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KBPublisher Review

KBPublisher
Our score: 7.9 User satisfaction: 100%

What is KBPublisher?

KBPublisher is an easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more. It’s an innovative solution that enables users to publish and manage white papers, articles, business processes, user manuals, online help, FAQs, APIs, and other types of information. The platform streamlines knowledge sharing to allow businesses to improve staff productivity, eliminate time wastage during information search, and diminish the need for client support staff.

KnowledgeBase (KB) Publisher improves efficiency and allows users to deliver accurate answers to resolve customer issues quickly. In addition, the solution allows employees to acquire job knowledge faster thereby reducing training time while facilitating more retained knowledge to drive higher performance. Some of its salient features include powerful search, content editing, article drafts, quick response, file attachments, workflow approvals, flexible security, and Single Sign-On.

Overview of KBPublisher Benefits

KBPublisher is a powerful solution for businesses looking to implement a reliable knowledge base for their site. The platform features a polished and professional interface that amplifies its ease of use. Its centralized knowledge repository is one of its highlights. The repository stores all information for employee training, customer support, company intranet, and more in a secure location. This makes it easy to manage project documents while eliminating the time wasted searching for vital information.

The powerful search feature makes it easy to perform a full-text search, word variation, spell check, Sphinx search, and partial-word recognition. The feature allows customers to get answers more quickly and resolve their issues more efficiently. It facilitates customer’s self-serve thereby reducing your calls volume and allowing the support staff to serve more customers. This improves your customer support services and dramatically lowers your operational costs.

In addition, KBPublisher functions as an innovative, internal knowledge base. The platform prevents the loss of knowledge when an employee leaves hence more retained knowledge. It also enables employees to obtain job knowledge faster during training which leads to expedient training, higher performance and increased job satisfaction.

Better still, KBPublisher has other important features such as the Content editing tool that allows you to edit and format content, upload videos/images, and add hyperlinks. It also empowers you with reliable article draft tools that make it easy to modify the existing published articles without affecting the live publication.

Overview of KBPublisher Features

  • Powerful search
  • Mobile device access
  • Content editing
  • Quick response
  • Article drafts
  • File attachment
  • Workflow Approvals
  • Data integration
  • Single Sign-On
  • Flexible security
  • Automation

KBPublisher Position In Our Categories

Because businesses have unique business needs, it is sensible they avoid deciding on a one-size-fits-all, ”best” business application. Be that as it may, it is troublesome to try to come across such application even among well-known software products. The logical thing to do would be to spell out the numerous vital aspects that demand consideration like major features, packages, technical skill ability of staff, company size, etc. The second step is, you must conduct your product research exhaustively. Read these KBPublisher reviews and explore the other software programs in your shortlist in detail. Such all-encompassing product investigation ascertain you avoid unsuitable software solutions and choose the one which provides all the aspects you require business requires to realize efficiency.

Position of KBPublisher in our main categories:

TOP 50

KBPublisher is one of the top 50 Knowledge Management Software products

If you are interested in KBPublisher it might also be beneficial to analyze other subcategories of Knowledge Management Software collected in our base of B2B software reviews.

It is important to keep in mind that hardly any app in the Knowledge Management Software category is an ideal solution that can match all the requirements of various company types, sizes and industries. It may be a good idea to read a few KBPublisher Knowledge Management Software reviews first as certain services can excel just in a very small set of applications or be designed with a really specific industry in mind. Others can operate with a goal of being easy and intuitive and therefore lack advanced features desired by more experienced users. You can also come across solutions that support a large group of users and give you a powerful feature set, however this frequently comes at a more expensive cost of such a software. Make sure you're aware of your requirements so that you buy a solution that offers specifically the functionalities you look for.

How Much Does KBPublisher Cost?

KBPublisher Pricing Plans:

Free Trial

Individual license

$198

5 License Pack

$498

10 license pack

$798

20 License Pack

$1298

30 License Pack

$1798

Unlimited Site License

$2998

KBPublisher offers a simple enterprise pricing that depends on the number of users:

Individual license @ $198

  • Unlimited end users
  • Up to 1 staff user

5 License Pack @ $498

  • Unlimited end users
  • Up to 5 staff users

10 license pack @ $798

  • Unlimited end users
  • Up to 10 staff users

20 License Pack @ $1298

  • Unlimited end users
  • Up to 20 staff users

30 License Pack @ $1798

  • Unlimited end users
  • Up to 30 staff users

Unlimited Site License @ $2998

  • Unlimited end users
  • Unlimited staff users

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KBPublisher reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KBPublisher. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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KBPublisher Comparisons

KBPublisher user reviews

Decent product, limited in team capability; incompetent support

Read full review >
Anonymous Reviewer
3/5

Overall impression

1/5

Customer Support

3/5

Value for Money

2/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Computer Networking

What are KBPublisher pricing details?

KBPublisher Pricing Plans:

Free Trial

Individual license

$198

5 License Pack

$498

10 license pack

$798

20 License Pack

$1298

30 License Pack

$1798

Unlimited Site License

$2998

KBPublisher offers a simple enterprise pricing that depends on the number of users:

Individual license @ $198

  • Unlimited end users
  • Up to 1 staff user

5 License Pack @ $498

  • Unlimited end users
  • Up to 5 staff users

10 license pack @ $798

  • Unlimited end users
  • Up to 10 staff users

20 License Pack @ $1298

  • Unlimited end users
  • Up to 20 staff users

30 License Pack @ $1798

  • Unlimited end users
  • Up to 30 staff users

Unlimited Site License @ $2998

  • Unlimited end users
  • Unlimited staff users

What integrations are available for KBPublisher?

Integration info not available

KBPublisher average rating:

Average score
2.5/5 (1 user reviews)
3/5

Overall impression

4/5

Customer Support

2/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.

CONS: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.

CONS: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Decent product, limited in team capability; incompetent support

Read full review >
Anonymous Reviewer
3/5

Overall impression

1/5

Customer Support

3/5

Value for Money

2/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Computer Networking

PROS: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.

CONS: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.

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Reviewed By Nestor Gilbert
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