right Agents
  • Understand Customers and their Preferences
  • Open APIs
  • One-Key Resolution
  • Straightforward Interface
  • Inspired by Messaging Apps
  • Real-Time Data, Insights, and Analytics
  • Liveboards
  • Reports
  • Global Search

Gladly Position In Our Categories

Position of Gladly in our main categories:

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500

Gladly is one of the top 500 CRM Software products

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500

Gladly is one of the top 500
CRM Software products


Gladly is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#28
Category:Position:
Customer Service Software#28

It's essential to keep in mind that virtually no service in the CRM Software category will be an ideal solution that can match all the goals of all company types, sizes and industries. It may be a good idea to read a few Gladly reviews first as specific services can perform well exclusively in a really small set of applications or be prepared with a really specific type of industry in mind. Others can work with an intention of being easy and intuitive and as a result lack advanced features needed by more experienced users. You can also come across services that support a broad group of users and provide a rich feature toolbox, but that usually comes at a higher cost of such a service. Be certain that you're aware of your requirements so that you select a solution that provides all the elements you look for.

How Much Does Gladly Cost?

Gladly Pricing Plans:

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gladly reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Gladly. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

152

NEGATIVE SOCIAL MENTIONS

5

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Gladly pricing details?

Gladly Pricing Plans:

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Gladly?

Gladly supports integration with Avaya, Cisco, and other business communications systems.

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