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Customer Service Software

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What is Gladly?

Gladly is a customer service system designed for companies and businesses in industries such as retail, hospital, travel, and financial services. Intuitive and flexible, the customer service platform helps users provide personalized experiences to their customers, resolve customers’ issues faster and smarter, and improve the productivity of their agents.

Furthermore, the software allows agents to communicate with their customers through any channel the latter prefer: voice, email, chat, SMS, or social media. As they engage in conversations, Gladly enables agents to fully understand their customers including their preferences. They will also be able to track previous conversations customers have engaged with.

In addition, the software has the capability to analyze data and suggest answers to customer issues. Last but not the least, Gladly offers Liveboards that provides users with real-time analytics and insights on agent availability, trending topics, and more.

Overview of Gladly Benefits

Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms. Interestingly, whatever channels their customers are using to communicate with them, they can access a full history of every conversation their customers have engaged with. This is because Gladly has a single timeline where each conversation is threaded into. As a result, customers no longer need to repeatedly discuss the same issues they brought up previously, and agents can identify their issues and resolve them quickly.

The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates. Additionally, they will be able to set alerts, as well as, due dates for the tasks they are assigning so agents can work together to resolve issues. Furthermore, Gladly has the capability to analyze data and suggest answers and ways for better and quicker resolution of customer issues.

To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports. The Liveboards help them obtain real-time insights and analytics into how productive their agents are, how long customers need to wait before agents handle their issues, or which issues/topics are trending.

Meanwhile, the software generates reports that show key metrics such as the number of issues resolved and SLA (service level agreement) achievements attained.  Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.

Overview of Gladly Features

  • Strike Up a Conversation on any Channel
  • Teamwork
  • Create and Assign Tasks
  • Set Alerts and Due Dates
  • Analyze Data and Suggest Answers to Issues
  • Customer Centric
  • Information at Fingertips
  • Connect Customers with the Right Agents
  • Understand Customers and their Preferences
  • Open APIs
  • One-Key Resolution
  • Straightforward Interface
  • Inspired by Messaging Apps
  • Real-Time Data, Insights, and Analytics
  • Liveboards
  • Reports
  • Global Search

Gladly Position In Our Categories

Position of Gladly in our main categories:


Gladly is one of the top 500 CRM Software products


Gladly is one of the 500
CRM Software products

Gladly is also listed in the following subcategories:

Customer Service Software#36
Customer Service Software#36

Every company is different, and can need a particular type of CRM Software solution that will be designed for their company size, type of clients and employees and even specific niche they cater to. We advise you don't count on locating an ideal app that is going to be suitable for each business regardless of their history is. It may be a good idea to read a few Gladly reviews first and even then you should pay attention to what the service is supposed to do for your business and your employees. Do you require an easy and straightforward solution with just elementary features? Will you actually make use of the complex tools needed by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a solid app that will fit your budget.

How Much Does Gladly Cost?

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gladly reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Gladly. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?


What are Gladly pricing details?

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Gladly?

Gladly supports integration with Avaya, Cisco, and other business communications systems.

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