CommBox Review

Our score: 8.0 User satisfaction: 96%

What is CommBox?

CommBox is an intelligent customer support and messaging platform that reinvents how marketing, sales, IT, and customer service teams connect and communicate with customers. Built with unified, automated, and omnichannel communication features, the platform assists medium and large businesses in a variety of industries in boosting agent or staff productivity and providing their customers with advanced and seamless experiences.

The platform enables users to implement multiple digital channels so customers can connect and interact with teams with the utmost convenience from anywhere at any time. These digital channels include email, SMS and MMS, WhatsApp, Facebook Messenger, bots, web call, video chat, voice, and application stores. 

CommBox is built with features that help agents and staff communicate with customers in an efficient and effective way regardless of which digital channels they are using. It organizes customers’ messages across channels in a smart inbox and allows the automatic routing of conversations and inquiries based on a range of variables. CommBox also allows users to implement a workflow in which agents and staff can ask assistance from internal and external experts in real-time. Moreover, the platform provides the capability to automatically build a knowledge base of responses and answers to common inquiries and requests being raised by customers.  

Last but not least, CommBox automates business processes by permitting users to create and deploy platform-agnostic and AI-powered chatbots, execute specific actions right away based on customers’ intentions, and set rules that can instantly run using triggers like keywords and behaviors.

Overview of CommBox Benefits

Multiple Ways of Connecting Customers

CommBox lets businesses set and implement multiple digital channels to give their customers the opportunity to connect with marketing, sales, IT, and customer service teams in ways that are more convenient for them. For instance, agents and staff can engage with customers who are using WhatsApp Business or Facebook Messenger for sending inquiries and requests. All WhatsApp Business and Facebook Messenger correspondence can be handled directly within the platform. 

Users can also leverage CommBox’s smart inbox feature in order to easily manage communications with customers across social media channels like Facebook, Twitter, Instagram, and YouTube. This feature can consolidate customers’ posts, comments, mentions, and reviews from different social media platforms into a single interface. The platform, moreover, enables them to build AI-powered chatbots that they can deploy to their websites and mobile applications. These chatbots have the ability to capture and understand what customers are trying to convey and send them automatic messages.

CommBox has web-based and mobile applications that give customers interactive and enjoyable ways of connecting with teams. These applications permit them to call or video chat agents and staff right straight from users’ websites or their own mobile devices. Email, two-way SMS or MMS messaging, private and public walls, and voice calls can be set up as communication channels as well. 

Efficient & Effective Customer Communication

The customer support and messaging platform deliver a set of features that provides teams with an efficient and effective way to communicate with customers no matter which channels they prefer to use. One of those features is a routing engine that automatically assigns conversations, inquiries, and requests to the right persons based on specific variables like channels, agent or staff skills, loads, and customers’ intentions. 

Another customer communication feature offered by CommBox is it allows users to collaborate with each other in real-time as they are handling issues, inquiries, and requests from customers. Here, agents and staff can consult with expert employees using an internal messenger so they can provide customers with the right responses and solutions. They can also ask for help from people outside of their company.

CommBox has a co-browsing tool that permits agents and staff to assist customers by allowing them to sign and fill in web forms. They will be able to do this while they are currently interacting with the customers. Concerned agents or staff are instantly notified as soon as customers begin filling in the forms, enabling them to guide customers along the way. 

Business Process Automation

CommBox is an AI-powered customer support and messaging platform. This makes it capable of automating business processes, which improves the productivity and performance of marketing, sales, IT, and customer service teams. For instance, the platform allows users to define “intentions” that agents and staff should understand from their conversations with customers across channels. CommBox then automatically executes predefined actions and delivers ready-made answers to customers based on their intentions that the platform has identified.

Overview of CommBox Features

  • Omnichannel Communication
  • Smart Inbox
  • Agent Routing
  • Real-Time Collaboration
  • Co-Browsing Tool
  • Canned Responses
  • AI-Powered Chatbots
  • Customer Intentions
  • Automation Rules
  • Reporting System
  • Customer Satisfaction Monitoring
  • Platform Integration

What Problems Will CommBox Solve?

Problem #1: Slow & Ineffective Social Media Response

Companies and their teams need to handle a lot of messages, inquiries, and requests from customers across social media channels like Facebook, Twitter, LinkedIn, and Instagram. However, they have a hard time doing this, as agents and staff have to go to each of the social media channels their customers love to use. This prevents them from responding to customers’ inquiries and requests on time and communicating with them in an effective manner.

CommBox provides a solution to this issue through the aid of its unified, automated, and omnichannel communication features. It has a smart inbox feature that consolidates all customers’ messages and requests from various social media channels into a single interface. Users can also take advantage of the platform’s routing engine to prioritize and automatically assign customers’ requests to the right agents or staff based on SLA time, skill, or availability. 

Problem #2: Traditional Phone System

The traditional phone system is the primary communication technology used by many companies for managing customers’ requests. They also have to rely on the services of social agencies that are restricted to the same type of technology. This often leads to late response time, low customer satisfaction, and low agent productivity.

With CommBox, they no longer have to stick with the traditional phone system. They will be able to shift to a digital messaging platform which enables their agents to interact with a large number of customers simultaneously and double the volume of customers’ requests they are handling. 

Problem #3: Burden on Agents

Agents are usually required to perform repetitive tasks when they are providing support to customers or interacting with them on social media. This makes the process of communicating and engaging with customers burdensome for agents. Fortunately, CommBox leverages Artificial Intelligence to automate those repetitive processes and tasks agents used to perform. 

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

CommBox Position In Our Categories

Since businesses have special business-related wants, it is practical that they abstain from settling on a one-size-fits-all, ”best” software system. Nevertheless, it is hard to pinpoint such a software system even among branded software solutions. The reasonable step to undertake can be to narrow down the numerous vital aspects which call for a analysis including crucial features, packages, technical skill levels of staff members, organizational size, etc. Then, you must conduct the research thoroughly. Read some CommBox analyses and explore the other solutions in your shortlist more closely. Such comprehensive research guarantees you avoid unfit software products and subscribe to the one which has all the benefits you require company requires to realize efficiency.

Position of CommBox in our main categories:

TOP 200

CommBox is one of the top 200 Customer Support Software products

CommBox is also listed in the following subcategories:

Every organization has different wants and needs a software that can be customized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no software can provide perfect functionality off-the-shelf. When you search a software app, first be sure what you want it for. Read some CommBox Customer Service Software reviews and ask yourself do you need basic functionality or do you want sophisticated functionality? Are there any industry-specific features that you are searching for? Obtain the answers to these questions to help your search. There are lots of elements that you need to mull over and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that offers all that you want to boost your firm effectiveness and productivity.

How Much Does CommBox Cost?

CommBox Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CommBox’s enterprise pricing information is not provided on its official website. Contact a sales rep and request for a quote.

User Satisfaction

Positive Social Media Mentions 116
Negative Social Media Mentions 5

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CommBox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CommBox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Spanish
  • French
  • Russian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular CommBox Alternatives

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CommBox Comparisons

What are CommBox pricing details?

CommBox Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CommBox’s enterprise pricing information is not provided on its official website. Contact a sales rep and request for a quote.

What integrations are available for CommBox?

CommBox integrates with the following CRM solutions and contact and call center systems:

  • SAP
  • Oracle
  • Microsoft Dynamics CRM
  • Salesforce
  • Avaya
  • Cisco

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Reviewed By Jenny Chang
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